Exterior

Reviews of Homewood Suites by Hilton Harrisburg East-Hershey Area

3 out of 5

Reviews

9.4

Exceptional

Rating 10 - Excellent. 706 out of 952 reviews" "
Rating 8 - Good. 201 out of 952 reviews" "
Rating 6 - Okay. 25 out of 952 reviews" "
Rating 4 - Poor. 12 out of 952 reviews" "
Rating 2 - Terrible. 8 out of 952 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

2/10 Terrible

Matt

Travelled with family and small children, Business traveller
Disliked: Cleanliness, property conditions & facilities
Room was absolutely disgusting!!!
Stayed 1 night in Mar 2024
Response from kathy on Mar 25, 2024
Hello! Thank you for choosing our property and please accept our apology for not exceeding your expectations. We would welcome the opportunity to speak with you directly to learn more about your experience.

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Kathy on Mar 18, 2024
Thank you for a 5 out of 5 review!

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and friendly desk staff/managers.
Stayed 1 night in Mar 2024
Response from Kathy on Mar 18, 2024
Thank you for choosing our property and specifically mentioning the hospitality of our team!

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was fabulous!!
Stayed 1 night in Mar 2024
Response from Kathy on Mar 4, 2024
Thank you for choosing our property and for taking a moment to leave us a review. We love words like "FABULOUS" when describing our hotel!

8/10 Good

Kirstyn

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was absolutely amazing! A lot of good food options in the area. Close enough to walk to! Like next door and across a side street. Pool unfortunately was having issues the entire time we were there with their levels but luckily we were able to go to the hotel across the street to swim. Definitely would recommend 👍
Stayed 2 nights in Mar 2024
Response from Kathy on Mar 4, 2024
Thank you for posting a review. Please accept our apologies for the pool being closed. We are happy to hear that you enjoyed the pool at our Hilton Garden Inn. We look forward to seeing you again.

10/10 Excellent

Mimma

Liked: Cleanliness, staff & service, property conditions & facilities
Pool was closed for the day but we were able to use the pool across the street
Stayed 2 nights in Mar 2024
Response from Kathy on Mar 4, 2024
Thank you for the 5 out of 5 rating. We apologize for our pool being closed; however, we are happy to know you enjoyed the pool at the Hilton Garden Inn.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room and friendly staff
Stayed 1 night in Feb 2024
Response from Kathy on Mar 4, 2024
Thank you for a 5 out of 5 rating! Specifically mentioning our cleanliness and service is very much appreciated.

10/10 Excellent

Lori, stewartville

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was amazing
Stayed 1 night in Feb 2024
Response from Kathy on Feb 19, 2024
Thank you for choosing our Homewood Suites! We love words like "amazing", when it comes to our breakfast!

8/10 Good

Melissa

Stayed 1 night in Feb 2024
Response from Kathy on Mar 25, 2024
Thank you for taking the time to post a review and for being our guest!

10/10 Excellent

LYDA

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from kathy on Feb 6, 2024
Thank you for the 5 out of 5 star rating!

8/10 Good

Ji Hyun

Stayed 1 night in Dec 2023
Response from Kathy on Feb 6, 2024
Thank you for taking the time to post a review. We are always available to listen to your thoughts as to how we could improve to EARN a 5 out of 5 review.

10/10 Excellent

Karen

Stayed 2 nights in Dec 2023
Response from Kathy on Dec 27, 2023
Thank you for spending the holidays with us and a 5 out of 5 review!

10/10 Excellent

Tori

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Kathy on Dec 27, 2023
Thank you for allowing us to be a home away from home and a 10 out of 10 review!

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hershey area trip
Perfect hotel for Hershey and Lancaster county trip. It’s right off highway and central to both destinations.
Stayed 4 nights in Dec 2023
Response from Kathy on Dec 12, 2023
Thank YOU for choosing our property and posting a review!

10/10 Excellent

Pamela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was very clean and quiet. The bed was incredible! Will definitely stay there again!
Stayed 1 night in Dec 2023
Response from Kathy on Dec 11, 2023
Thank you for choosing our Homewood Suites! It will be our pleasure to be your first choice for accommodations for any return visits!

10/10 Excellent

Larry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff person who greeted us upon arrival was excellent. She made us feel right at home.
Stayed 1 night in Nov 2023
Response from Kathy on Dec 12, 2023
Thank you for choosing our Homewood Suites and specifically mentioning our service - it's our top priority.

