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Reviews of Fairfield Inn & Suites Harrisburg Hershey

2.5 out of 5
Fairfield Inn & Suites Harrisburg Hershey
1018 Briarsdale Rd, Harrisburg, PA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 420 out of 709 reviews" "
Rating 8 - Good. 204 out of 709 reviews" "
Rating 6 - Okay. 52 out of 709 reviews" "
Rating 4 - Poor. 18 out of 709 reviews" "
Rating 2 - Terrible. 15 out of 709 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Even though they are in the middle of a major remodel, the stay was very pleasant, the staff was very welcoming and our room was very nice.
Stayed 2 nights in Apr 2024

8/10 Good

Harry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Value for price paid
Stayed 1 night in Apr 2024

4/10 Poor

Charles C

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Property under complete renovation. Also, night clerk extremely slow. To be fair he seems to have some sort disability.
Stayed 3 nights in Apr 2024

10/10 Excellent

john

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk guy was great!
Stayed 1 night in Apr 2024

10/10 Excellent

Guy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Apr 2024

8/10 Good

Kerri

Travelled with family
Under renovation but we didn’t experience any going on. Our room was newly renovated, breakfast was good.
Stayed 1 night in Apr 2024

6/10 Okay

Jennifer

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
There was no notation that it was under construction and signage was poor. We waited in the rain and cold to check in. The room was beautiful and the bed comfortable. The gentleman who did the breakfast was polite and helpful but the noise of the drilling while eating was unpleasant.
Stayed 1 night in Apr 2024

10/10 Excellent

Monique

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room very clean
Stayed 1 night in Mar 2024

2/10 Terrible

Kathleen

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very noisy, when we checked in the Jack hammers were raging. When we got to the elevator the area was full of dust from the jackhammering. Now we have to go through that area again for breakfast. We will skip because monoecious wants to eat food that may be full of that dust. They should be closed during construction
Stayed 1 night in Apr 2024

2/10 Terrible

Victoria

Disliked: Staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

monique

Liked: Cleanliness, staff & service
Property under renovations so understandable about conditions
Stayed 1 night in Mar 2024

8/10 Good

Tammy

Travelled with family
Staff and room were excellent! Unfortunately, when I booked the room I was hoping to use the hot tub but construction on the hotel got in my way. That would be my only knock on the property as everything else was great! Maybe next time.
Stayed 2 nights in Mar 2024

8/10 Good

Kevin

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Under construction things closed
Stayed 1 night in Mar 2024

8/10 Good

Nadine

Travelled with partner
Liked: Amenities
This hotel will be very nice after their renovations.
Stayed 1 night in Mar 2024

8/10 Good

Thomas

Stayed 3 nights in Mar 2024

10/10 Excellent

Joshua

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room just needed to be a little more quiet.
Stayed 1 night in Mar 2024

10/10 Excellent

Allyson, Granville Summit

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Aside from the pool being worked on it was a great stay. Room was brand new as they are undergoing renovations. Staff was very nice and accommodating.
Stayed 1 night in Mar 2024

8/10 Good

Jennifer

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This sight was under renovation and only sent a message after we booked. It will be nice when done.
Stayed 1 night in Mar 2024

8/10 Good

Frank

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

8/10 Good

Kathryn

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great stay. With the ongoing renovations the breakfast was VERY limited. Not sure why a toaster could not have been available. The breakfast sandwiches of egg and sausage was something my husband and I would never eat. The room was excellent and staff were great.
Stayed 1 night in Mar 2024

6/10 Okay

Jihye, Wynnewood

Stayed 1 night in Mar 2024

4/10 Poor

Sandra

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were small - bathroom very small. No closet-just a few shelves in the already small bathroom, and this was one of their newly renovated rooms. Sheets were dingy and pillows were flat and worn. Breakfast was very limited. Lobby area tarped for renovations. The ongoing renovation should have been noted on the website when reservations were made 3 weeks ago.
Stayed 2 nights in Mar 2024

