Thank you so much for choosing to stay at our establishment. We are so happy to see you enjoyed your stay. Hope to see you on your next trip to Houston.

Thank you so much for the time to acknowledge my staff members. They are what makes my hotel stand out from the others. I am very proud to be their boss.

Thank you for staying with us Isabella. We are glad you enjoyed your stay with us. Hope to see you on your next visit to Houston.

Good morning, We would like to sincerely apologize for any issues or inconveniences during your stay. We were unable to find any notes regarding the problems you stated being relayed to the front desk. Since we were not aware of them during your stay we were unable to rectify them in a timely and considerate manner. We hope you give us another chance at a later date to exceed your expectations. Have a great day!

Our sincere apologies, but I have never encountered lady bugs in any of my rooms at any of my hotels. However, I did see them in your room. Since we did not have any additional rooms to move you; you were given the option to checkout without a fee. You requested a housekeeper to use her vacuum and I was able to honor that request. I explained that if you were still uncomfortable to please let us know ; so that first thing in the morning I can get you another suitable room accommodation. Since we did not receive a call; we thought all was well. I am truly sorry for the inconvenience this may have caused.

Mr. and Mrs. Toepperwein, We would like to sincerely apologize for the inconveniences you experienced during your stay. We were unable to address your concerns as they were not reported to the front desk while you were here. We hope you would give us another chance to exceed your expectations in the future. Have a great day!

Our sincere apologies that we failed to meet your expectations. We unfortunately were unaware you had any issues with your stay.

Thank you so much Holly. We are so glad you had an enjoyable stay. I will also pass on your gracious words to Adriana and Mia. May you continue to have a wonderous 2024. Hope to see you back soon.

Thank you so much for staying with us.

Thank you for such an awesome rating. We are glad you enjoyed your stay with us. Hope to see you soon.

Thank you so much for giving us and outstanding rating on our survey. We wish you a prosperous New Year. Come back to see us soon.

Mr. Beaudreau, We apologize for any inconveniences during your stay. We did not see that any on your complaints were communicated to the front desk during your stay, so we were unable to accommodate your requests. We understand that you have not been satisfied with your quality of service and facilities. We hope you have great new year and that you find a Best Western that fits your needs. Sincerely, we regret that we have been unable to accommodate you. Have a great day!