Outdoor banquet area

Reviews of Imperial Hotel & Spa

4 out of 5
Imperial Hotel & Spa
44 Hang Hanh Street, Hoan Kiem, Hanoi

Reviews

9.4

Exceptional

Rating 10 - Excellent. 184 out of 233 reviews" "
Rating 8 - Good. 36 out of 233 reviews" "
Rating 6 - Okay. 7 out of 233 reviews" "
Rating 4 - Poor. 2 out of 233 reviews" "
Rating 2 - Terrible. 4 out of 233 reviews" "

9.6/10

Cleanliness

9.8/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Gwen

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is in the heart of the old quarter, but still very calm and peaceful inside the hotel. The breakfast was incredible- lots of delicious choices, each day a bit different.
Stayed 2 nights in Mar 2024
Response from Hieu on Mar 16, 2024
Dear Ms Gwen, We would like to send you our sincere thank for choosing Imperial Hotel for your recent staying. All the staff are very happy to know that our service made you feel comfortable and meet your expectation. We will keep great work up and look forward to welcoming you in the next trip

10/10 Excellent

Ali

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very kind and helpful staff.
Stayed 2 nights in Jan 2024
Response from Hieu on Feb 5, 2024
Dear Mr.Ali, Thank you so much for giving us the wonderful evaluation. We are happy to know that our service made you comfortable. Please recommend to all your friends. Our team hope to welcome you the fourth time soon, Best regards!

6/10 Okay

Elaine Ruth

Travelled with family
Liked: Cleanliness, staff & service
Its fine
Stayed 3 nights in Jan 2024
Response from Hieu on Feb 2, 2024
Dear Ms Elaine, We would like to send you our sincere thanks for choosing our hotel for your staying. We are so sorry for any inconvenience you might had. We are trying the best to build up and improve our service with hope bring to the customer the wonderful stay. Hopefully we have another chance to welcome you soon. Many thanks and best regard!

10/10 Excellent

Darik, Englewood

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at Imperial Hotel and Spa was excellent. The service was impeccable, and breakfasts were delicious. They took frequent measures to ensure my stay was very satisfying. I will certainly return and recommend friends and family to stay there as well.
Stayed 2 nights in Jan 2024
Response from Hieu on Jan 18, 2024
Dear Mr.Darik, Thank you so much for giving us the wonderful evaluation. We are happy to know that our service made you comfortable. Please recommend to all your friends. Our team hope to welcome you the fourth time soon, Best regards!

10/10 Excellent

Ronald D

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is great right in the center of the Old Quarter. Lots of shopping and restaurants. Short walks to many of the sights. The staff is wonderful and is very helpful. They helped us with Visa's and a trip to Halong Bay. I would definitely stay here again.
Stayed 9 nights in Jan 2024
Response from Hieu on Jan 18, 2024
Dear Mr.Ronald, Thank you so much for giving us the wonderful evaluation. We are happy to know that our service made you comfortable. Please recommend to all your friends. Our team hope to welcome you the fourth time soon, Best regards!

10/10 Excellent

Sydney, Los Angeles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here in early December for a night. It’s tucked away in a street on the northwest side of the lake, which is a 5 min walk away. I arrived in a taxi and the staff greeted me immediately upon exiting the car. They helped me with my backpack and gave me a cup a tea while signing me in at the front desk. The hotel went through a recent remodel since the last time I stayed here and it is top-notch. Super clean and felt super comfortable. The staff was very attentive throughout the stay and the breakfast buffet was pretty good! Definitely good too start up your day for Hanoi. Perfect location and walkable for everything around and there’s even foot massage places down the street you can go to right after a long day of walking. I stayed here once before 4 years ago, and tried it out again because I thought the first experience was already good. Would definitely recommend here to stay for a short or long period of time.
Response from Hieu on Jan 18, 2024
Dear Ms.Sydney, Thank you so much for giving us the wonderful evaluation. We are happy to know that our service made you comfortable. Please recommend to all your friends. Our team hope to welcome you the fourth time soon, Best regards!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, Great reception staff!
Hotel was located close to all attractions in the Old Town. The reception staff was Excellent. They anticipated my needs. Helped me to confirm my transport pick up for my tour to Halong Bay without me asking. They noticed I had made two separate bookings before and after Halong Bay. They pressed the lift buttons once I walked in through the door.
Stayed 2 nights in Dec 2023
Response from Hieu on Dec 28, 2023
Dear sir/madam , I would like to send you our sincere thanks for choosing our hotel for your recent holiday. We are happy to know that you feel comfortable when you stay here. We hope to have another chance to welcome you soon

