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Reviews of JW Marriott Hotel Hanoi

5 out of 5
JW Marriott Hotel Hanoi
No 8 Do Duc Duc Road, Me Tri Ward, South Tu Liem District, Hanoi

Reviews

9.4

Exceptional

Rating 10 - Excellent. 366 out of 477 reviews" "
Rating 8 - Good. 76 out of 477 reviews" "
Rating 6 - Okay. 18 out of 477 reviews" "
Rating 4 - Poor. 10 out of 477 reviews" "
Rating 2 - Terrible. 7 out of 477 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Rudy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it’s very clean and wel maintained The garden is very beautiful. The concierge was so so .
Stayed 2 nights in Apr 2024

10/10 Excellent

RANA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel. We didn’t wander the area but with all the things the hotel had to offer we didn’t want to leave.
Stayed 1 night in Apr 2024

10/10 Excellent

Joseph

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in the middle of a great city. Excellent breakfast to kick off your day. Tremendously friendly staff at every interaction. Book it you won’t regret it!
Stayed 1 night in Feb 2024
Response from Tu Dang on Feb 19, 2024
Dear Joseph,Thank you for having spent time sharing your review with us and we trust you had a memorable stay.Look forward to welcoming you back soon to Hanoi for another great experience at JW Marriott Hanoi.Best regards,Tu DangDirector of Rooms

10/10 Excellent

Nancy

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Tu Dang on Jan 10, 2024
Dear Nancy,We thank you for your great review and look forward to welcoming you back soon to Hanoi.Happy New Year!Best regards,Tu DangDirector of Rooms

10/10 Excellent

YOUJIN

Stayed 3 nights in Nov 2023
Response from Tu Dang on Nov 23, 2023
Dear YOUJIN,We appreciate your time sharing your great feedback and we look forward to welcoming you back soon for another memorable stay in Hanoi.Best regards,Tu DangDirector of Rooms

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Tu Dang on Nov 19, 2023
Dear David,Thank you for having stayed at JW Marriott Hanoi and shared your great review.Looking forward to your return in the near future.Best regards,Tu DangDirector of Rooms

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Tu Dang on Nov 17, 2023
Dear Robert,Thank you for your great review and we are looking forward to your return, soon.Best regards,Tu DangDirector of Rooms

4/10 Poor

Eugene C.

Stayed 3 nights in Sep 2023
Response from Tu Dang on Nov 6, 2023
Dear Eugene C,Thank you for your share and we trust you had shared your feedback during your stay with us, which helped us to improve our service to serve you and our guests better in the future.Appreciate your time sharing and have a great week ahead.Best regards,Tu DangDirector of Rooms

10/10 Excellent

Ajay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best In Hospitality Service
Best In Hospitality Service, was really good to see the good gestures by the hotel staff
Stayed 2 nights in Aug 2023
Response from Tu Dang on Aug 14, 2023
Dear Ajay,We appreciate your time to share your great stay experience at JW Marriott Hanoi recently and we hope you had time visiting our beautiful lakeside garden, dining in our restaurants.Wishing you a great week ahead and looking forward to welcoming you back for another memorable stay with us.Best regards,Tu DangDirector of Rooms

8/10 Good

Peter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good room but smell moldy
Staff are very helpful and polite. Room is nice, good view. Smell moldy,
Stayed 3 nights in Aug 2023
Response from Tu Dang on Aug 7, 2023
Dear Peter,Thank you for having shared your great feedback and we trust you had a relaxing stay at JW Marriott Hanoi.We regret to hear about your comment about the smell and we have had a meeting with our Housekeeping team sharing your feedback to ensure the improvement, we appreciate your time to share.Peter, wishing you a great week ahead and looking forward to welcoming you back soon to Hanoi.Best regards,Tu DangDirector of Rooms

8/10 Good

Il Kyung

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
TVs and charger in the room needs to be replaced or updated. Too old
Stayed 3 nights in Jul 2023
Response from Tu Dang on Aug 4, 2023
Dear Il Kyung,We thank you for having stayed at JW Marriott Hanoi and shared your survey, we hope you had a relaxing stay.We are working on your suggestion on the TV and charger update for the future as we have all smart TVs in our hotel rooms. Wishing you a great weekend ahead and best regards,Tu DangDirector of Rooms

