Royal Suites, big balcony | Terrace/patio
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Reviews of Oriental Suites Hotel & Spa

4 out of 5
Oriental Suites Hotel & Spa
58 Hang Dao Str, Hoan Kiem District, Hanoi

Reviews

9.4

Exceptional

Rating 10 - Excellent. 741 out of 1004 reviews" "
Rating 8 - Good. 209 out of 1004 reviews" "
Rating 6 - Okay. 32 out of 1004 reviews" "
Rating 4 - Poor. 13 out of 1004 reviews" "
Rating 2 - Terrible. 9 out of 1004 reviews" "

9.4/10

Cleanliness

9.8/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Anette

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff was friendly and the property in a walkable location. The negatives are that the hotel is run down and in need of a serious upgrade. The quality of the breakfast is poor. This is not four star quality.
Stayed 3 nights in Apr 2024

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely a hidden gem. Great value — a feeling of luxury at an affordable price. You cannot beat the location as you’re at the heart of everything. I could not reccomend more. I did happen to stay at three different rooms (because I extended by stay twice) and I noticed considerably more noise in the room at the back of the hotel.
Stayed 2 nights in Apr 2024

10/10 Excellent

Eugene

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walkable to many areas in the Old Quarter. Staff was very helpful answering questions and making sure we were getting the correct driver on our tours for safety reasons. Also gave great recommendations on restaurants, not tourist traps.
Stayed 3 nights in Mar 2024

10/10 Excellent

James

Stayed 1 night in Mar 2024

8/10 Good

Margaret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Vickie

Travelled with partner
Love this hotel and the staffs! The staffs are very attentive and courteous. The location is excellent for exploring Hanoi Old Town.
Stayed 3 nights in Mar 2024

10/10 Excellent

Shayne

Stayed 4 nights in Mar 2024

10/10 Excellent

HakLeng

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendliest staff and super welcoming
Stayed 2 nights in Mar 2024

10/10 Excellent

Catherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super friendly and even helped us contact our tour people to verify our plans. The night market (Friday-Sunday) is right outside their doors so it’s easy to get to. The noise as not auditable from our room, allowing us to sleep peacefully.
Stayed 3 nights in Mar 2024

8/10 Good

Greg

Liked: Staff & service, amenities
Poor hot water in shower but otherwise good
Stayed 1 night in Feb 2024

10/10 Excellent

marisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolute perfect location near lake in the middle of OldTown. Great room. Great staff. Great spa. Great breakfast. Highly recommend.
Stayed 1 night in Jan 2024

10/10 Excellent

stuart

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place for a visit to Hanoi. Perfect location in the Old Quarter and a professional sweet staff to back it all up. Highly recommended.
Stayed 3 nights in Jan 2024

10/10 Excellent

Nancy, La Jolla

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is ideally located and in a very walkable (albeit congested) area. We didn't even realize that the Saturday Night Market happens right in front of the hotel. The best part of this place is the staff. Every staff member greeted us coming and going, and provided any additional information we needed. We had a room with a balcony, which was lovely and spacious. I would not hesitate to stay here again.
Stayed 1 night in Jan 2024

8/10 Good

Raika

Stayed 1 night in Jan 2024

10/10 Excellent

Nancy, La Jolla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Almer

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and attentive service. Great breakfast. Convenient location - close to everything..
Stayed 1 night in Dec 2023

10/10 Excellent

Courtney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No hot water.
Stayed 3 nights in Dec 2023

8/10 Good

Ye Jin

Liked: Cleanliness, staff & service
It’s a smoke free hotel but they could not prevent customer from smoking and my room suffered the consequence for 3 days. Old building and thin walls. They did moved me eventually after talking to manager…the staff are nice. I felt safe staying there.
Stayed 9 nights in Nov 2023

10/10 Excellent

Daryl

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is amazing. Right on the night shopping street which occurs every Friday, Saturday and Sunday. Rooms were spacious and the bathroom modern. The staff were very accommodating and customer focused. Will stay here again on our next visit.
Stayed 1 night in Dec 2023

10/10 Excellent

Zarrin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exploring Hoan Kiem Lake
The proximity to all attractions was the highlight. Night market just in front of the door and staff that cannot do enough to make you comfortable. Thanks
7 minutes walk
Stayed 2 nights in Nov 2023

8/10 Good

HERAMBA RAO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Night market just in front of the hotel. location is good and close to many locations
Stayed 4 nights in Nov 2023

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

6/10 Okay

Earl

Stayed 4 nights in Oct 2023

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and staff. Check in and out great.
Great check in and staff. Very clean and fantastic location. All good. Very helpful and caring. Comfortable bed!
Stayed 1 night in Oct 2023

8/10 Good

Jessie Mae

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a clean and comfortable hotel to stay in. The staff were all friendly and very helpful. Even arranged a taxi to the airport for me. This hotel was much more quiet than other hotels I've used in Hanoi. They were responsive to my emails which doesn't always happen. I would definitely recommend this hotel and think it's a really great value for the price.
Stayed 2 nights in Oct 2023

10/10 Excellent

Gerald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In one of best spots in old quater
Stayed 3 nights in Oct 2023

