All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Response from Sergej Rosenberg - Online Reputation Manager on Apr 16, 2024
Dear Juliet, Thank you for sharing your great experience at our property. We are happy to read that you were absolutely satisfied with our services from our professional friendly staff members. We have forwarded your comment to them and hope to welcome you back soon. Kind Regards, Your H-Hotels Team, Sergej Rosenberg - Online Reputation Manager
6/10 Okay
Kadir, Nackenheim
Dec 19, 2023
Liked: Cleanliness, staff & service
Liked: Easy free parking
Didn’t like: facility feeling -> it is old
Kadir
Stayed 1 night in Dec 2023
Response from Sergej Rosenberg - Online Reputation Manager on Dec 20, 2023
Dear Kadir, Thank you for rating us. We are very sorry that we could not fulfill your expectations. We still hope you enjoyed your stay in overall. We look forward to welcoming you again.Best regards, Your H-Hotels Team, Sergej Rosenberg - Online Reputation Manager
This hotel is one of my favorite places to stay in Frankfurt. It’s very convenient and close to the airport and city and other places of interest. The staff is exceptional and friendly and they offer a great breakfast every morning. The parking is free which is another great reason to stay.
FARIBORZ
Stayed 1 night in Dec 2023
Response from Sergej Rosenberg - Online Reputation Manager on Dec 16, 2023
Dear Fariborz, Thank you for taking the time to share your great review with us and other guests. We are very happy to read that you had a good experience at the Hotel. Your positive feedback is a great motivation for the entire team. Thank you very much! We are looking forward to welcoming you again in the H+ Hotel Frankfurt Airport West. King regards, Your H-Hotels Team, Sergej Rosenberg - Online Reputation Manager
Response from Sergej Rosenberg - Online Reputation Manager on Sep 4, 2023
Dear Susan, Many thanks for your fantastic rating. We already look forward to your next stay. Greetings from the H+ Hotel Frankfurt Airport West!Best regards, Your H-Hotels Team, Sergej Rosenberg - Online Reputation Manager
10/10 Excellent
FARIBORZ
Travelled with group
Jul 27, 2023
Liked: Amenities
Great service and location
Close to everything
Wonderful breakfast
FARIBORZ
Stayed 1 night in Jul 2023
Response from Anika Müller - Online Reputation Manager on Jul 31, 2023
Dear Fariborz, Thanks a million for having stayed at our hotel and for giving us such an awesome rating. How lovely to know that with our guest oriented service we have managed to fully satisfy your expectations of a delightful abidance. Please come back soon for another wonderful time in nice atmosphere. Best regards, Your H-Hotels Team,
Response from Anika Müller - Online Reputation Manager on Jul 27, 2023
Dear Fariborz, Thank you so much for your lovely word about your stay in our hotel. We are more than happy to read that our team could offer you a wonderful time. Hopefully we can welcome you soon again and until then we wish you only the best! Best regards, Your H-Hotels Team,
Response from Anika Müller - Online Reputation Manager on Jul 27, 2023
Dear Nat, Thanks a million for the amazing rating on your stay at our hotel. We are delighted that you enjoyed your time with us so much and we hope to welcome you back again very soon for another fantastic abidance in Frankfurt. Sincerely, Your H-Hotels Team,
Excellent staff and location
Great breakfast and easy access to everywhere
FARIBORZ
Stayed 3 nights in Jun 2023
Response from Sergej Rosenberg - Online Reputation Manager on Jun 28, 2023
Dear Fariborz, Thank you for your kind words and the time you have taken to give us your impressions. We are very pleased that we were able to meet your fully requirements. We look forward to welcome you soon again in the H+ Hotel Frankfurt Airport West!King regards, Your H-Hotels Team, Sergej Rosenberg - Online Reputation Manager
Response from Sergej Rosenberg - Online Reputation Manager on Jun 27, 2023
Dear Song Yee, Thank you very much for taking the time to review your stay. We are so happy that you enjoyed your time with us and that our service and amenities met your expectations. We are looking forward to welcome you soon again! Greetings from the H+ Hotel Frankfurt Airport West!King regards, Your H-Hotels Team, Sergej Rosenberg - Online Reputation Manager
I like the location and great service and breakfast.
I am not happy with the internet connection because it’s very poor and slow
FARIBORZ
Stayed 1 night in Jun 2023
Response from Sergej Rosenberg - Online Reputation Manager on Jun 17, 2023
Dear Fariborz, Thank you for your detailed review. The expectations and needs of our guests are our top priority and we will try to improve our performance through your constructive criticism. We would be happy if you visit us again in the future and wish you a good time until then!King regards, Your H-Hotels team, Sergei Rosenberg - Online Reputation Manager
The only thing I did not care for was that the bus didnt go to the hotel. It dropped us at the last bus stop and we had to walk 1 mile, with luggage.
