Pillowtop beds, minibar, in-room safe, desk

Reviews of Essence d'Orient Hotel & Spa

3.5 out of 5
Essence d'Orient Hotel & Spa
22 Ta Hien St., Old Quarter, Hoan Kiem Dist., Hanoi

Reviews

9.4

Exceptional

Rating 10 - Excellent. 162 out of 221 reviews" "
Rating 8 - Good. 48 out of 221 reviews" "
Rating 6 - Okay. 8 out of 221 reviews" "
Rating 4 - Poor. 3 out of 221 reviews" "
Rating 2 - Terrible. 0 out of 221 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

8.0/10

Amenities

9.0/10

Property conditions & facilities

Reviews

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Good spot in the Old Town
Busy location but minimal noise disturbance at night - at least from the street...air con unit was very noisy and had limited effectiveness. Room comfortable for the most part - one narrow window with views of a all and rooftops mainly. Extremely helpful staff on reception - especially Johnny + Rick. Good breakfast and excellent restaurant staff.
Stayed 4 nights in Apr 2019

10/10 Excellent

CJ, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is nicely located in the heart of Old Quarters; nightlife spots are all a stone’s throw away. We booked a Sapa tour through the hotel which was a fantastic experience. The logistics and transport for the tour were all taken care of properly. Staff are very friendly and helpful.
Stayed 3 nights in Nov 2018

10/10 Excellent

Sooky, Atlanta, GA

Liked: Cleanliness, staff & service, property conditions & facilities
Exceptional service. Staffs go out of their way to help.
Stayed 1 night in Oct 2018

10/10 Excellent

Laura, Hawaii

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel, excellent service, great location in the heart of the old quarter, awesome breakfast buffet. My favorite hotel in Hanoi.
Stayed 1 night in Aug 2018

10/10 Excellent

Chandini

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel
Loved our stay. really a very nice hotel with a great team of staff. They are attentive, cheerful and always ready to help. they notice the small things about you, pay attention to detail and remember it they next time they serve you. They are an absolute delight and make ur stay pleasurable.
Stayed 1 night in Aug 2018

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant hotel in the Old Quarter of Hanoi
The Essence d'Orient is a pleasant hotel in the Old Quarter of Hanoi. Staff are warm and friendly. It's not too pricey despite the good location, but there are lots of little cozy touches -- welcome drinks and fruit, tastefully styled room, and even a laptop in the room to borrow. I only stayed for one night during a business trip, but the hotel upgraded me to a room with a better city view. Very pleasant hotel with some character!
Stayed 1 night in Jun 2018

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pricing itself out of the market?
Second stay at Essence. Still great location and service but price is getting a bit uncompetitive with similar hotels.

10/10 Excellent

christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is conveniently located in close proximity to bars, restaurants, cafes and shops. The staffs at the hotel were super friendly and helpful. During our stay, the hotel had a spa promotion of buy one get one free spa from 1 ~ 4 PM, and we booked the romance package. It was a great deal and the spa staff demonstrated great skills. Highly recommend it! All in all, we enjoyed our stay at Essence Hotel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!
The staff were phenomenal! The rooms were clean and the breakfast was fantastic. Great location too!
Stayed 2 nights in Mar 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great and super clean place to stay! the location is perfect tho the street can be a little busy. the staff are wonderful!!!
Stayed 1 night in Mar 2018

8/10 Good

Kev, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel in interesting area.
Stayed here again recently. Good value, good staff, would recommend it to anyone.
Stayed 2 nights in Feb 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient! Staff is very friendly! Try the spa and food.
Stayed 2 nights in Mar 2018

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel
Great hotel and brilliant staff they couldn’t do enough for us. The room was spotless massive comfy bed pillows etc. we had everything we needed. It’s bang in the centre of the old part of Hanoi next to beer corner. Even though we were in the centre the hotel wasn’t noisy at all. We lived out stay and will definitely be back. This is the fourth hotel we have stayed in around this area and definitely the beat
Stayed 2 nights in Feb 2018

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best location and modern rooms
This hotel is in the heart of the old quarter right by beer corner (however, we couldn't hear any noise from our rooms). The hotel has just been refurbished and you can really tell. We've stayed in another 2 hotels in the old quarter and even though they were also great, they did feel a little out dated (especially the bathrooms). Essence however was brand new and roomsa a generous size. The best thing though is location as we were able to come back throughout the day for naps and drop off shopping without much detour.
Stayed 2 nights in Jan 2018