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay
Amazing hotel! Incredible service
Stayed 1 night in Jul 2023
Response from Tu Dang on Jul 12, 2023
Dear Aaron,We appreciate your time sharing your great feedback and we believed you had an enjoyable and memorable stay at JW Marriott Hanoi.See you again soon!Best regards,Tu DangDirector of Rooms

10/10 Excellent

Joanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We could highly recommend staying at this hotel. We stayed with access to the Executive Club, and was the best club experience we have had. They staff were amazing, nothing was to much to ask for, and all they wanted to do was enhance your experience. We were very impressed.
Stayed 3 nights in Apr 2023
Response from Tu Dang on Apr 30, 2023
Dear Joanne,We appreciate your time to share your memorable stay experience at JW Marriott Hanoi and we are looking forward to welcoming you back soon in the near future.Having a happy Sunday ahead!Best regards,Tu Dang (Ms.)Director of Rooms

10/10 Excellent

Thomas, JAMAICA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was very comfortable. Everyone at the hotel was very professional. Cleanness, food, and the level of service were all outstanding. A true 5 star hotel experience in Hanoi.
Response from Tu Dang on Jan 31, 2023
Dear Thomas,Thank you for having stayed at JW Marriott Hanoi and shared your great review. We are so pleased to hear you had an enjoyable stay and looking forward to welcoming you back in the near future.Best regards,Tu DangDirector of Rooms

10/10 Excellent

MARIA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had SUCH A GREAT TIME at this hotel. 10/10 times, we would go back to Hanoi just to stay at this hotel. From the relentlessly phenomenal service, communication, and hospitality to the great food options inside and outside the hotel. Everything was top notch and each person who worked at the hotel ALWAYS had a smile on their face and happy to help. This is the most genuine hotel we have ever stayed at to date and loved our experience!
Response from Tu Dang on Jan 1, 2023
Dear MARIA,Happy New Year to you!It is very pleasing hearing your great compliments to our JW Marriott Hanoi, from the great service to various options of food, which made your stay with us such a memorable one.I will definitely share amongst our team and thank you so much for having spent time sharing your feedback.Looking forward to welcoming you back for another Great stay in Hanoi.Best regards,Tu DangDirector of Rooms

10/10 Excellent

Melissa

Stayed 5 nights in Dec 2022

10/10 Excellent

Hyronimus

10/10 Excellent

Frank

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service.
Response from Tu Dang on Nov 4, 2022
Dear Frank,We are very pleased you had a great stay at JW Marriott Hanoi and thank you for your feedback.Wishing you a great weekend ahead and looking forwards to having you back soon.Best regards,Tu DangDirector of rooms

10/10 Excellent

satoshi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2022

10/10 Excellent

Eliza, san jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love it. I will come back in future.
Stayed 1 night in Sep 2022
Response from Tu Dang on Sep 5, 2022
Dear Eliza,We are happy you enjoyed your stay at JW Marriott Hanoi and thank you for your time to share your feedback.Look forward to welcoming you back and regards,Tu DangDirector of Rooms

10/10 Excellent

SEON JUNG

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Tu Dang on Oct 23, 2021
Dear SEON JUNG, Thank you so much for having spend time sharing your great feedback and we trust you had an enjoyable stay at JW Marriott Hanoi. Look forward to welcoming you back soon! Best regards, Tu Dang Director of Rooms

4/10 Poor

joohyun

Travelled with family
poor service at front desk
Front desk man was not good attitude .
Stayed 2 nights in Jul 2021
Response from Tu Dang on Jul 23, 2021
Dear joohyun, Thank you for having spent time sharing your feedback and we do apologize for any inconvenience this may have caused. We have shared your comments with our team ensuring this would not be happening again as well as focusing more on training for our team on the proper manner to serve our guests in different situations and thank you for allowing us to improve. Stay safe and having a great weekend ahead Best regards, Tu Dang Director of Rooms

