Outdoor pool, cabanas (surcharge), pool umbrellas
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Reviews of Royal Kona Resort

3.5 out of 5
Royal Kona Resort
75-5852 Alii Dr, Kailua-Kona, HI

Reviews

8.2

Very good

Rating 10 - Excellent. 1185 out of 2514 reviews" "
Rating 8 - Good. 697 out of 2514 reviews" "
Rating 6 - Okay. 365 out of 2514 reviews" "
Rating 4 - Poor. 168 out of 2514 reviews" "
Rating 2 - Terrible. 99 out of 2514 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kei

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The view from the oceanfront room was exactly as pictured and made the experience! Also appreciated the service to order ahead food and pick up. Fast and convenient!
Stayed 1 night in Apr 2024

10/10 Excellent

Lorraine

Travelled with family
We loved being so close to the ocean and listening to the waves crashing. Music to our ears.
Stayed 2 nights in Apr 2024

8/10 Good

Soo

Liked: Staff & service, property conditions & facilities
The place is at the most beautiful place in Kona. I only got to stay just one night before heading North. The staffs are very kind and especially the Assitant Director of rooms, Wendy Victor, was beyond exceptional. I had an issue with my room, and she took care of the issue beyond my expectation. Excellent service!!! My flying in to Kona was so bad, but the service at the Royal Kona made me forget that and start my vacation with warm Hawaiian welcome!!!
Stayed 1 night in Apr 2024
Response from Customer Satisfaction Team on Apr 16, 2024
Mahalo for your feedback! We are so happy that you enjoyed your stay with us and that Wendy provided you with fantastic service. We hope to welcome you back again on your next visit to Kona!

10/10 Excellent

Jean, Aylett

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice view of the ocean. Nice pool and plenty of pool chaises. Would have liked a hot tub near pool. Voucher for two free Mai Tais given as you check in. ..best ones I ever had! Nice open-air restaurant with good views. Room was very nice; liked the “pencil-like” lights next to each bed…nice for reading when others are sleeping. We were in a deluxe one bedroom with ocean view.
Stayed 2 nights in Apr 2024
Response from Customer Satisfaction Team on Apr 15, 2024
Mahalo for your feedback! We are happy that you enjoyed your stay with us and loved the mai tais and that the reading lights were appreciated! We hope to welcome you back again in the future!

8/10 Good

Ava

Stayed 1 night in Apr 2024
Response from Customer Satisfaction Team on Apr 16, 2024
Mahalo for your feedback!

6/10 Okay

Mayank

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Room quality needs to improve. All balconies are next to each other. One can really see what’s inside the other room when standing in the balcony.
Stayed 3 nights in Apr 2024
Response from Customer Satisfaction Team on Apr 15, 2024
Mahalo for your feedback! We are sorry that you did not completely enjoy your stay with us and will share your feedback with our team. We hope that you had a lovely time in Kona.

10/10 Excellent

Travis

Liked: Cleanliness, staff & service, property conditions & facilities
Great place with a killer ocean view bar at Dons Mai Tai place. Awriiite!
Stayed 1 night in Apr 2024
Response from Customer Satisfaction Team on Apr 15, 2024
Mahalo for your feedback! We are delighted that you enjoyed your stay with us and loved the beautiful views! We hope to welcome you back again in the future.

8/10 Good

Ravi Shankar

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great resort but to find parking is challenging even after paying ridiculous amount for parking. It is Hawaii so everything is expensive we should know but I would recommend this place. It is overall a very nice resort and would stay there again.
Stayed 8 nights in Dec 2023
Response from Customer Satisfaction Team on Apr 15, 2024
Mahalo for your feedback! We are sorry that the parking was difficult as it does get busy during luau days. We will share your feedback with our team and we appreciate your recommendation. We hope to welcome you back again in the future!

4/10 Poor

Jose

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Customer Satisfaction Team on Apr 15, 2024
Mahalo for your feedback!

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Customer Satisfaction Team on Apr 15, 2024
Mahalo for your feedback!

10/10 Excellent

Jolene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were happy about everything
Stayed 2 nights in Apr 2024
Response from Customer Satisfaction Team on Apr 15, 2024
Mahalo for your positive feedback! We hope to have the pleasure of hosting you again in the future.

