Ratings based on 119 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
89% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveller

Posted 24-Jun-2014
I have stayed at Best Western before and was always satisfied. This stay I was highly disappointed. There was hardly any breakfast to eat on Saturday. There were no eggs, sausage, toast, bagels. This was at 9:15 am. The trash can was full and there was trash stacked everywhere on a table. It was disgusting. We had children with us, so it was very aggravating for there to hardly be any food. When housekeeping came, we were left with 3 towels and no lotion. We had 5 people in the room. Very disappointing. We asked for pool towels and were told they were not clean, yet. I will not stay there again.
3 out of 5
by Day from Atlanta Ga

Hotel in Helen

Posted 6-May-2014
Pros: the walking distance to the town of helen.
Cons: the cleanliness.
The room was spacious but dirty. The carpets weren't burnt in places, the bathroom walls were gross with stains, and the floors/mirrors were gross. staff listed their pools as one of their great amenities when i called prior to reserving, but never mentioned that it would be closed during my stay until i got there.
3 out of 5
by A verified traveller

Not as shown

Posted 8-Apr-2014
Pros: The breakfast
Cons: Do not make it out to be a upscale hotel when it is not.
The rooms were way over priced, the pictures were basically staged to make it look like a conference center. It was an old hotel.
3 out of 5
Recommended
for Getaway With Friends
by Brandon from Atlanta, GA

Friendly staff, spacious rooms

Posted 6-Jan-2014 on Hotels.com
The hotel was fine for our needs - staying in Helen on New Years Eve. The hotel's Doors were facing the outside. Upon check-in, we had to have maintenance come change the battery on our room lock because we couldn't get into the room. The staff was accommodating however and we enjoyed our short stay.
3 out of 5
by A verified traveller

This traveller left a rating score only Posted 5-Jan-2014
3 out of 5
by A verified traveller

This traveller left a rating score only Posted 5-Jan-2014
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 2-Jan-2014
Location: It's for the summer time not winter . If you have kids or teens. but in the summer there is a lot to do for kids and teens.
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 2-Jan-2014
Location: It's for the summer time not winter . If you have kids or teens. but in the summer there is a lot to do for kids and teens.
5 out of 5
Recommended
for Business Travellers
by Frehiywot Ayele from Atlanta

Posted 2-Jan-2014 on Hotels.com
I had a wonderful experience .
5 out of 5
Recommended
for Everyone
by A verified traveller

Right in town!

Posted 24-Dec-2013
The hotel was very nice, the breakfast was great, an the staff was very helpful and friendly! Will definitely stay their again next time we go to Helen GA.