Premium bedding, free minibar items, desk, soundproofing
Check availability

Reviews of Nouveau Happy Inn

3.5 out of 5
Nouveau Happy Inn
39 Bui Thi Xuan, Pham Ngu Lao Ward, District 1, Ho Chi Minh City

Reviews

5.6
Rating 10 - Excellent. 1 out of 47 reviews" "
Rating 8 - Good. 9 out of 47 reviews" "
Rating 6 - Okay. 18 out of 47 reviews" "
Rating 4 - Poor. 13 out of 47 reviews" "
Rating 2 - Terrible. 6 out of 47 reviews" "

5.8/10

Cleanliness

6.0/10

Staff & service

5.2/10

Property conditions & facilities

Reviews

8/10 Good

Michael

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2018

4/10 Poor

JIMMY, BOSTON

Disliked: Staff & service, property conditions & facilities, room comfort
BREAKFAST INCLUDE BUT NOT AS SAID AND INDICATION.
FRONT DESK STAFF IS NOT NICE AND NO PROFESSIONAL EXPERIENCE. NEED MORE TRAINING, SHOULD HAVE MANAGER TO OVERCOME OR RESOLVE PROBLEMS WHEN GUESTS HAVE ISSUES THAT RECEPTIONIST HAS NO AUTHORITY TO OVERCOME
Stayed 1 night in Aug 2018

6/10 Okay

Brian

Disliked: Property conditions & facilities
This hotel need some TLC.
So I booked this hotel because I saw there was a big price drop. I think like 40% off. The hotel is rather old. It definitely needs some upgrading. Room was fine, nothing special. It definitely did not look like the pictures that were posted. Overall just a cheap place to stay with a very dated kind of run-down Hotel. If you plan on staying in Saigon and are looking for a cheap place to stay with nothing special, this hotel is fine. Another thing is if you have children you might not want to stay here, there is a big flashing neon sign offering massage. I did not get 1, but I assume it's not the typical spa massage.

4/10 Poor

J, San Pablo CA

Disliked: Cleanliness, property conditions & facilities, room comfort
NOTHING LIKE PICTURES
HOTEL WAS REALLY OLD, NOTHING COMPARED TO ANY OF THE PICTURES THAT THE HOTEL POSTED, MIGHT BE THEY USED REALLY OLD PICTURES BACK IN THE REALLY OLD DATES THAT THEY JUST GRAND OPENNING, STAFF WAS FRIENDLY, BUT HOTEL CONDITIONS WAS BAD AND SMELL
Stayed 2 nights in Mar 2018

6/10 Okay

Luis

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
room is unclean , bed is uncomfortable, price was included breakfast but it's no beakfast.

4/10 Poor

traveller , Seattle

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Pictures are deceiving, although; friendly staffs.
Pictures are not what is advertised (not even close you would be scared to see the differential between the picture and actual life). Wifi is terribly slow best time would be around 4-5am, if you plan on using the wifi. Other wise it's better to just walk out to a coffee shop to use their wifi. Rooms are leaky, unclean and has a weird odour aside from the smoke smell. The staff are friendly and helpful when needed. Price option I would rate this hotel is if you get it within 7-10$ u.s/ night other wise you could find way better elsewhere.

2/10 Terrible

NH, us

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad pick ,
Not same as AD on Experdia web, Experdia should verify the Hotel 's information. , before post. Most Hotel in viet nam are inflate room size , towels dirty and very bad tobacco smell

6/10 Okay

kheekong, K L

Comfortable sweet dream
room condition tip top except the bathroom door no lock. Sleep well and location very convenient to nearby food street , market and entertainment .

