My friends and I took a trip to Cancun this past week and we had an incredible time. I read a lot of reviews before going and I was slightly concerned on how the services would be. I was told by a few of my family members
that this hotel was excellent.
Room- I thought the room over all was very nice. I enjoyed the modern look. The AC worked very well and the shower was incredible. They came and cleaned our room and also did a turn down services. I thought overall the best part of this hotel was the room. The view from our ocean view room was excellent. If you are young and don't mind the noise the ocean view rooms on the weekends can get loud. We didn't mind but I can see how that could bother people.
Hotel - This is a very small hotel. It is almost like a boutique. Which was nice for us since we could find each other easily. The AC in the lobby was not very good though. So when you first walk in from a long flight it isn't the best feeling.
Food- I read a lot that people had issues with making dinner reservations. I find this to be the complete opposite for us. I thought I got the best services here. We had a very large group and it was really hard to accommodate us but he did his best to do everything he could. The food at Salt was very good and Silk was also good.
I would say I did not like that we did not have an option for food in between lunch and dinner. After a long day of excursions you do not want to wait 1 hr for room services.
Stayed at this resort for 6 days 5 nights had no complaints. They cater to you open the doors for you food is excellent. There is activities through out the day drinks are very good. I would delfinely come back
It was a nice place. Easy bus ride to places. Food was good. The only one my family did not like was the Asian restaurant. The beach bar has great shrimp/fish tacos. The tv only has spanish chanels. So bring movie player for kids. Had a great time can't wait to go back!!!
beach and water were beautiful. there was a swim out dock out in the ocean water, so nice to swim out to it, lay down and take it all in.
food and drinks were very good, this was a very pleasant surprise! brunch was delicious.
location of hotel was perfect.
service and staff were delightful. lovely people and so friendly.
one of the best views from a gym and treadmill hands down. great equipment in fitness center.
bed very comfortable.
i can still smell the heavenly sea air coming in through our balcony doors, it was great.
My wife and have stayed at several all inclusive resorts but never have we had this level of personal service. They said the resort was sold out but we never felt it was crowded.... In fact my wife thought the resort was having trouble filling rooms. Between our butler and the rest of the staff they made our experience amazing and we will return VERY soon.
We were very pleased with the resort. Our room (junior suite ocean front) was really nice, as were the food and the drinks. The hotel staff were great. It would have been nice to have a night club on site and more day time and evening activities. For a place to lay out and relax, it was great. If you are looking for more activities as found at other all inclusives, you may be a little disappointed. We really enjoyed our stay, and would go again.
The Cancun Hotel Zone rests on a slit of land bound by a lagoon and the turquoise waters of the Caribbean Sea. Sunseekers crowd the white-sand beaches. At night, the action moves to the restaurants, clubs, and bars that line Boulevard Kukulcán, the area’s main artery. This road passes by the El Rey ruins, believed to be a king’s tomb.