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Reviews of Guangzhou Hotel

3 out of 5
Guangzhou Hotel
No 2 Qiyi Road, Haizhu Square, Guangzhou, Guangdong

Reviews

7.0

Good

Rating 10 - Excellent. 95 out of 852 reviews" "
Rating 8 - Good. 332 out of 852 reviews" "
Rating 6 - Okay. 304 out of 852 reviews" "
Rating 4 - Poor. 87 out of 852 reviews" "
Rating 2 - Terrible. 34 out of 852 reviews" "

6.8/10

Cleanliness

7.0/10

Staff & service

7.0/10

Amenities

6.2/10

Property conditions & facilities

Reviews

8/10 Good

Kathy, USA

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The hotel is very old. It needs to be renovated. But the staff were excellent. The location is great.
Stayed 4 nights in Jan 2020
Response from HOTEL AM on Feb 13, 2020
Dear Guest：Thanks for your feedback. We will try to upgrade the room facilities. In addition, we also have newly renovated rooms for your choices. Welcome to your next visit experience.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Amenities
Stayed 1 night in Jan 2020
Response from HOTEL AM on Jan 18, 2020
Dear Guest :Thank you for your comments， welcome again！

8/10 Good

MUN KHUEN MICHAEL

Stayed 2 nights in Jan 2020

8/10 Good

Francisco

Liked: Cleanliness, staff & service
The room is too outdated bathroom smells of sewer specially at night
Stayed 6 nights in Dec 2019
Response from HOTEL AM on Jan 10, 2020
Dear guest: Thank you very much for your valuable comments. Recently we are launching promotional activities for executive room . You can enjoy the invincible beauty of the Pearl River day and night. Our hotel is at the interchange station of subway lines 2 and 6, and the airport express line 5 directly leads to the hotel entrance. Looking forward to seeing you again.

8/10 Good

Siu Moon Leo

Business traveller
Stayed 1 night in Dec 2019
Response from HOTEL AM on Jan 6, 2020
Dear guest: thank you for your comment, welcome again!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 4 nights in Dec 2019
Response from Hotel AM on Jan 1, 2020
Dear Guest :Thank you for your comments， welcome again！

6/10 Okay

Shamsher R

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
A little bit of bad but a whole lot of good
Excellent location. Right next to Metro and lots of restaurants. The only negatives are: 1. They have no heating so when it gets cold then you can't change the temperature. Just need to take more blankets that is uncomfortable. 2. As in many hotels in China the mattresses are hard (some people may like that). But on the whole its well worth the money they charge. Staff is nice but don't expect them to be too friendly or accommodating. They are rather automated in their approach...
Stayed 2 nights in Dec 2019
Response from GZHOTEL on Dec 26, 2019
Dear Guest :Thank you for your comments， welcome again！

8/10 Good

Verified traveller

Stayed 4 nights in Dec 2019
Response from GZHOTEL on Dec 24, 2019
尊敬的宾客：非常感谢您的评价及支持，欢迎您再次下榻我馆。

8/10 Good

loretta

Liked: Cleanliness, staff & service, room comfort
good value hotel
This hotel is not up to the North American standard 3 stars hotel but does have a lot of good to offer I will definitly rebook and happy to stary there again. This hotel is very dated and does need some TLC, the carpet do need to be replaced. However, housekeep crew does keep the room and bath room clean so is not a conern for me to stay an enjoyable 8 eights. This location is a BIG plus, metro and bus is right by the front door and taxi is readly available. It worth the extra to have a riverview room, is beautiful to see the skyline of GZ when the lights are turn on in the evening. Thumbs up hotel for the price and location.
Stayed 7 nights in Dec 2019
Response from Hotel AM on Dec 20, 2019
Dear Guest：Thank you for your approval. We will try to upgrade the room facilities. We will always, for your dedication, provide quality services. Look forward to your next visit.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly and helpful for the duration of my stay. I hope to return some day! Please give mt thanks to the staff!
Stayed 20 nights in Nov 2019
Response from Hotel AM on Dec 20, 2019
Dear Guest：Thank you for your approval. Your recognition is our continuous progress. We will always, for your dedication, provide quality services. Look forward to your next visit.

