Exterior

Reviews of Hanoi Elite Hotel

3.5 out of 5
Hanoi Elite Hotel
10/50 Dao Duy Tu, Hanoi, HAN

Reviews

9.4

Exceptional

Rating 10 - Excellent. 215 out of 287 reviews" "
Rating 8 - Good. 58 out of 287 reviews" "
Rating 6 - Okay. 10 out of 287 reviews" "
Rating 4 - Poor. 4 out of 287 reviews" "
Rating 2 - Terrible. 0 out of 287 reviews" "

9.6/10

Cleanliness

9.8/10

Staff & service

8.2/10

Amenities

9.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Berry

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good place in Old Quarter but Old Quarter is chaotic and noisy I would have preferred the neighborhood near the Cathedral
Stayed 1 night in Mar 2024

8/10 Good

Audrey

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good place for a night
Stayed 1 night in Jan 2024

10/10 Excellent

Awstin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Micheal and the rest of the staff are wonderful. Gave me a nice list of things to see and do in the city, plus some great spots to eat. Location is great with lots to do in walking distance, would stay here again next time I come back to the city.
Stayed 6 nights in Dec 2023

10/10 Excellent

William, San Bruno

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel is in the perfect location if you are looking to be right in the action of Old Quarter. The only down side to the hotel was it has no elevator, so you may have to walk up many stairs depending on what room your floor is on. Overall it was a good place to stay. The staff was very friendly and helpful.
Stayed 2 nights in Dec 2023

10/10 Excellent

ALESSANDRO

Stayed 3 nights in Oct 2023

10/10 Excellent

Alessandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel and Staff
Super 5 stars for Michael, very professional and very helpful person. He made my stay very easy giving me all the tips about visiting Hanoi and sorraundings ndings. The hotel is amazing and in an excellent location. I strongly raccomend this hotel.
Stayed 1 night in Oct 2023

8/10 Good

David

Stayed 2 nights in Oct 2023

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service here is outstanding and the value for your money simply cannot be beat. They arranged both our airport transfers, got us a discounted rate on an overnight cruise, stored our luggage while we were gone and arranged for us to stay another night when we got back. The location is right in the center of all the action, but on a narrow and (somewhat) quieter side street. The price was incredibly reasonable and the property is well maintained and in good shape. Only complaint is that the drains were a little slow in the sink and shower of room 305. Otherwise, 10/10 all the way.

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Greta central hotel with friendly staff- highly recommend
Stayed 1 night in May 2023

10/10 Excellent

Antonello

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Jake was exceptionally helpful to arrange for our pick up at the airport and organizing our trip to Halong Bay.
Stayed 4 nights in Apr 2023

8/10 Good

Niranjan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet nice hotel. Good location.
Located on a small street next to "beer Street". No food (free or paid) available on the property which is not great. No elevator so people with health/mobility issues should avoid. It is a good place to stay for a couple of nights.
Stayed 2 nights in Sep 2022

10/10 Excellent

Gord

Stayed 3 nights in Jul 2022

10/10 Excellent

Verified traveller

Stayed 1 night in Dec 2019

8/10 Good

Kevin

Liked: Cleanliness, staff & service, room comfort
Hanoi hotel
No elevator so carrying luggage using the narrow stairway was a little difficult.
Stayed 1 night in Jan 2020

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Hanoi hotel
Brief stay only to sleep.
Stayed 1 night in Jan 2020

10/10 Excellent

Steven

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay!
Great location and friendly staff. Very clean with a good breakfast.
Stayed 2 nights in Dec 2019

8/10 Good

Hiroyuki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel staff is nice
I used for day use. It was comfortable and very convenient place. However my room was 6th floor without elevator, so it was so tough to climb up with stairs.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptionally friendly and helpful staff in a wonderful location.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location and great staff
We were in Vietnam for holiday. The service at the hotel was fabulous. Everyone went out of their way to help us.
Stayed 9 nights in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Room very nice, no elevator though. Staff helpful & friendly. Downstairs area where you eat breakfast is very small. Would stay again for the discounted price.
Stayed 1 night in Oct 2019

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

8/10 Good

Matt, Tel Aviv

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and right in the middle of Hanoi great location. Stuff is very hospitable but we found it a little too much with many questions and excessive explanation about the room. The breakfast is the best we had in Vietnam for sure. This place should get a storage room - all the luggage of checked out guests are just laying around the hotel.
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Excellent staff. Nice room. No complaints.
Stayed 3 nights in May 2018

