Desk, laptop workspace, blackout drapes, iron/ironing board

Reviews of Chocolate Express Hotel & Suites Hershey

2.5 out of 5
Chocolate Express Hotel & Suites Hershey
181 Hershey Road, Route 39, Hummelstown, PA

Reviews

5.6
Rating 10 - Excellent. 131 out of 1000 reviews" "
Rating 8 - Good. 210 out of 1000 reviews" "
Rating 6 - Okay. 223 out of 1000 reviews" "
Rating 4 - Poor. 198 out of 1000 reviews" "
Rating 2 - Terrible. 238 out of 1000 reviews" "

5.8/10

Cleanliness

6.4/10

Staff & service

5.0/10

Amenities

5.4/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

2/10 Terrible

Jo

When we arrived the hotel was shut down due to an inspection of the building. Apparently they need do do repairs and could be open until the repairs were made.
Stayed 1 night in Mar 2024

2/10 Terrible

Susan

Bathroom had broken switch plates, broken woodwork, & broken tiles. The furniture looked like dogs gnawed at it & after one night, they told us the hotel was being shut down because the Sprinkler System was defective. On the positive side, they did find us another hotel!
Stayed 3 nights in Mar 2024

10/10 Excellent

Joanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very helpful
Stayed 1 night in Feb 2024

2/10 Terrible

Amy

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

2/10 Terrible

Patricia

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

James

Travelled with family
Disliked: Cleanliness
Stick with the normal names
It was just a normal hotel, they’ve done a lot of work, but have not done the final touches. Everything was kind of messy and discombobulated but overall it was quiet the queen size bed seem more like a full.
Stayed 1 night in Dec 2023

10/10 Excellent

Judy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice. I went mid week in December. We were the only guest so I didn’t expect them to lay out the continental breakfast that I thought when I booked would be included but I would’ve appreciated a fresh pot of coffee in the lobby. Yes, they had one of those single coffee makers in the room with powdered creamer, but I don’t like that.
Stayed 1 night in Dec 2023

2/10 Terrible

felicia

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
live and dead roaches in the room, outlets hanging out of the wall with extension cords plugged into them, the power cord for the bathtub was plugged into the extension cord that was plugged into an outlet hanging out of the wall. very unsafe, no management on site, no refunds offered for such dirty conditions.
Stayed 1 night in Oct 2023

6/10 Okay

Valerie

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Corrie

Liked: Cleanliness, staff & service, room comfort
Solo traveler
As a woman, traveling solo can sometimes feel unsafe. I have no fear in traveling to far away places but I do look at hotels and the security it offers within the room. I felt safe and the room was clean, bed was comfortable and pillows offered many different options. Will be staying here again in my future travels to Hershey, PA.
Stayed 1 night in Nov 2023

4/10 Poor

Alene

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023

6/10 Okay

GARY

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Needs updated. Pull out couch/bed was horrible!
Stayed 2 nights in Nov 2023

8/10 Good

Amber

Stayed 2 nights in Oct 2023

4/10 Poor

Juliana

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Oct 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We will be back !!
We really enjoyed our stay, very convenient to Hershey park. The owner was extremely nice and went up and beyond to help us.
Stayed 1 night in Oct 2023

8/10 Good

Neil

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not the Ritz, but descent hotel.
It was clean, quiet, had upgraded bathroom,basic breakfast, friendly staff. Close to Hersheypark.I would stay there again.
Stayed 4 nights in Oct 2023

2/10 Terrible

Logan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel uses fake pictures as the advertisement. You have to really look into this place on google to see how it looks. When i pulled up it felt like i got into a run down neighborhood. I cut my losses and let them keep my 2 night stay and we went somewhere else for the night. Hotels customer service called to try to get me a refund and they said the guy was super rude and yelling at her for even asking. Im going to assume this happens alot...if you are looking for a decent stay in Hershey DO NOT choose this place. You will be disgusted and it will be a waste of your money.
Stayed 2 nights in Sep 2023

6/10 Okay

Eliza

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
Indoor pool closed on labor day that kind of defeats the purpose of a INDOOR pool. Tea bags for breakfast but no hot water. Otherwise it was fine. No bed bugs or roaches like the other reviews said.
Stayed 1 night in Sep 2023

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

2/10 Terrible

Rob

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Book somewhere else
The whole room was humid, even with the air on, so everything including the sheets were damp. There was a bit of a smell in the room. The wallpaper in places was held on with duct tape. The comforter had stains on it. Overall, if you can afford to, find somewhere else to stay.
Stayed 6 nights in Sep 2023

8/10 Good

Mike

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a good property. The soap in shower issue was perplexing. Tubs seem a bit old but overall a great place to stay in Hershey very much recommended
Stayed 2 nights in Sep 2023

6/10 Okay

christopher

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Rachael

Liked: Cleanliness, staff & service, room comfort
Clean and convenient to Hershey Park
Room was very clean, bed was comfortable and AC and mini fridge worked fine. There were plenty of places to sit (other than on the bed) - two chairs and a desk with a chair and put bags and luggage. My room was quiet (I could hear the occasional closing of the stairwell door, but my room was right next to the stairwell and elevator) and the window had blackout shades. Check in was fast and easy, and parking was good. Only drawback was that the shower head where it comes out of the wall had a leak and the water pressure wasn't what it should have been.
Stayed 1 night in Sep 2023

10/10 Excellent

Valerie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly environment. Very clean and quiet. Lots to do in the area.
Stayed 2 nights in Sep 2023

8/10 Good

JoAnn

Travelled with group
Liked: Cleanliness, staff & service
Good service when needeed batteries for TV wand and for the jacuzzi
Stayed 2 nights in Sep 2023

