Ratings based on 109 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
81% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

I'll be back

Posted 16-Jul-2014
Pros: location
Cons: TV reception
Location: good places to eat
I have been very pleased, i look forward to stays in the future.
2 out of 5
by A verified traveller

Not close to much except Road construction.

Posted 12-Jun-2014
Location: ROAD CONSTRUCTION - STAY AWAY!
The biggest issue with this hotel is that it was listed as a 4.0 star and probably at best a 2.5. The other issue was that Hwy 290 is under construction in both directions at the hotel making its accessibility very difficult. Upon arrival the A/C was already set to 64 but the room was not cool and unit cooled minimally at best. Overall we were so disappointed, we left at our own expense to find another hotel closer to Brookhollow.
4 out of 5
Recommended
for Everyone
by pamela from san diego

Nice hotel, friendly staff

Posted 12-Jun-2014
Pros: It was beautiful, the staff was very friendly and helpful. The rooms were really nice. Nice lobby and seating area.
Cons: Different sheets, not so stiff. Also, the breakfast buffet was not very appetizing. Eggs were disgusting like they were powdered eggs or something.
Location: There were lots of things close by, movie theatre and a lot of restaurants. Right off of freeway
The hotel was better than I expected. It's an older hotel but still in very good condition. Beautiful foyer. Enjoyed our stay. Would have given 5 stars but did not like the sheets on the beds. They were thick and probably expensive sheets, but thick and made noise when you moved. Annoying. Also, disappointed with the breakfast buffet. Overall, a very nice hotel. I would definitely recommend to friends.
4 out of 5
Recommended
for Everyone
by Tom

Nice Hotel

Posted 6-Jun-2014
Pros: Parking was close to the room
Cons: nothing
Location: Close to work and dining
The place served its purpose quite well, clean AC works well staff was helpful i would stay there again
4 out of 5
Recommended
for Everyone
by A verified traveller

Short stay in April

Posted 13-Apr-2014
Stayed there in two days with friends coming from California. The room is quite clean and the staff is friendly. But the traffic is terrible on 290, because of the construction.
5 out of 5
Recommended
for Everyone
by J from Cuero, Tx

Very Nice Hotel, staff was awesome.

Posted 24-Mar-2014
Pros: Clean and everyone was friendly.
Cons: Nothing
Location: Location was not so good, but Hotel made up for that. Went for an event, had to drive out of way. But I come from a small town.
Very pleased when checking in and out. Rooms were cleaned. Slept very well.
4 out of 5
Recommended
for Everyone
by KayCee from Louisiana

A Great Deal!

Posted 4-Mar-2014
Pros: The price was super-right!
Cons: Maybe a little updating for the hard-to-please, but it was fine for us.
Location: We were visiting family, but did a little shopping across the highway a convenient Target and Dress Barn.
We enjoyed our stay at the Crowne Plaza NW Brookhollow. We arrived very late, and the air conditioner in the first room they gave us didn't work. The clerk then allowed us to move to a new room where the air conditioner was just fine. The hotel rooms are not elaborate, and we had to kind of laugh at the "shamrock" wallpaper in the bathroom. But hey - Expedia gave us an amazing price for this room and we were pleased. Aurelia, the clerk on Sunday morning, helped me by finding a Catholic church service and our favorite restaurant too. She printed directions and maps for us with a smile. This was undoubtedly a very quiet weekend in NW Houston. Aside from the road construction, the hotel was easy to find and convenient.
5 out of 5
Recommended
for Couples
by DB from Houston

Nice hotel for the pricing.

Posted 17-Feb-2014
Pros: We took full advantage of the room service! The breakfast was also very well to do.
Cons: The access to the hotel off the freeway exit.
Location: There were plenty attractions nearby.
He had a great time. We wanted a simple get away for the holiday and it worked out fine.
2 out of 5
by A verified traveller from Houston

Scam

Posted 16-Feb-2014
First off all , I paid for one night $115 from expedia And I thought it was good deal , than the hotel charge me another $50 !!!! So the total was $165 !!!! Secondly , I arrived to the lobby at 3:15 pm and I had a reservation from 2 days ago , the room was not ready so I had to Waite another 20 mins till they find me another one . The room was very clean but the matrix and pillows were uncomfortable . Unfortunately after this experience I won't choose that hotel again , I would rather choose the crown plaza ricer oaks where I had a very good experixence before .
2 out of 5
by A verified traveller

Don't stay here for over $75 per night

Posted 14-Feb-2014
I'll start with the positive, the hotel staff was friendly and nice, however they were badly mismanaged. On the aesthetic aspect, the hotel is run down and need of a major makeover, to the tune of gutting and starting over. Very disappointed with my stay. I would have turned around and walked out if I hadn't already paid for it on Expedia. For reference of the reader, I typically stay in Aloft Hotels to Hampton Inns when on business. I will never stay in a Crown Plaza again.