7 outdoor pools, sun loungers

Reviews of Four Seasons Resort Hualalai

5 out of 5
Four Seasons Resort Hualalai
72-100 Ka'upulehu Drive, Kailua-Kona, HI

Reviews

9.6

Exceptional

Rating 10 - Excellent. 360 out of 420 reviews" "
Rating 8 - Good. 40 out of 420 reviews" "
Rating 6 - Okay. 12 out of 420 reviews" "
Rating 4 - Poor. 3 out of 420 reviews" "
Rating 2 - Terrible. 5 out of 420 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Milena, Santa Barbara

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Love love the attention from all stuff… super family friendly and still has a area for adults and quiet places this resort is outstanding!
Stayed 2 nights in Mar 2024

10/10 Excellent

Steven Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Gym, Pools, Golf Course
Stayed 7 nights in Feb 2024

10/10 Excellent

Susan, Boise

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property with so much to do! We will be back!
Stayed 1 night in Feb 2024

10/10 Excellent

Yukiko, NEW YORK

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
My favorite place in the world. Top notch.
Stayed 3 nights in Dec 2023

6/10 Okay

DAVID

Liked: Cleanliness, property conditions & facilities
It was okay
Stayed 3 nights in Dec 2023

10/10 Excellent

Gowtham Ram

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was wonderful, right from their welcome to the rooms to the amenities. Loved the kings pond pool. They had a lovely note and a pastr chocolate pastry for my wife because I had mentioned that she was starting a new job. Just wonderful attention to detail.
Stayed 2 nights in Dec 2023

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Paradise. What a magical property. By far our favorite vacation destination and will certainly return as often as possible
Stayed 8 nights in Nov 2023

10/10 Excellent

Nuno

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from G on Nov 3, 2023
Aloha Nuno,Thank you so much for taking the time to leave us such a wonderful review! We appreciate the feedback and hope to see you again soon in paradise!Mahalo, Graham Williamson Resort Manager

10/10 Excellent

Zachariah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Aug 2023
Response from G on Sep 12, 2023
Aloha Zachariah, Thank you so much for taking the time to leave us such a wonderful review! We appreciate your valuable feedback and hope to see you again soon in paradise! Mahalo, Graham Williamson Resort Manager

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Aug 2023
Response from G on Sep 5, 2023
Aloha Daniel, Thank you so much for taking the time to leave us such a wonderful review! We appreciate your valuable feedback and hope to see you again soon in paradise! Mahalo, Graham WilliamsonResort Manager

10/10 Excellent

Devin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful grounds, amazing staff and service. Most relaxing part of our Hawaii trip.
Stayed 4 nights in Aug 2023
Response from G on Aug 18, 2023
Aloha Devin, Thank you for taking the time to leave us such a wonderful review. It seems you had a fantastic time and we are so honored to have had the opportunity to provide this for you! We appreciate your valuable feedback and hope to see you again soon at Hualalai. Mahalo, Graham WilliamsonResort Manager

10/10 Excellent

Felicia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Do yourself a favor if you have been considering going to this Four Seasons don't wait another minute! It is such a gorgeous property, you literally feel like you are on the ocean and every aspect was first class.
Stayed 4 nights in Jul 2023
Response from G on Aug 12, 2023
Aloha Felicia, Thank you so much for taking the time to leave us a review! We are so glad you took the opportunity to experience Hualalai. It truly is something you just have to experience. We look forward to welcoming you back again soon for another first class experience. Mahalo, Graham Williamson Resort Manager

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Gorgeous property, lots of pool/beach options, many restaurants to choose from. Great location!
Stayed 4 nights in May 2023
Response from G on Jun 15, 2023
Aloha Nancy, Thank you so much for taking the time to leave us such a wonderful review! We appreciate your valuable feedback and are so happy to hear you had an overall positive experience with us here at Hualalai. We look forward to seeing you again soon! Mahalo, Graham WilliamsonResort Manager

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Gorgeous, five star! Everything, the staff is perfection.
Stayed 5 nights in Apr 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from G on Feb 17, 2023
Aloha Michael, Thank you so much for taking the time to leave us such a wonderful review! We appreciate the feedback and hope to see you again soon in paradise! Mahalo, Graham Williamson Resort Manager

4/10 Poor

Jennifer

Disliked: Staff & service
Stayed 4 nights in Feb 2023
Response from G on Mar 11, 2023
Aloha! I want to thank you for taking the time to provide such valuable feedback as we're always looking for ways to improve. If you would like to provide additional information please feel free to contact me directly at the resort at anytime. Mahalo, Graham WilliamsonResort Manager

10/10 Excellent

KEISUKE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
GOLF
Response from G.W on Jan 10, 2023
Aloha, Thank you so much for taking the time to leave us such a wonderful review! We appreciate the feedback and hope to see you again soon in paradise! Mahalo, Graham Williamson Resort Manager