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First class reception staff
The service of the reception staff was first class. They spoke good English and were very helpful. The location of the hotel was also good- within walking distance to most places in the Old Town. What I did not like was the design on the bathroom. The glass divider on the bath tub was not long enough to stop water from splashing onto the floor of the bathroom. And housekeeping should wash the shampoo bottles. It was not pleasant to have to touch a slimy and soapy shampoo/conditioner/bath gel!
Stayed 1 night in Dec 2023
Response from Hieu on Dec 28, 2023
Dear sir/madam , We would like to send you our sincere thanks for choosing our hotel for your staying. We are so sorry for any inconvenience you might had. We are trying the best to build up and improve our service with hope bring to the customer the wonderful stay. Hopefully we have another chance to welcome you soon. Many thanks and best regard!

10/10 Excellent

Vishal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel and staff.
Very good hotel, only wish the room we got had a better bathroom. Otherwise wonderful hotel, great location and great hotel staff. Special thanks to Grace who was very helpful, friendly and made our stay better knowing we could ask her for help at any time. Would stay again.
Stayed 3 nights in Oct 2023
Response from Hieu on Dec 28, 2023
Dear Mr/Ms Vishal, I would like to send you our sincere thanks for choosing our hotel for your recent holiday. We are happy to know that you feel comfortable when you stay here. We hope to have another chance to welcome you soon

10/10 Excellent

Kerri

Stayed 3 nights in Nov 2023
Response from Hieu on Dec 28, 2023
Dear Ms Kerri , I would like to send you our sincere thanks for choosing our hotel for your recent holiday. We are happy to know that you feel comfortable when you stay here. We hope to have another chance to welcome you soon

10/10 Excellent

David, San Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful and friendly staff. Very clean and well cared for. Highly recommend
Stayed 5 nights in Nov 2023
Response from Hieu on Nov 17, 2023
Dear Mr David, We would like to send you our sincere thanks for choosing our hotel for your staying. We are so sorry for any inconvenience you might had. We are trying the best to build up and improve our service with hope bring to the customer the wonderful stay. Hopefully we have another chance to welcome you soon. Many thanks and best regard

10/10 Excellent

Soni

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
People who work there most the kind of people I ever met and breakfast was excellent.
Stayed 4 nights in Oct 2023
Response from Hieu on Oct 24, 2023
Dear Ms. Soni, Thank you so much for spend your valuable time to give us evaluation. We are happy to know that our service made you comfortable. Please recommend to all your friends. Our team hope that have another chance to welcome back you soon, Best regards!

10/10 Excellent

jeffrey

Stayed 1 night in Oct 2023
Response from Hieu on Nov 4, 2023
Dear Mr Jeffrey, I would like to send you our sincere thanks for choosing our hotel for your recent holiday. We are happy to know that you feel comfortable when you stay here. We hope to have another chance to welcome you soon.

10/10 Excellent

Rebecca

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are extremely helpful and kind. The location is very convenient for finding what I needed
Stayed 1 night in Sep 2023
Response from Hieu on Oct 2, 2023
Dear Ms Rebecca We would like to send you our sincere thanks for staying at our hotel. Your compliment about our service will give us a big motivation and we will effort as much as to improve our service. We hope that see you on the next time.

10/10 Excellent

Benson

Stayed 2 nights in Sep 2023
Response from Hieu on Oct 1, 2023
Dear Mr Benson, I would like to send you our sincere thanks for choosing our hotel for your recent holiday. We are happy to know that you feel comfortable when you stay here. We hope to have another chance to welcome you soon

10/10 Excellent

John

Stayed 7 nights in Jul 2023
Response from Hieu on Sep 17, 2023
Dear Mr John, We would like to send you our sincere thanks for choosing our hotel for your staying. We are so sorry for any inconvenience you might had. We are trying the best to build up and improve our service with hope bring to the customer the wonderful stay. Hopefully we have another chance to welcome you soon. Many thanks and best regard

10/10 Excellent

Zana, Austin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is amazing, clean, great location, friendly and attentive staff. We had to leave early at the airport, they made sure to prepare us a great breakfast to go. I would highly recommend it to everyone.
Stayed 2 nights in Sep 2023
Response from Hieu on Sep 13, 2023
Dear Ms Zana We would like to send you our sincere thanks for staying at our hotel. Your compliment about our service will give us a big motivation and we will effort as much as to improve our service. We hope that see you on the next time.