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Heidi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Currently undergoing renovation on main level but the building is clean. Staff was pleasant to deal with.
Stayed 1 night in Mar 2024

10/10 Excellent

Lawrence, Beaverton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and service put only 4 stars for condition because currently renovating front lobby/breakfast area
Stayed 1 night in Mar 2024

10/10 Excellent

Bogdan

Very clean Friendly staff
Stayed 2 nights in Mar 2024

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Rose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was big and clean. The bathroom clean and plenty of towels. Tje breakfast in the morning was amazing. I definitely recommend it.
Stayed 1 night in Mar 2024

4/10 Poor

Mike

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Did not provide the fact the linen service was very other day. Did not provide coffee for the second day until we asked for it.
Stayed 2 nights in Feb 2024

8/10 Good

Bentley

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service.
Stayed 1 night in Mar 2024

10/10 Excellent

Paul

Stayed 1 night in Mar 2024

10/10 Excellent

Dennis

Stayed 1 night in Mar 2024

8/10 Good

Madlyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient to restaurants and shopping.
Stayed 1 night in Feb 2024

10/10 Excellent

Julie

Stayed 1 night in Feb 2024

10/10 Excellent

marc

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Eric was a superstar in a welcoming us and providing information we needed. I trust you value him highly as a front line specialist. We do!
Stayed 1 night in Feb 2024

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

2/10 Terrible

Robert

Stayed 1 night in Feb 2024

10/10 Excellent

Joan

Travelled with family
The service at the front desk was courteous, and the rooms were impeccable and beautifully renovated. I would definitely stay here again, and recommend it as well.
Stayed 1 night in Feb 2024

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
It was easy check in and friendly!
Stayed 1 night in Feb 2024

10/10 Excellent

Eric

Stayed 2 nights in Feb 2024

10/10 Excellent

Chris

Stayed 1 night in Feb 2024

10/10 Excellent

Sharon

Travelled with family
Very nice place
Stayed 4 nights in Feb 2024

10/10 Excellent

Anthony

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and room were very clean and kept up to date. The area the property was in was very convenient for anything you needed. The staff were very helpful and respectful and help me with anything I needed. I would definitely continue to stay at this establishment. 10/10 would recommend this hotel to anyone.
Stayed 1 night in Feb 2024

10/10 Excellent

Alan, Danville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Properly under construction but still friendly staff and new rooms very nice
Stayed 1 night in Jan 2024

10/10 Excellent

Joe

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The morning of my departure I asked the lady at the front desk what time is checkout and she replied twelve o'clock, this was around 10:15am. Shortly after I had a female member of the hotel staff enter my room without knocking saying house keeping. The do not disturb sign was on the door handle, I was standing there in my underwear. I felt completely uncomfortable and as a man this could have been taken differently. A persons privacy shouldn't be invaded in an attempt to get them out of a room early for staff to clean. Thank you!
Stayed 1 night in Jan 2024
Response from Yaritza Popo on Jan 26, 2024
Dear JoeThank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. We understand how frustrating it must've been to have someone enter your room before checking out and we reassure you we take that serious and will investigate on why that happened. Thank you for sharing your feedback with us. We hope to host you again in the future

10/10 Excellent

Ronald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recently renovated. Desk attendant very helpful on evening.
Stayed 1 night in Jan 2024

10/10 Excellent

Emily

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Dawn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Despite the renovations, all was great. The only negative worth mentioning were the absolutely horrible pillows which were like mush.
Stayed 1 night in Jan 2024

8/10 Good

Nicole

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was very clean and served a nice breakfast. The only complaint I have is you can hear everything at night when trying to sleep.
Stayed 2 nights in Jan 2024

10/10 Excellent

Hannah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family trip
Clean cozy hotel! Staff was great and so was breakfast!
Stayed 1 night in Jan 2024