10/10 Excellent

Jeffrey

10/10 Excellent

Natasha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2022
Response from G.W on Dec 14, 2022
Aloha Natasha, Mahalo for your wonderful review. We look forward to welcoming you back to Hualalai soon. Mahalo & Happy Holidays, Graham Williamson Resort Manager

10/10 Excellent

Jean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was top notch and as you’d expect from the Four Seasons. Except for the food. It was very inconsistent and disappointed on 3 occassions (especially for the price)
Stayed 7 nights in Dec 2022
Response from G.W on Dec 13, 2022
Aloha Jean, Thank you so much for taking the time to leave us a wonderful review! We appreciate your feedback and are happy to hear you had a positive experience with us here at Hualalai. We appreciate you showing us room for improvement & look forward to seeing you again soon! Mahalo, Graham Williamson Resort Manager

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Such a lovely resort!
Pros: This property is STUNNING. The landscaping is gorgeous, and really added a lot to the overall luxury feel of this resort. We stayed in an ocean golf view "superior suite" which was well-located, and had convenient parking right outside our suite block. It also included a 2nd full bathroom with steam shower. The couch in our suite was comfy for lounging, and laundry and ice was very close by. We had our choice of pools to hang out at, as a couple traveling alone, but I preferred the Beach Tree pool, which is the quiet pool. My husband liked the Palm Grove pool w/ the swim-up bar. Both were lovely to spend time at. All food at all restaurants was delicious. I had multiple appointments at the spa, and highly recommend a Lomi Lomi massage with Kyle! Amazing. Fitness facility is also lovely, and seems to be most crowded earlier in the morning. Plenty of machines to go around, although the weight room was a bit small, and got crowded easily. Cons: Some updates could be helpful. I would expect bidet toilets at a resort of this level in Hawaii. Also, we were placed in a room that adjoined to a room that had small children in it. We could hear *everything* through the adjoining doors, and they woke early! A few days into our stay, a family with small kids moved in to the suite above us, too. Slightly less noisy, but still audible in our suite. I'd give the resort an 8 out of 10 because of these issues, but would happily stay there again, 100%.
Stayed 6 nights in Nov 2022
Response from G.W on Dec 7, 2022
Aloha Jennifer, Thank you for taking the time to leave us such a wonderful review. It seems you had a fantastic time and we are so honored to have had the opportunity to provide this for you! We appreciate your feedback and look forward to seeing you again soon in paradise. Mahalo, Graham Williamson Resort Manager

10/10 Excellent

Rachel

Stayed 4 nights in Nov 2022
Response from G.W on Dec 7, 2022
Aloha Rachel, Thank you so much for taking the time to leave us such a wonderful review! We appreciate the feedback and hope to see you again soon in paradise! Mahalo, Graham WilliamsonResort Manager

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
We had a great week at the FS Big Island. The grounds are beautiful and meticulously maintained. Overall a beautiful resort with amazing views and amenities. We really enjoyed the tennis and pickleball facilities. The tennis pros were all very friendly and experienced, giving my wife and I very useful pointers. The lap pool and the spa (steam / cold plunge / sauna) were also a highlight of our trip. Our only gripe is that the restaurants are just mediocre. The service at the restaurants are great but the food overall is just OK. We enjoy going to the FS Maui and eating at Spago and Ferraro’s. The restaurants at the FS Big Island here definitely are not in the same ballpark as FS Maui yet they are just as expensive. Also, one other complaint is that there’s really only one bar with a TV and it doesn’t open until 5PM Hawaii time. So there’s not really an option to enjoy college football or NFL games.
Stayed 7 nights in Nov 2022
Response from G.W on Nov 18, 2022
Aloha Robert, Thank you so much for sharing your experience with us, we will pass your sentiments on to our staff. We appreciate the feedback and are so happy to hear you had an overall positive experience with us here at Hualalai. We look forward to seeing you again soon!Mahalo, Graham Williamson Resort Manager

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay - lovely - perfect.
Perfect in every way!
Stayed 1 night in Oct 2022
Response from G.W on Nov 7, 2022
Aloha Thomas, Thank you so much for taking the time to leave us such a wonderful review! We appreciate the feedback and hope to see you again soon in paradise! Mahalo, Graham Williamson Resort Manager

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was excellent!
Stayed 1 night in Aug 2022
Response from G.W on Aug 27, 2022
Aloha Evelyn, Thank you so much for taking the time to leave us such a wonderful review! We appreciate the feedback and hope to see you again soon in paradise! Mahalo, Graham Williamson Resort Manager

10/10 Excellent

francis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is phenemonal and leaves you wanting NOTHING!!!!!!!
Stayed 4 nights in Jul 2022

