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The Kahala Hotel & Resort – Avis

5 out of 5
The Kahala Hotel & Resort
5000 Kahala Ave, Honolulu, HI

Avis

9,4

Exceptionnel

Note de 10 – Excellent, d’après 755 avis sur 1002." "
Note de 8 – Bien, d’après 157 avis sur 1002." "
Note de 6 – Acceptable, d’après 52 avis sur 1002." "
Note de 4 – Médiocre, d’après 20 avis sur 1002." "
Note de 2 – Terrible, d’après 18 avis sur 1002." "

9,4/10

Propreté

9,4/10

Service et personnel

9,2/10

Commodités

9,0/10

État et installations de l’hébergement

9,4/10

Écoresponsabilité

Avis

10/10 – Excellent

Evelyne

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Très agréable séjour en famille après 10 jours animes sur Waikiki , ces 5 jours à Kahala était très reposant
Séjour de 4 nuits en janvier 2024
The Kahala Hotel and Resort Manager a répondu le 1 févr. 2024
Mahalo Evelyne for sharing your feedback! We are delighted that you had a relaxing stay with us. We look forward to having you back in the near future!

10/10 – Excellent

Hervé

Voyage en famille
Points forts : Propreté, service et personnel et commodités.
Séjour de 1 nuit en décembre 2023
Pualani Fernandez, Resort Manager a répondu le 28 déc. 2023
Mahalo Hervé!

10/10 – Excellent

Joseph

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Friendly with smile
Séjour de 1 nuit en juillet 2023
The Kahala Resort a répondu le 23 juill. 2023
Mahalo!

10/10 – Excellent

Julie

Voyage de couple
Points forts : Service et personnel, commodités et état et installations de l’hébergement.
Bon service courtois, très bon restaurants
Manager a répondu le 22 déc. 2022
Thank you for the feedback, Julie. Mahalo for sharing!

8/10 – Bien

??

Voyage en famille
Points forts : Propreté
Points faibles : État et installations de l’hébergement
とにかく雰囲気が最高です。 カハラホテル周辺に来ただけでも雰囲気があります。ホテルの建物、ロビーもクラシックリゾートという感じで高級感があり、テンションが上がりました。 一方部屋の設備は少々古く、またアメニティに歯ブラシがない、少し掃除されてない所がありました。 歯ブラシを依頼しましたが30分たっても持ってきてくれなかった部分も気になりました。 宿泊代の高さに対し、雰囲気はありますが施設面とサービス面が今ひとつかなという感想です。
Séjour de 1 nuit en mai 2024

10/10 – Excellent

Michael

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
A very peaceful hotel, especially compared to the hotels on Waikiki
Séjour de 4 nuits en mai 2024
Bart Van Kerkhove, Front Office Director a répondu le 25 mai 2024
Mahalo Michael for your visit!

10/10 – Excellent

Steven, Bend

Voyage en groupe
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Great place to stay!
Séjour de 7 nuits en mai 2024
Bart Van Kerkhove, Front Office Director a répondu le 24 mai 2024
Thanks Steven for the visit!

10/10 – Excellent

Deede

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
This resort went above and beyond my expectations from front desk to housekeeping and all the restaurant staff along with cabana staff. They made us feel very important and I will definitely stay here again when visiting Oahu
Séjour de 6 nuits en mai 2024
Bart Van Kerkhove, Front Office Director a répondu le 21 mai 2024
Thank you for sharing your feedback Deede!! So happy we exceeded your expectations, and we are committed doing so again next time. Mahalo!

10/10 – Excellent

Rodney

Séjour de 6 nuits en mai 2024
Bart Van Kerkhove, Front Office Director a répondu le 18 mai 2024
Mahalo!

10/10 – Excellent

JOEL

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Excellent
Séjour de 5 nuits en mai 2024
Bart Van Kerkhove, Front Office Director a répondu le 16 mai 2024
Mahalo Joel for your visit and review!

10/10 – Excellent

Madeline Lee

Voyage en groupe
Points forts : Service et personnel, commodités et état et installations de l’hébergement.
All of the meals at plumeria were delicious. I loved the beach that this property sat on the most ! In the morning the water is perfect for swimming because it’s calm and clear! The spa treatments were also very good as well ! This property is great to escape crowds
Séjour de 4 nuits en mai 2024
Bart Van Kerkhove, Front Office Director a répondu le 13 mai 2024
Mahalo Madeline for the perfect score! So happy you enjoyed our tranquil beach and hotel!

10/10 – Excellent

Jamie, Haines City

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Excellent property, no complaints. We stayed fpr 11 nights and thoroughly enjoyed our stay. Would highly recommend and would stay at The Kahala again. We loved that it was not in Waikiki and offered much peace, quiet, and privacy.
Séjour de 11 nuits en avril 2024
Bart Van Kerkhove, Front Office Director a répondu le 9 mai 2024
Mahalo Jamie for the kind words! Hope you can visit again soon!

