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Reviews of Brooks County House

4 out of 5
Brooks County House
Pengethley Park, Ross-on-Wye, England

Reviews

8.2

Very good

Rating 10 - Excellent. 16 out of 36 reviews" "
Rating 8 - Good. 12 out of 36 reviews" "
Rating 6 - Okay. 4 out of 36 reviews" "
Rating 4 - Poor. 2 out of 36 reviews" "
Rating 2 - Terrible. 2 out of 36 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Property conditions & facilities

Reviews

2/10 Terrible

Chris

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No room at the Inn
A proper Christmas story Arrived to find hotel had closed down No room at the Inn
Stayed 1 night in Dec 2019

6/10 Okay

David

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Nice house,make sure you're not in the horseboxes.
House was fine,which is where we thought we were staying), staff were nice. Lots for kids to do with games, boardgames, snooker, table tennis, bar football. Pricey for drinks, which you may expect. But £114 for a horsebox(see below) that's pushing it. Was rushing and accommodation was running out, didn't check it fully, so my fault, but £114 for a horsebox. C'mon!!!
Stayed 1 night in Jul 2019

10/10 Excellent

jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely
Stayed in one of the horse boxes absolutely loved , helpful and friendly staff will definitely return
Stayed 1 night in Dec 2018

8/10 Good

Diane, Telford

Liked: Cleanliness, staff & service, property conditions & facilities
I had a problem sleeping in the double bed in the horse box. It was my fault as I got too hot and convinced myself I couldn't breathe. Luckily I was able to sleep in the apartment as my sons were in there. My daughters slept very well in the box and they are adults and slept in the bunks
Stayed 1 night in Oct 2018

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful maintenance man, and all staff in the hote
This time I had a very nice welcome on arrival, a room in the main hotel building which small but clean and comfortable with a ensuite with a corner shower cubicle. The dinner again was very good and reasonably priced. Breakfast too was very good, but if you’re an early riser, the down side is that breakfast doesn’t start until 8am. Checking out was painless also, but when I got to my car I was greeted with a flat tyre, but the hotel mainentance man came to help, with a foot pump which enabled me to get to a local tyre company. Many thanks for that.
Stayed 1 night in Sep 2018

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Different from the traditional hotel room
Not much of a welcome on arrival, the girl on reception didn’t seem care if we were there or not, and this attitude was all through our stay, even when checking out. We stayed in one of the Horse Box conversions, which was unusual but very well done, and once up the the bed above the cab it was surprisingly very comfortable. We had breakfast and dinner in the restaurant and the food was very good, with a good choice from the menu. I’m staying here again this week, in the main hotel, so I’ll get a further impression.
Stayed 1 night in Sep 2018

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for dogs
Great little hotel, with terrific outlook over the hills
Stayed 1 night in Sep 2018

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities
Don’t go
We arrived during a crazy party. We had to wait ages to get any assistance. When we were finally given a room, we were told there was no dinner after 6pm even though the restaurant seemed busy. In short, although the hotel and grounds are nice, the staff was so unhelpful I will not be returning or recommending Brooks Country House to friends.
Stayed 1 night in Sep 2018

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Lovely spot but we had to change rooms because the first one had not been made up or cleaned properly. Great place for a wedding, but may be worth checking if there is one on maybe before booking.
Stayed 1 night in Aug 2018

8/10 Good

nicola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel in a beautiful part of the country - our evening meals in the restaurant were particularly good
Stayed 1 night in Aug 2018

8/10 Good

Carla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A truly dog friendly hotel stay
A fabulous hotel in the countryside with an outdoor pool and hot tub. Relaxed style, friendly staff and great food make this a place we will return to.
Stayed 1 night in Jul 2018

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely location and fantastic views.
Set in a lovely location, off the main road in beautiful countryside. There was an outside swimming pool, which I had to myself, at the end of a very hot day. Fabulous! I didn't have an evening meal, but the breakfasts were very good and will definitely stay here again and recommend friends and family to do the same.
Stayed 2 nights in Jun 2018

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Royal wedding
For the Saturday of the Royal Wedding a lemon and elderflower cake was made and put on the bar for everyone to help themselves. Then before dinner everyone was given a glass of bubbly. Thank you Brooks County House.
Stayed 1 night in May 2018

8/10 Good

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bank Holiday Retreat
Fantastic stay over bank holiday weekend. Nice quiet intimate & very friendly hotel. Food in the restaurant was excellent, but the menu was quite limited. Our room was very spacious and very comfortable, especially the bed which was fab. Wifi signal in room was very weak, but fine elsewhere in the main hotel areas.

