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Reviews of Lucasta Hotel

3 out of 5
Lucasta Hotel
89 Cao Thang street, 3 Ward, 3 District, Ho Chi Minh City

Reviews

8.0

Very good

Rating 10 - Excellent. 67 out of 218 reviews" "
Rating 8 - Good. 106 out of 218 reviews" "
Rating 6 - Okay. 34 out of 218 reviews" "
Rating 4 - Poor. 10 out of 218 reviews" "
Rating 2 - Terrible. 1 out of 218 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities
Booked this property well in advance, 3 months and booked a smoking room, emailed the property to confirm and never got a response. When I arrived at property was told it was non smoking but could smoke in the stairwell.... Breakfast was good. Some communication and language issues.
Stayed 7 nights in Mar 2020

8/10 Good

trung

Liked: Cleanliness, property conditions & facilities, room comfort
Great location. Receptionist not very friendly.
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very happy with services . Hotel is very clean and comfortable!
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Travelled with family, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
I don’t smoking allowed in the halls or in front on entrance of the hotel. Smoking smells badly
Stayed 1 night in Jun 2019

4/10 Poor

Verified traveller

Travelled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Bad bed, I couldn't sleep. Mattress was damaged, all covers were dirty, some left over but they didn't change until I called for service.
Stayed 3 nights in Mar 2019
Response from Nathan Chau on Apr 17, 2019
Dear Mr./ Ms., We do apologize cause your stay didn't meet your expectation. In our hotel, we always trying to improve our facilities and services to serve you well. I will work with Housekeeping and work this out. We hope that we have a chance to welcome you back and show you the real Thien Thao Hotel. Thank you,

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

4/10 Poor

Verified traveller

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Didn't clean before arriving, bed clothes had some spots leftovers
Stayed 3 nights in Feb 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Jul 2018
Response from Kevin Nguyen on Aug 28, 2018
Dear guest, We thank you for your comment and hopefully we have one more chance to see you again in our hotel. Best wishes for you. Kevin Nguyen Sales and Marketing Director

6/10 Okay

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Kevin Nguyen on Jun 28, 2018
Thank you so much for your reviews and hopefully we have one more chance to welcome you again.

10/10 Excellent

guido

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Wasn't the worst place. But had alot of mold in the shower and on the bedroom wall. Staff were very nice and helpful. Only stayed a few nights not bothering to complain because of the cheap price.
Stayed 3 nights in Dec 2017

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Confusion on stars, noise, damp
Expedia listed as 3 stars, but hotel indicated 2 stars. Damp room due to no adequate window and ventilation. Noise whenever elevator move and other people talk outside. Smoking smell from previous stayer (mostly local)

8/10 Good

Tuan, Edmonton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good stay
helpful staff and comfort room

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and friendly staff!
Friendly staff speak decent English and are always trying to help their guests as best as possible. Very good experience!

8/10 Good

Tuan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good location for ease of access to many places iH
Staff was quite helpful. All requests were responded promptly.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Thien Thao Hotel
Overall pretty good for the price value. Hotel staff speaks some English. We arrived close to 2am and they were still there waiting for us for late check in.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
great location but poor soundproofing
Hotel in great location with everything in walking distance, staff are friendly and helpful. Breakfast was average recommend going early before cold. Walls are not soundproof and we had a group staying in the next room who were very loud and hard to sleep with.

6/10 Okay

Wayland, New York

Liked: Property conditions & facilities
Disliked: Cleanliness, room comfort
Gave me wrong room, then upgraded me, wifi no good
I booked the Deluxe Double Room on Hotels.com that was advertised as being 28 m² with city views and 1 King Bed. Upon checking in they tried to give me a room that was 20 m² with 2 single beds. I pointed out that was not the room I booked so they upgraded me to the "Suite" room which was 37 m² - big enough for me. The room smelled like cigarettes though but I was tired already and didn't want to push the issue further. At night, I had to get some work done, but the wifi speeds were less than 0.50 up and down. There's an ethernet port on the desk in the room, but it did not work. I was on the 7th floor which did not have a wifi router. I ran a cable down to the 6th floor's wifi router so I could get some work done. I had to change the DNS settings to use Google's in order to get internet access(8.8.8.8, 8.8.4.4). There's free tea in the room. I have not checked out the neighborhood yet, according to the other reviews it should be decent. Room Tip: If you can afford it, get the "Suite" room. Very spacious.