10/10 – Excellent

Edward

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Expensive but very Exquisite
Séjour de 5 nuits en avril 2024
Bart Van Kerkhove, Front Office Director a répondu le 8 mai 2024
Mahalo!

10/10 – Excellent

Kanji

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 5 nuits en mai 2024
Bart Van Kerkhove, Front Office Director a répondu le 8 mai 2024
Mahalo Kanji!

10/10 – Excellent

Melanie

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Beautiful hotel, excellent service and worth every penny spent.
Séjour de 5 nuits en avril 2024
Bart Van Kerkhove, Front Office Director a répondu le 8 mai 2024
Mahalo!

10/10 – Excellent

YOSHIYUKI

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
のんびりするには、最高のホテルだと思います。ドルフィンエリアで宿泊させて頂きくつろぎました。
Séjour de 3 nuits en avril 2024
Bart Van Kerkhove, Front Office Director a répondu le 8 mai 2024
Mahalo!

10/10 – Excellent

RYUICHI

Séjour de 4 nuits en mai 2024

10/10 – Excellent

Heather

Voyage de couple
Points forts : Service et personnel, commodités et état et installations de l’hébergement.
If we could give more than five stars for service we would! A truly magical experience.
Séjour de 3 nuits en avril 2024
Bart Van Kerkhove, Front Office Director a répondu le 8 mai 2024
Mahalo Heather for the perfect score and the shoutout to our staff!!

10/10 – Excellent

Jessica

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I loved the property The staff was so kind and I couldn’t have asked for a better honey/baby moon. Everything was easy to book. Everyday between turn down service and morning service was great. That always made sure we are comfortable and everything was clean. It is expensive the restaurants and parking ( especially if you are staying on property) I would go back again.
Séjour de 8 nuits en avril 2024
Bart Van Kerkhove, Front Office Director a répondu le 13 avr. 2024
Thanks Jessica for celebrating these precious life events with us, congratulations again!!

10/10 – Excellent

Gregory

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Best property on the island. Get a Dolphin view if possible as the 3 dolphins onsite were special. We did not get an opportunity to try the Japanese or Italian restaurants but they looked amazing. The Buffett to the two bars were awesome. This property exceeded my expectations with their private beach access. Having Jason at Hertz rental onsite was a new level of customer service. Lastly, Bruno Mars uncle performed in their lounge as we nightcapped over desert and tea. He was amazing! I can’t not say enough about this property… so so much better than the Sheratons and outriggers which I consider the carnival cruise properties of Ohau. This place was special.
Séjour de 6 nuits en mars 2024
The Kahala and Resort Manager a répondu le 12 avr. 2024
Aloha Gregory, we are so delighted that you have enjoyed your stay with us. Mahalo for sharing your feedback and looking forward to having you again in the near future.

10/10 – Excellent

Yin Ling Elaine

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 4 nuits en avril 2024
Bart Van Kerkhove, Front Office Director a répondu le 11 avr. 2024
Mahalo!

10/10 – Excellent

Tina

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very nice boutique hotel at city centre of Honolulu. The private golf course has nice ocean view. Recommend to book the golf course ahead of time (at lease two weeks in advance to hold a spot because it’s fully occupied).
Séjour de 4 nuits en avril 2024
Bart Van Kerkhove, Front Office Director a répondu le 10 avr. 2024
Mahalo Tina for visiting us and the perfect score. Hope you get to visit again soon!

2/10 – Terrible

Alex

Séjour de 4 nuits en avril 2024
Bart Van Kerkhove, Front Office Director a répondu le 30 avr. 2024
Sorry Alex you didn't enjoy your time with us. We remain available for any assistance we may provide. Mahalo!

8/10 – Bien

Bevan

Voyage de couple
Points forts : Propreté, commodités et état et installations de l’hébergement.
It was ok
Séjour de 2 nuits en mars 2024
Bart Van Kerkhove, Front Office Director a répondu le 8 avr. 2024
Mahalo!

8/10 – Bien

Satake

Points forts : Propreté, état et installations de l’hébergement
Séjour de 2 nuits en avril 2024
Bart Van Kerkhove, Front Office Director a répondu le 8 avr. 2024
Mahalo!

10/10 – Excellent

Caroline

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Our stay was perfect. The property is beautiful, the staff is kind, helpful and welcoming and the food was incredible. We definitely recommend Kahala
Séjour de 4 nuits en mars 2024
Bart Van Kerkhove, Front Office Director a répondu le 5 avr. 2024
Mahalo Caroline for staying with us!

