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Reviews of Four Points by Sheraton Houston - CITYCENTRE

3 out of 5
Four Points by Sheraton Houston - CITYCENTRE
Houston, TX

Reviews

7.6

Good

Rating 10 - Excellent. 299 out of 890 reviews" "
Rating 8 - Good. 295 out of 890 reviews" "
Rating 6 - Okay. 164 out of 890 reviews" "
Rating 4 - Poor. 77 out of 890 reviews" "
Rating 2 - Terrible. 55 out of 890 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very welcoming staff took the extra step to make sure we were pleased.
Stayed 1 night in Mar 2020

4/10 Poor

Carlos, Plano, TX

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Mold on walls, rusty restroom just very disappointing
Stayed 1 night in Mar 2020

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2020

8/10 Good

Verified traveller

Stayed 3 nights in Feb 2020

4/10 Poor

Ben, Houston

Liked: Staff & service
Disliked: Property conditions & facilities
The room we stayed is really small and needs update. It feels like a motel and Is is definitely not what we expected. We were very much disappointed
Stayed 1 night in Feb 2020

2/10 Terrible

Justin, Milwaukee

Business traveller, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Lobby was spectacular, rooms were atrocious! Breakfast was expensive for what it was, will be finding another spot in the future..
Stayed 4 nights in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020

2/10 Terrible

Ginger

Stayed 4 nights in Jan 2020

4/10 Poor

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Amenities, property conditions & facilities
Booked a suite with two queen beds and a sofabed. Sofabed was broken. Couch was sunken in. The room is noisy and dated. Heard thumping and bumping so loud it sounded like they were remodeling the room sabove me and next to me. Had to sleep on an old rollaway bed because they didnt have any other rooms avilble. Awakened by toilets flushing. Not pleased at all and i will be asking for a refund.
Stayed 1 night in Jan 2020

4/10 Poor

Rude, CITYCENTRE

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Completely rude front desk. I work for a disaster/emergency company. My husband is a police officer. We were both on call for very inclement weather. I booked the room for both of us. My husband checked in around 930. Happened to have one of my companies shirts on desk attendant said: oh, no are there a bunch of y’all coming again? That was the worst night of my life, comments about there were so many of us, shutting down the bar, etc (we had a convention there and booked SEVERAL rooms there a month or so before)... he told her no, they were working late for the weather. She told him “oh thank goodness”. I checked in To a different attendant around 5 am after a nearly 18 hour shift with the weather. I asked for a late check out and she said no problem, don’t worry about the charge, planned on checking out at 2pm. At 140 I called the front desk and asked for maybe 20 more mins she said no problem. At 225, I went to check out and the attendant said well, now I have to charge you $30 more bc you stayed late. Seriously. And they were NOT busy. You’re literally in the parking lot next to my company. Don’t worry. We won’t have 100+ people stay with you anymore.
Stayed 1 night in Jan 2020

10/10 Excellent

Don

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super clean rubes nice friendly staff know if she’s whatsoever
Stayed 1 night in Jan 2020

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
Stayed 1 night in Jan 2020

2/10 Terrible

Fourpoint, Houston

Travelled with partner
Disliked: Amenities, property conditions & facilities
Rooms was so out dated.tub had rust in it ice machine was not working on the 9th floor.
Stayed 1 night in Dec 2019

2/10 Terrible

Bryan

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Two thumbs down
They shut the water off to the entire hotel for the whole day. Poorly managed and hotel is in need of a update.
Stayed 3 nights in Dec 2019

4/10 Poor

jeff

Business traveller
Disliked: Property conditions & facilities
Lipstick on a pig. Once past the lobby the hotel is 1980ish. Very tired. I feel like I was tricked
Stayed 1 night in Dec 2019

4/10 Poor

Verified traveller

Business traveller
Disliked: Property conditions & facilities, room comfort
Bad exeprience!
Very very very uncomfortable bed and the AC unit was load like an air plane!!! Very bad experience!
Stayed 1 night in Dec 2019

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
They did not give me the room I had reserved and also said breakfast was not included--despite it clearly bring listed as included. They could not move me to the correct room type because they said they were booked. They did comp my breakfast, however towards the end of the week they started trying to charge me for breakfast again. Disappointed.
Stayed 4 nights in Nov 2019

6/10 Okay

Verified traveller

Stayed 3 nights in Nov 2019

6/10 Okay

Sarah, Houston, TX

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Great location but was surprised by the quality of the actual hotel. No valet and had to park outside. The room carpeting looked about 40 years old. The heater-A/C was like from a motel. The beds were very comfortable though. I was put in a handicapped room so the features were all pretty low.
Stayed 1 night in Nov 2019