6/10 Okay

Bas, Dong Hoi

Average but adequate, no bad surprises
Was there 2 nights on a business trip in September 2015. Efficient booking through Hotels.com a few days before. The late check-in (announced before) went smooth; I even got an upgrade from a ‘Suite’ to the ‘Studio’. The living room/kitchen was spacious, but the kitchen had hardly any equipment, just a micro-wave, but no cooker, no utensils – which didn’t bother me as I didn’t need a kitchen. Large fridge with freezer section. Small windows without much of view. Bedroom was fairly small, bathroom really small, but both were adequate. The first night the sheets showed stains, but no hairs or bugs. The second night the new sheets were OK. Bathroom and bathroom linen clean, no hairs, just plain average. Complete set of amenities. Two air-conditioners kept the rooms really cool (down to 21 degrees Celsius), and were not too noisy. Networked desktop computer in the living room, huge flat screen HD TV in the bedroom, WiFi everywhere, but weak and interrupted. The ‘Studio’ was on the top-floor (8th floor I believe), but the lift only goes to the floor below. Staff friendly and helpful (dragged my bags up and down the last floor), and fairly proficient in English. Breakfast good, mostly Asian fair, but excellent baguettes and fair coffee (for Vietnam). The location is OK, a bit far from the popular hang-outs in District 1, but still with plenty of restaurants, cafes, etc., around it, including several small grocery shops, some 24/7. Easy to get a taxi (and staff will help).

10/10 Excellent

Nguyen, Houston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff are awesome!!
Love the place... the bed is very comfort.. The staff is extremely kind and helpful.. A++

10/10 Excellent

Nguyen Pham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best in district 3 !!
I love the staff here... very friendly and helpful.

10/10 Excellent

Bogdan V.

Liked: Cleanliness, staff & service, room comfort
Very good hotel
I stay hotel 4 days is be so nice all staff and room so comfortable becouse outside so hot and air conditioner work very well.is very good have where to go to eat close hotel have Burger King and a lot shops and have bank close and really so close to airport.so happy with my stay in him

8/10 Good

Henry, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Good price and good location.

10/10 Excellent

Linda, New Hampshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, convenient place to stay.
Generally this was all positive. Nice little hotel trying to be 4 star. Felt very safe - porter and security guard at all times. Extremely helpful desk staff who speak English fluently. Room was basic, clean, comfortable.Lobby felt updated and fresh. Like most smaller hotels, plan to live out of your suitcases, though there was a closet. All basic conveniences such as fridge, in room safe, clock provided. Nice 7th floor - quiet room and great city view. Breakfast was fairly good - soup, eggs, bread,rice mix, a few meats and pineapple bread. Could use some variety from day to day. Nice area to eat in lobby in morning. A bit far to walk to town - plan to take a cab, but they are numerous and cheap ($2). Lots of places nearby to eat good Vietnamese fare, as well as a Burger King for those who must.

8/10 Good

hock, australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good breakfast
Location- far from Cbd. If hotel can give instructions in Vietnamese will be helpful for people who wants to go on their own. Difficulty in communications. Reasonable in airport transfers- compare to Ruby Hotel. Ruby charges twice the amount.

6/10 Okay

Travis, USA

Liked: Staff & service, room comfort
Needs An Update
This hotel was a decent place to stay, the front desk was helpful and had no problems calling me a taxi whenever I needed one. The location was great; very close to all the major attractions. They were able to arrange a tour for me to go to on. Unfortunately, the hotel itself was a bit of a let down. The king sized bed was actually two mattresses together, which made for an uncomfortable gap in the middle. The bathroom was incredibly small. I had to open the door, walk in, and then close the door to use the toilet. My room was on the 8th floor, which isn't bad except the elevator only goes to the 7th floor. This hotel also needs to upgrade to a keycard - using a physical key and having to turn it multiple times to lock and unlock my door was annoying. The housekeeping was also spotty. I would get new sheets and towels, but any empty containers I had that were not in the trash can were not taken out. The bathroom sink was also not cleaned as water stains from my toothbrush were evident. Not the best hotel I have ever stayed at, but not quite the worst.

6/10 Okay

Verified traveller

The neighborhood is very noisy and inconvenience.
The neighborhood is very noisy and inconvenience..and the WIFI is very slow and sometime even not working

6/10 Okay

Richard, Singapore

Liked: Staff & service, room comfort
I like the service of this hotel.
Is good for me to stay for a night as I have a early flight early morning. The staff are friendy. But room a bit small. Overall is good.