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved our stay here the room was very clean and comfortable and the food was delicious! The staff were brilliant and very friendly and helpful We would visit again
Response from Jamie on Feb 27, 2018
Thank you for your kind words Kate, Do check out our other properties in Bath, Bristol and Edinburgh! Hope to see you again.

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay in Wales
Lovely place. Good food. Friendly.
Stayed 1 night in Jan 2018
Response from Jamie on Feb 7, 2018
Thank you Mike, I hope we can welcome you back soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
Very nice, well worth a visit
Stayed 1 night in Jan 2018
Response from Owen Parris-Assistant Manager on Jan 23, 2018
Good Evening, Thank you for your excellent review and delighted you enjoyed your stay with us. We look forward to welcoming you back to Brooks Country House in the not so distant future!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2018
Response from Owen Parris-Assistant Manager on Jan 23, 2018
Good Evening, Thank you for feedback after your stay with us at Brooks Country House. We look forward to welcoming you back to the Hotel

8/10 Good

Mr Andrew P

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2017
Response from Owen Parris-Assistant Manager on Jan 23, 2018
Good Evening, Thank you for your feedback, I am delighted you enjoyed your stay with us. I hope to welcome you back to Brooks Country House soon

10/10 Excellent

Cherryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was excellent through out from reception to room, staff were courteous and helpful , meals were exceptional . Can't praise our stay enough.
Stayed 1 night in Nov 2017
Response from Owen Parris-Assistant Manager on Jan 23, 2018
Good Evening, Thank you for your kind words in relation to your stay with us. I am delighted we have exceeded your expectations during your stay with us! I look forward to seeing you again in the near future!

6/10 Okay

Jackie

Disliked: Property conditions & facilities
Mutton dressed as lamb
Grand entrance and first impression good however I had booked a room in the main house but reception said we were in courtyard. I showed my booking confirmation and the receptionist said there was a room in main house and re allocated us. Under the veneer the mattress was sitting on a piece of chip board how shoddy! Lighting very poor in room 2 and cheap products on tea tray.
Stayed 1 night in Nov 2017

8/10 Good

Vivienne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
we booked in for three nights but unfortunately had to leave after one night as our son phoned to say one of our dogs had been taken ill. we were really disappointed found the hotel and the grounds spectacular but it was not meant to br
Stayed 3 nights in Aug 2017

4/10 Poor

Pushpinder

Disliked: Cleanliness, property conditions & facilities, room comfort
Over rated Hotel which lacks basic facilities
I stayed in main hall, room size was good but very basic. Bed was very squeaky. In bathroom you only get handwash, no soap or shampoo etc. Wifi was on and off and keep cutting all the time. Breakfast is served from 8 am so no good if you need to go out before 9am as even if you are quick on breakfast you cannot reach anywhere before 9 due to traffic. No beans/ black pudding in Full English breakfast and no orange juice it is all basic stuff. Will not stay again.
Stayed 1 night in Jul 2017

10/10 Excellent

joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lovely country house in beautiful scenery
good. iIdo not like being pestered to write reviews. This hotel did the job I expected.

8/10 Good

d

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good countryside viewsl
Your description of 'deluxe mobile home' was inaccurate as it was entirely unsuitable for us. More appropriate if we were children. We had to move to a normal hotel room as it involved climbing a ladder to get into a bed which was 6 inches from the ceiling. Had we known this from the outset we would not have booked this room type

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Nice people and property!

10/10 Excellent

N F

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location Friendly staff Excellent food/drink

10/10 Excellent

Gavin, North Yorkshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Country Welcome
Under new ownership and recently refurbished. from the moment I arrivef nothing was toouch trouble and you certainly felt welcomed plenty of parking, beautiful views, comfortable bedrooms and great food

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for a quiet getaway
Lovely property with beautiful interior and very friendly staff!

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
The room was cold
We booked a superior room which we found cold and had to complain to get the fault rectified. The staff were very helpful and made you feel welcome. The hotel is under new management and they are making every effort to get the hotel up to first class. The food is excellent with a good varied menu which is well presented. The room lacked a welcome pack with all the hotel information.

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
really nice friendly staff

6/10 Okay

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Ross on Wye
Lovely hotel in the process of having a lot of work done to update it. Grounds were nice and the staff very friendly. Would recommend it for a weekend or long break. The hotel as some nice amenities and the walks in the area are very pretty