The hotel staff was very welcoming with friendly attitudes. The hotel was very modern and the bars were amazing. I loved that they have cabanas on the beach and around the pool area. Plenty of bars to choose from and in the piano bar they played good music whether it was the Dj or live band. Feet away from the beach and they have jet skis and parasailing onsite as well. Will definitely return here!
Very comfortable, good restaurants with variety, nice pool area with bar, across the street from very nice shopping mall, 10 min taxi drive to nightclubs.
Some issues are: a) apartment acoustic is bad, you can hear people passing from within the apartment, or you can be heard from the outside; b) pool chairs are always taken, some guests arrive early and throw towels in several chairs, so it is difficult to find a pool chair even tough most are empty, just with towels. Hotel management should act to control this situation.
The Cancun Hotel Zone rests on a slit of land bound by a lagoon and the turquoise waters of the Caribbean Sea. Sunseekers crowd the white-sand beaches. At night, the action moves to the restaurants, clubs, and bars that line Boulevard Kukulcán, the area’s main artery. This road passes by the El Rey ruins, believed to be a king’s tomb.