Ratings based on 105 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
81% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
for Everyone
by A verified traveller

Short stay in April

Posted 13-Apr-2014
Stayed there in two days with friends coming from California. The room is quite clean and the staff is friendly. But the traffic is terrible on 290, because of the construction.
5 out of 5
for Everyone
by J from Cuero, Tx

Very Nice Hotel, staff was awesome.

Posted 24-Mar-2014
Pros: Clean and everyone was friendly.
Cons: Nothing
Location: Location was not so good, but Hotel made up for that. Went for an event, had to drive out of way. But I come from a small town.
Very pleased when checking in and out. Rooms were cleaned. Slept very well.
4 out of 5
for Everyone
by KayCee from Louisiana

A Great Deal!

Posted 4-Mar-2014
Pros: The price was super-right!
Cons: Maybe a little updating for the hard-to-please, but it was fine for us.
Location: We were visiting family, but did a little shopping across the highway a convenient Target and Dress Barn.
We enjoyed our stay at the Crowne Plaza NW Brookhollow. We arrived very late, and the air conditioner in the first room they gave us didn't work. The clerk then allowed us to move to a new room where the air conditioner was just fine. The hotel rooms are not elaborate, and we had to kind of laugh at the "shamrock" wallpaper in the bathroom. But hey - Expedia gave us an amazing price for this room and we were pleased. Aurelia, the clerk on Sunday morning, helped me by finding a Catholic church service and our favorite restaurant too. She printed directions and maps for us with a smile. This was undoubtedly a very quiet weekend in NW Houston. Aside from the road construction, the hotel was easy to find and convenient.
5 out of 5
for Couples
by DB from Houston

Nice hotel for the pricing.

Posted 17-Feb-2014
Pros: We took full advantage of the room service! The breakfast was also very well to do.
Cons: The access to the hotel off the freeway exit.
Location: There were plenty attractions nearby.
He had a great time. We wanted a simple get away for the holiday and it worked out fine.
2 out of 5
by A verified traveller from Houston


Posted 16-Feb-2014
First off all , I paid for one night $115 from expedia And I thought it was good deal , than the hotel charge me another $50 !!!! So the total was $165 !!!! Secondly , I arrived to the lobby at 3:15 pm and I had a reservation from 2 days ago , the room was not ready so I had to Waite another 20 mins till they find me another one . The room was very clean but the matrix and pillows were uncomfortable . Unfortunately after this experience I won't choose that hotel again , I would rather choose the crown plaza ricer oaks where I had a very good experixence before .
2 out of 5
by A verified traveller

Don't stay here for over $75 per night

Posted 14-Feb-2014
I'll start with the positive, the hotel staff was friendly and nice, however they were badly mismanaged. On the aesthetic aspect, the hotel is run down and need of a major makeover, to the tune of gutting and starting over. Very disappointed with my stay. I would have turned around and walked out if I hadn't already paid for it on Expedia. For reference of the reader, I typically stay in Aloft Hotels to Hampton Inns when on business. I will never stay in a Crown Plaza again.
5 out of 5
for Business Travellers
by dewys from west palm beach , fl

This traveller left a rating score only Posted 6-Jan-2014 on Hotels.com
5 out of 5
by Rob from Wharton


Posted 9-Dec-2013 on Hotels.com
Very nice room. Comfortable bed. About 8 pillows on a king-sized bed and they were pretty much all the same - flat. Why so many pillows? I assumed they were a collection of comfort level, but no. They were all flat.
4 out of 5
for Everyone
by Greg from Chula Vista, CA

Nice stay

Posted 26-Nov-2013
Pros: Staff (especially Henry), beds, clean rooms.
Cons: Free breakfast. Less people hanging around the lobby for no apparent reason.
Location: Located next to the freeway. Lots of restaurants nearby.
We stayed at the Crown Plaza Noerthwest-Brookhollow for 2 nights. Henry checked us in and was very friendly and helpful. In fact every time we walked in the lobby he went out of his way to greet us and ask how everything was going. The hotel was very clean and comfortable.
2 out of 5
by GP from NJ

Black Mold in Bathroom

Posted 18-Nov-2013 on Hotels.com
Black mold in bathroom. On the ceiling!