Hi, Damion.This is Mike Lee/GM at La Quinta Inn Henderson. Your reservation marked as 'No-Show reservation with non-cancellable and non-refundable condition.Is there any issue we need to know for your reservation?If you let us know what was a problem on your reservation, please let me know, so we can adjust any problem or issues.Thank you for your review!Mike Lee4-6

Dear Tara,Thank you for choosing the La Quinta Inn Henderson for your recent stay.We value the opinions of our guests and evaluate each message, suggestion, and comment to find out how we can better improve our service to you. We strive to provide services that guests find timely and helpful.Once I came to La Quinta Inn Henderson, I found you already checked out.I asked front desk clerk, Ms. Amy, whether you called the officer and where is the bag and anything inside the bag you found in the room.Ms. Amy told me you flushed out to toilet for the tablet and you took the bag, without calling the officer.You told me you took the pictures for the bag. Could you please email or text me those pictures?I wished to call the officer to report and investigate it. But I couldn't call the officer because I didn't have any evidence to show the officer.Once you send those pictures, I will report to the officer and hope to investigate the material inside the bag by the officer.Also, you said that someone called your room at 3 AM everyday during your stay. Since none of front desk clerk calls to the guest room without reason, you should either call the officer or let us know to find who was calling your room right after you got a phone call from stranger.And then, the officer could trace the phone call record, not by us.The noisy from A/C unit is coming from the fan. I will try to replace it first within a week.Your feedback from your stay on March 27 to 30 will help us identify opportunities where we can focus on making improvements.I appreciate you taking the time to share your experience with me. I look forward to serving you in the future.Sincerely,Mike Lee/ ManagerLa Quinta Inn Henderson

Hi, Susana.I checked your reservation, and it marked as 'No-Show' reservation.We have nothing can do for you if your reservation marked as 'No-Show' and it was non-cancellable and non-refundable reservation.I hope we serve you better in your next reservation.Thank you for your reservation!Mike Lee/GM

Hi, Carolina.As I already explained you on March 3, 2024.I am sorry for the inconvenience for any moment. Our main goal is to keep this place safe and comfortable for every guest.I got a notice of damaged the screen of window from housekeeper for the room you stayed ,Room # 309, in the morning of March 3. And I checked and took pictures for the damage of window screen.Once I found the any damage n the room, I must make a charge for the repair or replacement of the damaged items under the policy of the damage compensation.Therefore, we can keep this place under brand standard.However, I only can charge 220.00 which was less than a half of the cost of replacement the screen because of the short fund on your credit card which registered on your reservation for incidental charge.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Thank you very much for your comments again!Mike Lee/GM3-8

Hi, Christopher.Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Henderson-Northeast Denver. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear your comments. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. I will share your comments with all other workers to improve our service.I am sorry for the inconvenience for any moment. Our main goal is to keep this place safe and comfortable for every guest.Your reservation was nonrefundable reservation even you checked out earlier than scheduled check out day.I knew you asked Expedia for the refund claiming there was a bedbug in the room and when Ms. McKanzie from Expedia called me yesterday she tole me she had the pictures showing bedbugs received from you.I gave my email address and asked her to email me. But I didn't have yet. So, I called Expedia and here is case number for this claim because I didn't see any sign of bedbug in the room before 1 year and after where you stayed one night. Case # is124319633.I am waiting Expedia's investigation result now.I hope Expedia report to you too.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Thank you very much for your comments again! Mike Lee/GM2-21-2024

Hi, Wally.Hi, Gary.Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Henderson-Northeast Denver. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear your comments. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. I will share your comments with all other workers to improve our service.I am sorry for the inconvenience for any moment. Our main goal is to keep this place safe and comfortable for every guest.We have a list of restaurants for free delivery food service and there are a lot of restaurants within 2 mil radius from us. And i am sorry that we are located just side of I-76 and this highway is busy high way.We are converting the bathtub to shower room now.I also planned to change the carpet on hallways, upgrading the lobby, and breakfast area. Finally, I plan to remodel the breakfast area, lobby tile, paint in the room and hallways again, counter, and elevator. So far for the last year, we changed mattresses, paint at hallways with stairs, door lock, windows, and curtain in all of rooms. It will take time to finish all of these. But We will continue the upgrade renovation.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Thank you very much for your comments again! Mike Lee/GM

Hi, Gary.Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Henderson-Northeast Denver. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear your comments. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. I will share your comments with all other workers to improve our service.I am sorry for the inconvenience for any moment. Our main goal is to keep this place safe and comfortable for every guest.Our pet fee policy is same as all other Wyndham franchise hotels because we adopted the pet fee policy from Wyndham pet fee policy in amount of per fee and maximum pet fee change amount, etc..Also, the pet fee charge amount posted to all other reservation office as well as our front desk.The pet fee policy from Expedia's side should posted our pet fee policy too. I will double check again.We are converting the bathtub to shower room now.I also planned to change the carpet on hallways, upgrading the lobby, and breakfast area. Finally, I plan to remodel the breakfast area, lobby tile, paint in the room and hallways again, counter, and elevator. So far for the last year, we changed mattresses, paint at hallways with stairs, door lock, windows, and curtain in all of rooms. It will take time to finish all of these. But We will continue the upgrade renovation.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Thank you very much for your comments again! Mike Lee/GM

