We arrived in Hanoi after a flight from Hong Kong and were greeted by friendly staff at The Golden Silk with a welcoming drink. The room we had was adequate in size with a huge comfortable bed which gave us wonderful sleep at night. The bathroom was well equipped. We had a couple of meals in the hotel which were first class and served by the most helpful and courteous staff. The hotel were happy to look after our suit cases for 36 hours while we went off to Halong Bay. Apart from the fact that the curtains in the room were a little frayed we have nothing but praise for this gem of a hotel.
We spent 3 nights here as we explored Hanoi and the Ha Long bay area. The staff, especially Jin and Lisa, helped us immensely by giving us a few local places to check out, and also suggested a tour of the Ha Long Bay which had a comfy bus and a great lunch. The hotel helped us arrange a taxi to/from the airport, which was great and saved a lot of stress. The breakfast, while not huge on variety, was very tasty. The location is quite good as well- we walked all over the place. It's about ten minutes from the Hanoi Cathedral, five minutes to Turtle Tower, ten minutes to the Opera, ten minutes to the War Museum and thirty minutes to Ho Chi Minh Mausoleum. They also have a map with a proposed walking tour, which was great.
The staff in this hotel are really nice, so helpful and friendly. They helped call the airline for us to recover missing luggage, advised on places to go and would help organise whatever we needed. The service on the main desk and at breakfast was simply first class!
Off the beaten track but conveniently located within the old quarters. We used calypso grand as the rendezvous point for our excursions to tam coc, Sapa and ha long bay. The staff were extremely courteous and tries very hard to please guests. I would say 5star service in a 3 star hotel. Room was relatively new and well maintained. Breakfast was plentiful with plenty of choices. I would stay again if I return to Hanoi.
"good but the elevator did not work during our stay"
The staff very friendly the breakfast very good, perfect location close to all attractions BUT the elevator did not work during our stay and we have to walk up 140 stairs every time we needed to go to the room.
The atmospheric, narrow streets of Hanoi's Hoan Kiem have much to offer travelers, including history museums, temples, and water puppet theatre. Hoan Kiem Lake features its own temple, 8th century Jade Mountain Temple, as well as a small tower, built on an islet to honor the lake's legendary giant tortoise. The lake is also a great spot for people watching or relaxing with a book.