Bar (on property)

Reviews of Best Western Plus Mirage Hotel & Resort

3 out of 5
Best Western Plus Mirage Hotel & Resort
9616 Highway 58, N, High Level, AB

Reviews

8.6

Excellent

Rating 10 - Excellent. 150 out of 272 reviews" "
Rating 8 - Good. 81 out of 272 reviews" "
Rating 6 - Okay. 23 out of 272 reviews" "
Rating 4 - Poor. 7 out of 272 reviews" "
Rating 2 - Terrible. 11 out of 272 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Every was amazing, the ladies at the front desk were super helpful
Stayed 1 night in Apr 2024
Response from Mahesh Iyer on Apr 15, 2024
Dear Amanda,Thank you for staying with us.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. We appreciate your loyalty to our brand.Yours sincerely,Mahesh Iyer

8/10 Good

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were amazing, friendly and helpful
Stayed 1 night in Apr 2024
Response from Mahesh Iyer on Apr 9, 2024
Dear James,Thank you for choosing to stay with us.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you Yours sincerely,Mahesh IyerHotel Manager

10/10 Excellent

Cheryl Anne, Yellowknife

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Mahesh Iyer on Apr 15, 2024
Dear Cheryl,Thank you for staying with us.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. We appreciate your loyalty to our brand.Yours sincerely,Mahesh Iyer

10/10 Excellent

Nicolette

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always an great and peaceful stay at the Best Western Plus for me and my family, swimming is always fun for the kids after a long day travelling and the breakfast is always much needed and really enjoyed by everyone of us… ❤️🫶❤️
Stayed 1 night in Mar 2024
Response from Mahesh Iyer on Apr 3, 2024
Dear Nicolette,Thank you for choosing to stay with us.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you.Yours sincerely,Mahesh IyerHotel ManagerBest Western Plus Mirage Hotel & Resort

8/10 Good

Ray

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Room was fantastic. Parking lot was a skating rink. Shower head or maybe pressure was not the best. Other than that, it was great
Stayed 1 night in Mar 2024
Response from Mahesh Iyer on Mar 16, 2024
Dear Ray,Thank you for sharing your feedback.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.We appreciate your loyalty to our brand.Yours sincerely,Mahesh IyerHotel ManagerBest Western Plus Mirage Hotel & Resort

10/10 Excellent

Kirstyn

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff , clean rooms , and the restaurant has good food. Definitely recommend. Will stay again.
Stayed 1 night in Mar 2024
Response from Mahesh Iyer on Mar 15, 2024
Dear KirstynThank you for choosing to stay with us.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.We appreciate your loyalty to our brand.Yours sincerely,Mahesh IyerHotel ManagerBest Western Plus Mirage Hotel & Resort

10/10 Excellent

Liliana

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Feb 2024
Response from Mahesh Iyer on Feb 21, 2024
Dear LilianaThank you for your feedback.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.We appreciate your loyalty to our brand.Yours sincerely,Mahesh IyerHotel ManagerBest Western Plus Mirage Hotel & Resort

10/10 Excellent

Sonia

Stayed 1 night in Feb 2024
Response from Mahesh Iyer on Mar 21, 2024
Dear Sonia,Thank you for choosing us for your stay in High Level.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.We appreciate your loyalty to our brand.Yours sincerely,Mahesh IyerHotel ManagerBest Western Plus Mirage Hotel & Resort

10/10 Excellent

Jackie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Mahesh Iyer on Jan 8, 2024
Dear Jackie,Thank you for your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for choosing us.Yours sincerely,Mahesh IyerHotel ManagerBest Western Plus Mirage Hotel & Resort

10/10 Excellent

Alfred

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Mahesh Iyer on Jan 8, 2024
Dear Alfred,Thank you for your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for choosing us.Yours sincerely,Mahesh IyerHotel ManagerBest Western Plus Mirage Hotel & Resort

6/10 Okay

NOMAQHAWE

Stayed 1 night in Dec 2023
Response from Mahesh Iyer on Jan 8, 2024
Dear Guest,Thank you for sharing a request regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate reach us.Sincerely,Mahesh IyerHotel ManagerBest Western Plus Mirage Hotel & Resort

