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Reviews of Hampton Inn Houston Northwest

2.5 out of 5
Hampton Inn Houston Northwest
20035 Northwest Fwy, Houston, TX

Reviews

8.2

Very good

Rating 10 - Excellent. 413 out of 859 reviews" "
Rating 8 - Good. 242 out of 859 reviews" "
Rating 6 - Okay. 95 out of 859 reviews" "
Rating 4 - Poor. 55 out of 859 reviews" "
Rating 2 - Terrible. 54 out of 859 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

6.6/10

Amenities

8.2/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

4/10 Poor

Bruce

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Dark rooms not enough lights. TV had no signal most of the time. Water fountain in lobby broken. No wipes in work out room.
Stayed 4 nights in Apr 2024

6/10 Okay

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This is an older hotel that is tired looking. New commodes are stacked near the elevator, along with a tarp that closed off a section/room. The room was clean and all features worked. The price reflects the property condition and is a good value.
Stayed 1 night in Mar 2024

2/10 Terrible

Damon

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The front desk person was not available. The room smelled bad. The shower had duct tape and staples in it!!! I did not stay one night. Actually, I checked out after 4 hrs. I’ve stayed at Hampton Inns in several states. First time at a Hampton in Texas. I will never stay in another Hampton Inn!!!
Stayed 1 night in Mar 2024

2/10 Terrible

tara

Travelled with family
Disliked: Amenities, property conditions & facilities
It was the worst Hampton Inn I had ever seen. I've stayed at better looking Motel 6 before. Door didn't shut completely felt very unsafe. My daughter wouldn't stay and she bought us a room at the Marriott courtyard so we only spent 20 minutes at Hampton.
Stayed 2 nights in Mar 2024

10/10 Excellent

ASNIER

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable and affordable and variety of foods to eat for breakfast
Stayed 2 nights in Dec 2023

2/10 Terrible

Alex

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel needs an upgrade.
Stayed 1 night in Feb 2024

6/10 Okay

Brian

Stayed 2 nights in Feb 2024

10/10 Excellent

Yolanda

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

4/10 Poor

Michlle

Travelled with family
Disliked: Property conditions & facilities
Stayed 2 nights in Jan 2024

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid - under renovation
I should have done my homework. This place is under renovation. Supposedly my floor is done already, but not really. Lights in the hallway are flickering, tv didn’t work, WiFi was spotty, no hot water and the shower fixtures weren’t even installed completely. Also, hotels.com charged me $30 more than what google is showing. Last time I trust the rating on hotels.com without more research.
Stayed 1 night in Jan 2024

2/10 Terrible

Kyle

Stayed 1 night in Dec 2023

10/10 Excellent

Noe A.

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
The night front desk lady....not so friendly...overall everything was nice!!
Stayed 1 night in Dec 2023

2/10 Terrible

Valera

Travelled with family
No stay
It said it was pet-friendly, but would not allow a cat.
Stayed 1 night in Dec 2023
Response from Pratik on Jan 2, 2024
Thank you for bringing this matter to our attention. We are sorry that your experience at our hotel did not meet your expectations. Your satisfaction is important to us and we would like to apologize for the inconvenience caused.

10/10 Excellent

Charles

Stayed 2 nights in Dec 2023

6/10 Okay

Steven

Liked: Staff & service
Is under construction. Materials everywhere. But served my purpose. Safe, clean room.
Stayed 2 nights in Dec 2023
Response from Pratik on Jan 2, 2024
Dear StevenThank you for bringing this matter to our attention. We are sorry that your experience at our hotel did not meet your expectations. Your satisfaction is important to us and we would like to apologize for the inconvenience caused.

4/10 Poor

STEPHEN, PORT NECHES

Travelled with family
Disliked: Cleanliness, staff & service, amenities
Asked for wakeup and never got one. Tried to checkin at 2:30 and was very rudely told by black women, who was eating, at desk that we had wait until 3
Stayed 1 night in Dec 2023
Response from Pratik on Jan 2, 2024
Dear StephenThank you for bringing this matter to our attention. We are sorry that your experience at our hotel did not meet your expectations. Your satisfaction is important to us and we would like to apologize for the inconvenience caused.

