Dear Max,We appreciate you reaching out. Our team will look into what information is showing for our hotel to ensure all accurate information is provided. If you have any constructive suggestions on how your stay could have been more enjoyable, we are all ears. Thank you, and we hope to host you in the future.

Thanks for your stay. We apologize for any inconvenience. Thank you.

Thank you for your review. We are glad you enjoyed your stay.

We value feedback from our guests. Your experience is disappointing to learn as our team is dedicated to providing an enjoyable experience for our guests. Additionally, our housekeeping team will address your concerns about the room. We appreciate you letting us know where we could have done better, and rest assured that is what we intend to do. It is our hope you consider revisiting us in the future, and we wish you safe travels.

Dear Mairi,Thank you for your review. Though we are an older building, we do our best to maintain a high level of comfort. That said, we take your feedback seriously and will use it to make positive changes to our property. We wish you well and hope you have safe travels.

Dear Iesha, Property cleanliness is imperative to us, so it is upsetting that you did not receive accommodations reflective of our standards. We also regret that you did not feel safe with us and wish we could have made amends before you and your family departed. Nevertheless, your feedback will serve as a learning tool so we can improve the experience we offer. Happy travels ahead, and thank you for sharing your experience with us.

The experience that you have detailed is not representative of a typical one on our property. We are committed to providing a safe and comfortable environment and strongly encourage guests to notify our team of any concerns they may have while on the property. It's always our goal to provide top-notch service to travelers, so we apologize if you did not feel our team members were welcoming. Your remarks will be discussed with the team to ensure our high standards in hospitality are being met. If there is any chance to regain your patronage and improve your perceptions, we would be grateful for it.

We're saddened to learn you were disappointed by our limited breakfast this time around; however, we appreciate your patience as we work to bring it back once regulations allow it. We look forward to making your next stay even better once we bring our full service back.

Although we're happy your check-in process went smoothly, we're sad to learn about the remainder of your experience with us. We will notify our pest control provider and the rest of our team of your concerns so we can address each issue individually and work to prevent anything similar from occurring again with anyone else. We value your feedback and, if given the opportunity, we'd love to make this up to you next time you're in Houston.