2/10 Terrible
HEATHER
Apr 24, 2024
I showed up for the reservation at unipark hotel, which i chose specifically for my birthday, and because of its LOCATION. Instead of contacting me to ASK or allow me to make other arrangements, i was told ON ARRIVAL i was not getting a room in unipark hotel! I was sent to a different Oro Verde hotel in an absolutely awful location, for me. I had no comfort at this location, nowhere to go, the malecon was a 25 minute walk instead of 3 blocks. No alternative restaurants, only high priced hotel. I dont blame anyone at this alternative location, staff was lovely, but i could not be more unhappy or upset by this move! I HATED the location of this hotel, i was given NO choice, it RUINED MY BIRTHDAY. I have wanted to stay at UNIPARK hotel for over TWO YEARS, i booked well in advance. I am FURIOUS about this switch. I had to walk WITH my baggage for 25 minutes to get to the malecon the next day after check out instead of being 3 minutes away and going after check in. I dont think i will ever ttust this hotel booking again, and certainly plan to have an alternative in mind if i did make the mistake of trying again. Very very unhappy 🙁 ☹️ 😔
HEATHER
Stayed 1 night in Apr 2024