8/10 Good

moustafa, every where

Liked: Cleanliness, staff & service
mr osman
I had a nice stay the staff super handy hotel

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
Room size smaller than advertised.
Make sure they give you the correct room size. The room they gave me is smaller than what expedia says the size is. They don't have white sheets and blankets like most hotels do, so you don't know if it's clean or not. They have a shady massage place on the 9th floor. They charge 300,000 for a 2 hour massage, plus tip. I negotiated for 1 hour for 150,000, and 300,000 for the tip. For a total of 450,000. I gave them 500,000, and the attendant decided to keep 50,000 tip for himself, even though he didn't do anything for me. First of all, they had no hot water. I normally like to shower and bath before a massage. Second of all, the massage girl kept playing with her phone. I told her multiple times to stop using her phone, but she wouldn't stop. I raised my voice and then she finally got the message and changed massage therapists. This second one didn't play with her phone, but rushed the service. 30 minutes into it, she decided time was up. I had no recourse because I already paid the tip. Make sure you pay all tips afterwards, and don't let the attendant try to take your change as tip.

6/10 Okay

zachary, Vancouver B.C.

Disliked: Room comfort
Ok
Room didn't have a window but other than that it was ok.

4/10 Poor

ian, Dereham, Norfolk

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid it's nothing like the pics
Disgusting nothing like the pictures on the Web site and I have made an official complaint. Noisy room. Door didn't shut properly room was shocking

2/10 Terrible

Bobby, Singapore

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
bad experience
Picture of room provided was not according to what we saw. A little run down

4/10 Poor

Soe, California

Disliked: Staff & service, property conditions & facilities
In center of the city, close to market & others.
Happy, stayed in no window room. Friendly staffs,helpful. Short stayed. 3 nights.

8/10 Good

Stephan

Liked: Cleanliness, staff & service, room comfort

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Just OK
I stayed at this hotel for a weekend getaway. I live in Vietnam just outside HCMC so I often come in for the weekend. The hotel was OK, but for the price you can find better. There is nothing terribly wrong with the place, but my room did have peeling wallpaper, a hole in the wall, and some broken lights. Also when I checked in the maid and her daughter were watching t.v. in my bed. Having lived here for a while I don't really mind any of these things, but I am also aware you can get slightly better rooms for this price.

8/10 Good

Takao, Osaka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel
I stayed this hotel for 6 nights. It's very convenient to go somewhere else. Also, it's cheap. I recommend this hotel.

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
The hotel has a good location but lack of practice internet service - very slow can not rely even read your post.

10/10 Excellent

jaz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My 14 nights stay

6/10 Okay

Khoi, australia

Liked: Staff & service
Disliked: Room comfort
Short stay is ok
Room services and requests are always fulfilled quickly. Rooms are small. Deluxe twin room did not have a window. Can be noisy sometimes. It is ok but there are plenty of options on the same street.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good place to stay in Saigon
Super location. Hotel staff friendly & helpful. Room was clean & adequately furnished. Would recommend this hotel to other budget-conscious travelers.

4/10 Poor

Amadeo, Nottingham, UK

Disliked: Cleanliness, staff & service
Cheap but NOT recommended!
Summarising ‘Nouveau Happy Inn’, Saigon: Expedia or the Hotel made a mistake with our booking as we paid extra to have a window that we did not have. When we told the hotel they told us that it was our responsibility to sort it out with Expedia, nothing else was done by them. The first room we were offered in the 3rd floor you could hear very loud Karaoke going on until over 1:00 am which it did stop just when we complained. We were told the next day that in the second floor next door there is a club. Next day we were offered another room, but just with twin beds (we booked a double bedroom). For several days one of the beds kept missing one of the sheets that we had to keep asking for it and the other with cigarette burns. The third night one of the allegedly changed sheets had blood stains; we had to speak with the owner to have them properly changed given that just the owner and manager speak English and all the other members of the staff did not speak English at all or very, very little. Note that when they do not understand you they will still say 'yes'. The room did not seem to have been cleaned in all the 5 nights we stay in the hotel.