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In general, happy
The room was excellent as is the staff and the service. But pool was not very clean, breakfast not as excellent as its name, massage not as skilled as price.
Stayed 1 night in May 2021
Response from Tu Dang on May 11, 2021
Dear Valued guest, We appreciate your time to share your feedback of the stay at JW Marriott Hanoi. We are sorry for not meeting your expectations and we wish you have had made us aware of your feedback during your stay so we would be able to meet you in person to learn more details, which helps us in improving our service to serve our guests better in the future. We hope we could meet in your next stay with us. We thank you for your compliment on our hotel service and wish you a great day ahead. Best regards, Tu Dang Director of Rooms

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from Tu Dang on Jan 20, 2020
Dear Valued Guest, Thank you so much for your great review and I trust you had a memorable experience at JW Marriott Hanoi. Looking forward to welcoming you back soon! Best regards, Tu Dang Director of Rooms

10/10 Excellent

Armando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Urban retreat
Great service throughout the hotel. The restaurants are delicious and the happy hour had great food. We loved the gym and pool, very spacious. It was nice to be away from the chaos of the city mopeds it was the perfect retreat in the city
Stayed 3 nights in Dec 2019
Response from Tu Dang on Dec 31, 2019
Dear Armando, Thank you for having chosen JW Marriott Hanoi and shared your great review. I am so glad you spent time at our hotel outlets during your stay and I trust you had a wonderful stay with us. Wish you a Happy New Year and look forward to welcoming you back soon to Hanoi Best regards, Tu Dang Director of Rooms

10/10 Excellent

Kim Phuong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Tu Dang on Dec 23, 2019
Dear Kim Phuong, Thank you for having stayed at JW Marriott Hanoi and shared your great review. We wish you a wonderful holiday season and a Happy New Year ahead Best regards, Tu Dang Director of Rooms

10/10 Excellent

Michael, San Francisco

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was beyond amazing and excellent staff and by far the absolute best Marriott I’ve ever stayed in my life
Stayed 3 nights in Dec 2019
Response from Tu Dang on Dec 23, 2019
Dear Michael, It is amazing to hear you had a wonderful stay at JW Marriott Hanoi and we thank you for having shared your great review. We wish you a Happy holiday season and a Happy New Year! Seeing you again soon in Hanoi! Best regards, Tu Dang Director of Rooms

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The attitude of the hotel staff was amazing. Excellent facilities and amenities
Stayed 3 nights in Dec 2019
Response from Tu Dang on Dec 18, 2019
Dear Valued Guest, We appreciate your time sharing your great review of your recent visit to JW Marriott Hanoi. Thank you so much and we would like to send you our warmest wishes for this Holiday Season and the New Year! Seeing you again soon in Hanoi Best regards, Tu Dang Director of Rooms

10/10 Excellent

Verified traveller

Stayed 1 night in Nov 2019
Response from Tu Dang on Dec 2, 2019
DearV Valued Guest, Thank you for having stayed at JW Marriott Hanoi and shared your great review. Wishing you a successful week ahead and looking forward to welcoming you back soon to Hanoi. Best regards, Tu Dang Director of Rooms

4/10 Poor

Verified traveller

Travelled with family and small children, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I travelled with two small kids and was asked to pay room extra for them - this is ridiculous. And I also had to pay extra for their breakfast. We’ve stayed in many hotels around the world but never had to pay extra for the kids. The hotel was already overpriced. Staff were professional but artificially friendly in a negative sense that I felt uncomfortable. Absolutely not recommended.
Stayed 5 nights in Mar 2019
Response from Tu Dang on Nov 6, 2019
Dear Valued Guest, We appreciate your feedback and I am regret to learn your experience at JW Marriott Hanoi was not up to your expectation regarding your room arrangement and breakfast charges, we do apologize for this. In our hotel, we do offer breakfast for kids under 5 years old, half charge for kids between 6 to 11 years old and full charge for those are above 11 years old if they have breakfast included in their room reservations. I have shared your feedback with our entire service team and allow us to provide them more training on the guest service, however, we have received many great compliments for our team excellent services, unfortunately, you did not find the case for you, allow me to reiterate our sincere apologies. Again, thank you for your shares and look forward to welcoming you back to Hanoi. Best regards, Tu Dang Director of Rooms