8/10 Good

Arunee

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Staff was super professional and friendly! I highly recommend for kids. It was very family oriented. They had a nice set up overall with price, location and amenities. Breakfast included was great. Appliances are outdated and could use an upgrade but otherwise a great hotel. My kids enjoyed the pool and their own room in the suite.
Stayed 2 nights in Dec 2023
Response from Kathy on Dec 11, 2023
Thank you for staying with us and taking a moment to post a review and we are happy to hear that the kiddos had a great time swimming. We do have an upcoming renovation when all appliances will be replaced. We hope you choose to stay again.

8/10 Good

Jeff

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I would have given 5 stars for the room was great and we would probably star here again. The free hot breakfast was cold, and when asked about something empty it wasn't a positive vibe I received from one of the persons tending to it.
Stayed 3 nights in Nov 2023
Response from Kathy on Dec 11, 2023
Thank you for choosing to stay with us. Please accept our apology for our breakfast. Our surveys are read by every team member. We hope you do choose to stay with us again.

10/10 Excellent

Cheryl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, helpful staff! Excellent breakfast!!!
Stayed 2 nights in Nov 2023
Response from Kathy on Nov 28, 2023
Thank you for a 5 out of 5 review and specifically mentioning our level of hospitality!

10/10 Excellent

KRISTEN

Very accommodating front desk
Stayed 2 nights in Nov 2023
Response from Kathy on Nov 28, 2023
Thank you for choosing Homewood! We strive to create great experiences for all our guests!

10/10 Excellent

Ana Maria, East Meadow

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet
Stayed 1 night in Nov 2023
Response from Kathy on Nov 28, 2023
Mentioning our cleanliness is very much appreciated as it (along with service) are our top priorities!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Kathy on Nov 21, 2023
Thank you for choosing our Homewood Suites!

10/10 Excellent

Kristen

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice rooms, accessible food within walking distance, stores close by, a great property.
Stayed 1 night in Nov 2023
Response from Kathy on Nov 20, 2023
Thank you for choosing our Homewood and taking a moment to post a review. We hope to serve you again.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience. Very nice, spacious rooms.
Stayed 1 night in Nov 2023
Response from Kathy on Nov 20, 2023
Thank you for posting a review! Our suites feature all the comforts of home!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall, it was a wonderful hotel. Very accommodating loved the breakfasts. The only thing I would say and it has nothing to do with the service, is the lighting in the rooms were not the best l. Tthere’s only one switch for the light in the main room and then there’s just one light on the night table in the bedroom. The bathroom definitely needed more light and a fan.
Stayed 2 nights in Nov 2023
Response from Kathy on Nov 13, 2023
Thank you for choosing our property and taking a moment to post a review. We appreciate the kind words about our breakfast and service. We will also discuss the lighting in our team leader meeting!

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
It was good, clean and friendly
Stayed 3 nights in Nov 2023
Response from Kathy on Nov 13, 2023
Thank you for a 5 out of 5 star review!

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our suite was Wonderful!
Stayed 1 night in Oct 2023
Response from Kathy on Nov 2, 2023
Thank you for choosing our property and a 5 out of 5 star review!

10/10 Excellent

Donald, Indianapolis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet
Stayed 1 night in Oct 2023
Response from Kathy on Oct 30, 2023
Thank you for a 5 out of 5 review.

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
There is Ruby Tuesday and Mexican place within walking distance but not much else around. Seems safe though. Beds are comfortable.
Stayed 1 night in Oct 2023
Response from Kathy on Oct 30, 2023
Thank you for choosing Homewood!

6/10 Okay

Zania

Stayed 8 nights in Oct 2023
Response from Kathy on Oct 26, 2023
Thank you for choosing our property and taking a moment to post a review. Please feel free to contact us directly to further discuss your stay. Our goal is to exceed expectations.

8/10 Good

Patricia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Kathy on Oct 30, 2023
Thank you for choosing our property.

10/10 Excellent

Lynn

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
The room was roomy and very clean, had everything we needed. The front office was friendly and efficient. Breakfast had a good assortment. The only thing we would fault with the breakfast were the eggs... they tasted like they were powdered eggs.
Stayed 2 nights in Oct 2023
Response from Kathy on Oct 26, 2023
Thank you for allowing us to be a home away from home and for the perfect scores!

10/10 Excellent

harry

Liked: Cleanliness, staff & service, property conditions & facilities
good staff and property
Stayed 3 nights in Oct 2023
Response from Kathy on Oct 16, 2023
Thank you for a 5 out of 5 review!

