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Reviews of Vienna Hotel (San Yan Li Guangzhou)

3.5 out of 5
Vienna Hotel (San Yan Li Guangzhou)
No. 603, San Yan Li Road, Yuexiu District, Guangzhou, Guangdong

Reviews

6.8
Rating 10 - Excellent. 3 out of 16 reviews" "
Rating 8 - Good. 5 out of 16 reviews" "
Rating 6 - Okay. 4 out of 16 reviews" "
Rating 4 - Poor. 2 out of 16 reviews" "
Rating 2 - Terrible. 2 out of 16 reviews" "

7.6/10

Cleanliness

6.4/10

Staff & service

6.4/10

Property conditions & facilities

Reviews

8/10 Good

chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay
Good hotel. Nicely situated.

8/10 Good

Chinenye, lagos

Liked: Cleanliness, property conditions & facilities, room comfort
4star never felt better
VERY CLEAN ROOMS,PERFECT FOR BUSINESS TRAVELLERS SHOPPING FOR FEMALE AND MALE APPARELS, ACCESSORIES.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
NICE AND CLEAN
OK

2/10 Terrible

SUNIL, chennai

Disliked: Staff & service, property conditions & facilities, room comfort
very inconvenient
i have booked king size bed I was given very small room like single bed the stay was a very inconvenient During check in the hotel members said they don't have any bookings after a long conversation they gave me a very small room

6/10 Okay

Adeola

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Response from Vienna Hotel on Sep 25, 2014
thank yo to choose our hotel

8/10 Good

Yong, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3star price 4 star standard
This is my 7th time stay at this hotel, room is clean, hotel breakfast is very good for 3star standard in China, downstair Dim Sum is good as well, about 500 meter away from Mrt, this Hotel is always from 1st choice in Guangzhou.
Response from Vienna Hotel on Sep 23, 2014
Thank you to choose our hotel

2/10 Terrible

Greatly Disappointed, Singapore

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Booking not received by Vienna Hotel SanYuanLi
On 04 Jan 2014 at about 2am, we (pax of 2) arrived at the hotel to check-in but was rejected because Vienna Hotel claimed they have not (not) received booking confirmation from Hotel.com. Furthermore, they claimed Vienna Hotel have never deal with Hotel.com nor Hotel.com is an authorised agent for Vienna Hotel. Since Hotel.com have charged us the full amount to our credit card ending 1700, please refund the total amount charged. We have no choice but to find another hotel, Super 8 Hotel opposite Vienna Hotel. We are disappointed with the unexpected service from Hotel.com. We assured Hotel.com that we will never give another chance to Hotel.com for our requirement. Please do the needful and inform us the refund asap.

6/10 Okay

Stephen K., USA

Good for the Price
This hotel has all the basic amenities you would expect to find except for an iron and ironing board in the room and a fitness center. Otherwise, it is just okay for the price range.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Can't complain
NOT LUXURY, BUT A KIND OF CLEAN ROOM AT AN AFFORDABLE PRICE AND LOCATED IN CONVENIENT AREA

10/10 Excellent

Edward, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and nice people
The room was always clean and tidy, Good breakfast, and nice hospitality. I would like to use it again in future.

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
its ok
the room condition is good , but the room service is very bad , they dont make any thing in the room , they just only change towels and open the curtain also the hotel has a small lobby for 4 stars hotel , breakfast is chineese foodwhich i dont prefer

8/10 Good

Richie

Liked: Cleanliness, property conditions & facilities, room comfort
Nice place!
This hotel is well situated in one of the busy and cosmopolitan streets of Guangzhou,excellent customer service and total quality management and maintenance.Staff at the reception spoke English and gave us clear directions to specific areas of the town we were visiting.No wifi in the rooms,but wired Internet.wifi is only available in the lobby.

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
?
Hade fått ett medelbetyg rakt igenom om dom personalen hade pratat engelska.

6/10 Okay

Stacey, Hong Kong

Liked: Staff & service, room comfort
just so-so
when checking-in, the staff said couldn't find my booking but he arranged the rooms for me. when i checked out, the staff said they still couldn't find my booking so they couldn't return the deposit to me. i don't know why they couldn't check my booking but i did have the booking number. weird. also, there was a chewed bubble gum on the shower which appeared in the middle of my stay. but i hanged the "do not disturb" sign on my door

10/10 Excellent

Fabricio, Santa Catarina - Brasil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bom serviço no hotel, atendentes falam inglês
Otima

4/10 Poor

바보천사, 서울

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
불친절한 접객
바우처 프린팅이 없다는 이유로 보증금을 과다하게 요구하고 자기들이 확인을 하여도되는 것을 손님에게 요구하는등 너무나 기분이 나쁘게 응대함