8/10 Good

Rhonda

Stayed 3 nights in Nov 2023
Response from Pratik on Jan 2, 2024
Thank you for bringing this matter to our attention. We are sorry that your experience at our hotel did not meet your expectations. Your satisfaction is important to us and we would like to apologize for the inconvenience caused.

2/10 Terrible

Nadja

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The location and staff were good but the hotel was very run down. Everything looked old and dirty, water stains on the ceiling, my bathroom sink was completely clogged, the shower handle fell off when I turned it on and it took a while to get that back on and then I thought there was no the hot water but it was actually was in the middle and the left and right sides were cold water, the shower curtain bar was slanted downwards so the shoulder curtain wouldn’t stay open, and the AC controls didn’t work so the setting it was on couldn’t be changed.
Stayed 1 night in Nov 2023
Response from Pratik on Nov 20, 2023
Dear NadjaThank you for bringing this matter to our attention. We are sorry that your experience at our hotel did not meet your expectations. Your satisfaction is important to us and we would like to apologize for the inconvenience caused.

4/10 Poor

cindy

Liked: Cleanliness
Disliked: Property conditions & facilities
Noisy from highway traffic. The window covering was broken and pretty crummy so unbable to open. The TV did not work. Attendant at front desk was kind and offered to move rooms but just didnt use. Understand there was some construction for updating. Just not a good feel for Hampton Inn.
Stayed 1 night in Nov 2023
Response from Pratik on Nov 20, 2023
Dear CindyThank you for bringing this matter to our attention. We are sorry that your experience at our hotel did not meet your expectations. Your satisfaction is important to us and we would like to apologize for the inconvenience caused.

4/10 Poor

sam

Disliked: Staff & service, property conditions & facilities
run down property staff not friendly
Stayed 1 night in Nov 2023
Response from Pratik on Nov 15, 2023
Dear SamThank you for bringing this matter to our attention. We are sorry that your experience at our hotel did not meet your expectations. Your satisfaction is important to us and we would like to apologize for the inconvenience caused

2/10 Terrible

Mayra

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not like the pictures displayed
This hotel was nothing like the pictures it needs to indicate that it is under construction from the hallway being full of boxed toilets to the rooms condition just being horrible not worth the money we paid
Stayed 1 night in Nov 2023
Response from Pratik on Nov 15, 2023
Dear MayraThank you for bringing this matter to our attention. We are sorry that your experience at our hotel did not meet your expectations. Your satisfaction is important to us and we would like to apologize for the inconvenience caused

8/10 Good

Juan, San Jose

Liked: Cleanliness, staff & service, property conditions & facilities
NA
Stayed 1 night in Nov 2023
Response from Pratik on Nov 15, 2023
Dear JuanThank you for bringing this matter to our attention. We are sorry that your experience at our hotel did not meet your expectations. Your satisfaction is important to us and we would like to apologize for the inconvenience caused

2/10 Terrible

Kiara

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Pratik on Nov 20, 2023
Dear KiaraThank you for bringing this matter to our attention. We are sorry that your experience at our hotel did not meet your expectations. Your satisfaction is important to us and we would like to apologize for the inconvenience caused.

6/10 Okay

Brenda

Disliked: Cleanliness, staff & service, property conditions & facilities
Need major updates
Stayed 1 night in Oct 2023
Response from Pratik on Oct 17, 2023
Dear BrendaOn behalf of our entire staff at Hampton Inn by Hilton, Houston Northwest, TX - HOUNW we apologize for the concerns you shared about your experience at this hotel. I have addressed the issues with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

10/10 Excellent

ASNIER

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and affordable place to stay for the night.

8/10 Good

Calvin

Liked: Staff & service
The building is undergoing some renovations. That was really not an issue however, we did not have hot water and the coffee in the room was awful. Coffee at breakfast was better but the breakfast sausage was horrible. Not perfect but nothing ever is. I say the cup is half full because it can get better.
Stayed 2 nights in Oct 2023
Response from Pratik on Oct 10, 2023
Dear CalvinThank you for bringing this matter to our attention. We are sorry that your experience at our hotel did not meet your expectations. Your satisfaction is important to us, and we would like to apologize for the inconvenience caused.