10/10 Excellent

Jess, Adelaide, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel
We LOVED it here. Exceeded our expectations. Lovely friendly staff, great location, clean and tidy rooms, modern, comfy bed, delicious breakfast...cannot fault it! Definitely recommend.
Stayed 1 night in Jan 2018

8/10 Good

Yee Lin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel but the area is too crowded and noisy.
Stayed 4 nights in Dec 2017

10/10 Excellent

Tim, Alberta, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in old quarter
Staff is super helpful to seemingly do whatever you wanted - change out mattress pads, book trips, lend laptops, hold luggage when away etc. Loved the location in the old quarter but be prepared that the streets are very busy and the street in front of the hotel turns into small eating and drinking places at night. We loved it but others may not if they want quiet and solitude. Had no problem with noise in the rooms at night.
Stayed 2 nights in Dec 2017

8/10 Good

Noel

Liked: Cleanliness, staff & service
Great Location in the heart of the old quartel.
Good hotel however located in the middle of a very busy street especially at night. Tables and chairs everywhere. If you like to eat VN food at night, this is the place for you. Staff over attentive and that could be a bit of a challenge. Breakfast very good and room very comfortable.
Stayed 5 nights in Nov 2017

8/10 Good

Allan A.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017

10/10 Excellent

Jeffrey K, Toronto, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel in the heart of it all
The location is 2nd to none... Literally in the heart of the action. The street noise can be a bit much so if you want a quieter room, ask for a room on a higher floor (but there is only one elevator in each block of the hotel... So while the room is quieter up high, you have to wait for elevator). The staff are very helpful and can arrange great recommendations for local restaurants abd tours. Don't be afraid to try the street food. As for the hotel itself, it has a nice spa (massages are decently priced but you are also paying for a nicer setting) and the café is great. The included breakfast is wide ranging with both western and Asian options and the service staff are great for the breakfasts.
Stayed 1 night in Nov 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Hotel
This hotel is incredible, mostly because the people who work here will stop at nothing to ensure that their guests are happy. We had a slight problem with our air-conditioner in our first room, and the manager happily moved us to a second room, which, as it turned out, had been sprayed with an air freshener I was allergic to. They moved us a second time, very kindly, and to make up for the hassles, they brought us a little treat of hot ginger tea with honey and cookies in our room the night we settled in. Everyone was just so wonderful and took any concern we had as their own, worked until they got it right, and so much was right to begin with: comfortable beds, great location on the weekend walking street and near the lake, excellent made-to-order breakfast along with scrumptious buffet, help with all of our outings, from a night on the town to a trip to Sa Pa. It's a great hotel. Some of the rooms in the older half are a little musty (hence the spray, and much of Hanoi is a bit damp, so I imagine you will run into this in a lot of places) but this can be fixed by telling them at booking that you're sensitive and they'll put you in a newer room. They will take your worries very seriously and do anything to make you happy. We liked this hotel so much we used it as a home base throughout our several weeks in northern Vietnam and stayed in its sister hotels when we could. Do not hesitate to book!
Stayed 5 nights in Nov 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel but can be noisy till at least mid night due to local bars and music if sleeping in front side.
Stayed 2 nights in Nov 2017
Response from Essence Hanoi hotels on Nov 29, 2017
Thank you for your kind review. We are happy that you find our hotel great for your stay. For the front side room, kindly be informed that the glass doors are all double or triple glazing thus there is no noise at all. We wish you happy travel and look forward to welcoming you back to our hotel. Thank you and best regards.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very attentive staff
Hotel is well located in a busy part of the old city. Despite the street noise our room was super quiet. Breakfasts were good as was the dinner we had one night. Staff we very attentive which made our stay hassle free
Stayed 6 nights in Nov 2017
Response from Essence hotel management on Nov 29, 2017
Thank you so much for your review. That is our pleasure to learn that you had a sound sleep in our hotel and good meals in our restaurant. It is true that our hotel staff are professional and very attentive. We look forward to being of continuous service to you. Best regards,

8/10 Good

Edward

Liked: Cleanliness, staff & service, room comfort
Clean hotel in busy, but central area. I had an inside room which was quiet and comfortable. Staff helpul.
Stayed 1 night in Oct 2017
Response from Essence Hanoi hotels on Nov 15, 2017
Thank you for your comment. Yes we are very centrally located and everything is walkable from the hotel. We will keep on trying to improve our service to meet your satisfaction. Best regards, Essence Hotel management team

10/10 Excellent

caroline , singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location & wonderful staff
We stayed 3 nights in Essence d’orient hotel. We had a wonderful experience with all the staff. They were helpful , friendly & sincere with their greetings. Great location & night market was so close by. Hope to return again.
Stayed 3 nights in Oct 2017
Response from Essence hotel team on Nov 15, 2017
Thank you very much for rating us excellent with location and staff. We wish you all the best and hope to see you again soon.