8/10 Good

Sim

Travelled with family
Liked: Staff & service
Stayed 4 nights in Dec 2019
Response from GZHOTEL on Dec 19, 2019
Dear Guest :Thank you for your comments， welcome again！

8/10 Good

Chiu Fun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 12 nights in Nov 2019
Response from GZHOTEL on Dec 14, 2019
尊敬的宾客：非常感谢您的评价及支持，欢迎您再次光临我馆。

6/10 Okay

Siu Moon Leo

Business traveller
Stayed 1 night in Sep 2019
Response from GZHOTEL on Dec 8, 2019
尊敬的宾客：非常感谢您的评价及支持，欢迎您再次下榻我馆。

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel do not supply Toiletries every day
Stayed 4 nights in Nov 2019
Response from Hotel AM on Dec 3, 2019
Dear Guest,thank you for your comments，we apologize for the inconvenience.Our hotel actively responds to the municipal government's environmental initiative,the room is no longer actively providing disposable toiletries, which also needs your support.We look forward to your stay again!

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities
Some counter clerk service is no good with bad face to pessenger and some is very nice. Those clerks are need to be changed. The air comes from underground effects the environment and make passengers fill bad. The shower tub too old and need to be exchanged.
Stayed 2 nights in Nov 2019
Response from GZHOTEL on Nov 25, 2019
Dear guests, First of all, thank you for choosing this venue and telling us about your problems during your stay. We will promptly feedback to the relevant departments for rectification! In addition, we also have new renovated room types to choose from. We hope that you will find our progress next time you stay and continue to provide us with valuable comments and suggestions.

8/10 Good

Shum Ming

Liked: Cleanliness
Stayed 1 night in Nov 2019
Response from Hotel AM on Nov 14, 2019
Dear Guest :Thank you for your comments， welcome again！

8/10 Good

Verified traveller

Travelled with family
+ Good location, comfy bed and pillows - hotel room a bit old
Stayed 4 nights in Nov 2019
Response from Hotel AM on Nov 21, 2019
Dear guests, Thank you for your valuable comments, we will try our best to improve the hardware facilities. In addition, we also have new renovated room types to choose from, I look forward to your stay again.

10/10 Excellent

SHIRLEY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy stay !
Room are spacious,beside MTR, near airport express bus ticket to baiyun airport. And near to shopping station.
Stayed 5 nights in Nov 2019
Response from Hotel AM on Nov 8, 2019
Dear Guest :Thank you for your comments， welcome again！

6/10 Okay

Anna, Myanmar

Travelled with family, Business traveller
Liked: Cleanliness
Pillow have a Little smell😌, there is no one who carry my luggage to room in welcome time.. a lady with too many bags.. In room, smoking smell got , that makes me sad as i hate smoking . Location is nice as it is near wholesale markets, near to restaurants, i have paid ‘nearly $110 per night but room is not worth it....
Stayed 4 nights in Oct 2019
Response from Hotel AM on Nov 4, 2019
Dear Guest, Thank you for taking the time to tell us about your experience at our hotel. We are sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Hope that you will give us the opportunity to better serve you in the near future.Sincerely,

6/10 Okay

Soo Kiat

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Guangzhou hotel review
Hotel location good with easy connectivity to all places by mrt. Staff are friendly and polite. Beds are comfortable but the rooms facilities are old and really need a upgrade.
Stayed 6 nights in Sep 2019
Response from Hotel AM on Oct 9, 2019
Dear Guest：Thanks for your feedback. We will try to upgrade the room facilities. In addition, we also have newly renovated rooms for your choices. Welcome to your next visit experience.

6/10 Okay

Verified traveller

Stayed 5 nights in Sep 2019
Response from Hotel AM on Oct 2, 2019
尊敬的宾客：感谢您入住广州宾馆。如果您有任何具体意见及建议，可直接联系我们，期待您的再次入住。

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near to shopping n food, rates are good Hotel staff helpful
Stayed 4 nights in Sep 2019
Response from Hotel AM on Sep 24, 2019
Dear Guest :Thank you for your comments， welcome again！

6/10 Okay

Wellpkg

Travelled with partner
Liked: Amenities
Disliked: Property conditions & facilities
Location very good. Subway exit beside hotel. Need renovation.
Stayed 3 nights in Aug 2019
Response from Hotel AM on Oct 20, 2019
Dear Guest：Thanks for your feedback. We will try to upgrade the room facilities. In addition, we also have newly renovated rooms for your choices. Welcome to your next visit experience.