10/10 – Excellent

Mohit

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Best place to stay if traveling with kids, quite and peaceful.
Séjour de 4 nuits en mars 2024
Bart Van Kerkhove, Front Office Director a répondu le 4 avr. 2024
Mahalo Mohit delighted to read you and the family had a great stay with us!

8/10 – Bien

April, Ladera Ranch

Points forts : Propreté, service et personnel
Séjour de 4 nuits en mars 2024
Bart Van Kerkhove a répondu le 22 avr. 2024
Mahalo!

8/10 – Bien

Isaac

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The staff were excellent. Parking options are expensive and there is no free parking close to resort. The dining options are also expensive and there no vending machines!
Séjour de 4 nuits en mars 2024
Bart Van Kerkhove, Front Office Director a répondu le 4 avr. 2024
Mahalo Isaac for your visit. Thank you for recognizing our friendly staff! Sorry you didn't get to use our sundry store which has some snacks available.

10/10 – Excellent

Vanessa

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 4 nuits en mars 2024
Bart Van Kerkhove, Front Office Director a répondu le 4 avr. 2024
Mahalo for the perfect score Vanessa!

10/10 – Excellent

Lee, Aiea

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The room was fantastic, spacious and clean. The bathroom was exceptionally large. The bed was very comfortable, made up perfectly. We got a view of the golf course and mountain frombthe large lanai whic wasngreat to have breakfast on
Séjour de 1 nuit en mars 2024
Bart Van Kerkhove, Front Office Director a répondu le 28 mars 2024
Mahalo Lee for the kind words. Great to hear you enjoyed your stay and spacious rooms. Hope you get to visit again soon!

10/10 – Excellent

Debbie A

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
This place was amazing and the staff was friendly and helpful. I would highly recommend this place for a quite couples retreat. So much to see and do here.
Séjour de 3 nuits en mars 2024
Bart Van Kerkhove, Front Office Director a répondu le 27 mars 2024
Mahalo for your visit Debbie!

10/10 – Excellent

Elie, Hollywood

Séjour de 1 nuit en mars 2024
Bart Van Kerkhove, Front Office Director a répondu le 18 avr. 2024
Mahalo!

6/10 – Acceptable

Kevin, Las Vegas

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The location was very nice - but the service is hit or miss and the property is lacking in a number of areas. We were not offered information to orient us to the property and available services. If the weather is chilly or windy, guests must remain in their room since the property does not offer general indoor locations to relax - other than expensive restaurants.
Séjour de 4 nuits en mars 2024
Bart Van Kerkhove, Front Office Director a répondu le 25 mars 2024
Thank you Kevin for your review. Sorry we didn't provide you with more details of the resort upon arrival. Happy to read you enjoyed the location of the resort. Sorry you experience some poor weather during your visit.

10/10 – Excellent

Jennifer, Glendale

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 4 nuits en mars 2024
Bart Van Kerkhove a répondu le 19 avr. 2024
Mahalo Jennifer!

10/10 – Excellent

Joy

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 4 nuits en mars 2024
Bart Van Kerkhove, Front Office Director a répondu le 25 mars 2024
Thanks Joy for the perfect score!

10/10 – Excellent

Akash

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Amazing
Séjour de 7 nuits en mars 2024
Bart Van Kerkhove, Front Office Director a répondu le 26 mars 2024
Mahalo!

10/10 – Excellent

MATTHEW

Voyage en famille, Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Quiet stay, helpful staff, very clean beach and well mannered. Could not ask for a better resort to stay at.
Séjour de 7 nuits en mars 2024
Bart Van Kerkhove, Front Office Director a répondu le 20 mars 2024
Thank you Matthew for the nice review, happy you had a great time!

10/10 – Excellent

Jean

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 4 nuits en mars 2024
Bart Van Kerkhove, Front Office Director a répondu le 18 mars 2024
Mahalo Jean for your visit!

10/10 – Excellent

ASAMI

Séjour de 3 nuits en mars 2024
Bart Van Kerkhove, Front Office Director a répondu le 4 avr. 2024
Mahalo!

10/10 – Excellent

Nataliia

Séjour de 7 nuits en mars 2024
Bart Van Kerkhove, Front Office Director a répondu le 18 avr. 2024
Mahalo!

10/10 – Excellent

John

Voyage en famille, Voyage de couple
One of the most memorable and beautiful resorts we have been too. The staff was amazing and all the amenities in this hidden gem were wonderful. The dolphins in their own environment was such a treat to see every morning. The hotel is older but exudes Old world Charm that many will appreciate. Mahalo until our next visit ❤️
Séjour de 6 nuits en mars 2024
Bart Van Kerkhove, Front Office Director a répondu le 11 mars 2024
Great to read you had such a good time with us John! Hope we may welcome you back to the resort soon. Mahalo!