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Such great service. Excellent location
Staff were fantastic! From the moment we arrived until we left- so happy to help and always a nice greeting. They asked us about our day and how we enjoyed whatever we had done. The breakfast was great with enough selection to meet every taste.
Stayed 3 nights in Oct 2017
Response from Essence Hanoi hotels on Nov 29, 2017
Thank you for your excellent comments on our hotel service. That is true that the hotel is located in the best location in Old Town allowing to discover the true characters of itself without having to explore too far. The staff are our hotel asset. We all strive our best to help make your trip to Hanoi, Vietnam a memorable one. We thank you once gain and look forward to welcoming you back soon.

10/10 Excellent

Dyane, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location...location...location...
This is the second time we have stayed at the Essence Hotel, We were not disappointed this year...very friendly, helpful staff, Christine on the front desk especially, who remembered us) super big, comfy beds, all you need for a western breakfast, very handy to shops and Hanoi Lake...just a 5 minute walk....
Stayed 3 nights in Oct 2017
Response from Essence Hanoi hotel mananagement on Nov 29, 2017
Dear valued guest, Thank you very much for your terrific review. Needless to say as the words say it all. We are here to provide you with a memorable stay in the Old Quarter and always try our best to improve the service. We wish you all the best and look forward to your patronage to our hotel. Best regards,

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service and staff were remarkable! Anyone visiting Hanoi should consider this gem.
Stayed 2 nights in Oct 2017

10/10 Excellent

Arti, portland, Oregon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 stars for everything!
We stayed at Hanoi Essence for 4 nights and our stay was incredibly good! From the upgrade to deluxe room to the breakfast items made to order since I am a vegetarian, this hotel did all they could to make our stay comfortable and special. Location is a delight in the middle of the weekend night market action, 5 mins walk to lake and 1 min to beer street. Last but not least, their staff is the true gem. From addressing our issues with their airport pickup to ensuring we had a lovely room, their manager Quan did all he could to make our stay delightful! The breakfast staff is also heart touchingly warm and welcoming. If you are headed to Hanoi would highly recommend staying here, you won't regret it.
Stayed 4 nights in Oct 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel service
Excellent service from staff. Clean room and convenient location
Stayed 2 nights in Sep 2017

10/10 Excellent

Simone

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Telling all our friends.
This little hotel delivers on it's promise. The Essence D'Orient was well located, very clean, and the room we were upgraded to was also recently renovated. The room itself was clean, the beds were big, the sheets were of a high quality, good pillows and powerful air-conditioning, the bathroom was clean and functional. Breakfast was also delicious. Apart from it's central location, close to the heart of the action, the stand out feature for our stay was the customer service. All the staff in the hotel were helpful, friendly and engaged in making our stay memorable. Of particular note was Christine at reception who arranged our overnight visit to Ha Long Bay, which went off without a hitch. Would not hesitate to recommend and we will be back because it was so good. Airport transfers were good value and reliable.
Stayed 2 nights in Sep 2017

10/10 Excellent

nikki, melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location
Great place,great staff,great food. Only room was a bit musty smelling.
Stayed 4 nights in Jul 2017

10/10 Excellent

Glen, Perth, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet oasis
Very pleasant stay in a great location. The hotel staff were very helpful and friendly. The room was comfortable and fairly large. The breakfast was good so no complaints.
Stayed 7 nights in Jul 2017

10/10 Excellent

Yolanda, Arizona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value, helpful staff, good location
Tracy at the front desk helped book a last minute Junk Cruise to Halong Bay. Had a great experience. The entire staff was very friendly and accommodating.
Stayed 2 nights in Jul 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2017