2/10 Terrible

Lisa

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We didn’t even say the property was false advertisement place was broken down dirty expedia should not recommend at all total disappointment I will never book thru expedia
Stayed 2 nights in Sep 2023

10/10 Excellent

David

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice, quiet, clean motel. Affordable too! We had a microwave, fridge, and small coffee pot in our room. I would definately stay here again!
Stayed 1 night in Aug 2023

2/10 Terrible

Viviana

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

Francis

Travelled with family
Liked: Room comfort
Carpets were dirty
Stayed 1 night in Aug 2023

10/10 Excellent

Flavia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall: 1 Night Stay
Hard to find in-room jacuzzis now-a-days, but for the price I’d stay there again. The room was a little dated, but nothing worth not getting. Due to the fact that it is reopening and with only few staff there was dust within the cabinets, but other than the room was clean. On the other side of that, there were no other residents within the hotel, so it was very quiet! 8/10
Stayed 1 night in Aug 2023

10/10 Excellent

Harry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Give it a try.
Much better looking on the inside than the out. When we pulled up it looked dumpy but the inside was fine. Nice man at office.
Stayed 1 night in Aug 2023

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Tina

Stayed 1 night in Aug 2023

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient, clean and comfortable
It was great, let me check in early and very convenient and close to all the attractions in Hershey. I went to Guns n Roses concert at Hershey stadium and parked in the tailgating parking lot which was right down the road. Hotel was very clean and comfortable, I don't know why I see bad reviews on here. I would definitely stay here again.
Stayed 1 night in Aug 2023

6/10 Okay

Nichol

Stayed 1 night in Aug 2023

8/10 Good

steve

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean quiet hotel great for a nights stay.
Stayed 1 night in Aug 2023

10/10 Excellent

Atif

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place with excellent location
Stayed 2 nights in Aug 2023

2/10 Terrible

Natalie

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked this hotel for my stay with my boyfriend. Upon arriving, we had to be called to be greeted. Once checked in, we made our way to our suite. Upon entering the room, my boyfriend and I sat down and I realized there was a roach crawling towards me. It was also not a small roach. This made us want to investigate and look around. As we looked, we came across baby roaches behind the sofa, near the refrigerator in the room, as well as inside the kitchen cabinet near the fridge. When I got the front desk man on the phone to explain this, he didn’t come to speak to me in the front and told me that there was no manager on site to help me with a refund. Mind you, I have photos of bugs and what looked like eggs or feces from the bugs. When I reached out to Expedia, they stated that the hotel will not refund me for the two nights, even though the night we checked in, we had to leave and had to pay a lot of money for a new hotel. This was such a terrible and uncomfortable experience and I wish this doesn’t happen to anyone else. We couldn’t even get another hotel until 2:30 AM. Waited over an hour and a half in my car until we can find a new place to stay. The place was also beaten down and dirty. Would absolutely not recommend to anyone.
Stayed 2 nights in Aug 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Staff was very friendly. Hotel needs a face-lift. Pool area need's to be fully upgraded. Vending machines need to be replaced.
Stayed 1 night in Aug 2023

10/10 Excellent

Stephanie

Stayed 1 night in Aug 2023

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's very average hotel and not so clean. Found the used diaper by the previous guest behind the TV stand. More over, unexpected $18 fee collection in hotel in the name of cleaning. It was a shocking news not only for me, noticed other guests are also arguing with the front desk person. This is was not mentioned during booking and we were annoyed. Breakfast included, but just average.
Stayed 1 night in Jul 2023
Response from Agm on Aug 4, 2023
So sorry about the used diaper, but there was no diaper was found or you never said the four day you stayed in that room. And old diaper smiled very bad too. before any guest book Expedia site will send you info there is cleaning fee you have to pay at Hotel.

2/10 Terrible

Patricia

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2023

2/10 Terrible

Ronald

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Way outdated. Bathroom was terrible. Old air conditioning units kept you awake all night beds lumpy needs new mattresses overall a disastrous stay
Stayed 1 night in Jul 2023

2/10 Terrible

Marlene

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Amenities, property conditions & facilities
I did not like how the ice machine worked no scooper so if anyone wanted to be spiteful that’s the place to be which is nasty… over all the room we were in was okay beside the toliet not being able to flush… the facility was very out dated for the price we paid wouldn’t stay there again.
Stayed 1 night in Jul 2023

6/10 Okay

Damian

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Disappointed with no one at the front desk. Had to call a number and half the time the didn't answer. Pool area was unkept and dirty.
Stayed 1 night in Jul 2023

8/10 Good

Johanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

6/10 Okay

Sandra

Stayed 2 nights in Jul 2023

4/10 Poor

heather

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
It was not very clean they had laundry room door propped open and was dirty laundry all over and not looking like was really getting anywhere. Towels were stained in the rooms. Had exposed wires in the ceiling. Room was smaller than expected. Found dirty tissues in room under couch bed. Mini fridge shelf was broken air conditioner had no thermostat so room was either to hot or to cold. Smoking area had no ashtrays and had no lighting for night time. The dining area had old food laying around. Was a terrible experience in hotel.
Stayed 1 night in Jul 2023

2/10 Terrible

William

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Property still had markings of quality in all over. Went into our room sofa bed frame had no support to it and another queen bed the box spring was busted. Mattress were hard. Found a dirty sheet under the bed covers. Didnt wish to attempt the free breakfast. Only 3 or4 other cars in whole hotel parking lot. When i booked had much better reviews. Would of stayed away if i looked at updated and could cancel it. Toilet you had to hold handle down till it completely emptied out. Other ac's vent cover in the hallway next to elevator.