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Reviews of The Mortimer Arms

4 out of 5
The Mortimer Arms
The Mortimer Arms, Romsey Road, Ower, Romsey, England

Reviews

8.4

Very good

Rating 10 - Excellent. 81 out of 198 reviews" "
Rating 8 - Good. 82 out of 198 reviews" "
Rating 6 - Okay. 21 out of 198 reviews" "
Rating 4 - Poor. 6 out of 198 reviews" "
Rating 2 - Terrible. 8 out of 198 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Benedicta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovey
Do take it to heart that the owners say there will be bar noise for awhile. We were quite jet-lagged so it didn’t stop the sleep but it was definitely noticeable that people were having a great time! Dinner was fabulous but do make reservations!
Stayed 1 night in Sep 2022

10/10 Excellent

Joanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it there, was so near and convenient for Paulton's Park, lovely food & service was good too. Wish there was a fridge in the room & air con, was difficult in the heatwave. A plus point would be to have a swing & slide for the children in the outdoor area.
Stayed 1 night in Aug 2022

10/10 Excellent

Juliet

Business traveller
Liked: Staff & service, room comfort
Drain issue in shower and basin reported. Excellent dinner. 'steak Wednesday' = 1/2 price mains.
Stayed 1 night in Jul 2022

10/10 Excellent

MISS N

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Lovely, but could do with a deep clean
Great hotel, could do with a deep clean though as floors in our room (10) were very dusty under furniture and throughout as my little boys socks were covered in dust. Other than that, great place to stay, lovely food/drink and very accomodating x
Stayed 1 night in Jun 2022

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very pleasant brief stay, friendly staff and very nice breakfast
Stayed 1 night in May 2022

10/10 Excellent

Zoe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely and friendly staff food was amazing nothing was to much trouble would definitely recommend and im planning my next stay
Stayed 2 nights in May 2022

10/10 Excellent

russell

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

10/10 Excellent

Mark

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super comfy bed, super friendly staff, some real lovely touches in the room and an evening meal and breakfast that was perfection on a plate. Very dog friendly, In fact I had trouble getting my dog into the car on departure because he didn't want to leave. I would definitely stay again in a heartbeat and would highly recommend The Mortimer Arms too.
Stayed 1 night in Apr 2022

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Short Break
Staff at The Mortimer Arms were friendly and helpful. They were attentive during breakfast and the evening meal and the food was tasty. The crockery and condiments used during breakfast could have been cleaner however: dried egg/fat stain on a sugar sachet, cutlery needed changing.
Stayed 1 night in Apr 2022

2/10 Terrible

Rachel

Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 2 nights in Mar 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely friendly hotel
Great little hotel and pub. We stayed as a family of 3 for 3 nights. Rooms were large, comfortable and well maintained. Staff were lovely and helpful. Breakfast really set us up for the day each morning. A bit noisy in the evening due to being an old building with the pub kitchen below - but not enough to spoil our stay. Overall, a good place for exploring the new forest and surrounds.
Stayed 3 nights in Feb 2022

10/10 Excellent

Oshen T

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect family get away
The hotel is very clean and perfect for families. The brought pull out beds for the kids and gave them crayons and pictures to colour which calmed them down. There is WiFi but you have to ask for the code and the food is great.
Stayed 1 night in Nov 2021

10/10 Excellent

ROBERT

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent for a dog friendly stop over very close to Southampton centre ( 20 mins) Very friendly and helpful staff
Stayed 1 night in Sep 2021

2/10 Terrible

Geraldine

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Don't take room 4.
The chiller /air conditioner ran hard all night unable to get any sleep .late arrival s beating door to get in , seated on a broken chair for breakfast. Place is run down. Not worth £105 pound a night . Avoid this hotel.
Stayed 1 night in Sep 2021

8/10 Good

Dale

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 7 nights in Aug 2021

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, very clean and tidy, excellent food
Stayed 1 night in Aug 2021

10/10 Excellent

Jade

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay, will be returning
Went to Paultons Park for the day and stayed at the Mortimer Arms! Perfect location literally can walk out of the park to the hotel. Plenty of on-site parking. Staff really lovely. Had dinner and breakfast. Both were really lovely food, service at dinner wasn’t great as they were short staffed. But other than that we had a really lovely stay and will be returning next year when we go back to Paultons Park.
Stayed 1 night in Aug 2021

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The very good , and the “ not so good”
Overall this was a very good stay, it would have been excellent except for two things. Firstly the really good , and that is the staff, from the first welcome to when we left everyone was pleasant, and easy to speak too, especially the staff in the restaurant, nothing was too much trouble. Well done all of you ! The food ( we had dinner all three nights here ) was superb , a really good choice on the menu and it was really well cooked and presented , thanks Chef and staff, you deserve to be mentioned. The “not so good” The room ( number 14) was lovely , spacious and clean BUT it is the only room along the corridor where it is next to the toilets for the bar and restaurant, that isn’t the problem, the problem is the fire doors which people open and allow to bang closed !, and I mean bang !! from about 1700 to 2200 and sometimes from about 0600 when staff use them ,it is a constant noise in your room and the tv on the wall even shakes ! It could be cured with a soft close option being fitted ( they are fire doors and need to close). The other thing was the tap on the sink was very loose, I reported it straight away and was told it would be fixed, three days on and it wasn’t, on leaving I reminded them again, it will end in a leak if not serviced.
Stayed 3 nights in Aug 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and comfortable with the odd squeaky floorboard you'd expect from an old building. The staff were really friendly an always eager to help. The food though is excellent. The breakfasts are consistently fantastic and the three times we ate in the evenings were of equal quality. I highly recommend this place and would not hesitate to stay here again.
Stayed 7 nights in Jul 2021

