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GUEST REVIEWS
Expedia Guest Rating
TripAdvisor Traveller Rating
TripAdvisor provides an assessment of hotel quality based on more than 60 million reviews & opinions from real travellers. The traveller rating represents an average of individual ratings for this hotel.
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Property Amenities
This Hoi An hotel has its very own private beach. In addition to a full-service spa, Hoi An Trails Resort features an outdoor pool and a health club. Dining is available at one of the hotel's 2 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a swim-up bar and a bar/lounge. Guests can enjoy a complimentary breakfast each morning. A computer station is located on site and high-speed wired and wireless Internet access is complimentary.
Business amenities at this 4-star property consist of a business center, secretarial services, and limo/town car service. Event facilities measuring 100 square meters include a conference center, a meeting/conference room, and a ballroom. This business-friendly hotel also offers a children's pool, a spa tub, and a fitness facility. For a surcharge, the property provides a roundtrip airport shuttle (available on request) and a train station pick-up service. Limited complimentary onsite parking is available on a first-come, first-served basis.
Room Amenities
Rooms
Hoi An Trails Resort offers 100 air-conditioned accommodations with minibars and welcome amenities. Rooms open to balconies. Premium satellite television is provided. Bathrooms include handheld showerheads, bathrobes, slippers, and makeup/shaving mirrors.
Guests can surf the web using the complimentary wired and wireless high-speed Internet access. Business-friendly amenities include desks, safes, and direct-dial phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A turndown service, extra towels/bedding, and wake-up calls can be requested. Housekeeping is provided daily.
All guestrooms are non-smoking.
Dining
A complimentary breakfast is served each morning in the restaurant.
Trails Garden - Overlooking the garden, this restaurant serves breakfast, lunch, dinner, and brunch.
BBQ Terrace - Overlooking the garden, this restaurant serves dinner only.
Room service (during limited hours) is available.
Recreation
A private beach, a health club, and complimentary bicycles are featured at the hotel. An outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a sauna, a steam room, and a fitness facility.
The recreational activities listed below are available either on site or nearby; fees may apply.
Showing 1 - 10 results (of 10)
out of 10 reviews
“A beautiful place!”
All staff were very friendly and helpful, and if they couldn't speak English, were able to get a staff member who could. Our room was amazing - beautiful, spacious and clean! The pool was awesome, brekky was great. We stayed 4 nights and easily could have stayed here longer! Excellent value for money!
“Wonderful hotel”
The hotel is well located between the town and the beach. The food is excellent better than the restaurants we tried near by. The staff are very friendly and show great concern if you leave any food as they think you are unhappy with it. The pool is lovely and the grounds are very clean with lots of greenery and fish ponds. The rooms are lovely large and very clean. The only issue we had was the waether as we arrived in March but this is no fault of this excellent hotel
“Enjoyable”
This hotel was very relaxing and the room was great. Good location. The happy-hour hours were a joke.
“Someone recomended it, now we will do the same”
Beautiful place - not in town, but free shuttle to beach and town gives you access. Not too expensive by taxi if you don't use the shuttle. Good seafood near the beach, not expensive, but fresh. Nice little eating places along the river on the other side of the street. In town - try Mermaid restaurant. Great food, recommended in a number of guide books. Pool was nice, but a bit too warm for refreshment. Massage was not as good as expected. The staff did not seem very experienced. Other hotel staff were helpful and polite. Cooking school at the hotel was excellent, gave us a good idea of flavour combinations, but be ready to scribble as he shows you the dishes as there are no written notes! Don't have a big breakfast either - you start eating at about 11.00am! Overall, had an awesome time with husband, mother in law (adventurous 82 year old) and sister in law. Mum LOVED it!
“Stay at The Hioi An Trails Resort”
Hotel was fantastic. A real find. We only stayed for one night but wished we had stayed longer. Overall a fantastic hotel with even better staff.
“Hoi an relaxation”
REally great hotel - food, drinks, services on offer. Only criticism is level of English amongst majority of staff which is pretty awful. obviously much better than my Vietnamese but for a hotel of this size, I would expect rather better communication. other than that, staff v friendly and over all v. good.
“nice hotel, good service, nice pool”
We had a nice 2 night stay at this resort in early October. Our deluxe room was nice--quite large, but the sitting room had minimal furniture, so we had to rent an additional bed. A couch would have been nice. 2 bathrooms was great and the room was clean and comfortable. We enjoyed the pool and took advantage of the spa (there was a sale!).
“Nice place to stay once”
To far from the town centre.The hotel felt to big.Staff were always trying to take breakfast plates away before you had finished.Staff at the counter were not very friendly. Pool was very clean and nice.Breakfasts were beautifull.
“They try”
It's a bit tired, and a bit far out of town/from the beach. The shuttle bus service was erratic - didn't turn up and 7 people were stranded in town in a storm at night. No explanation. No apology. Building work next door was very noisy, but that's not their fault. Next time I'll stay in town and enjoy the night life.
“Customer Service is awful”
The customer service was the worst I have ever had. They outright lie to you. I would never recommend this hotel to anyone. Stay somewhere else.
TripAdvisor Traveller Rating:
(based on #### traveller reviews)
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Showing 1 - 10 results (of 10)
The preferred airport for Hoi An Trails Resort is Da Nang (DAD-Da Nang Intl.) - 24.3 km / 15.1 mi.
Distances are calculated in a straight line from the property's location to the point of interest or airport and may not reflect actual travel distance.
Distances are displayed to the nearest 0.1 mile and kilometre.