10/10 – Excellent

Mark

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Excellent, throw-back, luxury hotel & resort. Excellent service from friendly, accommodating staff. Excellent guest experience. Definitely recommend.
Séjour de 13 nuits en février 2024
Bart Van Kerkhove, Front Office Director a répondu le 7 mars 2024
Mahalo Mark for the kind words and recognizing our staff! Hope you will have the opportunity to visit us again soon!

10/10 – Excellent

Leslie

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
First time visiting Hawaii and loved the location, away from the crazy busy Waikiki area. The staff at resort were friendly and helpful. Loved our view of the lagoon with the dolphins.
Séjour de 7 nuits en janvier 2024
Bart Van Kerkhove, Front Office Director a répondu le 5 mars 2024
Thank you Leslie for staying with us!

8/10 – Bien

William Robert

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The quiet atmosphere was appreciated! Lovely friendly staff. Pool area is too limited. People coming to pool area and securing chairs then disappearing for hours!😩 food choices are also too loud and some closed two days a week!
Séjour de 7 nuits en février 2024
Bart Van Kerkhove, Front Office Director a répondu le 29 févr. 2024
Mahalo William for your review and recognizing our friendly staff. Sorry you had issues with the seating around the pool, on future visits please connect with the manager so we can secure you a seat. Hope you get to visit us again soon!

4/10 – Médiocre

Bart De

Voyage en famille avec de jeunes enfants
Points forts : Service et personnel
Points faibles : Propreté, commodités et état et installations de l’hébergement.
The property is located in a tranquil location, which is unique. However, we are moderately disappointed. 1. The unforeseen 2am false alarm during our stay was anything but a pleasant experience. 2. The facility is in desperate need of modernization and refurbishment. 3. The breakfast menu lacks diversity, as it merely mirrors the offerings available on the buffet, but at a notably higher price point. One might reasonably question why this redundant option is even offered separately. 4. Despite being labeled as "family-friendly," there is a noticeable lack of facilities catering to children. Only a small baby pool and dolphins. This oversight is frankly disappointing. 5. The parking lot does not provide an elevator to the lobby, posing an inconvenience for guests with heavy luggage or mobility challenges.
Séjour de 6 nuits en février 2024
Bart Van Kerkhove, Front Office Director a répondu le 28 févr. 2024
Thank you for your review and candid feedback. We sincerely apologize for the disturbance by the fire alarm. Fortunately this was determined to be a non-emergency, as we always have the safety of our guests in mind. With our phased refurbishment of the guest rooms we are excited to provide an elevated experience going forward. Sorry as well you didn't get to experience our kids friendly activities such as art class, Hula dance, lei making, ocean life education, etc. which we offer complementary to our guests. Mahalo for your visit, and we hope you will give us another opportunity in the future!

10/10 – Excellent

John

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The Kahala was wonderful! This resort is beautiful, it’s classy, it’s quiet, it’s secluded. The staff is so friendly and courteous! The beach is peaceful and has plenty of room and is not crowded like other resorts Everyone is different, and this resort was one of the nicer ones I have been blessed to stay. I imagine that a lot of folk could not say the same thing, but for us, it was over the top The grounds were so well kept and here in Hawaii I think a lot of folk have a late flight departure, but Kahala has a place to keep your luggage after check out and they have a hospitality area for you to freshen up before you leave inThe late evening. Thank you Kahala for the great time, I hope we get to return ! Mahalo 🙏
Séjour de 5 nuits en février 2024
Bart Van Kerkhove, Front Office Director a répondu le 28 févr. 2024
Thank you John for giving us a perfect score and the kind words. We are fortunate to be away from the craziness from Waikiki, but still only a 10 minute ride away to go shop and visit. Glad you had a great time and hopefully you get the chance to visit us again soon. Mahalo!

10/10 – Excellent

Gary

Voyage en famille avec de jeunes enfants, Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Perfect
Séjour de 5 nuits en février 2024
Bart Van Kerkhove, Front Office Director a répondu le 27 févr. 2024
Thanks Gary!

8/10 – Bien

Paria, Bellevue

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel
Rooms need some upgrade. The carpets are dirty and stained. We also asked for an upgrade for our room or giving a room on upper level but the only option that was available had 400$ differences per night. So basically there was no option provided to us.
Séjour de 3 nuits en février 2024
Bart Van Kerkhove, Front Office Director a répondu le 27 févr. 2024
Thank you Paria for your visit. Sorry we weren't able to provide an upgrade closer to your room category during your stay. We are completing a phased refurbishment of all the guest rooms right now so hopefully we may welcome you back in the future. Mahalo!

10/10 – Excellent

Lea Noriko

Séjour de 4 nuits en février 2024
Bart Van Kerkhove, Front Office Director a répondu le 20 mars 2024
Mahalo Lea!