6/10 Okay

Couranjou

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Correcte
Stayed 1 night in Oct 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Arthur, Marl

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nie wieder dieses Hotel !!!
So ein dreckiges Hotel habe ich noch nie gesehen. Weiterhin habe ich ein großes (30 m²) Zimmer mit 2 Betten gebucht. Wollte eigentlich mit zweit Personen anreisen. Die zweite Person ist jedoch krank geworden. Nach zwei Nächten im großen Zimmer wurde ich einfach in ein Standard-Zimmer verfrachtet. Ich habe für ein großes Zimmer bezahlt. Das geht nicht. Wenn ich Business-Class buche und bezahle, dann kann man mich auch nicht in die Economy-Class stecken. Nachdem ich mich beschwert habe, dass ich mein gebuchtes Zimmer nicht wieder bekomme, hat man mich einfach aus dem Hotel geschmissen und in ein anderes Hotel (3 Kilometer entfernt) gefahren. Das andere Hotel war noch dreckiger. Das Personal war sehr unfreundlich und inkompetent. Dieses Hotel sollte Expedia aus dem Programm nehmen.
Stayed 5 nights in Mar 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for the price range
Big room, good for the price and close to the beach. Staff didn't speak english that well. Noisy because of the club right across the street.
Stayed 3 nights in Feb 2018

6/10 Okay

Lolo, 東京都

大通りから離れた場所にあり静かな環境。ファミリーマート、レストランも近くにあり何かと便利。
　ただし、セキュリティ等には大いに問題あり。 　客室清掃前には正常だったスーツケースの鍵とチャックを強引に開けようとした形跡ががあり、半分ほど壊されていた。 　ダイヤル式のロックだった為、開けられる事は無かったが。 　フロントに苦情を言っても、スタッフは現地語しか話せず埒が明かない儘 チェックアウトした。 　今後、このホテルには2度と宿泊する事は無い。 　
Stayed 2 nights in Feb 2018

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2018

6/10 Okay

Verified traveller

Stayed 1 night in Dec 2017

4/10 Poor

Steven Walter

Disliked: Property conditions & facilities
Stayed 3 nights in Jul 2017

2/10 Terrible

kim, san Fancisco, ca

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rất tệ, phòng rất cũ giá lại cao , cần tu bổ để khách hàng không bị nhầm khi đặt trên mạng
Stayed 1 night in Jun 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Skod hotel uden lige!
Vi var på 5 forskellige værelser i løbet af 2 dage, før vi endelig flyttede vidre til et andet hotel! Der var fyldt med mug på alle de værelser vi var på, samt utrolig faldefærdigt og ingen komfort.

8/10 Good

Clément, Paris

Liked: Staff & service, property conditions & facilities, room comfort
Chambres propres et service fait.
Chambre relativement propre, constate seulement poussière sous le lit, et cafard énorme à notre arrivée mais nous pouvons mettre ça sur le lieu propice à cela. Déception totale sur le petit déjeuner inclus : un menu de 5 choix avec souvent deux indisponible... le menu 2 pain de mie beurre confiture café, un peu léger... Réception convenable personnel disponible et souriant
accessoires
sale de bain
Thank you for staying with us. We always try to bring you the happy holidays. Please thank your feedback!

6/10 Okay

Verified traveller

Disliked: Staff & service
Good
Ok

6/10 Okay

Verified traveller

Tôi đặt phòng trước,nhưng đến nơi thì lại không có phòng,phải ngủ ở nơi khác do ks sắp xếp. Nơi đó máy lạnh không hề lạnh. Cảm giác rất ngộp. Sáng hôm sau tôi có việc đi sớm(4h sáng đã đi) hành lý nhờ nv ks chuyển về lại bên ks. Nv ks không để lại thức ăn vào tủ lạnh. Thế là hư cả bịch thức ăn. Tôi sẽ không đến khách sạn này lần nữa.
Response from General Manager on Aug 5, 2016
Write your comment.Thank you for staying with us. We always try to bring you the happy holidays. Please thank your feedback!

