In-room safe, desk, laptop workspace, free cribs/infant beds

Reviews of The Royal Garden

5 out of 5
The Royal Garden
69 Mody Road Tsimshatsui East, Kowloon

Reviews

8.4

Very good

Rating 10 - Excellent. 465 out of 1009 reviews" "
Rating 8 - Good. 353 out of 1009 reviews" "
Rating 6 - Okay. 108 out of 1009 reviews" "
Rating 4 - Poor. 37 out of 1009 reviews" "
Rating 2 - Terrible. 46 out of 1009 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Clay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

6/10 Okay

ALICIA

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Firstly, the customer service was unprofessional. Requested front desk to help me call a taxi and they rudely said the place you’re going they won’t take you. Secondly, the towels were dirty - it looks like someone had dyed their hair and the hotel didn’t change it or didn’t wash it well. Thirdly, the room does not look like in the photos, I feel scammed.

10/10 Excellent

Ning

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs provide professional service with smiles .
Stayed 1 night in Mar 2024

10/10 Excellent

Nobleza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 4 nights in Jan 2024

10/10 Excellent

MORDECHAI

Stayed 6 nights in Feb 2024

8/10 Good

Lisa, Castro Valley

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
They offer the best seafood buffet I had seen yet. Beautiful environment with live music. For hotel guest, they offer discount dinner which becomes very readsonable price.
Stayed 4 nights in Mar 2024

8/10 Good

Grace

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Ben

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Magnificent hotel - great friendly staff. A little dated in places but very clean, well maintained and homely. Stayed in a junior suite - large room, partial bay view and very comfortable. Nono in room for tea coffee. Exec lounge a didn’t really use but basic drinks available daytime and canapés afternoon tea available . Would stay again.
Stayed 2 nights in Feb 2024

2/10 Terrible

mark, Leawood

Business traveller, Travelled with partner
Disliked: Staff & service, property conditions & facilities
The service is awful. They don’t care about their customers. Rooms are worn out! Needs total remodel. Stayed here dozens of times, but never again.
Stayed 1 night in Feb 2024

10/10 Excellent

Jian

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenience is the key at Royal Garden Hotel. Situated in a prime location with numerous restaurants, coffee shops, and a nearby metro station, this hotel offers a fantastic base for exploring the city. Our room was spacious, clean, and comfortable, providing a pleasant retreat after a day of sightseeing. The highlight was the rooftop swimming pool and hot tub, where we enjoyed a refreshing dip and relaxation, even in a cooler weather. The hotel staff was outstanding, providing courteous and helpful service throughout the stay. With its cleanliness, reasonable price, and excellent location, Royal Garden Hotel should be your top choice if next time you’re in Hong Kong.
Stayed 2 nights in Feb 2024

10/10 Excellent

Angie Q.

Stayed 2 nights in Feb 2024

8/10 Good

Athitta

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The place was in great condition. Beautiful. 5 mins from shops and malls. It’s a shame we were greeted by some rude staffs. Didn’t check our booking number when we gave them our phones with confirmation and only gave us one room despite the fact we paid for 2. When we mentioned that we booked 2 rooms, staff got annoyed at us and asked for our passports again with a rude tone. We were handed key cards to the rooms but the wifi didn’t work. Went to ask the front desk for help and the staff rudely said “It’s your last name and room number.” I showed him for my room that it didn’t work (note that my companion’s room wifi didn’t work with mine or his last name), got yelled at “No it’s the surname that’s starts with S.” I had to apologise for using my SURNAME for MY ROOM that THEY handed to me. Then the same guy questioned me “Can you understand me or not?” So I was ridiculed for not understanding broken English as well. I unfortunately will not be going back to this hotel after this first day experience. Though, it’s a great location, nice views and nice big beds, I wouldn’t wanna be treated like this after a 9hrs flight. Though, I loved the cleaning ladies, they were excellent, polite and treated us very nice.
Stayed 5 nights in Feb 2024

10/10 Excellent

DORIS

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good experience!!
Stayed 6 nights in Jan 2024

10/10 Excellent

jasper

Stayed 4 nights in Jan 2024

8/10 Good

Betty

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the hotel is in a very prime location of Kowloon. it is closed to the MTR. the only inconvinence it the lift which you have to change 3 times to get into the lobby if you live in higher floor.
Stayed 7 nights in Jan 2024

10/10 Excellent

JESUS ISAAC

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
WALKABLE
Stayed 13 nights in Jan 2024

10/10 Excellent

Thule

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

IZZA ALEJANDRA

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 14 nights in Jan 2024

10/10 Excellent

Dominic

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jan 2024

10/10 Excellent

Ephraim

Stayed 5 nights in Jan 2024

8/10 Good

Craig

Stayed 2 nights in Jan 2024

8/10 Good

Peter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jan 2024

10/10 Excellent

Bonnie

Travelled with family
Stayed 2 nights in Dec 2023

10/10 Excellent

Hercules

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Lana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was beautiful. Excellent customer service. I liked the daily bottles of water provided. The gym amenities were nice. The infinity pool was beautiful. The restaurants were overpriced, so did not try the food there.
Stayed 7 nights in Dec 2023

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Ashley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

6/10 Okay

CHI WAI

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Stayed 20 nights in Dec 2023