10/10 Excellent

Trang, Ho Chi Minh city

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Furniture is ok, I like grohe brand name. I dislike flower which has heavy mell.
Stayed 2 nights in Oct 2019
Response from Tu Dang on Oct 29, 2019
Dear Trang, Thank you for having stayed at JW Marriott Hanoi and shared your great review. Look forward to welcoming you back soon. Best regards, Tu Dang Director of Rooms

10/10 Excellent

Lee Hong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019
Response from Tu Dang on Oct 7, 2019
Dear Lee Hong, Thank you for having stayed at JW Marriott Hanoi and shared your great review. I trust you had a wonderful stay and we are looking forward to welcoming you back soon to Hanoi. Best regards, Tu Dang Director of Rooms

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellence
Wonderful
Stayed 1 night in Sep 2019
Response from Tu Dang on Sep 24, 2019
Dear Valued Guest, Thank you for having stayed at JW Marriott Hanoi and shared your review. I hope you had a great stay with us and look forward to seeing you again soon. Best regards, Tu Dang Director of Rooms

10/10 Excellent

Shailesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellant.... One of the Best.
Amazing. One of the best Jw's we have stayed in. From Pricing to Exchange rate to service-Every single thing is very fairly priced and very efficiently handled.
Stayed 5 nights in Sep 2019
Response from Tu Dang on Sep 17, 2019
Dear Shailesh, Thank you very much for having stayed at JW Marriott Hanoi and shared your great review. I trust you had a memorable stay with us and look forward to your return soon to Hanoi. Best regards, Tu Dang Director of Rooms

10/10 Excellent

Shailesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019
Response from Tu Dang on Sep 13, 2019
Dear Shailesh, I am very glad you had a great stay at JW Marriott Hanoi recently and thank you very much for your review. Wishing you a great weekend ahead and looking forward to welcoming you back to Hanoi. Best regards, Tu Dang Director of Rooms

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A bit far out, but what fantastic service.
Best service I've every had in any hotel at any time in any place. Out of this world.
Stayed 2 nights in Aug 2019
Response from Tu Dang on Sep 4, 2019
Dear Paul, Thank you so much for having chosen JW Marriott Hanoi for your visit to Hanoi recently and I am so glad you enjoyed your stay with us. Wishing you a great day ahead and looking forward to seeing you again soon Best regards, Tu Dang Director of Rooms

10/10 Excellent

Joan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxurious room - bath made me feel pampered
Spacious lovely rooms, amazing bathroom. Huge open space
Stayed 2 nights in Aug 2019
Response from Tu Dang on Sep 2, 2019
Dear Joan, Thank you so much for having stayed at JW Marriott Hanoi and shared your great review. Looking forward to welcoming you back soon to Hanoi. Best regards, Tu Dang Director of Rooms

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wwwwww××eeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeee. Wwwwwww
Stayed 1 night in Jul 2019
Response from Tu Dang on Jul 19, 2019
Dear Valued Guest, Thank for having shared your review and we trust you had a great stay at JW Marriott Hanoi. Wishing you a wonderful weekend ahead. Best regards, Tu Dang Director of Rooms

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great property in a good location. Without a doubt, the best thing is the quality and friendliness of the staff.
Stayed 5 nights in Jul 2019
Response from Tu Dang on Jul 17, 2019
Dear Valued Guest, Thank you for having stayed at JW Marriott Hanoi and shared your review. Wish you a great day ahead and look forward to welcoming you back soon to Hanoi. Best regards, Tu Dang Director of Rooms

10/10 Excellent

yuchia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It don't get any better than this !
We ate at several of the restaurants and all were very good. Especially the Buffet restaurant for breakfast and dinner. there was a female server named Tutta , that remembered us everyday, she brought what we like to drink before we could ask for it! She remembered my wife and mother in law everytime as well. The whole group knew our name our room number from the room service people, to front desk people ,to restaurant hostess, and waiters and waitress . My wife and i own several companies around the globe including 4 restaurants in Houston Texas, and the staff we had in Hanoi was every bit as good as anyone we have encountered in the world from , Dubai , to Russia , to Singapore , to China . Great Job ! Especially to our friend in the breakfast Buffet Restaurant, Tutta !
Stayed 5 nights in Jul 2019
Response from Tu Dang on Jul 17, 2019
Dear yuchia, It is amazing hearing your great compliments for JW Marriott Hanoi team for our excellence service and especially, the service from Tu Ha made your stay such a memorable one. Thank you for having spent time sharing your great stay experience with us and look forward to welcoming you again soon in Hanoi. Best Regards, Tu Dang Director of Rooms

