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Room type
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Twin Room, 2 Single Beds - 2 Twin Beds

Two Twin Beds
Max Occupancy: 2 adults, 1 child
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Standard Room, 1 King Bed, Garden View - 1 King Bed

One King Bed
Max Occupancy: 2 adults, 1 child
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Twin Room, 2 Single Beds, Lake View - 2 Twin Beds

Two Twin Beds
Max Occupancy: 3 adults
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Standard Room, 1 King Bed, Lake View - 1 King Bed

One King Bed
Max Occupancy: 2 adults, 1 child
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5-star family-friendly hotel in Hangzhou (Shangcheng) near West Lake

Location

This family-friendly hotel is located in Hangzhou (Shangcheng), close to West Lake, Xihu Tiandi, and Wushan Night Market. Also nearby are Former Residence of Sha Menghai and Westlake Yintai Shopping Mall.

Hotel Features

At Hyatt Regency Hangzhou, recreational amenities include an indoor pool and a health club. The hotel also features a full-service spa and a bar/lounge.

Room Amenities

LCD televisions include satellite channels. Guestrooms also feature deep soaking bathtubs, wireless Internet access (surcharge), and high-speed (wired) Internet access (surcharge).


General

In addition to a full-service spa, Hyatt Regency Hangzhou features an indoor pool and a health club. The hotel offers a coffee shop/café. A bar/lounge is on site where guests can unwind with a drink. An Internet point is located on site and high-speed wireless Internet access is complimentary.

Business amenities at this 5-star property consist of a business center, a technology helpdesk, and secretarial services. Event facilities include a conference center, conference/meeting rooms, and small meeting rooms. This luxury hotel also offers a sauna, a steam room, and spa services. For a surcharge, the property provides a roundtrip airport shuttle (available on request) and a train station pick-up service. Complimentary parking is available on site.

  • 24-hour front desk
  • Air-conditioned public areas
  • Airport transportation (surcharge)
  • Total number of rooms - 390
  • ATM/banking
  • Audiovisual equipment
  • Babysitting or childcare
  • Number of floors - 8
  • Banquet facilities
  • Bar/lounge
  • Beauty services
  • Breakfast available (surcharge)
  • Business center
  • Coffee shop or café
  • Complimentary newspapers in lobby
  • Computer rental
  • Concierge desk
  • Multiple large conference rooms
  • Currency exchange
  • Doorman/doorwoman
  • Dry cleaning/laundry service
  • Elevator/lift
  • Event catering
  • Express check-in
  • Express check-out
  • Full-service health spa
  • Gift shops or newsstand
  • Hair salon
  • Health club
  • Technology support staff
  • Half board rates available
  • Full board rates available
  • Free Wi-Fi
  • Internet point
  • Limo or Town Car service available
  • Massage - spa treatment room(s)
  • Multiple small meeting rooms
  • Multilingual staff
  • Free parking
  • Free guest parking during stay
  • Parking nearby (surcharge)
  • Parking nearby
  • Porter/bellhop
  • Luggage storage
  • Room service (24 hours)
  • Safe-deposit box at front desk
  • Train station pickup (surcharge)
  • Conference center
  • Year Built 2004
  • Number of restaurants -
  • Street parking (metered)
  • Sauna
  • Secretarial services
  • Security guard
  • Spa services on site
  • Steam room
  • Swimming pool - indoor
  • Technology helpdesk
  • Tour assistance
  • Translation services
  • Wedding services
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Internet

Available in all rooms: Wireless Internet access (surcharge), Wired high-speed Internet access (surcharge)

Available in some public areas: Free Wi-Fi


Parking

Free parking, Free guest parking during stay, Street parking (metered), Parking nearby, Parking nearby (surcharge)


Room Amenities
  • Climate control
  • Blackout drapes/curtains
  • Complimentary newspaper
  • Air conditioning
  • Direct-dial phone
  • Complimentary bottled water
  • Minibar
  • Coffee/tea maker
  • Daily housekeeping
  • Turndown service
  • Separate bathtub and shower
  • Slippers
  • Bathrobes
  • Complimentary toiletries
  • Hair dryer
  • Deep soaking bathtub
  • In-room safe
  • Desk
  • Iron/ironing board (on request)
  • Satellite TV service
  • HBO
  • Rollaway/extra beds available
  • Cribs/infant beds available
  • Wireless Internet access (surcharge)
  • Wired high-speed Internet access (surcharge)
  • LCD TV
  • Connecting / adjoining rooms available
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Dining

Hot/cold buffet breakfasts are available for a surcharge and are served each morning.

28 Hubin Road - This restaurant serves lunch and dinner.

Cafe - This buffet restaurant serves breakfast, lunch, dinner, and brunch.

24-hour room service is available.

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Recreation

Recreational amenities at the hotel include an indoor pool, a health club, a sauna, and a steam room.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Swimming on site
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Spa

Guests can pamper themselves with a trip to the onsite spa, which has 11 treatment rooms. Services include hot stone massages, sports massages, Swedish massages, and massages. The spa is equipped with a spa tub. A variety of treatment therapies are provided, including aromatherapy and reflexology.

  • Hot stone massage
  • Swedish massage
  • Reflexology
  • Sports massage
  • Number of treatment rooms 11
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Spa tub in spa
  • Massages
  • Body treatments
  • Facial treatments
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Accessibility

To make requests for specific accessibility needs, complete the “Special or Accessibility Requests" section of “Trip Preferences" when you book your hotel.

  • Accessible path of travel
  • Accessible bathroom
  • Roll-in shower


Check-in

Check-in time starts at 2 PM


Check-out

Check-out time is noon


Payment types

Accepted at this hotel: Diners Club, JCB International, MasterCard, Visa


General

Extra-person charges may apply and vary depending on hotel policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Parking height restrictions apply

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Fees
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Additional Details

This property offers transfers from the airport and train station (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.


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