10/10 Excellent

Kathleen

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Best staff experience we’ve had in a long time- number one reason to stay here. The pool was also amazing- making it the second reason to pick this hotel amongst all others in High Level
Stayed 1 night in Dec 2023
Response from Mahesh Iyer on Jan 6, 2024
Dear Kathleen,Thank you for sharing your feedback on your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for choosing to stay with us.Yours sincerely,Mahesh IyerHotel ManagerBest Western Plus Mirage Hotel & Resort

8/10 Good

Troy

Stayed 1 night in Dec 2023
Response from Mahesh Iyer on Jan 1, 2024
Dear TroyThank you for sharing your feedback. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to share your feedback. Yours sincerely,Mahesh IyerHotel ManagerBest Western Plus Mirage Hotel & Resort

10/10 Excellent

Harman

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Mahesh Iyer on Jan 1, 2024
Dear Michelle Crawford,Thank you for sharing your feedback. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for choosing to stay with us.Yours sincerely,Mahesh IyerHotel ManagerBest Western Plus Mirage Hotel & Resort

10/10 Excellent

victoria

Stayed 1 night in Dec 2023
Response from Mahesh Iyer on Dec 24, 2023
Dear Victoria,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact us.We thank you for choosing to stay with us.Yours sincerely,Mahesh IyerHotel ManagerBest Western Plus Mirage Hotel & Resort

2/10 Terrible

Tarilee

Stayed 1 night in Dec 2023
Response from Mahesh Iyer on Dec 12, 2023
Dear Tarilee,Thank you for sharing your recent stay feedback at our property. On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me .Yours sincerely,Mahesh IyerHotel ManagerBest Western Plus Mirage Hotel & Resort

10/10 Excellent

Erin

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff went out of there way for us
Stayed 1 night in Nov 2023
Response from Mahesh Iyer on Dec 24, 2023
Dear Erin,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact us.We thank you again for staying with us.Yours sincerely,Mahesh IyerHotel ManagerBest Western Plus Mirage Hotel & Resort

2/10 Terrible

Kasandra

Disliked: Staff & service, property conditions & facilities
We experienced poor customer service by front desk staff, housekeeping and management. Complicated story but we ended up combining two reservations in order to add an extra day to the existing reservation. Management charged us for both rooms and was completely unreasonable or willing to have a conversation with us to correct the issue. Blaming us rather than their own staff who made the error and trying to correct it. Had to pay for a room that no one ever set foot in. We also had housekeeping enter our room with the do not disturb sign on the door while we were still sleeping an hour prior to check out time. While paying for two rooms the room we slept in was unbearably hot even with the heat set to the minimum. The room held a temperature of minimum 24-25 degrees with the window open and heat turned to the lowest setting. Ac unit had a sign saying not to use. Will not be returning and checked out 3 days early due to these issues.
Response from Mahesh Iyer on Nov 4, 2023
Dear Kasandra,We thank you for sharing your sharing your feedback. My team did try their best to explain that we had received the request from the guest to extend the additional night and we didn't book it without his consent and confirmation. We as a team always try our best to ensure our guest are satisfied during their stay with us. We understand that we were not able to exceed your expectation during your stay. We would request you consider staying with us again so that we can get another chance to provide you with a superior experience.Thank you.Warm RegardsMahesh IyerHotel MangerBest Western Plus Mirage Hotels and Resort.

8/10 Good

John

Stayed 1 night in Oct 2023
Response from Mahesh Iyer on Dec 24, 2023
Dear John,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact us.Yours sincerely,Mahesh IyerHotel ManagerBest Western Plus Mirage Hotel & Resort

2/10 Terrible

Ronnie

Travelled with family
Disliked: Amenities
Never received refund even though wildfires closed road from Yellowknife.
Stayed 1 night in Aug 2023
Response from Damian on Aug 31, 2023
Dear Ronnie,We apologize for your disappointment. We do have a 24 hour cancelation policy, but I recommend calling the property directly and perhaps there is something that can be worked out depending upon the circumstances. We hope you will considering choosing our property again in the future.Kindly,Management