2/10 Terrible

Andrea

Disliked: Staff & service, amenities, property conditions & facilities
The fan in the room was broken. I asked the front desk for a different room and I was told there were no rooms available and that they were all booked, which I knew was not true but she didn’t budge. I did not sleep well if at all, and sweat the entire night with zero ventilation in the Texas heat and humidity. The next morning the gentleman at the front desk was more helpful and got me into a different room so I could get ready before I left that morning (after confirming there were in fact 20 rooms available). Thankfully, the fan worked in the second room but the blinds were stapled to the wall and the phone and some outlets didn’t work. I asked if I could extend my check out to the evening before my flight out so I could at least return in the afternoon and take a nap, but was told they didn’t have the ability to give me a room. I then asked when the manager was coming in but no one knew. I left having paid full price and exhausted. Terrible experience.
Stayed 1 night in Oct 2023
Response from Pratik on Oct 10, 2023
Dear AndreaThank you for bringing this matter to our attention. We are sorry that your experience at our hotel did not meet your expectations. Your satisfaction is important to us, and we would like to apologize for the inconvenience caused.

6/10 Okay

Andrea

Room needs repairs done, put real curtains in rooms, room smelled and make sure tv works before guest check in. If possibly I would’ve canceled my reservation or ask for refund.
Stayed 1 night in Oct 2023
Response from Pratik on Oct 6, 2023
Dear AndreaThank you for bringing this matter to our attention. We are sorry that your experience at our hotel did not meet your expectations. Your satisfaction is important to us, and we would like to apologize for the inconvenience caused.

2/10 Terrible

Oral

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Still waiting to my refund that be approved by the manager! I left the hotel in the minute I got inside. Was scary guy in the hotel pool area at 12am. The hotel under construction, and the entrance door dilapidated.
Stayed 1 night in Sep 2023
Response from Pratik on Oct 2, 2023
Thank you for bringing this matter to our attention. We are sorry that your experience at our hotel did not meet your expectations. Your satisfaction is important to us, and we would like to apologize for the inconvenience caused.

4/10 Poor

Nicholas

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Skip it!
This hotel is being remodeled and there is lots of construction. The lobby/breakfast area did not have working AC and there was construction materials everywhere. Only one slow moving elevator was available. Room had already been “remodeled” but things we’re missing on the walls, bathroom door would not close, huge hole in bathroom wall was covered by paper and tape, room door had gap large enough to see in the hallway and under the door! Lots of homeless people were around the parking lot and adjacent convenience store. Skip this hotel!!
Stayed 1 night in Sep 2023
Response from Pratik on Sep 19, 2023
Thank you for bringing this matter to our attention. We are sorry that your experience at our hotel did not meet your expectations. Your satisfaction is important to us, and we would like to apologize for the inconvenience caused.

10/10 Excellent

Karla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente Servicio y atención al cliente
Stayed 1 night in Sep 2023
Response from Pratik on Sep 14, 2023
Dear karlaThank you for sharing your recent experience at Hampton Inn By Hilton, Houston Northwest, TX - HOUNW. We sincerely appreciate your feedback and are happy to hear you had a great experience with us, We hope to continue to provide great experiences for you. If you have any additional comments or ideas to help us improve our guest experience,

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Under construction hot mess!
The Hampton Inn Houston Northwest was hot, in ill repair and poorly appointed. The staff was friendly, but they could offer little help when some amenities were requested, like bottled water for guests. I wish I had researched the area better, because I felt very unsafe, smelled burning marijuana and cigarette smoke often, heard what sounded like gun shots nearby and the adjacent guests were loud in the wee hours of the morning. It was economical and I stayed gone all day, but it wasn't relaxing at all. Best for the construction folks working in the area it seems but not for me.
Stayed 4 nights in Aug 2023
Response from Pratik on Sep 1, 2023
On behalf of our entire staff at Hampton Inn by Hilton, Houston Northwest, TX - HOUNW we apologize for the concerns you shared about your experience at this hotel. I have addressed the issues with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations