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trip with friends in June
It’s a JW and it was amazing. Service was top notch and an amazing room was given. Would recommend
Stayed 1 night in Jun 2019
Response from Tu Dang on Jul 4, 2019
Dear Justin, Greetings from JW Marriott Hanoi I am so glad you had a wonderful stay with us and thank you so much for your great review. Wishing you a relaxing evening ahead and looking forward to welcoming you back soon to Hanoi Best regards, Tu Dang Director of Rooms

10/10 Excellent

Sha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and amazing room! Very clean and spacious. Thank you for the honeymoon amenities- much appreciated. Andy, our service manager is polite and helpful. The service provided by the rest of the hotel members is also exceptional! Easily the best hotel in Vietnam and beyond!
Stayed 2 nights in Jun 2019
Response from Tu Dang on Jun 24, 2019
Dear Sha, We are very glad you enjoyed the honeymoon stay at JW Marriott Hanoi recently and the friendly and warm engagement from Andy made your stay so much comfortable and memorable. Happy exploring Vietnam and wish to see you again soon Best regards, Tu Dang Director of Rooms

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The English is very good, very hospitable staff. Also, very helpful and friendly, especially compared to other hotels i stayed at in Hanoi. Definitely would stay here again next time i visit.
Stayed 1 night in Jun 2019
Response from Tu Dang on Jun 22, 2019
Dear Valued Guest, I am so glad you had a wonderful stay at JW Marriott Hanoi recently and we appreciate your time to share your great review. Looking forward to welcoming you back soon to Hanoi Best regards, Tu Dang Director of Rooms

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2019
Response from Tu Dang on Jun 21, 2019
Dear Valued Guest, We are so glad you had a great stay with us and we thank you for having shared your great review. Wishing you a relaxing weekend ahead and looking forward to seeing you again soon in Hanoi Best regards, Tu Dang Director of Rooms

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely
Lovely hotel but too far away from the old quarters.
Stayed 3 nights in Jun 2019
Response from Tu Dang on Jun 19, 2019
Dear David, We appreciate your time to share your review of the recent stay at JW Marriott Hanoi and I am so glad you enjoyed your stay with us. We do provide daily complimentary shuttle service to the old quarters and I hope you did join at least one of those while staying with us. Looking forward to seeing you again soon in Hanoi Best regards, Tu Dang Director of Rooms

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jun 2019
Response from Tu Dang on Jun 12, 2019
Dear Valued Guest, We thank you for having stayed at JW Marriott Hanoi recently and shared your great review. Looking forward to welcoming you back soon to Hanoi. Best regards, Tu Dang Director of Rooms

8/10 Good

Ooi

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in May 2019
Response from Tu Dang on Jun 3, 2019
Dear Ooi, Thank you for your review and I trust you had a great stay at JW Marriott Hanoi, recently. Wishing you a successful week ahead and looking forward to welcoming you back to Hanoi. Best regards, Tu Dang Director of Rooms

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is excellent. The facility, rooms, and services are all very good, but without doubt, the best thing about the hotel is the staff, wh are extremely professional and very friendly.
Stayed 3 nights in May 2019
Response from Tu Dang on May 20, 2019
Dear Valued Guest, We appreciate your time to share and I believe you had a great and memorable stay at JW Marriott Hanoi. Thank you for your review and have a great week ahead. Best regards, Tu Dang Director of Rooms

8/10 Good

chi keung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2019
Response from Tu Dang on May 7, 2019
Dear chi keung, Thank you for having shared your review and we hop you had a great stay with us. Wishing you a good day ahead and looking forward to seeing you again soon in Hanoi. Best regards, Tu Dang Director of Rooms

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel with great service staff
Stayed 1 night in Apr 2019
Response from Tu Dang on Apr 19, 2019
Dear Valued Guest, Thank you for your great review and we trust you had an excellent stay at JW Marriott Hanoi Wishing you a great weekend ahead and looking forward to seeing you again in Hanoi. Kind regards, Tu Dang Director of Rooms