Interior

Reviews of Manchester Inn and Suites

2.5 out of 5
Manchester Inn and Suites
20 Taylor Street, Manchester, CT

Reviews

6.6
Rating 10 - Excellent. 234 out of 1000 reviews" "
Rating 8 - Good. 268 out of 1000 reviews" "
Rating 6 - Okay. 186 out of 1000 reviews" "
Rating 4 - Poor. 162 out of 1000 reviews" "
Rating 2 - Terrible. 150 out of 1000 reviews" "

6.8/10

Cleanliness

7.2/10

Staff & service

5.8/10

Amenities

6.0/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

8/10 Good

Corey

Travelled with partner
Liked: Cleanliness, staff & service, amenities
I chose this hotel primarily for the EV chargers out front. There are 2 chargers and they worked great! The hotel itself is a bit on the older side but was good and clean otherwise. I would def stay again.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 25, 2024
Dear Corey,Thank you for indicating that you would stay with us again. That's the highest compliment possible. Our goal is an excellent experience for every guest, and we are pleased we are completely satisfied. We invite you to stay with us again soon so you can experience the many positive attributes of our hotel again. Sincerely Hotel Manager

8/10 Good

Janaina Cássia, Shrewsbury

Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 26, 2024
Dear Guest, Thank you so much for sharing your recent stay with us and for giving 4 out of 5. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely Hotel Manager

2/10 Terrible

Sivaramakrishna Prasad, Mississauga

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Would not recommend for families
Stayed 1 night in Feb 2024
Response from Hotel Manager on Mar 19, 2024
Dear Sivaramakrishna Prasad,We appreciate your feedback and are sorry to hear that you would not recommend our hotel for families. We value all comments and take them seriously in our continuous efforts to improve. If there are specific areas where we fell short in catering to families, we would love to hear more details so we can address them accordingly. Our goal is to provide a welcoming environment for all our guests, and your input will help us ensure that we meet this standard. Thank you for taking the time to share your thoughts, and we hope to have the opportunity to exceed your expectations in the future.SincerelyHotel Manager

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I know they are doing renovations so i believe they are doing great things. I stay here on various occausions and there is only one girl on the front desk that could be more friendly. Otherwise excellent experience.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 17, 2024
Dear Donna, Thank you for your great review! I'm so glad you had a great time at our hotel. We certainly try our best to offer the best and certainly the most comfortable stay possible. We look forward to hosting you again very soon! Sincerely, Hotel Manager

6/10 Okay

George

Travelled with family
Place needs a facelift. New rules and potential hidden charges disconcerting. Half hotel under construction and breakfast hours for a weekend sad. 7-9. Girl behind desk apologetic and friendly and seems new owners a little harsh and unbending
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Mar 17, 2024
Dear George,Thank you for the stay at our hotel. We appreciate your valuable feedback and are glad to hear that you found our staff to be friendly and accommodating. Your comments regarding the need for a facelift, new rules, potential hidden charges, and the ongoing construction are duly noted, and we will certainly take them into consideration for future improvements. We apologize for any inconvenience caused and assure you that we are committed to enhancing the overall guest experience. We hope to have the opportunity to welcome you back and provide an even more enjoyable stay in the future.SincerelyHotel Manager

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 13, 2024
Dear Amy,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us a 5-star rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!!SincerelyHotel Manager

8/10 Good

Erick

Liked: Cleanliness, staff & service
I usually end up staying here while I’m in this area because it’s a good balance of price and quality. The room is always clean. Sometimes it can be a bit noisy at night.
Stayed 1 night in Jan 2024
Response from Hotel Manager on Mar 6, 2024
Dear Erick, Thank you for your great review! I'm so glad you had a great time at our hotel. We certainly try our best to offer the best and certainly the most comfortable stay possible. We look forward to hosting you again very soon! Sincerely, Hotel Manager

