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Reviews of Ramada Hong Kong Grand Tsim Sha Tsui

3.5 out of 5
Ramada Hong Kong Grand Tsim Sha Tsui
23 Austin Avenue, Tsimshatsui, Kowloon

Reviews

6.6
Rating 10 - Excellent. 128 out of 1001 reviews" "
Rating 8 - Good. 345 out of 1001 reviews" "
Rating 6 - Okay. 267 out of 1001 reviews" "
Rating 4 - Poor. 156 out of 1001 reviews" "
Rating 2 - Terrible. 105 out of 1001 reviews" "

6.8/10

Cleanliness

7.0/10

Staff & service

6.0/10

Amenities

6.2/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

4/10 Poor

cuong

Travelled with partner
Disliked: Amenities, property conditions & facilities
room is very small, shower curtain stick to your body when showering, vanity sink area so small will hit elbow when brushing teeth.
Stayed 3 nights in Apr 2024

6/10 Okay

Emma Louise

Travelled with partner, Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Property is in a great location and staff are lovely. The lobby and outside area on floor 2 is nice. The rooms are very small and not very well upkept and would do well with a refurb. They also smell a little musky where I'm assuming there isn't great ventilation for the shower. Most frustrating though is that the sink is in the bedroom, not the bathroom! We also had an occasion where we let housekeeping know we were sleeping, and then they called the room phone 10mins later asking to clean the room. However the staff were lovely so I wouldn't hold it against them, just worth bearing in mind for future guests. I should reiterate the location is ideal, near a 7/11 and a 5min walk from a high street and metro.
Stayed 9 nights in Mar 2024
Response from Alex on Apr 19, 2024
We would like to express our sincere appreciation for you choosing to stay with us recently and sharing your valuable comments to us.Please accept our sincere apology that the condition of the room did not meet your expectation upon the arrival and we had seriously looked into the matter with our concerned department. Thank you for your kind notification and patient for the matter. It is our wish that you would stay in our hotel in the near future.

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay the rooms are a little small but that's Hong Kong . But that's all i can say bad about it everything was perfect for our stay
Stayed 6 nights in Apr 2024

4/10 Poor

Juan

Travelled with family, Business traveller
Disliked: Cleanliness, property conditions & facilities
place is too small. barely space to move. Toilet space is so uncomfortable that you can barely seat. Advertising should be that the room is basically the bed, period. Horrible experience for a Ramada chain.
Stayed 1 night in Mar 2024

6/10 Okay

Suda, Rio Vista

Disliked: Cleanliness, property conditions & facilities
Flooding in the toilet after each bathing
Stayed 2 nights in Mar 2024

4/10 Poor

marlo

Travelled with family
Disliked: Property conditions & facilities
Room were too small and don't have enough toiletries. Just to towel and that's it.
Stayed 3 nights in Mar 2024

6/10 Okay

Archie

Travelled with family
Liked: Staff & service
The bathroom is too small
Stayed 1 night in Mar 2024

6/10 Okay

Jun He, Jurong

Stayed 1 night in Mar 2024

8/10 Good

Jun He, Jurong

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Basic hotel. No frills. Friendly staff. Very convenient to MTR. The only funny thing is the hotel gym. Its so insincere, that it only consist of a tiny threadmill, a bike and a step machine in a hidden corner of the lobby. Even the staff is embarrassed to bring us there when we inquire
Stayed 2 nights in Mar 2024

6/10 Okay

Michael

Liked: Cleanliness, staff & service
The room was tiny especially the bathroom.
Stayed 4 nights in May 2023

8/10 Good

Man hoi

Stayed 11 nights in Mar 2024

8/10 Good

Sai

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Simple and easy. Nothing fancy but with essentials
Stayed 1 night in Mar 2024

8/10 Good

Kevin

Travelled with group
Liked: Cleanliness, staff & service, amenities
good price
Stayed 3 nights in Feb 2024

4/10 Poor

Raymond

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

6/10 Okay

Sylvia

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The room were extremely small
Stayed 2 nights in Jan 2024

6/10 Okay

Kevin

Liked: Cleanliness, staff & service
Room too small
Stayed 3 nights in Feb 2024

6/10 Okay

Vivian

My shower was on
Stayed 1 night in Feb 2024

10/10 Excellent

Helen

Liked: Staff & service, property conditions & facilities
Stayed 11 nights in Jan 2024

6/10 Okay

Alice

Disliked: Staff & service
Stayed 4 nights in Jan 2024

8/10 Good

Dette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023

4/10 Poor

Chris

Disliked: Staff & service, property conditions & facilities, room comfort
Will not return
On arrival we were greeted by a abrupt, unfriendly reception who probably thought he was doing us a favour by letting us stay at this hotel !! The room itself was tiny, dark and dismal, there is nowhere to hang or store clothing so living out a suitcase which you have to open on the bed when you need something out !! No hand towels, slippers that rip if you try and put a foot in, I could go on, please draw your own conclusions.
Stayed 4 nights in Jan 2024

