Dear Bruce,Thank you for your kind review.We regret to hear about the disturbance caused by the bathroom noises during the night. We are sorry that the solutions provided during the stay were not satisfactory. Our team is devoted to ensuring a peaceful environment for all our guests and we will certainly look into this matter further.We are, however, pleased to know that our central location added value to your visit, allowing easy access to local restaurants, shops, and cultural sites such as the Art gallery. It is delightful to learn that you found our staff to be friendly and responsive, with Marzia, in particular, making your experience a pleasant one. We take pride in the cleanliness of our rooms and are glad that this was reflected during your stay. We hope to welcome you again in the future. Best regards,Lola Miranda Cuyás, Deputy Manager

Dear Vicky,We appreciate that you took the time to share your experience with us.We are sorry to hear about the oversight regarding in-room amenities. Please rest assured that we aim to provide the highest standard of service. It's disappointing to learn that the room cleanliness did not meet your expectations. We strive to maintain excellent condition and service throughout our hotel.Your positive remarks on the easy access and overall pleasant stay are greatly appreciated. Our team is delighted that you found the location convenient and that the stay was enjoyable on the whole.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Lola Miranda Cuyás, Deputy Manager

Dear Chima,Thank you for taking the time to share your feedback.We're sorry to hear about the challenges you faced during your stay, including the lift situation and the accessibility with a pram. We strive to maintain all our facilities in top working order and regret any inconvenience this may have caused. Regarding the breakfast experience, while our main restaurant was temporarily unavailable, we endeavored to provide a suitable alternative, and we apologize if this did not meet your expectations. We also take note of your comments about the room layout and the bedsheet condition; please rest assured that we uphold high standards of cleanliness and guest comfort. We look forward to the chance to host you again for a more satisfying experience,Kind regards,Linda Plettenberg, Guest Experience Manager

Dear Erik,Thank you for your review.We're thrilled to hear our location provided convenient access to the city center and festive markets, and that our bar and restaurant teams made a positive impression with their friendliness.Regarding the concerns you raised about pricing and the towel shortage, please be assured that our aim is to offer excellent value and we regret any inconvenience you experienced.We hope to welcome you again in the future. Best regards,Linda Plettenberg, Guest Experience Manager

Dear Shaun,Thank you for taking the time to share your feedback.We apologize that your stay did not meet your expectations. It is disheartening to hear that you found our staff indifferent and the room not up to standard. Our team is dedicated to providing a welcoming and professional environment, and it is unfortunate that we seemed to fall short during your visit.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,Linda Plettenberg, Guest Experience Manager

Dear William, Thank you very much for your kind feedback.We are pleased that we met your expectations. Our dedicated team members work hard to ensure that every guest here has a comfortable and memorable stay, so your positive feedback is very rewarding.It's also great to know that our location was ideal for you. We look forward to welcoming you back for another memorable experience.Best wishes,Claudia E. Stumkat, Director of Sales & Marketing

Dear Benjamin, Thank you very much for your kind feedback.A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us.We are delighted to know you feel you have found a home away from home in Hamburg .We look forward to welcoming you back for another memorable experience.Best wishes,Claudia E. Stumkat, Director of Sales & Marketing

Dear Guest, Thank you very much for your kind feedback.We're pleased that you had a pleasant stay with us and appreciated our high standards.We look forward to welcoming you back for another memorable experience.Best wishes,Lola Miranda Cuyás, Deputy Manager

Dear Michelle,Thank you for your positive feedback.We are pleased to know that you had a pleasant stay, our team works hard to ensure that every guest has the very best experience and your positive feedback inspires us to continue with our efforts.We look forward to welcoming you back on a future occasion.Best regards,Lola Miranda Cuyás, Deputy Manager

Dear Danila,Thank you for your positive feedback.Our guest's satisfaction is everything to us, and it’s made our day to read you had such a pleasant stay and found our central location ideal.We look forward to welcoming you back on a future occasion.Best regards,Lola Miranda Cuyás, Deputy Manager

Dear Lee-Anne,We appreciate that you took the time to share your experience with us.It is wonderful to know you enjoyed your visit. We are sorry for any inconvenience with the air conditioning system.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Claudia E. Stumkat, Director of Sales & Marketing

Dear Valerie,We appreciate that you took the time to share your experience with us.We do our best to ensure that guests feel welcome, so it is very rewarding to read that you enjoyed your stay and received such a friendly service from our dedicated team members. We are very sorry for the issue, but are glad that we were able to take the necessary action. Finally, we are delighted that you enjoyed our prime location.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Claudia E. Stumkat, Director of Sales & Marketing

Dear Ernst,Thank you for your review.The complete satisfaction of our guests is our priority and we have taken note of your suggestion which will be reviewed with the corresponding department manager.We are pleased that, nevertheless, you had an enjoyable stay with us.We are happy to know you found our hotel to be in a convenient location for your visit to Hamburg .We look forward to welcoming you back. Best regards,Claudia E. Stumkat, Director of Sales & Marketing

Dear Rebecca,Thank you for your positive feedback.We are pleased that you appreciated the high standards and quality service which we strive to uphold. This kind feedback will motivate the entire team to continue pursuing excellence in all that we do.We look forward to welcoming you back on a future occasion.Best regards,Claudia E. Stumkat, Director of Sales & Marketing

Dear Guest, Thank you very much for your kind feedback.We are glad that you enjoyed your stay with us and that you found our location was ideal for your requirements.We look forward to welcoming you back for another memorable experience.Best wishes,Claudia E. Stumkat, Director of Sales & Marketing

Hello Hsiao Ming,thank you very much for your feedback.We are glad to here about your contentment.Best Regards.

Thank your very much for your feedback.We are looking forward to welcome you again at our Barceló Hotel Hamburg.Best regards.

Dear Clarissa,Thank you for your positive feedback.We are pleased that you had an enjoyable stay with us and are delighted that you found our hotel to be in an ideal location for your trip.Moreover, we are thrilled to read your compliments about our team as we strive to provide our guests with caring and personalized service. We place great value on our personnel being guest-orientated and welcoming at all times.We look forward to welcoming you back on a future occasion.Best regards,Lola Miranda Cuyás, Deputy Manager

Dear Jade,Thank you for your positive feedback.It is rewarding to know that you had a pleasant stay and that everything met your expectations. We especially appreciate your acknowledgement of our team's excellent service. Such positive feedback encourages us to continue upholding the high standards of service that we set for ourselves.We look forward to welcoming you back on a future occasion.Best regards,Lola Miranda Cuyás, Deputy Manager