Room, 1 King Bed, Accessible, Non Smoking (Tub with Grab Bars)

Reviews of Hotel Carolina, a Days Inn by Wyndham

2 out of 5
Hotel Carolina, a Days Inn by Wyndham
9 Marina Side Drive, Hilton Head Island, SC

Reviews

6.4
Rating 10 - Excellent. 160 out of 1003 reviews" "
Rating 8 - Good. 273 out of 1003 reviews" "
Rating 6 - Okay. 250 out of 1003 reviews" "
Rating 4 - Poor. 175 out of 1003 reviews" "
Rating 2 - Terrible. 145 out of 1003 reviews" "

6.4/10

Cleanliness

7.4/10

Staff & service

5.8/10

Amenities

5.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Maclean

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Suzanne, GM on Mar 21, 2024
Thank you!

4/10 Poor

Carleen

Liked: Cleanliness
Nothing special. They almost cancelled our reservation- due to their own issues.
Stayed 1 night in Mar 2024
Response from Suzanne, GM on Mar 18, 2024
Hello :-) No ma'am your card on file declined for pre-authorization. As we discussed, every reservation needs a valid form of payment on file. As we also discussed, I am sorry you missed "the fine print" on your 3rd party's website, but it is there... that your card "can be charged ANYTIME after cancelllation period has past. Thank you and have a great day!

10/10 Excellent

ginny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice area
Stayed 1 night in Mar 2024
Response from Suzanne, GM on Mar 16, 2024
THANK YOU!!

10/10 Excellent

Duane

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities
Desk staff was awesome!
Stayed 1 night in Mar 2024
Response from Suzanne, GM on Mar 9, 2024
Thank you for staying the weekend with us!!

2/10 Terrible

Josh

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Suzanne, GM on Mar 11, 2024
Have a grreat day

8/10 Good

Romario

Liked: Cleanliness
good
Stayed 1 night in Dec 2023
Response from Suzanne, GM on Feb 15, 2024
Thank you for staying with us!

8/10 Good

Kyle

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Suzanne, GM on Jan 24, 2024
Thank you!!

10/10 Excellent

Stephanie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Days inn hilton head is a lot better than most days inn. Smelt good, had a soft towel just for makeup, hair dryer, friendly staff and elevator.
Stayed 7 nights in Jan 2024
Response from Suzanne, GM on Jan 24, 2024
Thank you! Have a safe trip home!

4/10 Poor

Gonzalo

Travelled with partner
Disliked: Amenities, property conditions & facilities
The uncomfortable look of toilet a lot of stains make it looks it is dirty.
Stayed 2 nights in Dec 2023
Response from Suzanne, GM on Jan 24, 2024
Sorry- that is what happens when the hotel closed from Covid... and the hard water staining is impossible to get off. WE HAVE TRIED everything! I have even myself cleaned toilets in front of guests iand it's looked exactly the same afterwards so they understand it is due to the 6 month closure and hard water staining. We've been trying for years to fix...impossible :-(

8/10 Good

Aracelis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Suzanne, GM on Dec 9, 2023
Thank you! And congratulations to your son!

10/10 Excellent

Stacy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Suzanne, GM on Dec 8, 2023
Thank you!! Have a great holiday!

10/10 Excellent

Hae-Ji

Liked: Staff & service
Stayed 1 night in Dec 2023
Response from Suzanne, GM on Dec 5, 2023
Thank you! Hope to see you again!

8/10 Good

Kelly

Stayed 1 night in Nov 2023
Response from Suzanne, GM on Jan 24, 2024
Thank you!