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Last minute break
Spotlessly clean. Excellent service great food
Stayed 4 nights in Jun 2021

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2021

10/10 Excellent

Jasmine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
Stayed for one night after visiting peppa pig world. Only 2 mins drive away from the park. Got there for dinner time and the food was lovely, lots of choices but abit different than your usual pub food, more interesting. Room was lovely, king sized bed and a little bed for our 3 year old. Lovely big shower. Quiet. Room abit warm but there was a fan and we'd opened the windows but it had been a warm day. Breakfast included and lots of options including veggie and vegan!
Stayed 1 night in Jun 2021

10/10 Excellent

Gemma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
Very clean and comfortable stay with a fantastic breakfast included. Staff all very welcoming and helpful. Would definitely stay again.
Stayed 1 night in Jun 2021

10/10 Excellent

JOHN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really friendly and welcoming staff. As still in the restrictions of Covid they made us very comfortable. Would definitely stay again.
Stayed 1 night in Jun 2021

8/10 Good

Scott

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Great food and room..slow service tho
Sandy was very nice, and the serving lady at breakfast was great with the girls, dinner service was disappointing, started well, but I think our lady was new, finished the mains, a good 15mins went by before asking for desert menu (I can appreciate they may have been understaffed due to covid) once we had the menu, I waited 20mins before I had to ask a different waitress for our choices, but the food was excellent and room was clean & tidy and overall a great place to stay
Stayed 1 night in Jun 2021

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jun 2021

10/10 Excellent

Ester

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great, enjoyable stay
Stayed 1 night in May 2021

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good quiet location
Totally adequate for our purpose of sightseeing around The New Forest
Stayed 2 nights in May 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!
Great place to stay
Stayed 1 night in Dec 2020

8/10 Good

Dee

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our staff @ Mortimer Arms
A super suite and given Covid restrictions the facilities were good. Although there was a small problem with our room heating on arrival, all was fixed and we were toastie for the rest of our stay. Staff are super helpful and friendly and nothing is too much trouble. We ate in the restaurant and had breakfast every every morning - there is so much choice and everything is really good!
Stayed 3 nights in Oct 2020

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 night stay
Stayed at the Mortimer Arms 16th and 17th of October. Lovely stay and ideally located to travel to nearby villages and beaches.
Stayed 2 nights in Oct 2020

8/10 Good

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2020

10/10 Excellent

Verified traveller

Stayed 2 nights in Sep 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly helpful staff
Staff knew what you needed and what you need to know to stay there. All staff immediately helpful and everything Covid safe.
Stayed 2 nights in Aug 2020

8/10 Good

Marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Good
Nice place. Suffered from having to be officious due to covid concerns
Stayed 1 night in Aug 2020

10/10 Excellent

Sergei

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel to explore the New Forest, lovely food and excellent service. Dog friendly.
Stayed 2 nights in Aug 2020

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
Had a great stay for two nights around Christmas. Staff were really friendly and the room had been recently renovated. Food was great - I would fully recommend it!
Stayed 2 nights in Dec 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Be careful, our room stank of fowl drains for the entire stay. However, the bar and restaurant in the hotel itself is warm cosy and comfortable. the staff were very friendly and accommodating. Plenty of parking and easy to get to. The food was fantastic, however the food and drinks are over priced and expensive. The rooms are sparse and modern and not really in-keeping with the main parts of the hotel. The rooms are minimalist and appear to be designed with minimal cleaning in mind rather than guest comfort. I had a 'suite' Room 10 and there wasn't even a full length mirror. The floors are laminate which looks cheap and the walls are paper thin so we could hear next door's every movement and word. The worst issue was the disgusting smell from the drains. They offered a feeble excuse and I had to ask for an air freshener. There was no mention of an option to change rooms and no mention of any compensation for having to put up with the disgusting smell overnight. They did however offer to give us the room for half price on our first night's stay of any future stay. which basically means they expect me to pay half price for a room that smells disgusting. I don't think so! Shame though, as otherwise would have stayed again. Although its a short drive from the forest itself and therefore not ideally located for a forest walk in the morning.
Stayed 1 night in Nov 2019

8/10 Good

George

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Stayed 2 nights in Oct 2019

10/10 Excellent

Gwenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed here to help our granddaughter celebrate her birthday in pepper pig world we did not know when we booked just how close we were.stayed two nights and ate in the restaurant the first night the food was very good staff attentive and the atmosphere was just right .the breakfast is cooked just for you so is hot and fresh.
Stayed 2 nights in Oct 2019

8/10 Good

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

10/10 Excellent

connor

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely amazing staff very friendly Really good food and good choice Would recommend to any of my work colleagues
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019