6/10 Okay

Verified traveller

interesting
hotel and staff are fine, but on a Friday and Saturday night the noise from the bar next door will keep you awake as they have a band playing, also the neighbour to the hotel had a cat in a cage that meowed day and night. The food tour by Sing was excellent and worth doing, book this at the hotel.
Stayed 5 nights in Jul 2017

8/10 Good

ben, adelaide, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Middle of old quarters
Very impressed right in the middle of town great location
Stayed 1 night in Jun 2017

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay at Essence
Hotel centrally located in Old Quarter. We had a pleasant stay in a clean well proportioned room with easy access to restaurants and sights.
Stayed 3 nights in Jun 2017

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with nice staff.
Best hotel ever. Nice staff (i.e. Roy, Christine).
Stayed 3 nights in Jun 2017

8/10 Good

Paulyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2017

10/10 Excellent

Lennard, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quality hotel
Price is cheap, however quality of hotel is wonderful, from the friendly hotel staff who take their time to answer any queries that guests may have, to the accessible location right smack in the middle of the Old Quarter. The hotel breakfast spread is also rather decent for its price, and there's a mix of both authentic Vietnamese cuisine and your typical Western spread of eggs and toast. It was a great experience and will definitely be back again.

10/10 Excellent

Mr Nigel, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In the thick of it !
Loved this place,staff were the best especially the guys in the restaurant where the food was excellent (bun cha yum yum) The travel desk booked me a trip to Halong bay which was great fun and value for money and the spa treatment was outstanding also Stayed for 9 nights and missing you already Hanoi

10/10 Excellent

boon par

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Essence hotel is located one of the most convenience location in old quarter. hotel staff are very helpful toward our questions of places where to go and also the morning breakfast chief was so amazing which they have tried very best to cook the "half boiled egg " on our request with days of trial with different timing. is a great hotel & hotel staffs !

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
The location is very good. It's only 4 minutes walk to Hoan Kiem Lake. The breakfast buffet was very satisfying, great front-desk staff.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very central spot in old quarter and a great base
Explore old Hanoi from here with ease. A short walk to the lake and plenty happening with great eats nearby. Staff great and breakfast very good.

10/10 Excellent

4everyoung, SG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location in Old Quarter and near Hoan Kiem Lake and the staff is helpful. Plenty of eateries within walking distance and near the night market.

10/10 Excellent

Jane, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Essence Hotel & Spa in Hanoi is AMAZING!
Great little boutique hotel in central Hanoi. The staff are professional. The team at reception, the restaurant staff, the ladies in the spa, and other service staff were kind, helpful, and genuinely happy to make you feel welcome. Ihave travelled to Asia in the last 10 years for work (some included 5 star hotels) but none have compared to the service we received at this hotel. We stayed here (my husband and our daughter) for 6 nights (including day trip to Halong Bay) on a family holiday. The location is in a busy street in the Old Quarter (frenetic pace), but the rooms are well insulated from street noise. While our family connecting room was starting to show a few signs of wear and tear in the bathroom, cleanliness was very good. The beds were comfortable and the room size was good for central Hanoi. The restaurant service was excellent. Breakfasts were fresh, and tasty. We ordered omelettes and pancakes (freshly made to order) almost every day. There was a variety of other items including fresh fruit, pastries, cereal, yoghurts, and Asian breakfast items. The staff were attentive, polite, and always willing to help. My daughter and I had a couple of spa treatments. The treatments were relaxing and especially liked the "flower" bath and "tea" served at the beginning and end of the treatment. I would definitely recommend this hotel to anyone visiting Hanoi

8/10 Good

Yin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Inexpensive and very good
For that price, Essence is good value compared to other boutique in the old quarter. It has a good location at the Beer Corner but can be noisy if you are on low floors. Suggest paying $10 more to get a higher floor room. Ours was on 5th and faces the main street with a balcony. room is clean, Service is excellent. The restaurant is very good though a tad expensive.

10/10 Excellent

GURINDERJIT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

JYR, Houston, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old Quarter
The customer service at this hotel is better than most 5 star hotels. Staff is friendly and always eager to help. The staff even got me a birthday cake and upgraded our reservation. The location is great. The street is super busy with plenty of shops and places to eat and drink. It was a bit much for me though. I couldn’t get used to all of the scooters and cars on this narrow street. It is noisy, so if you are looking for a quiet location this is not your hotel. The hotels bathrooms need a good cleaning, but I found most places in Vietnam had the same bathroom issue. I would definitely recommend if you are in Vietnam.