4/10 Poor

seung hyun

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Coparing ro the room rate, it's not good. And some staffs are not kind.
Stayed 3 nights in Apr 2024
Response from Dale on Apr 12, 2024
Thank you for your recent feedback concerning your stay at the Royal Kona Resort. We are extremely sorry to have disappointed you. We will be forwarding this review to our team to address the concerns you have listed to improve the service for our guests.

8/10 Good

Faye

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, beds comfortable, parking available for an extra cost, lots of restaurants near by …
Stayed 3 nights in Apr 2024
Response from Customer Satisfaction Team on Apr 11, 2024
Mahalo for your kind review! We are happy that you enjoyed your visit and had a comfortable stay with us. We hope to welcome you back again in the future!

8/10 Good

Dallas

Travelled with partner
Liked: Staff & service, amenities
Decent view. Room was ok. Property was nicely kept. Good service
Stayed 2 nights in Apr 2024
Response from Customer Satisfaction Team on Apr 11, 2024
Thank you for sharing your kind review! We are delighted that you enjoyed your stay and we hope to welcome you back again in the future.

8/10 Good

Lori

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The only big downside was the greeting from the staff. It was very unwelcoming and not friendly whatsoever. The check in was very vague and we had to figure things out on our own. Besides that, the bartender and the towel guy were very friendly and fun to chat with.
Stayed 1 night in Apr 2024
Response from Customer Satisfaction Team on Apr 10, 2024
Mahalo for your feedback! We are very sorry that you felt service was lacking and check-in was vague. We will share your feedback with our team to ensure service improves. We hope that you had a wonderful time in Kona and will join us in the future for a warm welcome.

8/10 Good

Tracy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The package deal we got with Expedia was the discounted ‘remodel’ deal. We were in the area Royal Kona was remodeling. The room was nice and spacious but it lacked some amenities. For example, there was a fridge , but no microwave and there was space for one. The towels and linens were about a 2.5-3 star. Each room had a lanai, which was nice to have a drink on, recap the day and plan the next. If you park in the gates it’s $29/day, outside it’s free. The grounds are very nice. There is a pool, spa, tennis courts, small workout room, nice restaurant and bar. There is a designated concierge office and small general shop. The location is fantastic. There is a luau on the property 1-2 times a week. I would stay again once the remodel is complete.
Stayed 7 nights in Mar 2024
Response from Customer Satisfaction Team on Apr 8, 2024
Mahalo for your feedback! We are happy that you enjoyed your stay and took advantage of our amenities and beautiful location. Parking is 25 daily for hotel guests. We hope to welcome you back again in the future.

10/10 Excellent

Jahiera

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2024
Response from Customer Satisfaction Team on Apr 9, 2024
Mahalo for your feedback!

10/10 Excellent

Malinda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the hotel. All of the staff was friendly and inviting. We had one bad staff at restaurant. We didn’t let it ruin our whole trip. They however questionable at hotel counter about how we paid third party. We still paid our bill. It shouldn’t matter how we book it. Security and cleaning staff very sweet and took care of us. Tyler is a manager in restaurant that did address some issues and needs. Excellent care. FOOD IS TOP NOTCH. Coffee in rooms not great but I think it could be changed. Thank you for making sure I was taken care of. We will always come back here. Security team very nice to us. Maintenance went out of their way to make sure we were happy and everything worked great. So worth the stay.
Stayed 7 nights in Mar 2024
Response from Customer Satisfaction Team on Apr 8, 2024
Mahalo for your kind review! We are delighted that you enjoyed your stay and that service was great, with a special shoutout to Tyler. We will do our very best to improve the coffee in house. We hope to welcome you back again in the future for another wonderful trip to the Big Island!

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Customer Satisfaction Team on Apr 9, 2024
Mahalo for your feedback!

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights at the Royal Kona Resort. Good location, walkable to Kona shops, restaurants and pier. Room was spacious and well maintained. Dining in the seafront restaurant provided a spectacular view but the bar service was very slow. Plenty of parking but charged $25/day.
Stayed 4 nights in Mar 2024
Response from Customer Satisfaction Team on Apr 9, 2024
Thank you for sharing your feedback! We are happy that you enjoyed your stay and we appreciate your feedback regarding the parking and bar service. We hope to have the pleasure of hosting you again in the future.