6/10 Okay

CHI WAI

Travelled with family
Liked: Staff & service
Stayed 18 nights in Dec 2023

6/10 Okay

CHI WAI

Travelled with family
Stayed 17 nights in Dec 2023

10/10 Excellent

Chaiyarin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and very nice staffs
Stayed 2 nights in Dec 2023

10/10 Excellent

Emilija

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful six night stay at The Royal Garden. The hotel is conveniently located in Tsim Sha Tsui, only a short walk from the A21 bus stop (direct link to the International Airport). It's a 10 min. walk to the Tsim Sha Tsui MTR and about 15-20 min to the Star Ferry. The promenade is a street away and offers the best view of the Hong Kong Island skyline (perfect viewing point for the Symphony of Lights show). HK Museum of Art, Cultural Centre, Clock Tower, Nathan Street, K11 Musea Shopping Mall, Harbour City, Temple Street Night Market, etc. are all within walking distance. The hotel itself is comfortable, clean and was nicely decorated for Christmas. Our room was spacious, quiet, with excellent bedding. We loved the addition of filtered water tap in the bathroom - a great idea to reduce use of plastic. The buffet breakfast was included in the rate and offered quite an extensive range of food, beautifully presented. The only negative was the coffee. A coffee machine would have made the breakfast perfect. We had a room with access to the Executive Club Lounge which included the option of having a set menu breakfast, as well as afternoon tea and evening cocktails and canapes (with a coffee machine available) - the finger food was delicious and great value for money. Best of all were the staff of the hotel - every single one was professional,courteous and helpful. Special thanks to Nora, Morris and Lane for their excellent service.
Stayed 6 nights in Dec 2023

10/10 Excellent

Albert Hans

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Royal Garden has such a cozy feel. The staff are excellent, especially those managing the Club Room in the 12th Floor.
Stayed 4 nights in Dec 2023

4/10 Poor

pun yee

Travelled with family
Stayed 6 nights in Dec 2023

8/10 Good

Ailsa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable second time at Royal Garden
My husband and I stayed here for 12 nights in a crown club room. This is a longer period of time than most travellers but I had some family things to attend to in HK. We had previously there in Nov 19 and I was happy enough to come back. This time we decided to upgrade to enjoy the convenience and benefits of the hotel breakfast and the evening drinks. The breakfast was fine, personally I found it a bit dull as the fresh fruit was always the same (2 types of melon and pineapple), and the Asian offerings really didn’t taste that great. I’ve eaten enough dim sum to know what’s good. However, it was convenient and we probably did ourselves a favour as we just had fresh fruit and a bowl of cereal. The evening drinks were the winner though. It was lovely to come back from a long day out, and instead of winding down slumped on our hotel bed, we could sit in the lounge reading our papers online while enjoying a glass of wine. The staff in the lounge were friendly, and the staff on the desk on the 12th floor were very helpful. My main criticism is their greenwashing. They have signs in the bathroom saying if you leave your towels hung up they won’t be changed, but no matter how often I did this, I came back to fresh towels. Likewise the bed linen. I eventually spoke to the lovely lady who cleaned our rooms and managed to explain I didn’t need things changed until they were left in the bath. What is the point in signs like this to reduce water wastage if they are ignored??
Stayed 12 nights in Nov 2023

10/10 Excellent

Graham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a really good experience for us. The hotel is compact but with a really interesting and creative inner courtyard design which made it much more than it appears from the outside. The facilities are good - restaurant, spa, pool and gym all really good quality. Staff were always helpful and accommodating to our requests. Location is great, a very short walk to the amazing harbour and really close to TST East and its connection to TST itself. The opening of K11 Musea makes the location even better! All in all, six great days in a nice room. We will book again.
Stayed 6 nights in Nov 2023

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2023

10/10 Excellent

HAIYAN

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
good
Stayed 1 night in Nov 2023

6/10 Okay

Verified traveller

Stayed 4 nights in Nov 2023

10/10 Excellent

Elham

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a great experience and relaxing stay!
Stayed 6 nights in Nov 2023

8/10 Good

Andriy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff service varies but overall The Royal Garden offers a comfortable stay at an accessible location. Deposit is very steep, at least compared to hotels I’ve been to in Australia and Singapore ($500HKD per night). Floors 3-15 are definitely nicer than floors >/= 16. The gym and pool are outstanding, very well kept and offer about as many facilities as anticipated.
Stayed 7 nights in Nov 2023

10/10 Excellent

Kazuhisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Many good restaurants are available and it’s easy to take MTR and buses to go to various locations.
Stayed 4 nights in Nov 2023

10/10 Excellent

Graeme

Superb
Stayed 9 nights in Sep 2023

8/10 Good

Edward

Stayed 3 nights in Oct 2023

10/10 Excellent

Lawrence, Mississauga

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
well established hotel and appointed location. just needs to be updated. staffs are helpful, friendly and courteous.
Stayed 2 nights in Oct 2023

10/10 Excellent

Leif

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, nice service. Only downside is that the pool was closed for the season. I will be back. I
Stayed 1 night in Oct 2023

10/10 Excellent

ILAN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simply good hotel
Everything was ok No complaints
Stayed 3 nights in Oct 2023

10/10 Excellent

Paulette

Stayed 3 nights in Oct 2023

10/10 Excellent

Enkhtaivan

Stayed 4 nights in Oct 2023

10/10 Excellent

Wing Ho

Stayed 1 night in Oct 2023