10/10 Excellent

Verified traveller

Stayed 2 nights in Sep 2019

8/10 Good

David, Bridgeville

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything: Food, culture, entertainment
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Stayed 12 nights in Sep 2019

10/10 Excellent

KC

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, convenient location and comfortable room!
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything and yet very quiet and peaceful. On a narrow street which means cars and busses can’t travel on it. Your transport will drop you a block away and you will need to walk the rest.
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Walking distance to key sights. Can sit at window at breakfast and people watch.
Stayed 1 night in Aug 2019

10/10 Excellent

Janicia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay.
A good place to stay at. The location is in an alley area and will be crazy to cross during the weekend night market on one side, but it is relatively quiet and also next to another hotel and hostel. We booked a family room that could accommodate up to 4 pax. Either than the molds/scums on the bath's shower, and a low ceiling, all is fine. And would be a good place to rest in the evening after a full day of activity.
Stayed 2 nights in Aug 2019

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019

8/10 Good

Megan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Amenities
Stayed 5 nights in Jun 2019

10/10 Excellent

Michal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family trip to Vietnam
Great hotel, super friendly staff and location could be better. Stayed in the family room with our two kids, it was perfect!
Stayed 2 nights in Jun 2019

10/10 Excellent

Dan Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay. We extended our stay after 2 days.
The hotel is located besides the "Beer Street", and streets all days - extra busy in the weekends. Recommend you contact the hotel regarding transport from the airport, to the hotel the first time you visit. This will help you greatly. The hotel does not have any lift, but they will happily transport the luggage for you up the stairs. Ask for a room on the lower floors if you like less stairs. Ask for a room on the top floor if you like to isolate yourself from the street noise (Room 605) The staff is very helpful, and will assist you with most local enquires. Most speak english, some very well, others understand more than they speak.
Stayed 2 nights in Jun 2019

10/10 Excellent

Lindsay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely, friendly boutique hotel
Genuinely one of the nicest, friendliest hotels we have ever stayed at. Breakfast made to order, excursions and taxis booked for us were fab and the whole place was spotlessly clean. It's also completely quiet at night when getting to sleep, despite how close it is to all of the action. We'd definitely stay here again
Stayed 2 nights in May 2019

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What I like about this property is the staff services which are very nice and helpful
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great friendly staff even get snacks and a drink on arrival id stay again jisustt for the staff
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
A little paradise in the Old Quarter. Close to all the action. Staff were extremely helpful. David even took me for a Bia Hoi experience. Breakfast is cooked fresh and we were provided with take away breakfast for our bus trip to Sapa. Excellent hotel.
Stayed 1 night in Mar 2019

10/10 Excellent

Lily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Hotel in the Middle of the Old Quarter
I stayed here with my husband for 3 nights. The hotel staff was very friendly and helpful. The bed was comfortable and the room was clean. In spite of being in a very busy area, the hotel was quiet and we slept well. The complimentary breakfast was great! There is no elevator, and the staircase is quite narrow, but this was not a problem for us.
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities
The room was great quality for the price. The staff put a lot of effort into making sure we were organised for our stay and were very knowledgeable.
Stayed 3 nights in Feb 2019

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little hotel
Great little hotel in the heart of the Old Town. Staff excellent, room lovely. Recommend.
Stayed 3 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff good location lot of food and bars around
Stayed 3 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2018

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A wonderful place to stay
The service is amazing. When we arrive, Le patiently sat us down to brief us about the neighbourhood, offered us a welcome drink. On Christmas day, we had a surprise treat from the hotel with free snacks, wine and juice. They were all out to make it a wonderful stay for us. We love it. We had a family room, room was a little small though. There are no lift in the hotel, but the bell boy is always helpful to bring up the luggage for us.
Stayed 1 night in Dec 2018

6/10 Okay

Chiahsuan J.

Stayed 1 night in Dec 2018

8/10 Good

atef

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central location. Great staff and service. Free snacks
Stayed 2 nights in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and comfortable small hotel. The staff are exceptional. Great spot in the old quarter
Stayed 3 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place but small room (God is fair)
Location is great, right in the heart of old quarter, but quiet as it is in a small alleyway. Room is a bit small and not much of a view. Staff are friendly to provide support, helping us coordinate with our ha long bay cruise bus pick up. Check in process is also very thorough, walking us through the map of hanoi go orientate us and giving us points of interest to visit. Boiled water tastes funny. Might want to bring a travel size kettle. TV channels are fuzzy but can still watch.
Stayed 3 nights in Oct 2018