“poor overall experiance”

when we arrived,there was no double room as paid for,pool was not operating,clerk was unprofessional. room was not clean,linens stained,no towels.elevator was not working. this hotel was represented as upscale,but we found out different , poor service overall i will never book here again.

“Not Impressed”

I have stayed in the hotel in the past and the service was okay. This time it was different. The room was not clean. The towels in the bathroom were not clean. The electronic key did not work. And my reservation was not in the computer. The front desk clerk had to call Expedia and receive the fax with my reservation information.