10/10 Excellent

Gabrielle

Travelled with family
Awesome!
Awesome! All the way around! Karen at the front desk was amazing! Would definitely stay again!
Stayed 3 nights in Oct 2023
Response from Kathy on Oct 16, 2023
Thank you for choosing our property and we are thrilled to know that you will stay with us again. We could not agree more...Karen is an amazing team member!

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. We stayed in a suite which was perfect for our family of 6. 20 minutes from Hershey park which was our weekend destination. The hotel was extremely clean and comfortable. Would most definitely stay again.
Stayed 2 nights in Oct 2023
Response from Kathy on Oct 10, 2023
Thank you for choosing our Homewood Suites and for your specific comments about our cleanliness, as that is a top priority. We would be honored to be your first choice for future visits!

10/10 Excellent

Debra

Stayed 1 night in Oct 2023
Response from Kathy on Oct 10, 2023
Thank you for a 10 out of 10 review!

10/10 Excellent

Natalie

Stayed 2 nights in Sep 2023
Response from Kathy on Oct 26, 2023
Thank YOU!

8/10 Good

Lori

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great hotel for our baseball families. Pool and basketball courts and outside seating area was an added bonus!
Stayed 2 nights in Sep 2023
Response from Kathy on Oct 2, 2023
Thank you for allowing us to be your home away from home! We would be honored to be your first choice for lodging for any return visits to our area.

10/10 Excellent

Cigdem

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, friendly staff, convenient parking. Rooms are a bit outdated.
Stayed 1 night in Sep 2023
Response from Kathy on Oct 2, 2023
Thank you for a 5 out of 5 review.

10/10 Excellent

Rose

Very nice communal dining (breakfast and happy hour) experience, inside and outside. Overall very well organized hotel.
Stayed 1 night in Sep 2023
Response from Kathy on Sep 28, 2023
Thank you for choosing Homewood! We appreciate you posting a review!

10/10 Excellent

Kathryn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved having a suite and everything felt clean, safe. chill.
Stayed 1 night in Sep 2023
Response from Kathy on Sep 28, 2023
Thank you for the 5 out of 5 review!

10/10 Excellent

billy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean needs just a little updating
Stayed 3 nights in Sep 2023
Response from Kathy on Sep 18, 2023
Thank you for a 5 out of 5 review!

8/10 Good

Mary Jane

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Kathy on Sep 11, 2023
We appreciate you allowing us to be your home away from home. We would welcome any further comment as to what we could have done to EARN the higher scores. Please feel free to contact the hotel directly to discuss your stay. Please ask for the Manager on Duty.

10/10 Excellent

Kyoko

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
They provide hearty breakfast. Although I saw many families with young children at the lobby, I didn’t hear any noise once you are in your room.
Stayed 3 nights in Sep 2023
Response from Kathy on Sep 11, 2023
Thank you for allowing us to be a home away from home! We appreciate you specifically mentioning our breakfast!

10/10 Excellent

Spencer

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very clean and accessible to a lot of restaurants. Staff was very friendly upon arrival and there was a wonderful selection of breakfast each morning. I would highly recommend this hotel.
Stayed 2 nights in Sep 2023
Response from Kathy on Sep 5, 2023
Thank you for choosing our property as your home away from home. We strive to exceed your expectations and are honored that you will recommend our hotel!

8/10 Good

Stella

Travelled with family
Liked: Amenities
Room was clean and nice sized.
Stayed 2 nights in Sep 2023
Response from Kathy on Oct 30, 2023
Thank you!

6/10 Okay

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Kathy on Sep 5, 2023
With a goal of exceeding expectations, we obviously fell short. Please feel free to contact us directly to further discuss your stay. A manager on duty would welcome this opportunity to learn from your experience.

10/10 Excellent

Iris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023
Response from Kathy on Sep 5, 2023
Thank you for taking the time to post a 10 out of 10 review!

10/10 Excellent

Jack

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The kids really enjoyed the pool the room was great also
Stayed 1 night in Sep 2023
Response from Kathy on Sep 5, 2023
Thank you for staying with us and posting a 5 out of 5 review!

10/10 Excellent

Yanina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We came for a family trip. The hotel is beautiful and clean. The staff are extremely nice and helpful. The hotel has a beautiful outdoor area with a gazebo and it’s so pleasant and relaxing there. The room was very clean and so nice. Housekeeping did a great job everyday. The pool area is really nice. We would come there again. We really enjoyed our stay there.
Stayed 3 nights in Aug 2023
Response from Kathy on Sep 5, 2023
We take great pride in our property and appreciate you specifically mentioning the level of hospitality and cleanliness, as they are top priorities. The indoor pool and outdoor courtyard are family favorites!