10/10 Excellent

Darryl

Travelled with family, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 1 night in Apr 2023
Response from Mahesh Iyer on Jan 8, 2024
Dear Darryl,Thank you for your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for choosing us.Yours sincerely,Mahesh IyerHotel ManagerBest Western Plus Mirage Hotel & Resort

10/10 Excellent

robyn

Stayed 1 night in Apr 2023
Response from D Howell on May 1, 2023
Dear Robyn,Thank you for taking the time to rate your stay with us. We hope to welcome you back again in the near future.All the Best,Damian HowellFront Office Manager

6/10 Okay

naseer

Stayed 1 night in Apr 2023

10/10 Excellent

Stephane

Stayed 1 night in Apr 2023
Response from D Howell on Apr 19, 2023
Dear Stephane,Thank you for the perfect rating! We look forward to welcoming you back the next time you are in High Level.Kindly,Damian HowellFront Office Manager

10/10 Excellent

Stephane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect layover in High Level
Great hotel with all the amenities included as well as a great complimentary breakfast selection
Stayed 1 night in Apr 2023
Response from D Howell on Apr 19, 2023
Dear Stephane,Thank you for choosing to stay with us and for taking the time to share your feedback. I am very happy to know that you enjoyed the perfect layover and we hope to welcome you back the next time you are in High Level.All the Best,Damian HowellFront Office Manager

10/10 Excellent

Kevin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food in the restaurant on site
Stayed 1 night in Mar 2023
Response from D Howell on Apr 5, 2023
Dear Kevin,Thank you for taking the time to give us a perfect rating! I am happy to know that you enjoyed your stay with us and we look forward to welcoming you back again in the future,Best Regards,Damian HowellGuest Service Agent

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Overall great stay - Beware of rowdy guests
The rooms were clean and comfortable. The food and service were spectacular. The kids LOVED the splash park and pool. However, the other guests were insanely loud ALL hours of the night. Most partying didn't spot until 4:00am.
Stayed 2 nights in Mar 2023
Response from D Howell on Apr 5, 2023
Dear Guest,Thank you for taking the time to review your stay with us.I apologize for the loud guests but I am happy to know that you enjoyed a great stay with us. We hope to welcome you back again in the future.Kind Regards,Damian HowellFront Office Manager

10/10 Excellent

Dean

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When my co worker and myself arrived late on arrival one hour before the kitchen closed, our meals were still extremely tasty. Myself having a spicy chicken burger and a napa salad was delicious. Not ever expecting such a great meal at the end of the chef’s day was so appreciative and quick timing from ordering it to having it delivered to us. The bar tender who was working/serving us both nights at the bar was prompt and very friendly. Chef Jack even came out to meet us the second evening and asked us how our meals were, this was especially nice to see that we have honestly never been approached before like this and made us feel special. Breakfast as always was delicious with fresh fruit…well done Best Western…Dean
Stayed 2 nights in Mar 2023
Response from T Morad on Mar 22, 2023
Dear Dean,Thank you for taking the time to give us such positive feedback. I am so pleased to know that we were able to meet and exceed your needs and expectations and will be sure to pass along your compliments to our hardworking staff. We look forward to welcoming you back again in the near future. All the Best,Tareq MoradGeneral Manager

10/10 Excellent

Benjamin

Stayed 1 night in Mar 2023
Response from D Howell on May 1, 2023
Dear Benjamin,Thank you for the perfect rating. I am happy to know that we were able to meet and exceed your needs and expectations and we look forward to welcome you back again in the future.Best Regards,Damian HowellFront Office Manager

10/10 Excellent

Bill

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 1 night in Feb 2023
Response from D Howell on Feb 27, 2023
Dear Bill,Thank you for the perfect rating! I am happy to know that we were able to meet and exceed your needs and expectations and we look forward to welcoming you back agin in the near future.Best Regards,Damion HowellGuest Service Agent

10/10 Excellent

Edward, Ft. Simpson

Stayed 1 night in Feb 2023

10/10 Excellent

Christopher

Stayed 1 night in Feb 2023
Response from D Howell on Feb 27, 2023
Dear Christopher,Thank you for taking the time to rate your recent stay with us. I am pleased to know that we were able to offer you an exceptional stay and we look forward to welcoming you back as a guest to our hotel again soon.All the Best,Damian HowellGuest Service Agent