4/10 Poor

Ashley

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
We stayed for three nights while attending a funeral. This hotel is extremely outdated. Furniture was old, dilapidated and worn. Bedsheets and blankets were extremely thin and of poor quality. Bathroom sink was scratched and chipped. The toiletries provided in the bathroom (tubes of shampoo and conditioner) appeared to have already been used. Carpets were dirty, stained, and sticky. Housecleaning wasn’t done because it is only done every three days. This meant no bedding changes and no fresh towels. The fish tanks and fountain in the front lobby smelled disgusting, like mold and trash. The elevator was old and rickety. Based on all of this, we didn’t even want to try the “free breakfast” (other reviews say it is just cereal.) To be fair, the property is currently being renovated; apparently, it will be turned into a Best Western. Front desk staff were also polite. As of recently, it was a poor experience overall and I do not recommend it.
Stayed 3 nights in Feb 2024
Response from Hotel Manager on Feb 20, 2024
Dear Ashley, Thank you for the stay at our hotel. I regret that we couldn’t completely satisfy because of the issues mentioned in your review, which made your stay unpleasant. We take real pride in our hotel, and I apologize if we let you down. We are addressing your observations point by point for further improvement and you shall definitely see the difference during your next visit. We await your earliest next trip to our area and promise a nice stay with us. Sincerely,Hotel Manager

6/10 Okay

Lissette

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 16, 2024
Dear Lissette, Thanks so much for your very kind feedback. I sincerely appreciate your 3 star rating, and I am pleased you had a nice experience with us. Hope you will stay with us again soon. We will be here for you whenever you need us again. Sincerely, Hotel Manager

4/10 Poor

Louise

Disliked: Cleanliness, staff & service, property conditions & facilities
Maid never came in to clean or give towels after I asked the maid to please service the room. Garbage is left outside rooms with food containers open. I let the front desk know but nothing was done. All I can think of are bugs going into this garbage. Don’t believe they had enough staff to do these jobs. I won’t be going to this place again. Hotel was being renovated, but that doesn’t excuse the garbage outside the room. I’m talking paper bags full
Stayed 3 nights in Feb 2024
Response from Hotel Manager on Feb 13, 2024
Dear Louise, Thanks for being a guest at our hotel. Our apologies for all the inconveniences you had with the stay as mentioned in the review. Our hospitality ensures a nice experience for our guests, but here something has really not worked. It is unfortunate that we could not provide you with a good staying experience which you really deserved. Kindly understand and give us another chance to prove ourselves. Please visit us again.Sincerely,Hotel Manager

2/10 Terrible

Alan

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
They are renovating and it was right above our head. One of the worst experiences I have had at any hotel. But let me say the staff on the property were polite and professional. Clearly management is the problem here.
Stayed 3 nights in Feb 2024
Response from Hotel Manager on Feb 11, 2024
Dear Alan,,Thank you for the stay at our hotel. We are happy that you had a generally good experience with us. We are always trying to provide a great experience for the new guest.We have noted your concern and forwarded to the management department. We will surely work on it. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.SincerelyHotel Manager

8/10 Good

ABDUL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
1-They did NOT provide water bottles in the Room 2- At breakfast which the call'CONTINENTAL BREAKFAST" they do NOT provide water.I went to the front desk and asked for water bottle and his response was "We do NOT have drinking water" There are juices there. I told him My wife and I cannot drink those juices instead of water as we DIABETIC.
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 6, 2024
Dear ABDUL,Thanks for choosing our hotel. I’m pleased that you had a generally good experience with us, but I’m very concerned that we didn’t live up to your standards or expectations. We have forwarded this issue to the management team. Trust us with your stay in the future for excellence beyond measure. Please stay with us again.SincerelyHotel Manager

4/10 Poor

Dustin

Travelled with group
There wasn’t much to like. The “included”breakfast was quite poor. And they let people with their animals in there. Fur flying around. Crappy coffee machine that’s mostly water. We rented 2 rooms. One stank so bad and was dirty we had to get a new room. Second one was better. Didn’t smell of smoke or stale. And all rooms are supposed to be smoke free. Tv didn’t work. Doors didn’t latch tight. Anyone could break in without trying. I can understand outdated. But this was just. Not a good place to stay. They only give you new towels after 3 days. And only if you request. Which there are 0 signs informing you of that. Not a single vending machine worked in the place. Just not a clean or friendly. Only thing was that it was cheap. Luckily being turned into a best western and fully renovated
Stayed 3 nights in Jan 2024
Response from Hotel Manager on Jan 29, 2024
Dear Dustin,Thank you for the stay at our hotel. I’m terribly sorry that we failed to meet your expectations in some ways and that our efforts to compensate you for your trouble were not enough to satisfy you. We take real pride in this hotel and believe that pride shows in everything we do. I’m disappointed that we could not satisfy you, and I hope you will try us again in the future. We’re always working to make the guest experience better than ever before.SincerelyHotel Manager