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service from all the team mrmbers,
Stayed 4 nights in Jul 2023
Response from Hieu on Jul 31, 2023
Dear Mr Donald, We would like to send you our sincere thank for choosing Imperial Hotel for your recent staying. All the staff are very happy to know that our service made you feel comfortable and meet your expectation. We will keep great work up and look forward to welcoming you in the next trip

10/10 Excellent

Paul, Welches

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute colonial style room and property. Excellent breakfast buffet conveniently offered for four hours every morning. Staff super helpful and friendly. Only negative to this hotel is the front door. It’s hidden behind a gauntlet of parked motorbikes, plants, a street vendor partially blocking access and an occasional rubber hose on the ground. We also experienced a miscommunication about the minibar. My wife and I are certain that the representative showing us into the room said that the drinks were free. There was only one coke, one beer and some bottled water. We drank these daily and they were replaced but then we were charged for them. Airport pickup billed to room was nice. We would stay again.
Stayed 3 nights in Jul 2023
Response from Hieu on Jul 27, 2023
Dear Mr Paul, We would like to send you our sincere thanks for choosing our hotel for your staying. We are so sorry for any inconvenience you might had. We are trying the best to build up and improve our service with hope bring to the customer the wonderful stay. Hopefully we have another chance to welcome you soon. Many thanks and best regard!

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
All staff were exceptional, especially the front desk and Manager, Ian. Excellent location, in laneway with good choice of restaurants and couple of bars. Rooms were quiet and comfortable. Breakfast was on the 8th floor and had a good variety. Would highly recommend.
Response from Hieu on Jul 10, 2023
Dear Ms.Julie, I would like to send you our sincere thanks for choosing our hotel for your recent holiday. We are happy to know that you feel comfortable when you stay here. We hope to have another chance to welcome you soon.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Great service Large clean nice room Good breakfast buffet
Stayed 3 nights in May 2023
Response from Hieu on May 20, 2023
Dear Mr.Michael, I would like to send you our sincere thanks for choosing our hotel for your recent holiday. We are happy to know that you feel comfortable when you stay here. We hope to have another chance to welcome you soon.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel in a great location
Fantastic hotel, great location. Very friendly and helpful staff, couldn't have done more for us. Some rooms don't have windows so upgrade to the best room available it doesn't cost much more. The breakfast was excellent. The hotel is in the old town right beside the lake and everything is in walking distance. Have stayed here 3 times already and wouldn't stay anywhere else in Hanoi.
Stayed 3 nights in May 2023
Response from Hieu on May 20, 2023
Dear Mr.Kevin, Thank you so much for giving us the wonderful evaluation. We are happy to know that our service made you comfortable. Please recommend to all your friends. Our team hope to welcome you the fourth time soon, Best regards!

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Nice place
Good location, large rooms. Very nice staff. Giving 3 stars just because manager wouldn’t allow a refund for one night we didn’t make it due to visa issues. All the details they sent in a welcome email, wish they would’ve mentioned they can assist with visa entry and/or to get one.
Stayed 2 nights in Feb 2023
Response from Hieu on Mar 27, 2023
Dear sir/madam, We would like to send you our sincere thanks for choosing our hotel for your staying. We are so sorry for any inconvenience you might had during your stay. We are trying the best to build up and improve our service with hope bring to the customer the wonderful stay. Hopefully, We can have a change to welcome you back in the near future!

8/10 Good

Anna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great customer service
The room I was allocated didn't have any windows so was very dark. I made a comment about this in the hotel feedback and the team was quick to offer me a free airport transfer which was very much appreciated.
Stayed 1 night in Jan 2023
Response from Hieu on Jan 29, 2023
Dear Ms Anna, We would like to send you our sincere thanks for choosing our hotel for your staying. We are so sorry for any inconvenience you might had during your stay. We are trying the best to build up and improve our service with hope bring to the customer the wonderful stay. Hopefully, We can have a change to welcome you back in the near future!