10/10 Excellent

Donald W

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 1 night in Feb 2023
Response from T Morad on Mar 2, 2023
Dear Donald,Thank you for taking the time to rate your recent stay. We look forward to welcoming you back as a guest to our hotel again soon.All the Best,Tareq MoradGeneral Manager

10/10 Excellent

Taylor

Stayed 1 night in Feb 2023
Response from T Morad on Mar 2, 2023
Dear Taylor,Thank you for the perfect rating! I am pleased to know that we were able to meet and exceed your needs and expectations and we look forward to welcoming you back again in the future.All the Best,Tareq MoradGeneral Manager

2/10 Terrible

Courtney

I booked this hotel because it specifically said I could cancel and receive a full refund by
Stayed 1 night in Jan 2023
Response from GM on Feb 7, 2023
Dear Guest,We have a free 24 hour cancellation policy unless you booked a pre-paid and non-refundable rate through an OTA, for which you would have had to agree 3 times before confirming. We’re sorry for you misunderstanding, but our policies are very clear. Respectfully,Management

8/10 Good

Pamela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2023

10/10 Excellent

Morgan

Stayed 1 night in Jan 2023
Response from Mahesh Iyer on Dec 24, 2023
Dear Morgan,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact us.We thank you again for choosing to stay with us.Yours sincerely,Mahesh IyerHotel ManagerBest Western Plus Mirage Hotel & Resort

10/10 Excellent

Courtney

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room! Had everything we needed for our family of five plus our dog.
Response from T Morad on Jan 13, 2023
Dear Courtney,Thank you for choosing to stay with our hotel and for the perfect review. I am happy to know that you enjoyed your great room for your family and we hope to welcome you back the next time you are in High Level.Best Regards,Tareq MoradGeneral Manager

10/10 Excellent

Michelle

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from T Morad on Dec 19, 2022
Dear Alexander,Thank you for taking the time to rate your recent stay with us. I am happy to know that we were able to meet and exceed your needs and expectations and we look forward to welcoming you back again soon.All the Best,Tareq Morad General Manager

10/10 Excellent

Temptation

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was excellent and propert was well maintained. But they new swim life saver jackets they are too old and dirty and no longer fit all ages for kids. Who cannot swim while lifeguards not available.

6/10 Okay

Jawad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Heater wasn't working
Everything else was good except heating wasn't working room was so cold.
Stayed 1 night in Nov 2022

10/10 Excellent

Amélie

Stayed 1 night in Nov 2022

10/10 Excellent

Melissa

Stayed 1 night in Nov 2022

10/10 Excellent

Rosa, Yellowknife

Travelled with family, Travelled with partner
Liked: Staff & service
Very friendly and clean
Stayed 1 night in Oct 2022
Response from T Morad on Oct 25, 2022
Dear Rosa,Thank you for the perfect rating! I am happy to know that you enjoyed your stay with us and we look forward to welcoming you back to our hotel again soon.All the Best,Tareq MoradGeneral Manager

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic hot breakfast including fresh made Belgian waffles. It’s now our ‘go to’ hotel in High Level.
Stayed 1 night in Oct 2022
Response from T Morad on Oct 19, 2022
Dear Robert,Thank you for the perfect rating and for the positive feedback. I am glad to know that we will be your top choice when you are in High Level again and we look forward to welcoming you back again soon.All the Best,Tareq MoradGeneral Manager

10/10 Excellent

Susan

Stayed 1 night in Oct 2022
Response from T Morad on Oct 19, 2022
Dear Susan,Thank you for taking the time to rate your recent stay with us. I am delighted to know that we were able to meet and exceed your needs and expectations and look forward to welcoming you back as a guest to hotel again soon.All the Best,Tareq MoradGeneral Manager

10/10 Excellent

Pamela

Stayed 1 night in Oct 2022

8/10 Good

MING WAI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from T Morad on Oct 19, 2022
Dear Guest,Thank you for taking the time to rate your recent stay at our hotel. We are happy to know that you enjoyed your time with us and we hope to welcome you back the next time you are in the area.Kindly,Tareq MoradGeneral Manager

10/10 Excellent

Annie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2022