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Satisfaction Team on Apr 8, 2024
Mahalo for your feedback!

8/10 Good

Dolores

Liked: Cleanliness, staff & service, amenities
Clean rooms, friendly staff. They were renovating our tower at the time, so any needed improvements that I would mention will hopefully be taken care of. Only two suggestions to offer: more lighting in the rooms, and the addition of a microwave.
Stayed 4 nights in Apr 2024
Response from Customer Satisfaction Team on Apr 9, 2024
Thank you for sharing your feedback with us! We are happy that you enjoyed your stay with us and we appreciate your feedback regarding the lighting in the rooms and microwaves. We hope to welcome you back to an improved experience on your next visit to the Big Island.

10/10 Excellent

Diane

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The ocean front room was so gorgeous. Loved the area, the lagoon, the easiness of walking into town. Dons restaurant was just wonderful, mostly for the view! Loved our stay!!
Stayed 4 nights in Mar 2024
Response from Customer Satisfaction Team on Apr 9, 2024
Mahalo for your feedback! We are happy to read that you enjoyed your stay with us and that you loved your oceanfront room! We hope to welcome you back again in the future!

8/10 Good

April

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This property is beautiful - we stayed oceanfront and the views were amazing! The only thing that didn’t give it a 5 all the way down- is I noticed that floors in the hallways were dirty and were not vacuumed the 7 days we were there and the elevator floor and doors were dirty and covered in fingerprints. The hostesses at the restaurant were rude and didn’t seem to want to be there. But the room, the vibe, location and the grounds were all fantastic!
Stayed 6 nights in Mar 2024
Response from Customer Satisfaction Team on Apr 9, 2024
Mahalo for your feedback! We are happy that you enjoyed your stay with us and we appreciate your feedback regarding the hallways and service at the host stand. We will share your feedback with our staff. We hope to welcome you back again in the future for an improved experience!

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Remodel was nicely done
Stayed 3 nights in Mar 2024
Response from Customer Satisfaction Team on Apr 8, 2024
Mahalo for your feedback!

2/10 Terrible

REED

Disliked: Property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Customer Satisfaction Team on Apr 4, 2024
Mahalo for your feedback!

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service
This is an old hotel and the bed mattresses are very hard, low quality. The staff did accommodate by bringing a one and half mattress topper which made it sleepable. The restaurant food is not very good but convenient. Breakfast waffles was the best thing I had there.
Stayed 7 nights in Mar 2024
Response from Customer Satisfaction Team on Apr 4, 2024
Mahalo for your feedback! We want every guest to have a comfortable stay with us and will share your feedback with our team to ensure improvements are made. We hope to welcome you back again in the future!

6/10 Okay

Jamila, Fullerton

Travelled with family
Liked: Cleanliness
Cons: it’s an older property, but clean. older female staff at the restaurant were rude Positive: front desk staff friendly, sea wall and hotel lagoon were awesome! Within short walking distance to ABC store, restaurants, and shaved ice.
Stayed 5 nights in Mar 2024
Response from Customer Satisfaction Team on Apr 2, 2024
Mahalo for your feedback! We are delighted that you enjoyed our front desk service and oceanfront location. We will share your feedback regarding service at the restaurant with our managers. We hope to welcome you back again in the future for an improved experience.

8/10 Good

susan

Travelled with family
Liked: Cleanliness, staff & service
Beautifully landscaped - clearly their investment was in the grounds. The property was dated but not too bad.
Stayed 2 nights in Mar 2024
Response from Customer Satisfaction Team on Apr 1, 2024
Mahalo for your feedback! We are happy that you enjoyed it and we hope to welcome you back again real soon!

10/10 Excellent

Summer

Business traveller, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities
The stay was great, room was clean and staff was friendly. Only thing was that we couldn't use the free drink ticket at the bar because it closed at 9 p.m. :( Will definitely be back!
Stayed 1 night in Mar 2024
Response from Customer Satisfaction Team on Apr 1, 2024
Mahalo for your feedback! We are happy that you enjoyed your stay with us and we hope to welcome you back again real soon!