2/10 Terrible

Rotem

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
not a place I will recommend, from the rude staff to the dirty carpet and walls
Stayed 3 nights in Nov 2023
Response from Suzanne, GM on Nov 8, 2023
Very sorry, but just because you didn't get the answer you wanted, doesn't mean the staff is rude :-) Trying to check in at 11:10am (check out time) when your arrival is 4pm (but remember you were let in at 2:30 an hour and half early) and also asking for a 1st floor Double Queen when the hotel isn't built that way (they are all on the 3rd floor). You were also refunded for 2 nights of your 3 night (non refundable) stay after you were already in the room for 4 hours...And again sorry you didn't like your NEWLY REMODELED room (the 1st time the room was open this year, as a matter of fact). Have a nice day! :-)

8/10 Good

Carolyn

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needs updates, but staff was very friendly and price was within budget. Diner outside hotel was also great.
Stayed 3 nights in Nov 2023
Response from Suzanne, GM on Nov 5, 2023
Thank you!!

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was good
Stayed 2 nights in Oct 2023
Response from Suzanne, GM on Oct 23, 2023
Thank you for staying with us!

8/10 Good

russell, palmetto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to town
Stayed 2 nights in Oct 2023
Response from Suzanne, GM on Oct 23, 2023
Thank you!

10/10 Excellent

yuriy

Stayed 2 nights in Oct 2023
Response from Suzanne, GM on Nov 16, 2023
Thank you!! Hope to see you again soon!

2/10 Terrible

Herbert

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Suzanne. GM on Oct 21, 2023
Here for 2 days... I put you on the 1st floor as requested in a newly remodeled room- Not a peep out of you for 2 days? Can't help if we don't know what could possibly be the problem in one of our most favorite and popular rooms that everyone else LOVES :-) Even use this room as a "can we see the room" show room :-) Weird. Okay, thank you!

2/10 Terrible

Ron

Disliked: Cleanliness, property conditions & facilities
We did not even stay at the room we checked in and the room stunk and the tub had rust stains in it. We went to a different hotel for the night
Stayed 1 night in Oct 2023
Response from Suzanne, GM on Oct 20, 2023
Without coming to the front desk and voicing any concerns??? This room was cleaned the next day after this guest as room showed signs of being occupied. Bed tussled, wet towels on floor and shower used, etc. Confused the hotel with the one you did stay at? Thank you!

8/10 Good

Heather

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The manager Stephanie was very professional and answered all our questions. She was very knowledgeable about the area, which helped us immensely. The room was very clean , bathroom a bit tired but very clean. Excellent value for the Hilton Head area.
Stayed 2 nights in Oct 2023
Response from Suzanne, GM on Oct 15, 2023
Glad y'all enjoyed yourselves :-)

8/10 Good

Cydel

Stayed 2 nights in Oct 2023
Response from Suzanne, GM on Nov 5, 2023
TY!!

2/10 Terrible

Russell

Disliked: Cleanliness, staff & service, property conditions & facilities
Staying 3 nights but don’t know if I can make it. Paid for so can’t lose my money. We work hard to make a living and hardly ever get to take a vacation and then come here and be so disappointed. For this to be a hotel in a beautiful place and the name Wyndham attached to it I must say it is horrible. Sleeping on bed is about like sleeping on floor. Dead bugs and flies on window seal. In bathroom no where to put anything. No shelves and the wire rack that is in there is about to fall off wall. Rust running down inside door. Don’t know if it’s from water leaks or what. TV service stinks. May as not have any. The pictures on their web page is not what you find when you get there. The lobby looks like something from the movie Deliverance. I would never stay here again and I would never ever recommend this place to anyone to stay at while in Hilton Head. I’m sorry but this is the most run down place I’ve ever stayed at. Wyndham should be ashamed of themselves for letting this place look like this. Locks and doors on inside look like they’ve never been cleaned and you’re scared to sleep because the screws that hold the extra latch on is pulling out of wall. There’s more I could say but I guess this is enough
Response from Suzanne, GM on Oct 12, 2023
#1 I checked you in, Suzanne the GM. Remember, I went myself to checked your room since you were an hour earlier than check in time. I did turn on your TV to check it as we always do...fyi we have New Spectrum Cable 221 channels! :-) 6 Guides listed on the info packet I gave you. If you need help navigating let me know :-)You are in a ADA room, which remember I noted to you at check in and you said you were aware... that is why YOUR BED is lower to the ground. And yes along those same lines, there is no under the sink in your bathroom to put anything because again it is an ADA room and the bathroom is for someone in a wheelchair.The only thing I will agree with you on- is the back of the door- we just lubricated a lot of the doors and the oil stained them. And yes, we plan to paint them this off season. Moving forward since you are here for 2 more days...I will have maintenance check your safety latch as people do abuse those propping their doors open. Any other concerns- it would be nice to get an opportunity to help you rather than read about it here...