10/10 Excellent

Santhosh

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Mar 2022
Response from G.W on Mar 29, 2022
Aloha, Thank you so much for taking the time to leave us such a wonderful review! We appreciate the feedback and hope to see you again soon in paradise! Mahalo, Graham Williamson Resort Manager

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2022
Response from G.W on Mar 23, 2022
Aloha Charles, Thank you so much for taking the time to leave us such a wonderful review! We appreciate the feedback and hope to see you again soon in paradise! Me ka ha'aheo (with pride) Graham Williamson Resort Manager

10/10 Excellent

Cyril

Stayed 5 nights in Feb 2022
Response from G.W on Mar 23, 2022
Aloha Cyril, Thank you so much for taking the time to leave us such a wonderful review! We appreciate the feedback and hope to see you again soon in paradise! Me ka ha'aheo (with pride) Graham Williamson Resort Manager

10/10 Excellent

Debbie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is beautiful, with fantastic views, staff warm and welcoming.
Stayed 3 nights in Feb 2022
Response from G.W on Mar 4, 2022
Aloha Albert, Thank you so much for taking the time to leave us such a wonderful review! We appreciate the feedback and hope to see you again soon in paradise! Mahalo, Graham Williamson Resort Manager

10/10 Excellent

Linda Wilson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
service was extraordinary
Stayed 6 nights in Jan 2022
Response from G.W on Jan 27, 2022
Aloha Linda, Thank you so much for taking the time to leave us such a wonderful review! We appreciate the feedback and hope to see you again soon in paradise! Mahalo, Graham Williamson Resort Manager

10/10 Excellent

Patrick Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sensational.
The Four Seasons is truly exceptional. The grounds are beautiful. Laid back and elegant It was deeply relaxing and the staff was so attentive without hovering. This was a 5 Star experience in every sense of the word.
Stayed 3 nights in Jan 2022
Response from G.W on Jan 18, 2022
Aloha, Mahalo for giving us such an amazing review! We will be sure to share this feedback with the fantastic team that makes this magic happen time and again for our guests. We very much appreciate you taking the time to share your experience, and we hope to see you again soon in paradise for the 5-star experience! Mahalo! Graham Williamson Resort Manager

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was impeccable
Stayed 8 nights in Jan 2022
Response from G.W on Jan 18, 2022
Aloha, Thank you so much for taking the time to leave us such a wonderful review! We appreciate the feedback and hope to see you again soon in paradise! Mahalo, Graham Williamson Resort Manager

2/10 Terrible

Robert, Webster

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Horrible stay. Did not honor beach location for elopement wedding ceremony. Denied access for use 24 hours prior to ceremony. Ruined our wedding/honeymoon.
Stayed 2 nights in Nov 2021
Response from G.W on Dec 23, 2021
Aloha Robert! I want to thank you for taking the time to provide feedback regarding our resort's guidelines surrounding Weddings & Special Events; we're always looking for ways to improve and will take your experience into account as we look towards future communications. We sincerely apologize that we could not fulfill your ceremony desires within the resort guidelines. If you would like to provide additional information please feel free to contact me directly at the resort. Mahalo! Graham Williamson Resort Manager

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Oct 2021

10/10 Excellent

Wen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2021
Response from G.W on Oct 8, 2021
Aloha, Thank you so much for taking the time to leave us such a wonderful review! We appreciate the feedback and hope to see you again soon in paradise! Mahalo, Graham Williamson Resort Manager

10/10 Excellent

Helena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2021
Response from G.Williamson on Sep 21, 2021
Aloha Helena, Thank you so much for taking the time to leave us such a wonderful review! We appreciate the feedback and hope to see you again soon in paradise! Graham Williamson Resort Manager

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are still in a dream state from our trip to the Four Seasons Hualalai. The property is stunning, the rooms are gorgeous, the staff goes above and beyond to help. We are already planning our trip back.
Stayed 3 nights in Jul 2021
Response from MLey on Jul 13, 2021
Aloha! Thank you so much for taking the time to leave us such a wonderful review. We'll be sure to share your feedback with the team, who strive to facilitate special experiences for our guests time and again. We look forward to seeing you again soon & happy planning. Mahalo! Mark Ley Director of Marketing

10/10 Excellent

Cory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible resort.. staff and accommodations top notch. 5/5 !
Stayed 6 nights in Jun 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Did have some construction which was mildly intrusive. Staff was excellent. Wait staff at main restaurant was exceptional and went out of the way to make it a memorable experience.
Stayed 3 nights in Jun 2021
Response from Sebastian Hinsch on Jun 22, 2021
Aloha, Thank you so much for taking the time to leave us such a wonderful review! We appreciate the feedback and are so happy to hear you had an overall positive experience with us here at Hualalai. We look forward to seeing you again soon! Sebastian Hinsch Resort Manager