10/10 Excellent

Mr Shawn G

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Oct 2023

10/10 Excellent

Kanapathipillai, London

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Grand Location, Exceptional services from the Staff .
Stayed 1 night in Oct 2023

10/10 Excellent

Gregory, Irvine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff at this hotel are absolutely wonderful! Super friendly and helpful. They were excellent to deal with. They did a fantastic job! The hotel was great too 😁
Stayed 2 nights in Sep 2023

10/10 Excellent

Mindie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Sep 2023

8/10 Good

Wah Choon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

8/10 Good

Chidumebi

Travelled with group
Liked: Cleanliness, staff & service
The staff were very friendly. The hotel rooms does not look like the picture. Nothing fancy. But it was clean and comfortable and the location was great.
Stayed 3 nights in Sep 2023

10/10 Excellent

William

Liked: Amenities
Great hotel! Feels like it was just built and looks new. Staff are friendly and very helpful. Next time I’m in Hanoi I will definitely stay there. Price is good toi. Great value for money.
Stayed 2 nights in Sep 2023

10/10 Excellent

Sofia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10 year Anniversary stay
We stayed at the Oriental Hotel and Suites as part of our trip for our 10th wedding anniversary. The staff was incredibly kind and accommodating. We stayed in a king size suite that had a balcony and it was clean, comfortable and very pretty. My only complaint would be that the mattress was very hard, however all the extra pillows we were given helped with the discomfort. We had breakfast every morning at their Hotel restaurant which had very good food and the waitstaff was again very helpful and polite. I would highly recommend staying at this hotel to anyone who is new to Hanoi for the first time! They even gave us an anniversary gift on our departure from the hotel.
Stayed 5 nights in Aug 2023

2/10 Terrible

Felisita

Liked: Staff & service
Stayed 2 nights in Aug 2023

10/10 Excellent

Gilberto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location and hotel for the price; but the best of all was the service. Everyone nice making you feel appreciated. Hanna in particular was amazing; she gave us advice on what to book and what she though was not good for us; she just make it super easy for us. I highly recommend this hotel

10/10 Excellent

Tiffany

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Junior suite bathroom bathtub shower combo is a little weird but everything else was amazing
Stayed 1 night in Aug 2023

10/10 Excellent

ROHIT

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire staff is EXTREMELY friendly & helpful. I forgot my AirPods are the hotel & Hannah/Alice from the reception went out of the way to get it delivered to me at the airport on my way back after two days. I sincerely appreciate the hotel & it’s entire staff for being so courteous, helpful and caring.
Stayed 2 nights in Aug 2023

10/10 Excellent

William, Lafayette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Grate place to stay clean and good beds
Stayed 1 night in Jul 2023

10/10 Excellent

Jacob

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its really close to everything and the staff was great
Stayed 6 nights in Jul 2023

10/10 Excellent

Jake

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The people that worked there are great, very nice i enjoyed my stay
Stayed 2 nights in Jul 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible service!
I don’t write a lot of reviews but really have to for this hotel. The service was above and beyond from the staff. The rooms were clean and comfy and the breakfast was great. An incredible stay.
Stayed 1 night in Jun 2023

10/10 Excellent

Olga

Stayed 5 nights in Jun 2023

8/10 Good

Hanh

Travelled with partner
Liked: Cleanliness, staff & service
Good place to stay, staffs are excellent, location is perfect. Room is a little small, facilities are just ok, But Generally, I have a good time there.
Stayed 3 nights in Jun 2023

10/10 Excellent

Charmaine

Stayed 1 night in Jun 2023

10/10 Excellent

Sammy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Super friendly staff and really accommodating when leaving our suitcases for several days as we went on our trip to Ha Long and Ninh Binh.
Stayed 1 night in Jun 2023

10/10 Excellent

Elwood

Liked: Cleanliness, staff & service, property conditions & facilities
Very attentive staff
Stayed 1 night in May 2023

8/10 Good

ana

Travelled with family
Liked: Cleanliness, staff & service
Small but good old town located staff very helpful
Stayed 2 nights in May 2023

10/10 Excellent

Mario

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super nice hotel right in the Old Quarter. The staff is the friendliest we met in Vietnam. Bathroom so beautiful. The best pillows ever. Breakfast buffet is great and can even order from the menu which is also included.
Stayed 1 night in May 2023
Response from Hannah Do (Ms) Customer Service on May 16, 2023
Dear Ms Laura Rojas,Thank you for taking the time to leave us a lovely review following your recent stay at Oriental Suites Hotel. I am so glad that you enjoy your stay with our staff and room facilities. I sincerely hope to have the chance to welcome you back soon with other great experiences.Warm regards,Hannah Do (Ms)Customer Service

10/10 Excellent

Sameer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, great staff with wonderful assistance throughout the stay.
Stayed 3 nights in May 2023
Response from Hannah Do (Ms)- Customer Service on May 16, 2023
Dear Mr Sameer,Thank you so much for leaving us a great review. We are very happy to know that you enjoyed your stay and happy with our staff' assistance. I definitely will share your review with the team and I am sure they will love it. Once again, thank you for staying with us and we look forward to welcoming you back to us in very near future.Best regards,HannahCustomer Service