4/10 Poor

Lisa

Travelled with group
Disliked: Amenities, property conditions & facilities
Bathroom was dirty. Toilet had brown stains. Tub did not look clean. Window Curtains were torn and raggedy with brown spots.
Stayed 1 night in Oct 2023
Response from Suzanne, GM on Oct 12, 2023
I checked you in, saw you during your stay and checked you out and nothing was said to me directly??? Odd.

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was good
Stayed 2 nights in Sep 2023
Response from Suzanne, GM on Oct 2, 2023
Thank you!

6/10 Okay

Quincy

Liked: Cleanliness, staff & service, property conditions & facilities
Very quiet safe just need updates facility rooms kind of small but overall very unique place to stay for the price
Stayed 2 nights in Sep 2023
Response from Suzanne, GM on Sep 28, 2023
Thank you! Facility Rooms?? I am guessing you're speaking of the bathroom :-) Yes it is a older hotel so the facilities are what they are as we can't take away any space from the bedrooms :-) Thank you for staying with us!!

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
a
Stayed 1 night in Sep 2023
Response from Suzanne, GM on Sep 17, 2023
Thank you for staying with us!

8/10 Good

Mary

Liked: Cleanliness
Average hotel. Met my expectations for a single night stay.
Stayed 1 night in Sep 2023
Response from Suzanne, GM on Sep 18, 2023
Thank you for staying with us!

8/10 Good

Sara

Stayed 1 night in Sep 2023
Response from Suzanne, GM on Sep 10, 2023
Thank you for staying with us!

8/10 Good

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We were in a queen suite and enjoyed the spaciousness. Updated furniture and tv's, comfortable. Bathroom needs updating, clean but worn. Highly recommend Hotel Carolina.
Stayed 1 night in Sep 2023
Response from Suzanne, GM on Sep 9, 2023
Thank you for staying with us!

2/10 Terrible

Catherine

Disliked: Property conditions & facilities
Our room was in a very poor condition and badly needed refurbishing. The bathroom equally poor. It was the strangest thing to have put used towels in a plastic bag outside our room. Then we were told we wouldn’t get clean towels if we failed to do this. A stay not to be repeated.
Stayed 3 nights in Aug 2023
Response from Suzanne, GM on Sep 3, 2023
Miss Catherine, I didn't hear any problems from you during your THREE night stay... and I am sorry you didn't like your newly remodeled room that Wyndham chose all the decor :-) And yes, I could have left you with the Wyndham Green system of not servicing the room until after the 3rd day... but I supplied you with fresh towels everyday with that bag system you spoke about and used :-) Thank you for staying with us!

8/10 Good

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Suzanne, GM on Aug 25, 2023
Thank you for staying with us!

8/10 Good

Tim

Stayed 1 night in Aug 2023
Response from Suzanne, GM on Sep 8, 2023
Thank you!

4/10 Poor

Jose

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Suzanne, GM on Aug 4, 2023
Guest did not stay here, reservation was cancelled.

6/10 Okay

Rawle

Liked: Staff & service
The property is old but we barely stayed in doors. Staff was wonderful
Stayed 3 nights in Jul 2023
Response from Suzanne, GM on Jul 31, 2023
Glad you had fun at the BEACH!! Thank you for staying with us!

10/10 Excellent

Rhonda K

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Girls trip
It was a nice place for a quick girks get away. The staff was was friendly and it was a great location for shopping,going to the beach and eating.
Stayed 2 nights in Jul 2023
Response from Suzanne, GM on Jul 31, 2023
THANK YOU! Glad y'all enjoyed your stay!