8/10 Good

Melissa, U.S.A.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Pleasant Stay
We had a pleasant stay at the Thien Thao hotel. The staff was friendly and helpful and the rooms met our expectations just fine.

6/10 Okay

Ken, New York

Liked: Staff & service
Average hotel under the price value
Most of the hotel staffs kind but the I found a few long hairs on the bed sheets and the bed was not comfortable

4/10 Poor

Michael, boulder. no

Disliked: Cleanliness, property conditions & facilities, room comfort
noisy bedsheets bad bad stinky
service okay. sheets terrible, thin old sheets. bed terrible,bed hard.very noisy room--window didn't fit well--noise from outside. moved me to a quieter room with old. carpet, room smelled.common areas ok. unless you get a very good price you could probably do better another hotel

8/10 Good

dean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Anthony, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent hotel!!
The staff were very friendly. The rooms were a bit small but nice and clean. Location is good. Overall I'd definitely stay here again!

8/10 Good

ATAN, Sydney, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely pleasant stay just beyond city centre
First, about the hotel itself. It was an extremely comfortable and pleasant stay. The hotel is a little tired and scruffy in slightly out of sight places (window frames, towel racks) but that didn't deter from the stay itself. It had all amenities and facilities, and I was happy to discover that there was a bathroom and change facilities with shower for guests who had already checked out. I really enjoyed the location as well. It was about a 3-4AUD max taxi trip from the middle of the city, in an area brimming with street food stalls, home cooking and even newer restaurants. There are at least several streets full of local shopping just off where the hotel is located. I think that the service was my favourite part. Everything was quickly followed up and investigated, from missing laundry to the best contact lens seller. I would definitely recommend and return on the next trip.

6/10 Okay

Verified traveller

Liked: Staff & service
it's ok
พนักงานที่ให้บริการเป็นกันเองดี คอยให้ความช่วยเหลือถือว่าโอเคครับ

10/10 Excellent

Alison, UAE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice small hotel
Very nice hotel - real family atmosphere. Staff are very good. They say that it's a 'home from home' and that's correct. Ideally located for seeing Saigon. Hotel offers tour information to guests also. TV could have more English language stations but that didn't create a problem because I was out sightseeing most of the time. Great restaurants across the road - just take care crossing due to all the mopeds.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel, great location
i was only there for a night, but the staff were incredibly friendly and helpful. the staff go out of their way to make you comfortable. room was very clean and well maintained. the neighborhood was great and very central. i would definitely recommend it. only downside is the bfast. if you're relying on it, don't :).
Response from Kevin Nguyen on Aug 9, 2014
Thank you so much for your review. We really apologize for the breakfast thing that make you disappointed. You was giving us a good advice to improve our variety of breakfast menu. We hope that when you visit us next time, you will see the change! Once again, thank you so much for your staying at Thien Thao Hotel.

8/10 Good

thegales, Britain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel, great service, didn't love the area
The room was really comfortable, the staff were really friendly and helpful - allowed us early check in and even hailed taxis for us. Only problem is that we didn't love the area but outside district 1 nothing is as nice but for the price this hotel is absolutely lovely. We referred to it as our "safehaven" from the madness that are the streets outside! If you're staying here I recommend it highly

10/10 Excellent

Bob H, Wisconsin, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome People Hotel is Nice
All the staff is incredible. They are extremely helpful and accommodating. We came in late, left early, changed our reservation - paid by credit card, dong and USD. They can do it all. A very nice breakfast as well. I would stay here again and recommend it to friends and family. It is in Zone 3 - 2 KM from the train station and near Zone 1.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Stephanie, Korea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay!
Our three days at the Thien Thao was wonderful. We are walkers and definitely need not mind attempting the sidewalks of Saigon, so the location was not really an issue for us. The service was fantastic and useful, someone was always at the desk to be sure we didn't need anything. If we return to Saigon, we will stay here again. Recommended!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Theresa, uk

