Ratings based on 87 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
91% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
3.6 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by Renee from Cairns, Australia

Charming chalet, bad bed!

Posted 12-Apr-2014
Cons: The mattress on the bed in Nene room.
Location: Visit Volcano nat park. Great thai restaurant- Thai thai down the rd. FANTASTIC food!
The chalet itself was a beautiful gem of a place, spotlessly clean, quiet, shared kitchen and bathroom facilities with nice grounds. The only thing was that we were in the Nene room and the bed was soft and sagged in the middle so that you rolled into the middle of the bed all the time. Had worst night sleep which was a shame as everything else was great!
3 out of 5
Recommended
for Families
by Raval from Chicago

Nice peaceful location but noisy building

Posted 9-Jan-2014 on Hotels.com
The location and service is good. However our room was way too small for two adults. So was the bed. It is a room in a house so the noise level depends on the other occupants. We had quite noisy ones chatting outside our room in the common area, which was a little troublesome. They might have shut up if we asked. We also had people walk (or run) on the floor above between 3 and 5 am, which was pretty noisy and made it difficult to sleep. I would recommend this room only if you are single and are pretty much immune to noise as you sleep.
4 out of 5
Recommended
for Couples
by A verified traveller

Decent place at a decent price

Posted 19-Dec-2013 on Hotels.com
We were 2 people for one night and it was ok for us. The room we stayed in was well maintained and clean. Small TV, clock radio, and plugs to charge the smartphones. It was a bit crammed, the space around the bed was narrow but still enough to lay down the small luggage we had. The bathroom is shared, but still very clean, and we didn't have any problems with its availability. The water had good pressure too, and the cleaning staff seemed to make sure there is always a good supply of towels and soap. The location is good too, a mere 10 minutes drive from the National Park entrance. Overall, it's a good place for a short stay if you want to explore the volcano and the surroundings, if you plan to stay there for more than 3 days I would recommend at least getting a bigger room.
4 out of 5
Recommended
for Couples
by peg

This traveller left a rating score only Posted 21-Nov-2013 on Hotels.com
5 out of 5
Recommended
for Couples
by A verified traveller

This traveller left a rating score only Posted 28-Sep-2013 on Hotels.com
2 out of 5
Recommended
for Families
by Vacationer from CA

Close to Volcano Nat'l Park, but not comfortable

Posted 26-Sep-2013 on Hotels.com
The Volcano Hale - The Chalet Kilauea Collection had one thing going for it: it was very close to Volcano National Park. However, it was not comfortable and we got little sleep there. It was O.K. for one night.
4 out of 5
Recommended
by A verified traveller

This traveller left a rating score only Posted 22-Sep-2013 on Hotels.com
5 out of 5
Recommended
by Aussie.Camden.Travellers

This traveller left a rating score only Posted 18-Aug-2013 on Hotels.com
4 out of 5
Recommended
for Families
by Linda from Windsor CA

See Volcano in "Volcano"

Posted 14-Aug-2013 on Hotels.com
It was a lovely room in a house with a shared bath and kitchen making for an opportunity to interact with other fellow travelers. Close to Volcano national park and Hilo HI.
2 out of 5
Recommended
by Joanne

Bed and Breakfast where breakfast costs extra??

Posted 13-Jul-2013 on Hotels.com
The room was tiny and didn't really have much room to fit much more than the bed. There were three other rooms on the floor with a common space including a kitchen. (The night I stayed there the other guests were talking in the common room making it impossible to sleep in such close quarters.) The outside of the building was attractive. They offer a continental breakfast for an additional fee which seems odd considering it is called a "bed and breakfast".