We arrived in Hanoi after a flight from Hong Kong and were greeted by friendly staff at The Golden Silk with a welcoming drink. The room we had was adequate in size with a huge comfortable bed which gave us wonderful sleep at night. The bathroom was well equipped. We had a couple of meals in the hotel which were first class and served by the most helpful and courteous staff. The hotel were happy to look after our suit cases for 36 hours while we went off to Halong Bay. Apart from the fact that the curtains in the room were a little frayed we have nothing but praise for this gem of a hotel.
We stayed here three nights and had an enjoyable experience. We were upgraded to a large suite the first night which was very nice. The rooms are carpeted and it doesn't appear to be very clean, but there are slippers to wear and the bed was comfortable. Second night the king bed was just two twin beds pushed together and the middle was very uncomfortable. Other than that the room was satisfactory.
Breakfast was quite good and the hot is located in a very walkable area. There is a tour office there but I would not recommend buying train tickets from them as they charged us over double the price that the train station offers.
The staff in this hotel are really nice, so helpful and friendly. They helped call the airline for us to recover missing luggage, advised on places to go and would help organise whatever we needed. The service on the main desk and at breakfast was simply first class!
The Hotel is in a good location and the Staff make you feel so welcome during your stay. The Hotels facilities and rooms are excellent. The gym is quite small but ok for a good work out. The breakfast was excellent and upgrade the room with window set you up for a good day sight seeing
We spent 3 nights here as we explored Hanoi and the Ha Long bay area. The staff, especially Jin and Lisa, helped us immensely by giving us a few local places to check out, and also suggested a tour of the Ha Long Bay which had a comfy bus and a great lunch. The hotel helped us arrange a taxi to/from the airport, which was great and saved a lot of stress. The breakfast, while not huge on variety, was very tasty. The location is quite good as well- we walked all over the place. It's about ten minutes from the Hanoi Cathedral, five minutes to Turtle Tower, ten minutes to the Opera, ten minutes to the War Museum and thirty minutes to Ho Chi Minh Mausoleum. They also have a map with a proposed walking tour, which was great.
"Old-world charm and luxurious, modern amenities..."
The Metropole Hotel is located in the "Old City" just a block away from the lovely Ho Kiem Lake.
There are two "wings" of the hotel, but the accommodations are luxurious in both.
The gym, equipped even with an "erg", and spa seem new, and are very clean.
The pool is located in the central courtyard amidst lovely landscaping and several classic dining options.
All staff were attentive, courteous, knowledgeable ..... well trained.
You cannot go wrong.
The atmospheric, narrow streets of Hanoi's Hoan Kiem have much to offer travelers, including history museums, temples, and water puppet theatre. Hoan Kiem Lake features its own temple, 8th century Jade Mountain Temple, as well as a small tower, built on an islet to honor the lake's legendary giant tortoise. The lake is also a great spot for people watching or relaxing with a book.