NIKKI
Stayed 1 night in May 2023
Response from Sergej Rosenberg - Online Reputation Manager on May 29, 2023
Dear Nikki, Thank you for your kind review. Good to see that you had a pleasant stay at our hotel. We would be pleased to welcome you again soon. Best regards, Your H-Hotels Team, Sergej Rosenberg - Online Reputation Manager
Response from Sergej Rosenberg - Online Reputation Manager on May 29, 2023
Dear Kristaq, Many thanks for your fantastic rating. We already look forward to your next stay. Greetings from Frankfurt Airport West!Best regards, Your H-Hotels Team, Sergej Rosenberg - Online Reputation Manager
I have been coming to the same property for over 20 years and they are always excellent in service and accommodations. They are close to everything you need and close to airport. Excellent staff and breakfast
FARIBORZ
Stayed 3 nights in May 2023
Response from Sergej Rosenberg - Online Reputation Manager on May 16, 2023
Dear Fariborz, Thank you for taking the time to share your great review with us and other guests. We are very happy to read that you had a good experience at the Hotel. Your positive feedback is a great motivation for the entire team. Thank you very much! We are looking forward to welcoming you again in the H+ Hotel Frankfurt Airport West!King regards, Your H-Hotels Team, Sergej Rosenberg - Online Reputation Manager
Response from Sergej Rosenberg - Online Reputation Manager on May 12, 2023
Dear guest, Thank you very much for taking the time to review your stay. We are so happy that you enjoyed your time with us and that our great breakfast met your expectations. We are looking forward to welcome you soon again! Greetings from the H+ Hotel Frankfurt Airport West!King regards, Your H-Hotels TeamSergej Rosenberg - Online Reputation Manager
Response from Sergej Rosenberg - Online Reputation Manager on Jan 23, 2023
Dear guest,Many thanks for your fantastic rating. We already look forward to your next stay. Greetings from the H Hotel Frankfurt Airport West!Best regards,Your H-Hotels Team
its my 4th time i do stay there
very clean hotel and in good location
Harun
Stayed 1 night in Jan 2023
Response from Sergej Rosenberg - Online Reputation Manager on Jan 10, 2023
Dear Harun,thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Greetings from Frankfurt Airport West!King regards,Your H-Hotels Team
Free parking, large sauna, good breakfast selection, nice bar, friendly multilingual staff.
s
Stayed 1 night in Jan 2023
Response from Sergej Rosenberg - Online Reputation Manager on Jan 6, 2023
Dear guest,Thank you for taking the time to share your great review with us and other guests. We are very happy to read that you had a good experience at the Hotel. Your positive feedback is a great motivation for the entire team. Thank you very much! We are looking forward to welcoming you again in the H Hotel Frankfurt Airport West!King regards, Your H-Hotels Team
10/10 Excellent
Jacqueline
Dec 16, 2022
Jacqueline
Stayed 1 night in Dec 2022
Response from Sergej Rosenberg - Online Reputation Manager on Jan 4, 2023
Dear Jacqueline,Many thanks for your fantastic rating. We already look forward to your next stay. Greetings from Frankfurt Airport West!Best regards,Your H-Hotels Team
Have stayed here many times before and I always enjoy it
FARIBORZ
Stayed 1 night in Nov 2022
Response from Sergej Rosenberg - Online Reputation Manager on Nov 21, 2022
Dear Fari Borz,Thank you for taking the time to share your feedback about your recent stay with us. We are happy that our facilities met your expectations, and you enjoyed the stay in our hotel. We hope you will visit us soon again.Best regards, Your H-Hotels Team
Response from Sergej Rosenberg - Online Reputation Manager on Nov 7, 2022
Dear Attila,thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Greetings from Frankfurt Airport West!King regards,Your H-Hotels Team
It’s one of my favorite places to stay near Frankfurt. Very clean and quiet with excellent service and wonderful breakfast to start the day
FARIBORZ
Stayed 2 nights in Oct 2022
Response from Sergej Rosenberg - Online Reputation Manager on Oct 19, 2022
Dear Fariborz,thanks a million for your fantastic review. We are happy to read, that you enjoyed the excellent breakfast and the excellent service. We are more than happy about your 5-star rating. Please come back soon for another brilliant stay. Greetings from Frankfurt Airport West.Kind regards, Your H-Hotels Team
10/10 Excellent
Anneliese
Oct 2, 2022
Anneliese
Stayed 4 nights in Sep 2022
Response from Sergej Rosenberg - Online Reputation Manager on Oct 4, 2022
Liebe Anneliese,das gesamte Team sagt „herzlichen Dank“, dass Sie nach Ihrer Rückkehr an uns gedacht und unser Hotel so positiv bewertet haben. Wir freuen uns über Ihren gelungenen Aufenthalt und würden Sie gerne ein weiteres Mal herzlich willkommen heißen.Ihr Team von den H-Hotels
2/10 Terrible
Aaron
Aug 29, 2022
Aaron
Stayed 1 night in Aug 2022
10/10 Excellent
Richard J
Aug 2, 2022
Richard J
Stayed 1 night in Jul 2022
Response from H+ Hotel Team on Aug 3, 2022
Vielen Dank für Ihr Feedback, wir freuen uns, wenn es Ihnen bei uns gefallen hat.