8/10 Good

Sheryl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Suzanne, GM on Jul 31, 2023
Thank you!! Glad you enjoyed your stay!

10/10 Excellent

Stephen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Suzanne, GM on Jul 31, 2023
Thank you for staying with us! Come back soon!

8/10 Good

David

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Rugs needed cleaning .
Stayed 1 night in Jul 2023
Response from Suzanne, GM on Jul 28, 2023
They are on a 2 week rotation... I will check the room you were in :-) TY for the heads up!!

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Staff
Stayed 1 night in Jul 2023
Response from Suzanne, GM on Jul 28, 2023
Thank you!! Glad you enjoyed your stay!

10/10 Excellent

Luke

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Suzanne, GM on Jul 25, 2023
Glad you and all the kidlets had a good time!

8/10 Good

soribel, Oxford

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
2 nights, king room was clean and comfortable, it was quiet, basically served the purpose. If you are going to spend most of the day at the beach then late dining. The hotel is ok. My room was clean no smells I was worry due to low ratings but so close to be beach and dining. Is a good locAtion. And the staff was friendly
Response from Suzanne, GM on Jul 25, 2023
Thank you for staying with us!!

6/10 Okay

Patricia

Stayed 2 nights in Jul 2023
Response from Suzanne, GM on Aug 16, 2023
Thank you for staying with us!

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was sceptical at first after reading some of the reviews but I usually don’t let that change my mind. It is a older property but seems decently kept up. We stayed in a king room which was clean . The property was quiet. The manager Suzanne was friendly and personable we even added a day to our stay after the first night. For a clean quiet place to stay I recommend this place.
Stayed 2 nights in Jul 2023
Response from Suzanne, GM on Jul 23, 2023
Thank you for staying with us!

4/10 Poor

Gina

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The shower and bathroom were dirty, paint peeling off walls, curtains were dirty and grounds looked old. Luckily this was just a one night stay as we arrived early to avoid traffic.
Stayed 1 night in Jul 2023
Response from Suzanne, GM on Jul 23, 2023
I will look into your maintenance issues, thank you! Sorry to read about it here after tour gone and not while you were here :-)

2/10 Terrible

Kristine

Disgusting smoke filled terrace right by the door to our room. Signs clearly stating no smoking and each time we needed to go to our room it was terrible. Toilet was loose and the towel rack broken off wall. Not a pleasant stay. Smoke especially is NOT acceptable
Stayed 1 night in Jul 2023
Response from Suzanne, GM on Jul 23, 2023
I wish you would have mentioned these issues... the maintenance staff could have fixed both the toilet seat and the towel tack in 2 minutes...and I would have nixed the smoking. We are constantly dealing with inconsiderate guests that think that smoking outside their room is okay...but it's impossible to watch 24/7 but one call to the front desk and it's over. Thank you!

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Suzanne Mark was friendly, professional and excellent all the way around. We would definitely stay there again!
Stayed 3 nights in Jul 2023
Response from Suzanne, GM on Jul 21, 2023
Awww thank you for staying with us!

4/10 Poor

Bobby

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Suzanne, GM on Jul 20, 2023
Thank you for staying with us!

6/10 Okay

Winslow

Travelled with partner
It was convenient.
Stayed 4 nights in Jul 2023
Response from Suzanne, GM on Jul 14, 2023
Thank you for your stay!

4/10 Poor

Randy

Disliked: Property conditions & facilities
Air conditioning digital controls did not work. Shower drained extremely slow. Humidifier in room was full and would not work.
Stayed 2 nights in Jul 2023
Response from Suzanne, GM on Jul 11, 2023
I wish I would have known you had problems... So I checked and actually your room was on constant fan... so there is no temp. control. Your dehumidifier was working if it was full of water... just needed to be emptied. :-) Your tub stopper was't pulled all the way up... easy easy fixable issues if you let us know :-) Thank you!