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Noisy location but staff great
Thien Thao Hotel, Ho Chi Minh Overall: Small room and simple Location: On a busy road with a theatre opposite that played quite loud music. A supermarket  and cinema 15 min walk away. Transport: The most trusted taxi company is Mailinh group which only the locals use. From the airport, the Mailinh Group attendants will help you flag one down (they are in green uniform). Use smaller vehicles when possible as it would be cheaper than lager ones. Other taxi companies serve the airport and will charge alot more for smarter cars. Cost from airport cost us 130,000 dong. Staff: Very fluent english speaking receptionist.   Accessibility: Lifts to rooms Cleanliness: Wall in room needs a wallpaper change and the bathroom grout needs to be re-done. Bedsheets did not smell very nice and the room has a lingering smokers air. Bathroom has a bath tub and shower had good pressure.  Decor: Cream and brown theme and somewhat dated in its appeal but cosy enough in the small space. Wifi: On third floor, the signal was excellent. Freebies: bottled water. Breakfast: none requested Leisure facilities: none

8/10 Good

Sean, Manchester, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, little far out but great value for £.
Really enjoyed our stay here, the hotel staff were extremely helpful, not pushy in sales but make lots of helpful suggestions and know the area well. We found it preferable to walk when we could to the main sites in Saigon, and this hotel is a little far out, but it's the value for money that is more important here, the hotels (big names) are MUCH more expensive and we heard bad things about other similar price bracket hotels closer to the centre, e.g. The market, so we were happy with our choice. If you are asking for pick up, ask can they book a sky taxi for you $9, rather than the hotel car $20. The only thing, watch where you put your laundry bag, the maid mistakenly took my laundry bag; destined for home, and was about to send it to the off-site laundry, luckily I came back from a day out and intercepted beforehand. I'd left the bag, on the bed, so they did think they were being helpful. Other than that, great hotel.

10/10 Excellent

Gman, Ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent staff
The day before we left we asked the receptionist where could we book a bus or train to mui ne and she rang and found out the times, booked the time which we wanted and sent someone to collect the tickets for us. The security at the front of the hotel was very polite and helpful with directions and flagging down taxis if needed. The rooms were very clean and quite spacious. There is only 2 minor draw backs. First was our room faced onto the road which was noisy. The second is we booked a city tour through the hotel which wasn't the best. The guide didn't seem to know much about the places where we visited. So I'd recommend to organise your own tour and try to get a room away from the road

8/10 Good

Henry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Daryl, Canberra, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Hotel with Excellent Service
I stayed at this Hotel for 4 nights, and was delighted by the experience. The Hotel is surrounded by plenty of shopping and restaurant opportunities, and is an easy taxi ride to most of the tourist sites in HCMC. My stay included a good buffet breakfast each morning, with a lovely selection of both cooked and cold dishes, cereal, fruit, juices and tea/coffee. All the staff were so delightful, cheerful and helpful, right from the doorman to the receptionists to the restaurant staff and the room attendants. Nothing was too much trouble - they were so attentive with great attitudes towards the service they provide. The receptionists, Kelly and Michelle, were fluent in english (a great help for an Australian like me) and provided exceptional service in translating language for me, arranging sightseeing, and suggesting shopping, entertainment and dining experiences. I would most certainly recommend this Hotel as an essential component of a memorable HCMC holiday.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding!
I highly recommend this hotel. Excellent location, incredible service and reasonable rates. HCMC is a chaotic place and Thien Thau was an oasis of calm.

8/10 Good

Brandon, Singapore

Liked: Staff & service
great hotel for price
cheap hotel with good service. staff was really helpful in every way possible! you can approach them to get you a cab (the legit ones and not the ones that were scams since the city is full of them) , get tours and even recommend places of interests for us.

8/10 Good

vincenttb, The Netherlands

Liked: Cleanliness, staff & service, room comfort
Pleasant and reliable
Travelling the first time into Vietnam, and knowing that not the whole of Asia can't be as comforting like Thailand, I trusted the reviews recommending this hotel highly. I must admit that that was a wise choice. Hotel staff spoke English excellently, and was very helpful in assisting finding local good restaurants, explaining how to deal with Vietnamese taxi drivers etcetera. For everybody who is looking for basic comfort in combination with affordability (i.e. clean room, working bathroom, airconditioning, good quality breakfast), this is definitely a good choice. Walking distance towards the city centre in our experience was 40-45 minutes - no problem on holiday. One thing we only later found out is that prices for day trips in this hotel are threefold of what can be booked downtown. Still isn't a lot of money in comparison to western prices, but 150,000 dong sounds just less than 588,000 dong.