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Amazing property and amenities provided. The place was definitely beautiful. Worth the price however I doubt I’d be returning. The service was very hit or miss. Half the workers were super friendly and accommodating and the other half seemed like they were annoyed or didn’t want to help us. For example requests such as moving pool chairs closer or getting towels seemed like the most bothersome request that we ended up doing it ourselves. I’d recommend everyone to at least stay there once but too mediocre of a service to be a yearly destination. Thanks for the great memories and the amazing Kings Pond.
Stayed 1 night in Jun 2021
Response from Sebastian Hinsch on Jun 9, 2021
Aloha! Thank you for providing your valuable feedback on our resort. We're thrilled that you were able to enjoy our amazing King's Pond. I apologize that your recent pool experience with us was less than ideal. We would love to hear any additional feedback, so please feel free to contact the resort directly at any time. Mahalo and looking forward to hearing from you soon. Sebastian Hinsch Resort Manager

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property in secluded area. Wonderful breakfast buffet. Would have preferred to have a solid door at the toilet room instead of louvered. Signage at the resort is terrible. Few signs that say "to Lobby or Reception." Paths should have names. We got lost multiple times. Need more restaurants open for lunch.
Stayed 4 nights in May 2021
Response from Sebastian Hinsch on Jun 9, 2021
Aloha! I want to thank you for taking the time to provide feedback regarding our resort. Thank you for the feedback, we're always looking for ways to improve and will take your experience into account as we look towards future changes. Please contact our resort directly if you'd like to share any additional questions or concerns. Mahalo, Sebastian Hinsch Resort Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel met and surpassed expectations. My beachfront room proximity to the water and the view of sundowns was spectacular. The pools are remarkably set. Food although a bit pricey is good enough where you don't have to venture outside the hotel. The icing on the cake was the service and friendliness of the staff which unsurpassed. I found Hawaiians in general to be endearing and welcoming. I give this place the highest recommendation and while I don't normally repeat, I will be coming back here.
Stayed 4 nights in May 2021
Response from S.Hinsch on Jun 2, 2021
Aloha, We are absolutely honored you chose to stay with us for your paradise vacation! We will be sure to share this feedback with the fantastic team that makes this magic happen time and again for our guests. We very much appreciate you taking the time to give us a review, and we'll see you again soon in paradise! Sebastian Hinsch Resort Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible resort
Amazing property and top notch service.
Stayed 2 nights in May 2021
Response from S.Hinsch on Jun 2, 2021
Aloha, Thank you so much for taking the time to leave us such a wonderful review! We appreciate the feedback and hope to see you again soon in paradise! Sebastian Hinsch Resort Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing! Property is absolutely stunning and gorgeous. Staff were very friendly and go out of their way to make your experience perfect. Can’t wait to go back again one day.
Stayed 2 nights in May 2021
Response from S.Hinsch on Jun 2, 2021
Aloha, Thank you so much for sharing your experience with us, we will pass your sentiments on to our staff. We agree they really make this place so special. We hope we get the chance to extend our ho'okipa to you again soon. Sebastian Hinsch Resort Manager

10/10 Excellent

Trevor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Hualalai
We've stayed at this property several times before. We enjoyed the new zero-edge pool next to the swim-in aquarium. The tempura fish sandwich available at that pool is not to be missed, but we were bummed to find out the hard way that they stopped serving at 4pm when we tried ordering it again a couple days later. A couple of our past tried and true absolute favorite dishes over the years were no longer on the menus at Beach Tree and Ulu which was definitely disappointing. And overall, just didn't love anything we tried on the new menu at Ulu. We also miss the fresh eggs benedict option on the buffet at breakfast. There were a few less amenities available during this stay due to some covid restrictions still in place and seemed to be a little lighter staffing at the pools. Noel and Keone were a couple of the standout service we did have at the pools. But, overall we had a great stay and we'll be back for sure.
Stayed 1 night in May 2021
Response from S.Hinsch on Jun 2, 2021
Aloha Trevor! Thank you so much for taking the time to leave us such a wonderful review. We are ecstatic to hear that you enjoyed the new King's Pond! We'll be sure to share your feedback with Noel & Keone, who strive to facilitate special experiences for our guests time and again. We hope to see you and you again soon in paradise! Sebastian Hinsch Resort Manager

10/10 Excellent

Lisha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2021
Response from S.Hinsch on Jun 2, 2021
Aloha Lisha, Thank you so much for taking the time to leave us such a wonderful review! We appreciate the feedback and hope to see you again soon in paradise! Sebastian Hinsch Resort Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2021
Response from S.Hinsch on Jun 2, 2021
Aloha, Thank you so much for taking the time to leave us such a wonderful review! We appreciate the feedback and hope to see you again soon in paradise! Sebastian Hinsch Resort Manager