4/10 Poor

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The location is great and so was the breakfast. The hotel itself is horrible. The beds were super uncomfortable, the water drained extremely slow in the bathtub and in the sink, there was a hole on the ceiling of our room, the noises you hear through the wall were super annoying, and the hotel was just old and ugly. This hotel is too old for the location and it needs a major renovation.
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only booked a single room with a long bed but was put into a suite at no extra cost
Stayed 1 night in Oct 2019

6/10 Okay

Jonathan

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2019

2/10 Terrible

Nicola, Houston, TX

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is old and run down. It smelled moldy and the furniture is broken.
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service at the front desk! Thank you to the young lady and the manager for a great stay! We stayed for a night with two small kids and they kindly updated the room, offered breakfast and even allowed a late checkout. Expedia offers free shuttle from the airport to the hotel but this hotel doesn’t provide that service. *Expedia we paid for breakfast and hotel didn’t get that information, please remove the expensive shuttle to the airport, Four Points don’t take guests to the airport.
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Room wasn't cleaned properly. The coffee from the day before was still in the coffee maker. A rag/towel was left behind on top of the desk. On the staff side though I want to thank Tamera for her amazing customer service she was super friendly and would always greet me every time I would come in or leave the hotel. I could tell she loved providing great service which she delivered! More front desk people like Tamera!
Stayed 3 nights in Oct 2019

8/10 Good

Wafik, Cairo

Business traveller
Liked: Cleanliness, staff & service, amenities
Property should be renovated. Lighting in the room is not distributed properly and the AC sound is noisy
Stayed 4 nights in Sep 2019

6/10 Okay

Verified traveller

Business traveller
Liked: Room comfort
Disliked: Cleanliness, staff & service
Business trip
Bad smell and needs some updating. The restaurant and bar staff were excellent but some of the front desk staff were not that friendly (only a couple) the rest were fine. However, the location is excellent
Stayed 5 nights in Sep 2019

2/10 Terrible

Kim, Phoenix

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
There are bars on the walkway... no lamps or power next to the bed, no dresser... carpet felt dirty... bathroom was falling apart, shower was leaking upwards when on, tiles were broken in the bathroom floor... really sketchy. My coworker also got stuck here at the same time, and when she checked in, the receptionist said “we normally don’t put single women on the outside, but we’re out of rooms”
Stayed 2 nights in Oct 2019

2/10 Terrible

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2019

8/10 Good

Verified traveller

Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at all levels are extremely helpful and have a sole purpose of making the guests as comfortable as possible. Very helpful warm and friendly.
Stayed 17 nights in Sep 2019

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Rooms need serious upgrades. Paint peeling off the walls, old carpet are a couple of the most obvious issues We noticed.
Stayed 1 night in Sep 2019

6/10 Okay

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Ok pla e. In need of renovation. Selected for it's location to City Center.
Stayed 1 night in Sep 2019

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Rooms need to be updated
Me and my family used to love staying here but we will no longer stay here. The rooms are so outdated and have a odor. The room is so humid that some of the fixtures are rusting. The lobby and eating area are updated. Four Points really needs to remodel the rooms for the proce they are charging.
Stayed 1 night in Aug 2019

4/10 Poor

Gary, Houston

Travelled with group
Liked: Cleanliness
Disliked: Staff & service
Outdated, hard to get to, poor room design. Bathroom door opens in against the sink and must be shut to stand at sink. desk Did not appear at the desk for my check in at 9 PM until I hollered ask if anybody was there. Signed up for one king bed and was given a room with two queens.
Stayed 1 night in Aug 2019

10/10 Excellent

Kelly

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful and relaxing! The location is awesome!
Stayed 1 night in Aug 2019

4/10 Poor

Nathan

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Location is excellent, walkable to cool shops and restaurants. Rooms are tired and need updating.
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Great location at Citicenter! Older hotel, but great value.
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Jul 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to City Center and to major highways so it’s easy to get around Houston from here - also good restaurants and shopping is close
Stayed 2 nights in Jul 2019

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Very nice area nice hotel, laundry is free on site so much better for me always moving back and forth
Stayed 1 night in Jul 2019

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Economical
The hotel has 1 ply toilet paper and older model TVs without any USB hook ups any where in the room. Other then that great bang for your buck.
Stayed 2 nights in Jul 2019

2/10 Terrible

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The service from Ranisha McQueen was terrible. So disrespectul.
Stayed 1 night in Jul 2019