2/10 Terrible

Russell

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked on line,the motel is under construction,it was never mention,I ask check in worker when I got there,she said she was told not to say anything.Noise was unbelievable,woke up in the morning,no hot water,and breakfast area was close,, check in worker didn't have a clue what was going on.Please look else where,not even fit for your pet!!!!!
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 24, 2024
Dear Russell,Thanks for your comments. I’m pleased that you had a generally good experience with us, but I’m very concerned that we didn’t live up to your standards or expectations. We take great pride in our hotel, and I hope that shows. We’re also always working to get better. I hope you will give us another chance and see that we’re doing what we can to improve and enhance the guest experience.Sincerely,Hotel Manager

4/10 Poor

Dawn

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They were replacing the roof and it was noisy and dirty
Stayed 2 nights in Dec 2023
Response from Hotel Manager on Jan 23, 2024
Dear Dawn,Thank you for the stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations . Your satisfaction is important to us.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Please visit us again.SincerelyHotel Manager

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 19, 2024
Dear Robert,Thanks for stay at our hotel and great feedback by giving us a 4-star rating. Our mission is to provide the best service and ensure that the guest rate us the most comfortable hotel in our area. Hope you had a satisfactory stay. We would like to know what we can improve to earn a 5 Star Review on your next stay.Sincerely Hotel Manager

8/10 Good

Robert

Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 19, 2024
Dear Robert, Thank you so much for sharing your recent stay with us and for giving 4 out of 5. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely Hotel Manager

6/10 Okay

Andrew

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Upon arrival the near empty lot and run down looking building gave an unsafe feeling of a drug hotel. Staff at the desk was unprofessional and sometimes were in pajamas or looked like they just rolled out of bed, they were not rude or unfriendly just didn’t care to be there. The interior of the hotel was not bad just old and wore out, in the words of the desk clerk “it’s not the Hilton”. Room had a clean bed and linens. Bathroom was clean. Floors were not something I would’ve walked barefoot on as they felt dingy and in some spots a little sticky. Empty beer bottle caps under the bed and behind the fridge as well as a mini liquor bottle and dust as if it had never been moved to be cleaned. Wall paper was peeled back in many many places, wood furniture seemed as if a pet had chewed on a corner and some was swelled and coming apart from age and maybe from being wet. There are long term renters staying here with dogs and people that smoked in their rooms across from our’s regardless of the no smoking signs, thankfully this never seeped into our room. Outside the entrance were numerous occasions of people smoking marijuana! I am sick of that! One night upon returning a local police officer was there but the front desk said everything was okay. Another morning I noticed several in marked police cars pulling in and staging. I pulled up to one and they said they were watching to find a “wanted fugitive from South Carolina, & it was good for a shooting or stabbing every couple of m….
Stayed 8 nights in Dec 2023
Response from Hotel Manager on Jan 10, 2024
Dear Andrew,Thank you for the stay at our hotel. I’m terribly sorry that we failed to meet your expectations in some ways and that our efforts to compensate you for your trouble were not enough to satisfy you. We take real pride in this hotel and believe that pride shows in everything we do. I’m disappointed that we could not satisfy you, and I hope you will try us again in the future. We’re always working to make the guest experience better than ever before.SincerelyHotel Manager

8/10 Good

Lucianna

Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 27, 2023
Dear Lucianna,Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5-star review on your next stay.Sincerely, Hotel Manager

4/10 Poor

Derek

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Parking lot full of litter. It was gross to try to walk a dog.
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 26, 2023
Dear Derek,Thank you for the stay at our hotel. We are happy that you had a generally good experience with us. We are always trying to provide a great experience for the new guest.We have noted your concern and forwarded to the management department. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Please visit us again.SincerelyHotel Manager

8/10 Good

James

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023
Response from Hotel Manager on Dec 25, 2023
Dear James,Thank you for taking your valuable time to leave a rating for your stay at our hotel. If you can think of anything to raise our guest satisfaction score from 8 to 10, please be sure to let us know. We appreciate your business. We look forward to seeing you again soon!Sincerely, Hotel Manager

4/10 Poor

Christine

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Very out dated property..Carpets were dirty..Charged $25 for early check in..Will stay somewhere Else next time
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 23, 2023
Dear Christine,We apologize for the disappointment you experienced during your stay. Your feedback about the outdated property, dirty carpets, and the unexpected early check-in charge is important to us. We are actively addressing these issues to improve our facilities and communication. We appreciate your input and hope to have the opportunity to provide you with a more satisfying experience in the future.Sincerely,Hotel Manager