Response from Sergej Rosenberg - Online Reputation Manager on Jul 19, 2022
Dear Cezanne,
Thank you very much for taking the time to review your stay. We are so happy that you enjoyed your time with us and that our breakfast buffet met your expectations. We are looking forward to welcome you soon again! Greetings from the H+ Hotel Frankfurt Airport West!
King regards,
Your H-Hotels Team
I have always enjoyed staying at this hotel. It’s convenient, very convenient and practical. Free parking and excellent breakfast
FARIBORZ
Stayed 1 night in Jun 2022
Response from Sergej Rosenberg - Online Reputation Manager on Jun 30, 2022
Dear Fariborz,
Thank you for your kind words and the time you have taken to give us your impressions.
We are very pleased that we were able to meet your fully requirements. We look forward to welcome you soon again in Frankfurt Airport West!
King regards
Your H-Hotels Team
Terrible location! They advertise this hotel as near to the airport! However its almost 20 km away in the middle of nowhere! Sadly, just transit from the airport to the hotel cost more than the hotel's one-night tarif! What a scam!
Rajat
Stayed 1 night in Jun 2022
Response from Sergej Rosenberg - Online Reputation Manager on Jun 30, 2022
Dear Rajat,
Thank you for rating us. We are very sorry that we could not fulfill your expectations. You can see the distance to the airport at any time when booking and decide for yourself. Our prices and hotel information can be viewed at any time on our homepage. We are very sorry that this information did not reach you. We still hope you enjoyed your stay in overall. We look forward to welcoming you again.
Best regards,
Your H-Hotels Team
Very nice staff. Great breakfast buffet. Comfortable accommodations. Most importantly, cold a/c!
Andreina
Stayed 3 nights in Jun 2022
Response from Sergej Rosenberg - Online Reputation Manager on Jun 27, 2022
Dear Andreina,
Thank you for taking the time to share your feedback about your recent stay with us. We are happy that our facilities met your expectations, and you enjoyed the stay in our hotel. We hope you will visit us soon again.
Best regards,
Your H-Hotels Team
Response from Sergej Rosenberg - Online Reputation Manager on Jun 2, 2022
Dear Jinkwan,
Thank you for your kind review. Good to see that you had a pleasant stay at our hotel. We would be pleased to welcome you again soon.
Best regards,
Your H-Hotels Team
Every aspect of this hotel was impressive. The facilities, service, food, etc. Will definitely stay here again.
Verified traveller
Stayed 1 night in Feb 2022
Response from Sergej Rosenberg - Online Reputation Manager on Feb 21, 2022
Dear guest,
Thank you for taking the time to share your feedback about your recent stay with us. We are happy that our facilities met your expectations, and you enjoyed the stay in our hotel. We hope you will visit us soon again.
Best regards,
Your H-Hotels Team
Nice hotel, clean and friendly. Breakfast is awesome.
Leon
Stayed 4 nights in Oct 2021
Response from Sergej Rosenberg - Online Reputation Manager on Oct 29, 2021
Dear Leon,
Thank you for your kind words and the time you have taken to give us your impressions.
We are very pleased that we were able to meet your fully requirements. We look forward to welcome you soon again in Frankfurt Airport West!
King regards
Your H-Hotels Team
Vielen Dank, dass wir Sie in unserem Haus begrüßen durften. Ihr Feedback ist uns sehr wichtig.
4/10 Poor
Verified traveller
Aug 4, 2020
Verified traveller
Stayed 1 night in Aug 2020
Response from Kapoor on Aug 8, 2020
Vielen Dank für Ihre Bewertung.
Ihr H+Hotel Team
6/10 Okay
James, New Jersey
Business traveller
Feb 29, 2020
Liked: Cleanliness
Disliked: Amenities
Nothing unique about the place. Was under construction when I was there. Breakfast was an absolute waste of money. Coffee was excellent though. Service needs work
James
Stayed 7 nights in Feb 2020
Response from Sergej Rosenberg - Online Reputation Manager Rhein on Mar 2, 2020
Dear James,
Thanks a lot for being our guest and for sharing your impressions with us and our future guests. Your feedback is very helpful for us to improve our service constantly. We hope to welcome you very soon in our hotel.
