6/10 Okay
Timothy
Travelled with partner
Aug 13, 2023
Liked: Cleanliness, staff & service
I'll start off by saying, the staff here are fantastic. But cons, then pros.
1. Early check in. When I booked, I enquired about whether I could check in an hour or so earlier. They told me that I can come and ask, but if my room wasn't ready, I could drop off my bags.
When I arrived, I was told "Your room is available, but we won't give you early check in unless you sign up to our Rewards program". Being accosted into signing up was an extremely uncomfortable experience.
2. Why am I paying extra for better WiFi? This is, supposedly, a 4 star hotel. If I am paying 175€ a night, I do not, at all, expect to have to PAY MORE for fast WiFi.
3. The Mini Bar prices are insane. Yes, I get it's a convenience thing. But 4€ for a bottle of beer that is 0.80€ in a store is extortionate.
4. The bar selection could use a rethink. A very very basic selection.
5. This is, as I said, supposedly a 4 star hotel. I would argue it's a 3 star. It is certainly overpriced for what it is.
Pros:
1. The suites are awesome. Very big, and having multiple spaces is so nice. (But the bathroom has enough space for a bath too)
2. The staff always say hello and are awesome. They even gave me plasters for my feet when my shoes caused issues.
3. The location is close enough to Reeperbahn where you can walk to it or take a 5 minute Uber. But it's far enough away where you dont get thousands of drunk people stumbling around.
Overall, returning is questionable.
Timothy
Stayed 2 nights in Aug 2023