4/10 Poor

Verified traveller

Travelled with family
Disliked: Property conditions & facilities, room comfort
Disappointed
Disappointing. It must have been a nice Inn at some point but it's a relic. Linens, towels, and pillows are at least 20 years old yellowed with years of use, burn and stained carpets, turning on the heat smelled of gas, poorly lit room, peeled furniture, stained bathroom counters. Elevator is very old and slow. Smells of smoke. Breakfast was toast and cereal. New waffle maker wasn't working. Nice staff and little dinner must have been cute at one point. Fish tank was a high light with fountain but not great for kids.
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 21, 2023
Dear Guest,We sincerely apologize for the disappointment you experienced during your stay. Your feedback is crucial, and we appreciate you bringing these issues to our attention. We are actively addressing the concerns raised to ensure necessary improvements. Your comfort and satisfaction are our priorities, and we regret that we fell short of meeting your expectations. If your travels bring you back to the area, we hope to have the opportunity to provide you with a much-improved experience.Sincerely,Hotel Manager

10/10 Excellent

Martin Perry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 21, 2023
Dear Martin Perry,Thanks for the stay and the great feedback by giving us a 5-star rating. It is really encouraging. We feel proud when we get such ratings, which motivates us to serve better. I look forward to welcoming you again.Sincerely, Hotel Manager

2/10 Terrible

Vanesha

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Hotel Manager on Dec 16, 2023
Dear Vanesha,It is disappointing to see that your stay was not satisfactory at our hotel, given the 1-star rating. It would have been better if you could have specifically mentioned the key areas that bothered you so that we could have focused on improving them. Anyway, your feedback is important to us, and you can contact us at any time to inform us of your concerns. Guest feedback is important to us for improvement. I look forward to seeing you again.Yours sincerely,Hotel Manager

8/10 Good

Chantel

Response from Hotel Manager on Feb 8, 2024
Dear Chantel, Thank you so much for sharing your recent stay with us and for giving 4 out of 5. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely Hotel Manager

2/10 Terrible

Austin

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Gross avoid
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 8, 2023
Dear Austin,It is disappointing to learn that your experience at our hotel was unsatisfactory. To help us improve the areas that bothered you, it would have been better if you could have mentioned them specifically. Anyway, your feedback is important to us, and you can contact us at any time to express your concerns. We value guest feedback in order to make improvements. I look forward to seeing you again.Sincerely, Hotel Manager

4/10 Poor

Donna

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Made the reservation same day after reviewing on Expedia. As I was passing the property on my way to an event, I thought I'd check in early, did not need access to room. The property wanted $25 to check in 2 hrs early. Why does it not say this on Property info. The property is also starting renovation (which it needs) and will be changing to a Best Western. No mention of that on Expedia either. Overall, room was clean, obviously hard used. Receptionist was good, wasn't much there for the "included" breakfast.
Response from Hotel Manager on Dec 7, 2023
Dear Donna,Thanks for choosing our hotel. I’m pleased that you had a generally good experience with us, but I’m very concerned that we didn’t live up to your standards or expectations. We have forwarded this issue to the management team. Trust us with your stay in the future for excellence beyond measure. Please stay with us again.SincerelyHotel Manager

4/10 Poor

Monique

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
This hotel is outdated. Construction was happening right over my room. The noise woke me up and gave me a migraine. No one is in any uniform. The staff was walking around in slippers.
Stayed 2 nights in Nov 2023
Response from Hotel Manager on Dec 6, 2023
Dear Monique,We apologize for the inconvenience you experienced during your stay. It's regrettable that construction noise disrupted your rest, and we understand the impact it had on your comfort. Your feedback about the outdated appearance and the staff not in uniform is duly noted, and we will address these issues to ensure a more pleasant experience for our guests. We appreciate your patience and understanding. If your travels bring you back to the area, we hope to have the opportunity to provide you with an improved stay.Sincerely,Hotel Manager