Kind regards,
Your H-Hotels Team
Response from Sergej Rosenberg - Online Reputation Manager Rhein on Feb 28, 2020
Dear Eran,
thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Greetings from H+ Hotel!
Your H-Hotels Team
The rooms are small, but comfortable. The restaurant/bar is large and well-lit. Breakfast is European-style and fairly well stocked, though it is repetitive with no variation on the meats, eggs, breads, etc.
Verified traveller
Stayed 4 nights in Feb 2020
Response from Sergej Rosenberg - Online Reputation Manager Rhein on Feb 24, 2020
Dear guest,
thanks a million for your fantastic review. We are happy to read, that you enjoyed the excellent breakfast and the comfortable rooms. We are more than happy about your 5 star rating. Please come back soon for another brilliant stay. Greetings from H+ Hotel,
Kind regards,
Your H-Hotels Team
Quiet relaxing surroundings, efficient helpful staff, good varied menu for evening meal and breakfast. Safe parking.
Susan
Stayed 1 night in Feb 2020
Response from Sergej Rosenberg - Online Reputation Manager Rhein on Feb 24, 2020
Dear Susan,
Thank you for your kind words and the time you have taken to give us your impressions.
We are very pleased that we were able to meet your fully requirements. We look forward to welcome you soon again in H+ Hotel!
Your H-Hotels Team
8/10 Good
S.K., Frankfurt , Germany
Jan 26, 2020
Liked: Cleanliness, staff & service
They renovate right now. Other than that it's ok. I didn't like the driver who picket me up with a little bus. He had his 3 children with him. One was a baby . He was fixing the baby bottle while driving !!!???? Talking to his daughter who was standing in the front,
S.K.
Stayed 1 night in Jan 2020
Response from Sergej Rosenberg - Online Reputation Manager Rhein on Jan 27, 2020
Dear guest,
Thanks a lot for being our guest and for sharing your impressions with us and our future guests. Your feedback is very helpful for us to improve our service constantly. We hope to welcome you very soon in our hotel.
Kind regards,
Your H-Hotels Team
Response from Sergej Rosenberg - Online Reputation Manager Rhein on Jan 23, 2020
Lieber Gast,
wir danken Ihnen, dass Sie Gast in unserem Hotel waren und dieses positiv bewertet haben. Wir würden uns freuen, Sie bald wieder in unserem Hause begrüßen zu dürfen.
Ihr Team von den H-Hotels
Only complaint was that there is no plug ins in the bathroom for hair products or chargable razors, and only one easily accessible in the room.
JMo27
Stayed 1 night in Dec 2019
Response from Sergej Rosenberg - Online Reputation Manager Rhein on Dec 12, 2019
Dear guest,
Thanks a lot for being our guest and for sharing your impressions with us and our future guests. Your feedback is very helpful for us to improve our service constantly. We hope to welcome you very soon in our hotel.
Kind regards,
Your H-Hotels Team
Nice property, clean, friendly staff. Only draw back is the location- difficult to reach without a taxi or a shuttle
Karlygash
Stayed 1 night in Nov 2019
Response from Sergej Rosenberg - Online Reputation Manager Rhein on Nov 8, 2019
Dear Karlygash,
Thanks a lot for being our guest and for sharing your impressions with us and our future guests. Your feedback is very helpful for us to improve our service constantly. We hope to welcome you very soon in our hotel.
Kind regards,
Your H-Hotels Team
Just there one night on a long layover. Cleanest hotel I’ve ever seen. Obvious effort on going green ( I appreciate) no perfume smells in hallway, fantastic breakfast, speedy check in and out, airport shuttle service. Rooms a bit small but of no consequence, high quality bedding.
Verified traveller
Stayed 1 night in Nov 2019
Response from Sergej Rosenberg - Online Reputation Manager Rhein on Nov 8, 2019
Dear guest,
Thank you for taking the time to share your great review with us and other guests. We are very happy to read that you had a good experience at the Hotel. Your positive feedback is a great motivation for the entire team. Thank you very much! We are looking forward to welcoming you again in Frankfurt Airport West!
Your H-Hotels Team
6/10 Okay
L.S, Michigan
Travelled with group
Nov 3, 2019
Liked: Cleanliness
Stayed in this hotel during a layover in Frankfurt. It is in a desolate area, don’t come hungry! The only option was the restaurant downstairs which was pricey but we were desperate for food. The room was extremely hot and we had to open the window and we were on the first floor so this made a safety concern. Check in/out was a breeze and transportation to the airport was fine.
L.S
Stayed 1 night in Oct 2019
Response from H+ Hotel Frankfurt Airport West on Nov 3, 2019
Hello good day, we are sorry that your stay was not perfect, we are workink on the new air conditioning at all rooms, we hope that you can visit us on the future or some of our other Hotels.