6/10 Okay

Sofia

Liked: Cleanliness

6/10 Okay

Christian, Basel ,Schweiz

Kleines Hotel in einer Zwischenstrasse nähe Markt
Das Hotel wahr dem Preis entsprechent nach Vietnamesischen Verhältnissen OK.Liegt zentral und in der nähe vom Markt

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
So bad
I made a reservation but they said they didn't prepare the room. They sent my family to hotel which takes 5~10 minutes. That hotel was close to Traveler's lane so it was too noisy to sleep in the late night. My mom can't take a rest so we have to move to other hotel. It wastes our money. Please go to other hotel instead of here. You won't regret it if you go other hotel.

8/10 Good

FREDERIC, domptin aisne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
bon hotel
La chambre pas disponible on a ete transfere sur un autre hotel renove. Chambre sans fenetre mais bien baignoire tout ete propre

6/10 Okay

HOANG VAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Disliked: Room comfort
Hotel convenable
Hotel convenable chambre avec simple lucarne.prevoir les boules quies pour ne pas entendre la circulation. Petit déjeuner vraiment pas terrible. Personnel sympa, taxi toujours dispo devant, près du marché de Ben Tranh.

4/10 Poor

Alexandra, Bordeaux

Disliked: Cleanliness, staff & service, property conditions & facilities
Décevant
A l'arrivée, on nous expliquequ'on nous a réservé une chambre pour la nuit dans un hôtel à côté (à 2 portes, certes...). L'explication est confuse, il y aurait quelque chose qui ne va pas dans notre chambre, il est nouveau ici, ça lui faisait peur de nous laisser dans cette chambre là, etc... Bref ça sens plutôt le surbooking. Il n'y aura pas de surcoût et on peut revenir dans l'hôtel dès le lendemain matin, le petit dèj nous sera offert (en même temps il est inclus dans la résa...). Le lendemain matin, nous tombons sur une nouvelle réceptionniste, gentille, mais c'est tout. Le petit dèj offert est simple (nouille instantannée et café) et le plateau a reposé toute la journée dans notre chambre (sympa l'odeur en rentrant le soir). La chambre pour les 2 nuits restantes est d'une propreté douteuse (énorme cafard qui sort de sous le lit, mouton de poussière sur le ventilo, bestioles dans la salle de bain également, évier bancal, etc...) il n'y pas de fenêtre d'ailleurs. mobilier correct, lit confortable, draps propres niveau service il n'y en a pas et nous avons abandonné l'idée des petits dèj, pas envie de se battre pour des nouilles instantanées et du café au lait en sachet. il nous restait une nuit à faire à HCMV nous n'avons pas renouvelé l'expérience ici. la localisation n'est cependant pas trop mal, quelques points intéressants dans un périmètre de 15-20 min de marche, très passant en taxi, des supérettes à proximité, et pas trop bruyant pour cette ville

8/10 Good

Daniel, México

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bueno
Todo estuvo bien en nuestra estadía, el desayuno es bueno, te hacen servicio al cuarto diario y el personal es cordial.

6/10 Okay

Alexey

Liked: Staff & service, property conditions & facilities
It is actually a 1 star hotel
A plate near the entrance says it is 1* hotel and it is really 1 star. Not 2 stars as it is reported by hotels.com

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Good place away from the backpacker area
Our stay was good. The hotel and the rooms are standard and I thought the breakfast was quite ok. We had booked a superior room (I think that's what it is called - not the cheapest category, but one above) though because it said that the cheapest room doesn't have windows. The room they showed us when we arrived was much to our dislike. If it even had a window that must have been in the bathroom. After I said that I didn't like it and that we had booked one with a window, they were not very eager to find other possibilities. They rather engaged in a discussion, wanted me to show them my reservation.... In the end we got a room with window and it didn't seem like they were fully booked, so that it wasn't possible for them to give us another room. Everywhere else in Vietnam the staff was very friendly and helpful. The staff here was not good. Also when they did clean our room they just forgot to put new towels there and left us without any.