2/10 Terrible

Jason

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was no safety latch on the inside of the door. The walls were pealing and very dirty. All the surfaces felt grimly and filmy to touch and smelled moldy. I couldn’t even make it through the night I left at 4am
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 28, 2023
Dear Jason,We apologize for the unsatisfactory conditions you experienced during your stay. Your feedback regarding the lack of a safety latch, peeling walls, and cleanliness concerns is deeply concerning. We take these matters seriously and will address them promptly to improve our accommodations. We regret the impact on your stay and hope to have the opportunity to provide a more comfortable experience in the future.Sincerely, Hotel Manager

10/10 Excellent

Anthony

Stayed 1 night in Nov 2023
Response from Hotel Manager on Dec 17, 2023
Dear Anthony,It is delightful to receive 5-star feedback.I hope that you had a marvelous stay.Our team is very overwhelmed by the ratings.It is a privilege to host guests like you.I await your next visit.Sincerely, Hotel Manager

10/10 Excellent

Ernesto

The customer service I love
Stayed 3 nights in Nov 2023
Response from Hotel Manager on Nov 28, 2023
Dear Ernesto,Thank you for the fantastic 5-star review! We're thrilled to hear that you love our customer service. Providing excellent service is our priority, and we're delighted that it has contributed to a positive experience for you. If there's anything specific you appreciate about our customer service or any suggestions you have, feel free to share. We look forward to welcoming you back in the future!Sincerely, Hotel Manager

8/10 Good

Marita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was only one night,but it was good,i was satisfied with the cleanliness and staff was ok,i check in 11:30pm and check out 7am so not much to talk about here.
Stayed 1 night in Nov 2023
Response from Hotel Manager. on Nov 24, 2023
Dear Marita,Thank you for taking the time to share your experience. We're pleased to hear that your one-night stay was good and that you were satisfied with the cleanliness. We understand that your time with us was brief due to late check-in and early check-out, but we appreciate your positive feedback on our staff and the overall experience. We hope to have the opportunity to welcome you back for a longer stay in the future.Sincerely, Hotel Manager

6/10 Okay

Charles

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 25, 2023
Dear Charles,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business.Sincerely, Hotel Manager

4/10 Poor

Lewis

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 23, 2023
Dear Lewis,Thanks for your stay, and I'm disappointed to see a 4-star rating out of 10. I apologize that we let you down. You don’t mention any specific failures you experienced, so I can’t comment further. I can tell you that we’re involved in a continuous improvement process and are working to make the hotel better than ever before. Perhaps the experience will be better for you if you give us another try in the future.Sincerely,Hotel Manager

8/10 Good

Wilburn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth much more
This is a decent hotel with older but well kept rooms. I'd stay again and again
Stayed 2 nights in Nov 2023
Response from Hotel Manager on Nov 22, 2023
Dear Wilburn,Thank you for indicating that you would stay with us again. That's the highest compliment possible. Our goal is an excellent experience for every guest, and we are pleased we are completely satisfied. We invite you to stay with us again soon so you can experience the many positive attributes of our hotel again. Please visit us again.SincerelyHotel Manager

8/10 Good

Sean

Stayed 2 nights in Nov 2023
Response from Hotel Manager on Nov 21, 2023
Dear Sean, Thank you so much for sharing your recent stay with us and for giving 4 out of 5. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely Hotel Manager

10/10 Excellent

Lillenah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very accomodating
Our stay was very nice. I just had knee surgery and asked for some close, and she couldnt have gotten me closer. She was very nice and accomadating.
Stayed 2 nights in Nov 2023
Response from Hotel Manager. on Nov 16, 2023
Dear Lillenah,Thank you for your great feedback. We are delighted to hear that your stay was very nice and that the staff was accommodating, especially during your recovery from knee surgery. It's wonderful when hotel staff goes above and beyond to make guests feel comfortable and cared for. Wishing you a smooth and speedy recovery, and thank you for taking the time to share your positive experience.Sincerely, Hotel Manager

4/10 Poor

Joan, New Britain

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible using pandemic as excuse for not cleaning and untrained staff
Stayed 4 nights in Nov 2023
Response from Hotel Manager. on Nov 16, 2023
Dear Joan,We regret the unpleasant experience you had during your stay with us. This is not the kind of experience we want to provide to our guests. We take feedback from our guests very seriously. we have noted the issues highlighted by you and will get them resolved by the concerned team. Hope you will give us yet another opportunity to serve you better. Sincerely, Hotel Manager