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food
Stayed 6 nights in Mar 2024
Response from Customer Satisfaction Team on Apr 1, 2024
Mahalo for your feedback!

4/10 Poor

David

Disliked: Property conditions & facilities
This property is tired and needs a serious update. The hotel is noisy and poorly insulated from external noise.
Stayed 1 night in Mar 2024
Response from Dale on Mar 29, 2024
Mahalo! We appreciate your valuable feedback. We will be reviewing your concerns so we can give our guests the best service, and we hope that you had a beautiful time on the island.

10/10 Excellent

marian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The balcony was nice to have coffee in morning or wine at night. Could see ocean from balcony also. The room was dated but they are upgrading.
Stayed 2 nights in Mar 2024
Response from Dale on Mar 29, 2024
We are delighted that you enjoyed it and we hope to welcome you back again in the future!

10/10 Excellent

Noi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this property’ it has the best views… Everyone is helpful kind and professional… I will be back
Stayed 3 nights in Mar 2024
Response from Customer Satisfaction Team on Mar 28, 2024
Mahalo for your kind review! We are happy that you enjoyed your stay and our service. We hope to welcome you back again real soon!

10/10 Excellent

William, Pullman

Stayed 1 night in Mar 2024
Response from Customer Satisfaction Team on Apr 16, 2024
Mahalo for your feedback!

10/10 Excellent

Carolina

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Beautiful biew of the bay and activities in the bay.
Stayed 2 nights in Mar 2024
Response from Dale on Mar 26, 2024
Mahalo! We appreciate your positive feedback.

10/10 Excellent

Darwin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Near the ocean. Breakfast was exceptionally delicious.
Stayed 3 nights in Mar 2024
Response from Customer Satisfaction Team on Mar 26, 2024
Mahalo for your feedback! We are delighted that you enjoyed it and we hope to welcome you back again in the future.

8/10 Good

Gina Moki

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I reserved a king bed through Expedia and they put us in two doubles for a couple nights because they said we booked with another provider and not them.
Stayed 7 nights in Mar 2024
Response from Customer Satisfaction Team on Mar 26, 2024
Thank you for sharing your feedback! Bedding requests are based on availability and are not guaranteed in advance. We hope that you had a wonderful stay and we hope to welcome you back again in the future!

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to beaches shopping and bars and restaurants beautiful views. Had a great time at the luau.
Stayed 2 nights in Mar 2024
Response from Customer Satisfaction Team on Mar 26, 2024
Mahalo for your feedback! We are delighted that you enjoyed it and we hope to welcome you back again in the future.

6/10 Okay

Jose, Homestead

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
It was ok for the price, yet would never return to it. The property is old and run down. We were on the street side and every night between 2 and 4 am were awake by people talking loud on the street and noises coming out of the street. The staff was just there not friendly or accomedating
Stayed 3 nights in Mar 2024
Response from Customer Satisfaction Team on Mar 26, 2024
Thank you for sharing your feedback! We are sorry to read that you did not enjoy your stay with us. We will share your review with our team to ensure that service improves and we hope that you had a lovely stay otherwise in Kona.

4/10 Poor

Tanner

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
I would not recommend the Royal Kona Resort. When we originally booked we booked a room with two doubles, and somewhere after we booked they changed it to a room with one king. Another family we were traveling with checked in before us and the same thing happened to them and said they couldn't give them a room with two doubles because the hotel was fully booked. We instantly called and tried get them to change our reservation to a room with two beds at which they told us 'there is no guarantee on rooms'. We then tried to cancel and book somewhere else but it was too late to cancel so we called Expedia for assistance. Expedia was great and called the hotel to get us the room we originally booked which the manager then said he would guarantee we'd get the room we booked. A couple days after our stay Royal Kona Resort charged us another $125 CAD which we're still trying to figure out what it was for, we think parking and taxes. Honestly one night at this hotel was so ridiculously expensive and we got a better rate from a nearby vacation home rental that was stocked with everything and had free parking. The rooms are QUITE dated and again do not reflect the price. The only nice thing I can say is the grounds and common lobby area are very nice. To sum up this review: I have never been so disappointed in a hotel, stay away.
Stayed 1 night in Mar 2024
Response from Customer Satisfaction Team on Mar 26, 2024
Thank you for sharing your feedback with us. Bedding requests are based on availability, as stated on the terms and conditions when you book. We are very sorry that we did not have availability for your preferred bedding and will share your review with our team. The additional charge is for the resort fees and parking fees, which is also stated when you book. We hope that you had a lovely time in Kona and should you return we would be happy to offer an improved experience.

6/10 Okay

Mary Sue

Travelled with group
Disliked: Amenities, property conditions & facilities
We were in the tower under construction? Very dated and needing remodel. I didn't know this when booking. Bar and restaurant slow service and closes at 8:30.
Stayed 3 nights in Mar 2024
Response from Customer Satisfaction Team on Mar 26, 2024
Thank you for sharing your feedback with us. You booked our Lagoon Tower Renovations Rate - which is clearly stated as the promotion. We also send a message to everyone who books to inform the guests of the renovations ongoing. We hope that you enjoyed your stay otherwise and had a wonderful time in Kona.

6/10 Okay

scott

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Not happy with all the fees. Parking fee. State fee. The weird thing was there was one more fee when we checked out, resort fee$25.00.
Stayed 1 night in Mar 2024
Response from Dale on Mar 21, 2024
Mahalo! We appreciate your valuable feedback.

8/10 Good

Sam P

Travelled with family
Liked: Cleanliness, staff & service, amenities
The staff was very nice, the construction on site is minimal. However, what expedia is not clear on is that there is a $25 daily parking fee and $29 resort fee daily on top of the expedia rate. The Luau was $170 per person and no discount for resort guests. The beds were small, I guess we are use to queen beds in better hotels.
Stayed 4 nights in Mar 2024
Response from Dale on Mar 21, 2024
Mahalo! We appreciate your valuable feedback. We will be reviewing your concerns so we can give our guests the best service, and we hope that you had a beautiful time on the island.

6/10 Okay

Kelly

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
The wait staff at the restaurant was rude and very slow.
Stayed 1 night in Mar 2024
Response from Dale on Mar 21, 2024
Thank you for your recent feedback concerning your stay at the Royal Kona Resort. We are extremely sorry to hear about your negative experience. We will be forwarding this review to our team to address the concerns you have listed to improve the service for our guests.

10/10 Excellent

tomoko

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
YOGA　SO GOOＤ
Stayed 3 nights in Mar 2024
Response from Dale on Mar 21, 2024
We are delighted that you enjoyed it and we hope to welcome you back again in the future!

10/10 Excellent

Denise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the openness and being on the ocean; so beautiful and perfect!
Stayed 5 nights in Mar 2024
Response from Dale on Mar 20, 2024
We are delighted that you enjoyed it and we hope to welcome you back again in the future!

10/10 Excellent

Tiziana

Stayed 3 nights in Mar 2024
Response from Customer Satisfaction Team on Apr 8, 2024
Mahalo for your feedback!

8/10 Good

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, excellent drinks and food at restaurant on property
Stayed 1 night in Mar 2024
Response from Dale on Mar 19, 2024
Mahalo! We appreciate your positive feedback.

8/10 Good

Mandira, Olathe

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
We stayed at Royal Kona for 2 nights and were satisfied with our stay and the amenities. We had a room with a balcony facing the bay. Yes the building is older so when you get on the balcony you can see some chipped plaster work. There is a very nice on-site open-air restaurant. The highlight of our stay was the Salt Water lagoon which was amazing. Some of the rocks are sharp and there are sea urchins so highly recommend water shoes. The room was good size. The pool is smaller for the size of the property so some of you may feel it’s crowded, for us it was no bother as we didn’t go there to lounge at the pool. Proximity to shops and food options was another plus for us. Parking was quite full, but we found parking no issue. Short walk back to the main lobby.
Stayed 2 nights in Mar 2024
Response from Dale on Mar 19, 2024
Mahalo! We appreciate your valuable feedback. We will be reviewing your concerns so we can give our guests the best service, we hope that you had a beautiful time on the island and will keep us in mind on your next trip.