Ratings based on 127 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
90% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
for Everyone
by A verified traveller from Summerfield, FL

Older hotel, but everything was in good condition.

Posted 21-Aug-2014
Good location for hotel. Within walking distance to restaurants and tourist sites.
5 out of 5
for Families
by A verified traveller from Tampa

Nice place to stay in Helen

Posted 19-Aug-2014
This hotel is in an ideal location in town. They have a friendly staff along with a very good morning breakfast. It is a very good value in Helen.
5 out of 5
for Everyone
by A verified traveller from Lake Toxaway

Nice hotel, good view of the lake

Posted 18-Aug-2014
Pros: Reasonable price compared to other hotels in the area
Location: There are a lot of hiking trails, waterfalls and outdoor activities close by.
Hotel was nice, if you stay on the lake side of the hotel, you have a great view looking up the lake. It has a neat, rustic lobby and a covered area with rocking chairs, so you can sit and look over the lake and at the distant mountains.
4 out of 5
for Families
by A verified traveller from South GA

Mini vacation

Posted 9-Aug-2014
Pros: Room size, convenience to area attractions and restaurants. Staff very friendly and helpful. Free breakfast.
Cons: Found the bathroom very tight but clean.
Location: Good location for walking to area attractions, tubing, golf, shopping and restaurants.
Our daughter and granddaughters were visiting us for 3 weeks, prompting us to take a mini break in the middle of their stay. They enjoyed being within walking distance of river tubing, golf and restaurants. The room was large enough for the three of them not to feel too confined and they enjoyed the pool. The staff was wonderful. We enjoyed our stay and would return to the same hotel.
2 out of 5
by A verified traveller

Posted 24-Jun-2014
I have stayed at Best Western before and was always satisfied. This stay I was highly disappointed. There was hardly any breakfast to eat on Saturday. There were no eggs, sausage, toast, bagels. This was at 9:15 am. The trash can was full and there was trash stacked everywhere on a table. It was disgusting. We had children with us, so it was very aggravating for there to hardly be any food. When housekeeping came, we were left with 3 towels and no lotion. We had 5 people in the room. Very disappointing. We asked for pool towels and were told they were not clean, yet. I will not stay there again.
3 out of 5
by Day from Atlanta Ga

Hotel in Helen

Posted 6-May-2014
Pros: the walking distance to the town of helen.
Cons: the cleanliness.
The room was spacious but dirty. The carpets weren't burnt in places, the bathroom walls were gross with stains, and the floors/mirrors were gross. staff listed their pools as one of their great amenities when i called prior to reserving, but never mentioned that it would be closed during my stay until i got there.
5 out of 5
for Families
by Family of four from Virginia

Posted 28-Apr-2014 on Hotels.com
Wonderful hotel with great staff. Big room and a nice, but maybe a bit oldfashioned pool. Great view over the river. Not a lot of things to do around the hotel but a great stop if you are on a roadtrip. Close to other interesting cities though.
5 out of 5
by Joanie from Tampa, Florida

Great Get Away

Posted 15-Apr-2014 on Hotels.com
Fabulous! Relaxing! Great time to enjoy, rest and visit Helen. Beautiful surroundings across from a park along the river! Definitely would return. Friendly staff, courteous and quick to please. Great breakfast, delicious food. Couldn't be happier that we stayed here!
3 out of 5
by A verified traveller

Not as shown

Posted 8-Apr-2014
Pros: The breakfast
Cons: Do not make it out to be a upscale hotel when it is not.
The rooms were way over priced, the pictures were basically staged to make it look like a conference center. It was an old hotel.
5 out of 5
for Business Travellers
by A verified traveller

This traveller left a rating score only Posted 17-Mar-2014 on Hotels.com