Hi, Esteban.Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Henderson-Northeast Denver. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear your comments. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. I will share your comments with all other workers to improve our service.I am sorry for the inconvenience for any moment. Our main goal is to keep this place safe and comfortable for every guest.The room you stayed #105 remodeled shower room recently and the construction worker didn't knew the one of washer was broken. Once I had a report of leaking water through the wall, I and he checked all water line and found a broken washer at the end of faucet. It caused the leaking inside the wall and came to the floor. However, he all fixed right away and no further water leaking reported.I tried to refund a half of your room charge. But you made this reservation with Expedia's virtual card.So, I emailed you I will give 50% discount for your next visit. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Thank you very much for your comments again! Mike Lee/GM2-5-2024

Hi, Adrian.Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Henderson-Northeast Denver. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear your comments. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. I will share your comments with all other workers to improve our service, especially with housekeepers.I am sorry for the inconvenience for any moment. Our main goal is to keep this place safe and comfortable for every guest.We will try to clean every point making all clean possible. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Thank you very much for your comments again! Mike Lee/GM

Hi, Joseph.Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Henderson-Northeast Denver. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear your comments. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. I will share your comments with all other workers to improve our service.I am sorry for the inconvenience for any moment. Our main goal is to keep this place safe and comfortable for every guest.However, you violated our smoking policy by smoking inside the room and damaged more than 10 towels with all kind stains and pink stains all over mattress covers(2ea). That was a main reason we refused you to further stay and I couldn;'t charge any on your credit card you provided for incidential charge by short of fund.I have no reason why I refuse you to serve if you keep clean and no damage the property items. I knew you gave us 100% satisfaction review on Christmas day. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Thank you very much for your comments again! Mike Lee/GM

Hi, Joseph.Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Henderson-Northeast Denver. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear your comments. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. I will share your comments with all other workers to improve our service.I am sorry for the inconvenience for any moment. Our main goal is to keep this place safe and comfortable for every guest.However, you violated our smoking policy by smoking inside the room and damaged more than 10 towels with all kind stains and pink stains all over mattress covers(2ea). That was a main reason we refused you to further stay and I couldn;'t charge any on your credit card you provided for incidential charge by short of fund.I have no reason why I refuse you to serve if you keep clean and no damage the property items. I knew you gave us 100% satisfaction review on Christmas day. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Thank you very much for your comments again! Mike Lee/GM

Hi, Joseph.Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Henderson-Northeast Denver. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear your comments. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. I will share your comments with all other workers to improve our service.I am sorry for the inconvenience for any moment. Our main goal is to keep this place safe and comfortable for every guest.However, you violated our smoking policy by smoking inside the room and damaged more than 10 towels with all kind stains and pink stains all over mattress covers(2ea). That was a main reason we refused you to further stay and I couldn;'t charge any on your credit card you provided for incidential charge by short of fund.I have no reason why I refuse you to serve if you keep clean and no damage the property items. I knew you gave us 100% satisfaction review on Christmas day. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Thank you very much for your comments again! Mike Lee/GM

Hi, Joseph.Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Henderson-Northeast Denver. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear your comments. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. I will share your comments with all other workers to improve our service.I am sorry for the inconvenience for any moment. Our main goal is to keep this place safe and comfortable for every guest.However, you violated our smoking policy by smoking inside the room and damaged more than 10 towels with all kind stains and pink stains all over mattress covers(2ea). That was a main reason we refused you to further stay and I couldn;'t charge any on your credit card you provided for incidential charge by short of fund.I have no reason why I refuse you to serve if you keep clean and no damage the property items. I knew you gave us 100% satisfaction review on Christmas day. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Thank you very much for your comments again! Mike Lee/GM

Hi, Veronica.Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Henderson-Northeast Denver. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear your comments. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. I will share your comments with all other workers to improve our service.I am sorry for the inconvenience for any moment. Our main goal is to keep this place safe and comfortable for every guest.If you see such incident, please just call or let front desk clerk knows. So we can take care for it anytime. Also, I will take proper step to make air more fresher than before.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Thank you very much for your comments again! Mike Lee/GM

Hi, Terraneshia.Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Henderson-Northeast Denver. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear your comments. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. I will share your comments with all other workers to improve our service.I am sorry for the inconvenience for any moment. Our main goal is to keep this place safe and comfortable for every guest.The latches I ordered delivered Dec. 6 and placed it with new one in the room #203 where you stayed. And the all rooms were booked the night you checked in and couldn't offer other room to change. We usually offer the our loyal guest like you to change or upgrade other rooms if the guest dislike the room condition. But, if we don't have any extra rooms available to offer, we couldn't do it.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Thank you very much for your comments again! Mike Lee/GM