6/10 Okay

Avi

Travelled with partner
Liked: Cleanliness
Next to the metro,line 2 and line 6 , very convenient for travel. Within walking distance to Beijing pedestrian street . Near the city sightseeing hop on and off bus. Walk out of hotel and there are eateries in the right and left of the hotel. I spite of the construction around the hotel and the hotel is old, the location makes it a place ok for staying. Opposite the Canton landmark hotel has a good massage at 7th floor
Stayed 4 nights in Sep 2019
Response from Hotel AM on Oct 20, 2019
Dear Guest：Thanks for your feedback. We will try to upgrade the room facilities. In addition, we also have newly renovated rooms for your choices. Welcome to your next visit experience.

4/10 Poor

Verified traveller

Stayed 2 nights in Aug 2019
Response from Hotel AM on Oct 18, 2019
Dear Guest :Thank you for your comments， welcome again！

10/10 Excellent

WongWanXin, Singapore

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location，very near to Metro station and lots of eateries nearby。Friendly staffs and clean
Stayed 1 night in Mar 2019
Response from Hotel AM on Aug 29, 2019
Dear Guest：Thank you for your comments and recognition.Welcome again!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service and food are nice. nice location which basically allows you to go anywhere, and nice restaurant around the hotel
Stayed 4 nights in Aug 2019
Response from Hotel AM on Aug 18, 2019
Dear guest:Thank you for your recognition and support for Guangzhou Hotel.Welcome again！

6/10 Okay

Melvin

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jul 2019

8/10 Good

Rata

Liked: Cleanliness, room comfort
Stayed 3 nights in Jul 2019

10/10 Excellent

Aaron, Singapore

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that it is very near the Haizhu Square Metro. However, if u have heavy luggage, will be difficult to carry up the stairs connecting from Metro to the hotel. Renovations ongoing, which makes getting out a bit inconvenient. Hotel is quite comfortable, value for money! Food easily accessible.
Stayed 2 nights in Jun 2019

6/10 Okay

Jo, HK

Travelled with family
Liked: Staff & service
The room and facilities need renovation but the location is very convenient.
Stayed 1 night in Jun 2019

6/10 Okay

Verified traveller

Just besides the metro but a renovation is overdue
Cigarette smell all over the place. Property needs a massive renovation.
Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Jun 2019

8/10 Good

ALICIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay but due to constructions , a little disruption and longer routes to food & restaurant.
Stayed 3 nights in Jun 2019

8/10 Good

Ling, Singapore

Business traveller, Travelled with partner
Liked: Staff & service, amenities
Breakfast cannot make it but there is a Tim Sum restaurant at level 3. Waiting time after 9 am is an hour. They open at 7.30 am.
Stayed 5 nights in May 2019

4/10 Poor

Billy

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and friendly staff.
Stayed 1 night in May 2019

8/10 Good

Jen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019

8/10 Good

XIA

Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in May 2019

8/10 Good

Jen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2019

2/10 Terrible

Suleeporn

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

2/10 Terrible

Nan

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in May 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Stayed 2 nights in Apr 2019

8/10 Good

Anna

Liked: Cleanliness, staff & service, room comfort
Good stay
It is good
Stayed 2 nights in Apr 2019

8/10 Good

si

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
比期望还好
Stayed 1 night in Apr 2019

6/10 Okay

Rickie

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel need upgrading. Alleyway smells mushy as carpet needs cleaning.room is big n bed comfortable. Nearby subway station n food outlets around. Staff service cold.
Stayed 2 nights in Apr 2019

4/10 Poor

Verified traveller

Business traveller, Travelled with group
Disliked: Amenities, property conditions & facilities
The location is good but the furniture and furnishings are old, need to refurbish. We stayed for 5 days 4 nights and was rudely awakened by the construction noise in front of our room, told the reception that they should at least give us a heads up regarding the issue, she just apologized and blamed the contractor. This would be the first and the last time we would stay this hotel.
Stayed 4 nights in Mar 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Hotel is just above the MRT lines. Very convenience. The toilet lighting need to upgrading cause very dim . should change to led lighting
Stayed 4 nights in Mar 2019

6/10 Okay

Faez

Travelled with family and small children
Liked: Cleanliness, staff & service
the location is quite strategic coz subway station is just next to hotel. Took about 5-10 minutes walk to Beijing Lu. But the room condition is quite outdated.
Stayed 2 nights in Mar 2019

8/10 Good

Verified traveller

Stayed 3 nights in Mar 2019