2/10 Terrible

Cheryl

Disliked: Cleanliness, property conditions & facilities
The checkin host service was good. Check out not so good. The furniture was old and worn out. Looked like there was water damage on the blinds. The place was outdated. I was in town for 2 days. Chose somewhere else to stay my second night.
Stayed 1 night in Aug 2023
Response from Pratik on Sep 1, 2023
On behalf of our entire staff at Hampton Inn by Hilton, Houston Northwest, TX - HOUNW we apologize for the concerns you shared about your experience at this hotel. I have addressed the issues with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Going through a renovation. Avoid until it’s complete.
Stayed 4 nights in Aug 2023
Response from Pratik on Sep 1, 2023
On behalf of our entire staff at Hampton Inn by Hilton, Houston Northwest, TX - HOUNW we apologize for the concerns you shared about your experience at this hotel. I have addressed the issues with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

10/10 Excellent

Alexis

Stayed 1 night in Aug 2023

2/10 Terrible

Patrick

Disliked: Staff & service, property conditions & facilities
Do NOT let anyone stay here. Homeless all over property. No AC its hell on earth
Stayed 3 nights in Aug 2023
Response from Pratik on Aug 10, 2023
Thank you for bringing this matter to our attention. We are sorry that your experience at our hotel did not meet your expectations. Your satisfaction is important to us and we would like to apologize for the inconvenience caused.

4/10 Poor

Sharon

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We could not change temp on AC so i finally put a pillow over the vent. The TV didn’t work at all. My son wanted to call the desk and the phone didn’t work. I finally figured out the AC which was controlled by a wall thermostat rather than in the unit itself. TV never worked. When we checked out they told us they would discount our stay. I hope they actually did.
Stayed 1 night in Jul 2023
Response from Pratik on Aug 10, 2023
Thank you for bringing this matter to our attention. We are sorry that your experience at our hotel did not meet your expectations. Your satisfaction is important to us and we would like to apologize for the inconvenience caused.

4/10 Poor

Joe

Disliked: Cleanliness, property conditions & facilities
Parts of the hotel was under construction and the lobby and breakfast areas were really hot. Car next door was doing donuts around the gas station. The room was at least cool, but had the 1980’s look. My son and I were super tired so luckily we slept ok.
Stayed 1 night in Jul 2023
Response from Pratik on Jul 30, 2023
Dear JoeThank you for bringing this matter to our attention. We are sorry that your experience at our hotel did not meet your expectations. Your satisfaction is important to us, and we would like to apologize for the inconvenience caused.

4/10 Poor

Gwen

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Its location is convenient. The room was clean and cool. There was an ongoing construction. The entrance of the hotel had a smell. The doors were broken. Elevator was hot. The carpets were dingy. I certainly hope the construction extends throughout the hotel and not just the lobby. The picture on the website is misleading
Stayed 1 night in Jul 2023
Response from Pratik on Jul 30, 2023
Dear GwenThank you for bringing this matter to our attention. We are sorry that your experience at our hotel did not meet your expectations. Your satisfaction is important to us, and we would like to apologize for the inconvenience caused.

2/10 Terrible

Jeremy

Disliked: Cleanliness, staff & service, property conditions & facilities
Mostly broken, dirty falling apart
Stayed 2 nights in Jul 2023
Response from Pratik on Jul 25, 2023
Thank you for bringing this matter to our attention. We are sorry that your experience at our hotel did not meet your expectations. Your satisfaction is important to us and we would like to apologize for the inconvenience caused.

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
The customer service was great. The rooms where very clean and had everything that was needed. The only issue for me was that the pillows where way to soft and had bo support to them. Other then that it was a great experience and a lot of fun.
Stayed 1 night in Jul 2023
Response from Pratik on Jul 25, 2023
Thank you for sharing your recent experience at Hampton Inn By Hilton, Houston Northwest, TX - HOUNW. We sincerely appreciate your feedback and are happy to hear you had a great experience with us, We hope to continue to provide great experiences for you. If you have any additional comments or ideas to help us improve our guest experience, please contact me below.