8/10 Good

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Caroline

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for a nice hotel in a good location. Staff were friendly, it was clean and quiet. Rooms are well equiped, but very small - old building I guess. Loved the chandeliers in the lifts!
Stayed 1 night in Jan 2024

8/10 Good

Sim-Ha

Liked: Cleanliness, staff & service
As long as it’s being kept clean and tidy and staff are friendly and helpful, can’t expect more for the price I paid for the accommodation.
Stayed 21 nights in Dec 2023

8/10 Good

Kwok Fai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024

8/10 Good

Johnson

Travelled with family
Liked: Cleanliness, staff & service
The rooms are a bit small, the facilities are basic. It is at a convinent location, the staff are friendly and helpful.
Stayed 5 nights in Dec 2023

2/10 Terrible

Abhishek

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Room size is very small. Toilet is very small. Wc location is on small place. No place for making tea on tea cattle.

8/10 Good

Michelle

Liked: Staff & service
Stayed 2 nights in Dec 2023

10/10 Excellent

Fong-Kei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good house keeping, even help to bring my leftover phone charges to my friend who still staying in the hotel on same floor.
Stayed 7 nights in Dec 2023

10/10 Excellent

Fong-Kei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 12 nights in Dec 2023

2/10 Terrible

Loo Bee

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very expensive for such small room. Very very small and congested. Never ever to consider on such lousy hotel. It’s a nightmare to stay in such horrible and diabolical hotel. Very unpleasant and rude staff over there. STAY AWAY FROM THIS CUBICLE ROOM!!!

2/10 Terrible

Loo Bee

Stayed 3 nights in Dec 2023

6/10 Okay

Candy

Fair
Stayed 28 nights in Aug 2023

8/10 Good

Hon

Travelled with family
Liked: Cleanliness, staff & service, amenities
cleaning staff excellent; you can walk out from the back gate to Nathan Road on a street that is better for walking but security guard at the back gate would not allow you back in the back gate even if you show them the room key which doesn’t make much sense; place looks very dated for a building that is only slightly more than 10 years old, looks very dark everywhere; room is relatively small and the washroom sink is outside the washroom which is very inconvenient
Stayed 6 nights in Dec 2023

6/10 Okay

Rossano, Vancouver

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Wallpaper are peeling off the wall. Gross. Would be better to have no wallpaper. Front Desk staff are rude. I do not think they mean to be but perhaps that is the culture. Barely spoke a word. Just asked for passports, gave key. That's it. No welcome, no smile. When I asked them to call my mom's room so I can talk to her, the front desk clerk made a sound to show he really did not want to be bothered and he called the wrong room! In all my travels, I have never met such unfriendly staff.
Stayed 2 nights in Dec 2023

4/10 Poor

Jerry Chi

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

6/10 Okay

Robert

Disliked: Property conditions & facilities
Convenient stay for 2days. Grocery and restaurant right off property. Elevator safe and working. Room is very small with hardly any space to sit or move around. Wallpaper old, dark and stripped. Only bath towel with patched hole provided. Men’s room in reception area wet, dirty and smelly.
Stayed 2 nights in Dec 2023

6/10 Okay

Philip

Liked: Staff & service
just so-so. not very good but not bad
Stayed 12 nights in Nov 2023

4/10 Poor

Javier Froylan

Liked: Cleanliness
Disliked: Staff & service, room comfort
Buena ubicación, malas instalaciones
The bed was very uncomfortable, the air conditioning could not be adjusted and the room was very cold, when I asked to the reception that it will be repaired they did nothing, in addition the door lock was damaged and we were waiting for a long time to be repaired, it was a very bad experience
Stayed 3 nights in Dec 2023

8/10 Good

Daoruedee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

2/10 Terrible

Panupong

Stayed 3 nights in Nov 2023

6/10 Okay

edwin

Travelled with family, Travelled with partner, Travelled with group
Very very small closet. Need improvement on maintenances.
Stayed 10 nights in Nov 2023

4/10 Poor

suizhong

Business traveller, Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
poor
Stayed 1 night in Oct 2023

8/10 Good

HONGJU

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location but room is small
Stayed 2 nights in Nov 2023

8/10 Good

Gareth Sze Wah

Business traveller
Great location, good value for money
Stayed 3 nights in Nov 2023

8/10 Good

Jennifer

Travelled with partner
Liked: Amenities
Overall both location and service are good
Stayed 10 nights in Nov 2023

6/10 Okay

Dana

Liked: Staff & service
Wood panel room, small like HK budget travelers hotel. Convenient location. Shower in very small bathtub with dim lighting not conducive to the meaning of relaxation. Weekday rates reasonable, weekends not so much.
Stayed 4 nights in Nov 2023

8/10 Good

Jack, VANCOUVER

Travelled with family
Liked: Staff & service, property conditions & facilities
Excellent location.
Stayed 2 nights in Nov 2023

6/10 Okay

Agnes

Stayed 2 nights in Nov 2023

2/10 Terrible

winnie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023