10/10 Excellent

Maria

Stayed 3 nights in Dec 2022
Response from Hieu on Dec 21, 2022
Dear MS. Maria, I would like to send you our sincere thanks for choosing our hotel for your recent holiday. We are happy to know that you feel comfortable when you stay here. We hope to have another chance to welcome you soon.

10/10 Excellent

Tina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staffs were very attentive and professional. Service charges (clothes washing, airport pickup, etc.) were priced reasonably. The hotel is few minutes walking distance from hoàn kiếm lake, but is still shielded from traffic noises.
Response from Hieu on Dec 18, 2022
Dear MS. Tina, I would like to send you our sincere thanks for choosing our hotel for your recent holiday. We are happy to know that you feel comfortable when you stay here. We hope to have another chance to welcome you soon.

10/10 Excellent

Fraser

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic small hotel but great location
From the moment step in to hotel check in to check out, experience is fantatstic. Greeted with welcome drink follow by guide instruction of hotel information, surrounding place of interest and upon check out even give out a free gift which was very pleasant and unexpected.
Stayed 4 nights in Nov 2022
Response from Hieu on Nov 26, 2022
Dear Mr. Fraser, I would like to send you our sincere thanks for choosing our hotel for your recent holiday. We are happy to know that you feel comfortable when you stay here. We hope to have another chance to welcome you soon.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible value and great service
The hotel staff, to a tee, were absolutely brilliant. The hotel is amazing value for money and in a superb location. I would 100% recommend.
Stayed 4 nights in Sep 2022
Response from Hieu on Nov 24, 2022
Dear Mr Joseph, We would like to send you our sincere thank for choosing Imperial Hotel for your recent staying. All the staff are very happy to know that our service made you feel comfortable and meet your expectation. We will keep great work up and look forward to welcoming you in the next trip

10/10 Excellent

PO SHUAN, Canton

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Business trip but this area lives to my expectation. Great staffs and they all speak English very well. The area is at the heart of the old quater and easy access to everything. I prefer to walk around and enjoy the city can offer. Walk around the lake with nice fall weather (and decorated lighting) is grateful.
Stayed 2 nights in Nov 2022
Response from Hieu on Nov 19, 2022
Dear Mr. Po Shuan Wang, I would like to send you our sincere thanks for choosing our hotel for your recent holiday. We are happy to know that you feel comfortable when you stay here. We hope to have another chance to welcome you soon.

10/10 Excellent

Thu

Lovely stay in prime location to everything
During our week’s stay, the concierge and reception provided wonderful tour services as well as recommendations on where to explore and eat. What we especially loved is how central and walkable to everything this hotel was. We felt completely safe and at ease. Breakfast was affordable and delicious. The staff was friendly, humble, and considerate, it felt like a nice family-run establishment.
Stayed 8 nights in Sep 2022
Response from Hieu on Oct 4, 2022
Dear MS. Thu, I would like to send you our sincere thanks for choosing our hotel for your recent holiday. We are happy to know that you feel comfortable when you stay here. We hope to have another chance to welcome you soon.

8/10 Good

Yemi

Stayed 1 night in Aug 2022
Response from Hieu on Jan 29, 2023
Dear Mr Yemi, We would like to send you our sincere thanks for choosing our hotel for your staying. We are so sorry for any inconvenience you might had during your stay. We are trying the best to build up and improve our service with hope bring to the customer the wonderful stay. Hopefully, We can have a change to welcome you back in the near future

10/10 Excellent

Thu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every thing is excellent.
Stayed 1 night in Jul 2022
Response from Hieu on Aug 14, 2022
Dear MS. Thu, I would like to send you our sincere thanks for choosing our hotel for your recent holiday. We are happy to know that you feel comfortable when you stay here. We hope to have another chance to welcome you soon.

4/10 Poor

Karen

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from Hieu on Jun 18, 2022
Dear Mr Anthony, We would like to send you our sincere thanks for choosing our hotel for your staying. We are so sorry for any inconvenience you might had during your stay. We are trying the best to build up and improve our service with hope bring to the customer the wonderful stay. Hopefully, We can have a change to welcome you back in the near future!

