Good Morning Thank you for your wonderful review and we are delighted that you enjoyed your stay with us. We look forward to welcome you back in the future.

Good Morning and thank you for your review. Our Hotel was built in the 1880's and sadly cannot be adapted to include a climate control system. Extremes in the weather can create an environment that can be too hot or cold for some of our guests. We recognize this and do our best supplying fans or heaters. The Hotel recently received planning permission to build over thirty modern rooms and these will be located on the site of the outdoor pool. We are aware that this area is looking dated, but we have no plans to invest further in this area prior to its permanent closure. We look forward to welcome you back.

Good Morning I am pleased that you found we have created a comfortable hotel environment during these challenging times. We will take note of your observations regarding staff productivity though. We have had to recruit new members to our Team to meet demand and you are correcting that they are still learning about the Hotel. We would be delighted to welcome you back!

Thank you!

Thank you for your wonderful feedback and we are delighted you enjoyed your stay with us. We look forward to welcome you back in the future.

Good Morning Julie and thank you for your review. I am delighted you enjoyed your stay with us, but what a pity about the beer! I did follow up with the Team and they believe the barrel was almost finished and did quickly change to a new barrel. We owe you a good pint during your next stay! We look forward to welcome you back.

Thank you for your wonderful review and we are delighted you enjoyed your stay with us. We are very grateful for your support at this challenging time and look forward to welcome you back.

Dear Cathy Thank you for your feedback. The hot weather has not suited some of our guests, but sadly our hotel does not have air conditioning and have never made this claim. I do apologise that our maintenance standards appear to have gone amiss in your room and hope you brought this to our attention and that it was resolved? I would question your assertion that the pool is not cleaned, it is completed by an automated unit during the night and the loungers and surrounded area are cleaned each hour. I agree that warm Prosecco is far from ideal and apologise that this was your experience. It would be my hope that we can welcome you back and please contact us direct at the start of your planning

Thank you so much for your wonderful review. It is a challenge time for both guests and our Team as we all adapted to working during a Pandemic. Your praise is a very well boost. We look forward to welcome you back.

Good Morning Mr Hatzakis I would usually welcome all feedback, both positive or negative. However, feedback should be both fair and accurate. Our Hotel has pictures of every room including the view from the window. This level of transparency is unusual. You chose to book a small standard room not a standard room. To describe this as a cupboard is simply ridiculous. You informed us upon arrival that you wished to be accommodated in one of our best rooms. This would have required you to book the style of room that would meet your expectations! Our Hotel is within a delightful building built in the 1880's and it is not possible to add climate control. We do not claim air conditioning bed rooms, so such feedback is not relevant. As we wish to maintain a Covid Secure environment, we took the decision not to service rooms in June and this has been visible on our website from this time. I believe it is a reasonable expectation in these difficult times that all of us are making sure we are comfortable in any environment away from our homes. The front page of our website includes a link that informs our guests about every part of their stay. I would note again that your feedback is simply inaccurate and also fails to note advice from HMG about household 'bubbles'. Your departure included a threat to write a poor review and I will leave others to interpret the fairness or other motivation for such a comment.

Dear Mandy Thank you so much for adding a review to Hotels.com and we are delighted that you enjoyed your stay with us. We look forward to welcome you back in the future.

It remains difficult to read a review which shares no information about a guests stay or their name thus depriving the Hotel the ability to either reach out to the guest nor benefit from their feedback.

Good Morning Sarah Thank you for your review and we are pleased to read that you enjoyed your stay with us. We look forward to welcome you back to our Hotel

Dear Stacey Thank you so much for your incredible review. To learn that our efforts to create a Covid Secure environment has not reduced your enjoyment of a deserved break away is wonderful. Thank you and we look forward to welcome you back.

Dear Jak Thank you for your kind and marvellous review. These are challenging times for everyone and I am delighted you enjoyed your stay with us. Our aim is for everyone leaves rested, relaxed and comfortable, your review is enormously motivating.

Dear Simon Thank you for your review and I am delighted that you enjoyed your stay with us. I am particularly appreciative of your praise for our team. Now if only the weather had been better! We look forward to welcome you back.

Dear Evgeniya Thank you for leaving a feedback score. It is difficult for me to assess why your stay was only average without a little more information. If you would like us to follow up any aspect of your stay, please get in touch.

An anonymous review is always difficult to reply too as we do like to create a lasting relationship with our guests. I believe the guests stayed in Room 5 which enjoyed a full refurbishment in recent years. At time of writing, there is scaffolding in use as one of our partners is upgraded the communications mast for the emergency services. We have chosen to maximise the floor space available and not added a wardrobe.. It is fair to write that this decision is not always popular. I regret that we were not made aware of any problems with the shower during your stay as I am confident a solution would have been found. As an independent family hotel, we have always invested in improving our business. The level of investment has never been higher than across the past five years. We have exciting plans for our leisure facilities, which we acknowledged will benefit from new investment. However, large capital investment must be done carefully and ensure that the Balmer Lawn Hotel is part of the New Forest for many years. I am disappointed that our usual high level of housekeeping was not present, but delighted you enjoyed dining with us.

Dear Amanda Thank you for your review and we are delighted that you enjoyed your stay with us. We look forward to welcome you back in the future.

We are delighted to learn that you enjoyed your stay with us and appreciate learning that an area of improvement should be the pillows! We look forward to welcome you back. Kind Regards Andrew

Thank you for your review and I am pleased to learn that much of your stay was enjoyable. Unfortunately and despite having a proactive maintenance team breakdowns are both inevitable and inconvenient. I regret that this placed a dampener on your stay. The Hotel is unusual in having a heated seasonal outdoor pool which is larger than its indoor cousin. We have well advanced plans for the redevelopment of the leisure facilities and the nature of this area will be changing. We look forward to welcome you back. Kind Regards Andrew

It is a pity that I cannot thank you by name for this wonderful rating, but we are glad that you enjoyed your stay with us so much. We look forward to welcome you back.

Thank you for your review and I am pleased that you enjoyed your stay with us. Unfortunately I cannot comment about the room beyond writing that it is always welcome to know that the standards we aspire to are being consistently offered to our guests

Dear Andy Thank you for sharing your thoughts about your time with us as we always appreciate hearing from our guests. Guest feedback has been used to develop many of the facilities, décor and services that are available at the Hotel, and are also shaping our future. I am delighted that you enjoyed your stay and we look forward to welcome you back. Kind Regards Andrew