4/10 Poor

BO

Disliked: Cleanliness, property conditions & facilities
Prostitution all over this place. Front lobby has no AC running . Smells awful in front lobby
Stayed 2 nights in Jul 2023
Response from Pratik on Jul 15, 2023
Dear BOOn behalf of our entire staff at Hampton Inn by Hilton, Houston Northwest, TX - HOUNW we apologize for the concerns you shared about your experience at this hotel. I have addressed the issues with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations. Sincerely, Pratik PatelHampton Innpratik.Patel4@hilton.com2818902299

4/10 Poor

Allison

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2023
Response from Pratik on Jun 28, 2023
Dear AllisonThank you for bringing this matter to our attention. We are sorry that your experience at our hotel did not meet your expectations. Your satisfaction is important to us and we would like to apologize for the inconvenience caused.SincerelyPratik Patel

6/10 Okay

Donald

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2023
Response from Pratik on Jun 25, 2023
Thank you for bringing this matter to our attention. We are sorry that your experience at our hotel did not meet your expectations. Your satisfaction is important to us and we would like to apologize for the inconvenience caused.

4/10 Poor

Hue

Disliked: Cleanliness, staff & service, property conditions & facilities
I’m not happy duck tape around the bathtub
Stayed 1 night in Jun 2023
Response from Pratik on Jun 25, 2023
Dear DonaldThank you for bringing this matter to our attention. We are sorry that your experience at our hotel did not meet your expectations. Your satisfaction is important to us and we would like to apologize for the inconvenience caused.SincerelyPratik Patel

6/10 Okay

Lenin

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Property was good but parking was unsafe. It's a small space and before i parked my gut said it's not safe and it turned out to be so. Car parked next to us was broken in. Beware of parking, if you had to use this facility ensure nothing is left inside the car. I suppose the car next to us was broken in as there was a bag left inside the car and was visible from outside. I was lucky that our new car wasn't broken into.
Response from Pratik on Jun 11, 2023
Thank you for bringing this matter to our attention. We are sorry that your experience at our hotel did not meet your expectations. Your satisfaction is important to us and we would like to apologize for the inconvenience caused.

10/10 Excellent

Monica

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was still under construction but it was still nice. The only problem I had was that the tv kept turning off while was watching it. The breakfast was good and the check in was easy. The hotel was in a good location and right of the highway.
Stayed 1 night in Jun 2023
Response from Pratik on Jun 5, 2023
Dear MonicaWe have taken your feedback into consideration and have already made changes to improve our services. We hope that you will give us another chance to show you what we can do. Thank you for your time and we hope that you have a great day.ThankyouPratik Patel

8/10 Good

Noe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very quiet and peaceful yet a variety of shopping options near by. The service was great. Hadn't expected for the beds to be made when we returned from shopping. Great touch. Good breakfast variety. Satisfied. Property and rooms were clean but surprised me that little details like bathroom wallpaper was pealing and there didn't seem to be any bathroom vent for the humidity during a shower.
Stayed 2 nights in May 2023
Response from Pratik on Jun 1, 2023
Thank you for sharing your recent experience at Hampton Inn By Hilton, Houston Northwest, TX - HOUNW. We sincerely appreciate your feedback and are happy to hear you had a great experience with us,

6/10 Okay

David

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
It is older facility but fixtures were rusted, ceiling over the bed had large water spots and the paint was peeling around them. The AC was extremely slow to cool it off in the room.
Stayed 2 nights in May 2023
Response from Pratik on Jun 1, 2023
I am sorry for the inconvenience you experienced during your stay. I would like to apologize on behalf of our entire team. We pride ourselves in providing excellent customer service, but we clearly fell short this time.

4/10 Poor

paul

Travelled with family
Disliked: Cleanliness, property conditions & facilities
If you just need a place to sleep.
The hotel was under renovation adding to daytime noise. The rooms we were given were unfinished. There is a spot for a refrigerator but nothing was there. There were no towel hooks in the bathrooms so we had to get creative to keep them hanging since there was no room service during our stay. The staff were friendly enough when you could find them. One of the staff asked for a dollar when my son asked for a complimentary toothbrush and tooth paste. He could not tell if they were joking or really expecting a dollar for something clearly labelled as complimentary in the room. He claimed no cash and was given the items.
Stayed 4 nights in May 2023
Response from Pratik on May 30, 2023
Thank you for bringing this matter to our attention. We are sorry that your experience at our hotel did not meet your expectations. Your satisfaction is important to us and we would like to apologize for the inconvenience caused.