10/10 Excellent

Bac

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very charming, spacious and beautifully decorated hotel tugged into a quiet corner of Old Quarter of Hanoi. All the modern conveniences are in place. The staff was so polite and accommodating. I really enjoyed the the stay and no doubt will return here next visit to Hanoi.
Stayed 1 night in Apr 2022
Response from Tracy Do on Apr 27, 2022
Dear Mr. Bac, I would like to send you our sincere thanks for choosing our hotel for your recent holiday. We are happy to know that you feel comfortable when you stay here. We hope to have another chance to welcome you soon.

6/10 Okay

anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff. A bit overpriced for what they offer. Close to many sights and easy to get around for shopping and dinning. Room need to more sound proof. Unless you are on the top floor expect foot steps. Also expect wall and hallway noise. Housekeeping does a very good job keeping rooms clean. Response to text messaging is very quick to get support.
Stayed 2 nights in Mar 2022
Response from Hieu on Jun 18, 2022
Dear Mr Anthony, We would like to send you our sincere thanks for choosing our hotel for your staying. We are so sorry for any inconvenience you might had during your stay. We are trying the best to build up and improve our service with hope bring to the customer the wonderful stay. Hopefully, We can have a change to welcome you back in the near future!

10/10 Excellent

Justine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was very helpful friendly and accommodating. Great location price reasonable. Will definitely book here again on my next visit
Stayed 1 night in Dec 2020
Response from Tracy Do on Jan 1, 2021
Dear Mrs. Justine, We would like to send you our sincere thanks for choosing Imperial Hotel for your recent visiting. All the staff are very happy to know that our service made you feel comfortable and meet your expectation. We will keep great work up and look forward to welcoming you on your next trip.

10/10 Excellent

KatS, North Carolina

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are very nice, big and it’s nicely furnished. Staff are so kind, polite, helpful and friendly! The hotel is located at an Old Quarter of the City and it’s in great location where you can just walk to the lake, night market, restaurants and a lot to see around. Everything is amazing at this hotel! I highly recommend this hotel!
Stayed 2 nights in Jul 2020
Response from Tracy Do on Jul 9, 2020
Dear Mrs.Kat Shuskey, We would like to send you our sincere thank for choosing Imperial Hotel for your recent staying. All the staff are very happy to know that our service made you feel comfortable and meet your expectation. We will keep great work up and look forward to welcoming you in the next trip

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2020
Response from Tracy Do on Jun 27, 2020
Dear Sir/Madam, We would like to send you our sincere thank for choosing Imperial Hotel for your recent staying. All the staff are very happy to know that our service made you feel comfortable and meet your expectation. We will keep great work up and look forward to welcoming you in the next trip!

8/10 Good

Roger

Stayed 2 nights in May 2020
Response from Tracy Do on May 29, 2020
Dear Mr. Roger, Thank you very much for spending your valuable time to give us the good review on our website. We are trying day by day to improve our service and look forward to seeing you in the future. Best regards!

10/10 Excellent

Gregory

Stayed 2 nights in May 2020
Response from Tracy Do on May 29, 2020
Dear Sir/Madam, Thank you so much for spend your valuable time to give us evaluation. Our team hope that have another chance to welcome back you soon, Best regards!

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First Class Friendly
A nice combination of luxury hotel with very friendly non pretentious Vietnamese staff. The rooms are big, nicely furnished, big windows, large bathroom, big enclosed shower, endless hot water, etc. The room and beds are super comfortable. The hotel is precisely managed and everything runs smoothly and works well. The ever present staff is super friendly and always looking for ways to brighten your stay and be of assistance. Ian in particular was outstanding with great English and travel assistance skills. He acquired visa extensions for us and advised us on what turned out to be the best part of our travels. We also learned about Vietnamese culture for the hotel staff. Tracy pointed us to local favorite restaurants with authentic Vietnamese devoid of tourists. You always feel like a special guest at this hotel. Superb spot for an extended stay.
Stayed 2 nights in Mar 2020
Response from Tracy Do on Mar 29, 2020
Dear Mr. Steve and Mrs. Kieu, Thank you kindly for posing such beautiful comments following your stay at Hanoi Imperial hotel & spa. We are over the moon to know that our hotel met your satisfaction. It is always a pleasure for us to met you and served your stay. Your comments are a real reward for our passionate and enthusiastic associates. We hope that have the pleasure of welcoming you back soon.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The people at this boutique hotel and Hanoi were absolutely fabulous. They could not have been more kind and helpful. The hotel itself is located in the old part of the city very busy lots of traffic but also lots to see. Sadly the Air pollution was bad We were there and we had some difficulty being outside. I would recommend staying at this hotel the beds were comfortable the room was quiet and the staff was amazing.
Stayed 4 nights in Dec 2019
Response from Tracy Do on Mar 22, 2020
Dear Mr/Ms, Thank you so much for giving us the wonderful evaluation. We are happy to know that our service made you comfortable. Please recommend to all your friends. Our team hope that have another chance to welcome back you soon, Best regards!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, super friendly staff, nice hotel. Has hot water...
Stayed 4 nights in Mar 2020
Response from Tracy Do on Mar 21, 2020
Dear Sir/Madam, Thank you so much for your excellent evaluation. We hope that have another chance to welcome back you soon.