10/10 Excellent

sunil

Liked: Cleanliness, staff & service, property conditions & facilities
Good clean and well mai tai ed property
Stayed 2 nights in Nov 2023
Response from Hotel Manager on Nov 9, 2023
Dear sunil,Thanks for your stay at our hotel. We thank you that you noticed the cleanliness of our hotel. We accept your appreciation for it. Our goal is an excellent experience for every guest, and I'm pleased you were completely satisfied. We invite you to stay with us again soon so you can experience the many positive attributes of our hotel again. SincerelyHotel Manager

8/10 Good

Jeff

Travelled with family
Liked: Cleanliness, staff & service
Toilet paper holder roll was too big for the roll of paper. Roll of paper had to sit on floor. No tissues in the room. All else was good.
Stayed 2 nights in Nov 2023
Response from Hotel Manager on Nov 7, 2023
Dear Jeff, Thank you for the stay at our hotel. We are happy to learn that your overall experience was excellent. We are always trying to provide a great experience for the new guest.We have noted your concern and forwarded to the management department. We promise next time you will find a great experience. Please visit us again.SincerelyHotel Manager

4/10 Poor

Joane

Travelled with family, Business traveller
Disliked: Cleanliness, amenities
The room was nit very clean and staff not helpful
Stayed 7 nights in Oct 2023
Response from Hotel Manager on Nov 4, 2023
Dear Joane,Thank you for choosing our property.We are very sorry that we did not meet your expectations.Your comments are very important to us, as they will help us to improve our services and our guest experience even more.We hope that you will visit us again.SincerelyHotel Manager

6/10 Okay

Gina

Stayed 1 night in Oct 2023
Response from Hotel Manager on Nov 24, 2023
Dear Gina,Thanks so much for your very kind feedback. I sincerely appreciate your 3-star rating, and I am pleased you had a nice experience with us. I hope you will stay with us again soon. We will be here for you whenever you need us again.Sincerely, Hotel Manager

6/10 Okay

Joane

Stayed 7 nights in Oct 2023
Response from Hotel Manager. on Nov 16, 2023
Dear Joane,Thank you for the stay and the feedback. We are confident that you had a satisfactory stay looking at the three stars. Please give us your specific comments if any for bettering our services. Guest satisfaction is our priority. Please stay with us again. Sincerely, Hotel Manager

2/10 Terrible

Isamar

Disliked: Cleanliness, property conditions & facilities
This place was absolutely nasty the rugs weren’t clean, bed sheets had stains. Not for me and I did not end up staying.
Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 26, 2023
Dear lsamar,Thank you for the stay at our hotel. I’m sorry we failed to meet your expectations. I sincerely apologize that we let you down and assure that action is already being taken to make things better for the future. We are looking for ways to improve our service. Thank you for staying and we hope you give us another chance.Sincerely,Hotel Manager

6/10 Okay

Nancy Matos

Stayed 4 nights in Oct 2023
Response from Hotel Manager. on Nov 14, 2023
Dear Guest,Thank you for the review. It's nice to see that you had an overall good experience. Our goal is to provide a consistently superior guest experience, and your comments are very important to us. I hope that you will reconsider staying with us again.Sincerely,Hotel Manager.

10/10 Excellent

Jimmy

Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 26, 2023
Dear Jimmy,Thanks for staying with us and for appreciating your stay with us by giving us a 5 out of 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await your arrival. It is our privilege to serve guests like you.Sincerely, Hotel Manager

8/10 Good

Cathy

Stayed 1 night in Oct 2023
Response from Hotel Manager. on Nov 13, 2023
Dear Cathy, Thank you so much for sharing your recent stay with us and for giving 4 out of 5. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely, Hotel Manager

4/10 Poor

Amy

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We had 1 towel for 2 people. The breakfast options weren't the greatest. Wall paper was falling off, the toilet constantly ran, they never gave us more toilet paper and the shower didn't drain.
Response from Hotel Manager on Oct 24, 2023
Dear Amy,We're sorry to hear about the multiple issues you encountered during your stay. Your feedback is important, and we apologize for the inconvenience you experienced with the limited towels, breakfast options, room maintenance, and cleanliness. We will address these concerns to improve the quality of our accommodations. Thank you for sharing your experience, and we hope to provide a more satisfying stay in the future.Sincerely, Hotel Manager

8/10 Good

Ian

Stayed 4 nights in Oct 2023
Response from Hotel Manager. on Nov 13, 2023
Dear Ian,Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager