Reviews of Candlewood Suites Houston NW - Willowbrook, an IHG Hotel

2.5 out of 5

Reviews

7.6

Good

Rating 10 - Excellent. 89 out of 203 reviews" "
Rating 8 - Good. 45 out of 203 reviews" "
Rating 6 - Okay. 33 out of 203 reviews" "
Rating 4 - Poor. 14 out of 203 reviews" "
Rating 2 - Terrible. 22 out of 203 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Natalia

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The corridor was smelly. I did not like that.
Stayed 1 night in Jun 2022

2/10 Terrible

Andreana

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked absolutely nothing. Customer service was poor, the area was horrible, amenities were not anything special. Our room had a torn screen like someone crawled out the window. The blankets in our beds had blood on them. And when we asked for extra towels for the pool we were told we had towels in our room. So this stay was absolutely horrible. Will never be staying here again or even recommend it to anyone!!!
Stayed 1 night in Jun 2022

2/10 Terrible

Destiny

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No one came to clean no new sheets or towels the whole stay. Place smelled like cigarettes. I payed way to much for what I got
Stayed 3 nights in May 2022

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
HS graduation
My husband and I were attending a nephew’s high school graduation. We mostly spent our time with family so the room was used for sleeping only. The room was clean and the space was comfortable. The shower had a massage setting and the water pressure was good. Checking in/out was quick and easy. The entrance is a bit confusing. It’s one long driveway between another hotel and a car lot. This was also an advantage of no traffic noise. Overall a good stay and the price was good. I would stay there again.
Stayed 2 nights in May 2022

8/10 Good

Christina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was fine except they did nit refund my 50 dollar deposit
Stayed 1 night in Apr 2022

2/10 Terrible

Brandy

Travelled with family
Disliked: Staff & service
Stayed 2 nights in Apr 2022

10/10 Excellent

Siomara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super friendly and helpful! GREAT CUSTOMER SERVICE!
Stayed 1 night in Apr 2022

10/10 Excellent

Temple

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my second Time been here it was excellent no problem, Good environment and good parking too. My stay was great
Stayed 4 nights in Apr 2022

10/10 Excellent

Brandy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

2/10 Terrible

Vernon

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

4/10 Poor

Cassidy

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Roaches in room. I stayed a week and never had clean towels or house keeping once. The entrance is is sometimes annoying as there’s a car dealership right when you turn in so you have to be careful entering and exiting so you don’t get hit or hit someone!
Stayed 2 nights in Jan 2022

6/10 Okay

Cassidy

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Great place to stay except 2 nights out of the week I have stayed I woke up to finding a roach on my pillow!
Stayed 3 nights in Jan 2022

4/10 Poor

DAVE

Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Charged an unfair amount to check in early.
Stayed 1 night in Jan 2022

10/10 Excellent

Temple

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely and excellent , Good staff and good environment
Stayed 7 nights in Jan 2022

10/10 Excellent

Carolina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk girl was really nice.
Stayed 1 night in Dec 2021

10/10 Excellent

Nichol

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and Very quiet!
Stayed 3 nights in Nov 2021

10/10 Excellent

SHERRIE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021

6/10 Okay

Breanna

Travelled with family
Disliked: Staff & service
Stayed 5 nights in Aug 2021

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked everything no Complaints will book with them every time while visiting Houston
Stayed 2 nights in Jul 2021

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Good check-in desk attendant. Air conditioner not working. Sleep very little. I want all my money back and $25 I was charged for incidentals.
Stayed 1 night in May 2021

2/10 Terrible

Verified traveller

Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing my ac was broken in my room gave a fan but its may so you know the stay a very day miserable thanks I have to pay your money to be uncomfortable I am very much unpleased
Stayed 2 nights in May 2021

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Terrible to get out of
Stayed 1 night in May 2021

8/10 Good

Expedia

Stayed 1 night in May 2021

2/10 Terrible

Verified traveller

Stayed 1 night in May 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2021

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
A/C didnt work and hot
Stayed 2 nights in Apr 2021

6/10 Okay

Nicholas

Travelled with group
Stayed 1 night in Apr 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities
The location was convenient to the area where my relatives live and the distance to malls, restaurants and gas was less than 15 minutes.
Stayed 1 night in Apr 2021

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
PS 2021
Had to run A/C on on all night otherwise it would get warm before it came on again.
Stayed 3 nights in Mar 2021

2/10 Terrible

Verified traveller

Stayed 1 night in Mar 2021

2/10 Terrible

Verified traveller

Travelled with family, Travelled with pets
Disliked: Cleanliness, amenities, property conditions & facilities
Reserved through Expedia. Arrived and hotel had no electricity. Unable to stay at this location. No guests being allowed to enter. Need refund to be processed.
Stayed 1 night in Feb 2021

2/10 Terrible

Verified traveller

Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The clerk at the front desk cancel my reservation. At first she told me it was because they did not have any payment information on file for me however payment had already been taken from my bank account then she said it was because they did not have a phone number on file for me but when I showed her the text message I received confirming my reservation she then say it they only had 7 digits instead of a 10-digit phone number again that does not make sense being that I got a text message confirmation of my reservation. What I found out from other people was that she was canceling third party reservations because this hotel have a cancellation fee and she was booking rooms for walk-ins so this hotel can get paid double money for one room mind you this all happened in the middle of the winter storm that just happened. I asked the front desk clerk her name and she refused to give it to me. She did not have on name badge nor a hotel uniform. When I asked her well what can I do now because I really need a room I have three children we don't have any rooms available however the guy that was standing next to me said well that's strange because I just walked in and booked two rooms and all the young lady did was walk away. When I was driving off of the hotels she put a sign on the door that said they are not honoring any third-party reservations which seemed very strange being that they are accepting reservations online. The clerk is either of Indian or Pakistan descent.
Stayed 2 nights in Feb 2021

2/10 Terrible

Monica

Travelled with family
Disliked: Staff & service
Stayed 1 night in Feb 2021

2/10 Terrible

Verified traveller

Stayed 1 night in Feb 2021

6/10 Okay

Verified traveller

Stayed 1 night in Dec 2020
Response from Jessica on Feb 8, 2021
Thank you for staying with us. We hope to see you again soon.

6/10 Okay

Gregorio

Business traveller
Stayed 2 nights in Nov 2020

8/10 Good

Frank

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really comfortable bed; quiet room. Great sleep!
Stayed 1 night in Oct 2020

8/10 Good

Scherline

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2020

4/10 Poor

Thomas, Texas

Liked: Staff & service, property conditions & facilities
I’m calling and double checking with the actual hotel for smoking rooms. This is the 2nd hotel I booked through Expedia that has smoking rooms listed. My reservation says smoking get to the hotel the building no longer has smoking rooms.
Stayed 1 night in Aug 2020

10/10 Excellent

Ashley

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2020

8/10 Good

Erin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really enjoyed
Stayed 3 nights in Jul 2020

4/10 Poor

T.C., Georgetown

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It was a smooth check-in and check-out process. The staff was very nice and helpful. For it to be a last-minute trip for me and the only hotel I could find close that had availability for that night, I was willing to deal with the strong weed smell on the elevator and on all of the third floor. The shower was okay. They only thing was that you couldn't adjust the showerhead to different settings.
Stayed 1 night in Jul 2020

10/10 Excellent

Lana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay!
My husband and I enjoyed our stay so much, we will definitely be back. Our suite was clean and comfortable. Our concerns were issues with the TV. Staff was quick to assist (twice) and friendly, but not very smiley...and our truck was broken into :(
Stayed 2 nights in Jun 2020

10/10 Excellent

Renato

Stayed 3 nights in Jun 2020

8/10 Good

Tee, Dallas Tx.

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Have stayed in the past... But on this particular stay had a not so good room had to change. Nevertheless was satisfied thereafter.
Stayed 1 night in Jun 2020

2/10 Terrible

Deisha

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
oad blocked
We couldn’t even get to the hotel due to roads being closed
Stayed 1 night in Jun 2020
Response from j on Jun 15, 2020
Sorry due to road close but it's not hotel mistake if u have any problem at hotel for check in or anything we r responsible

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in Jun 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Mrs. Andrea is the bomb! She always welcomes You with a big smile very friendly and accommodating! I’ve stayed here 3 times and 2 out of the 3 she was there. She remembered me and my daughter from the last visit. Definitely my go to Hotel friendly staff and I’m a great location near malls and shopping centers. Plenty of great restaurants and activities for the kids are close by.
Stayed 1 night in May 2020

10/10 Excellent

Soco

Liked: Cleanliness, staff & service, property conditions & facilities
I have no complaints whatsoever. The room was clean and comfortable for a wknd (bday) getaway. It’s a hidden gem and I truly appreciated the privacy and comfort at this property... I will definitely stay here again and recommend it as well.
Stayed 2 nights in May 2020

10/10 Excellent

Debora

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was great! Very comfortable.
Stayed 1 night in Mar 2020