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020
Response from Tracy Do on Mar 18, 2020
Dear Mr. Henry, We are very happy to see your wonderful reviews for our services and staff. We hope that Hanoi Imperial Hotel will become a great part in your next trip. We are trying day by day to improve our service and look forward to seeing you in the future.

10/10 Excellent

Rupi, Victoria (BC)

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
From travelling all over the world, this hotels service is the best! They genuinely care about your stay. Go above and beyond, to make us feel welcomed. Great hotel, near to everything. Highly recommend and will return!
Stayed 3 nights in Mar 2020
Response from Tracy Do on Mar 18, 2020
Dear Mrs. Rupi, I would like to send you our sincere thank for choosing and staying here with us. We are happy to know that you feel comfortable when you stay there. We hope that aonther chance to welcome you soon!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Hotel. Very helpful staff.
Stayed 2 nights in Mar 2020
Response from Tracy Do on Mar 15, 2020
Dear Mr.James, Thank you so much for giving us the wonderful reviews. We are happy to know that our service made you comfortable. We will keep the great work up and hope that welcome you on the next time.

10/10 Excellent

Darcy, Sydney

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Had an amazing experience at Imperial Hotel and Spa. Staff were extremely friendly and accommodating, helping to the best of their ability with all of our needs. The hotel had great cleanliness practices during the Covid 19 outbreak. Amazing location- directly in the middle of Hanoi old quarter, within 5 min walking distance to most attractions. Have nothing but good things to say about this hotel and would recommend to anyone looking for a great value hotel in Hanoi.
Stayed 1 night in Mar 2020
Response from Tracy Do on Mar 14, 2020
Dear Mr. Darcy, Thank you so much for spend your valuable time to give us evaluation. We are happy to know that our service made you comfortable. Please recommend to all your friends. Our team hope that have another chance to welcome back you soon, Best regards!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in a great location for sightseeing in Hanoi but still having quite at night.
Stayed 3 nights in Feb 2020
Response from Tracy Do on Mar 10, 2020
Dear Sir/Madam, Thank you so much for giving us the wonderful reviews. We will keep the great work up and hope that welcome you on the next time.

10/10 Excellent

Verified traveller

Stayed 1 night in Mar 2020
Response from Tracy Do on Mar 10, 2020
Dear Sir/Madam, Thank you so much for giving us the wonderful reviews. We will keep the great work up and hope that welcome you on the next time.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I don't even know where to begin with how blown away I was with this staff and property. I've spent years in the hospitality business and I can comfortably say this establishment is second to none. From Check-In to check-out everything was perfect. The location is prime right in the middle of everywhere you'd want to be, its even on a quite cute street with all sorts of great food and drink options. The staff goes above and beyond to ensure you're happiness. The complimentary breakfast was one of the best meals we had on our long holiday. I can go on and on complimenting everything about this place. We ended having to stay an additional night in Hanoi a couple weeks later into our trip due to a flight cancellation, and we didn't even bother searching for other places, staying here was an absolute no brainer. Highly recommend this place, keep up the fantastic work Imperial staff! I hope to see you all again.
Stayed 2 nights in Feb 2020
Response from Hana Nguyen (Mrs,) on Mar 10, 2020
Dear Sir, We would like to send you our sincere thank for choosing Imperial Hotel for your recent staying. All the staff are very happy to know that our service made you feel comfortable and meet your expectation. Thank you so much for your compliments about the room, location and specially staff. We will keep great work up and look forward to welcoming you in the next trip!