Grand Suite, 1 King Bed | View from room

Reviews of Grand Hyatt Guangzhou

5 out of 5
Grand Hyatt Guangzhou
No. 12 Zhujiang West Road, Pearl River New City Tianhe Dist., Guangzhou, Guangdong

Reviews

8.8

Excellent

Rating 10 - Excellent. 194 out of 340 reviews" "
Rating 8 - Good. 101 out of 340 reviews" "
Rating 6 - Okay. 28 out of 340 reviews" "
Rating 4 - Poor. 6 out of 340 reviews" "
Rating 2 - Terrible. 11 out of 340 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Mark

Stayed 4 nights in Jan 2024
Response from digital team on Mar 27, 2024
Dear valued guest,Thank you for choosing Grand Hyatt Guangzhou as your accommodation in this vibrant city and we look forward to welcoming you back in the near future.

10/10 Excellent

yu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from digital team on Jan 12, 2024
Dear valued guest, Thank you for choosing Grand Hyatt Guangzhou as your accommodation in this vibrant city and we look forward to welcoming you back in the near future.

10/10 Excellent

claudio sena pontes

Stayed 4 nights in Jan 2024
Response from digital team on Feb 2, 2024
Dear valued guest, Thank you for choosing Grand Hyatt Guangzhou as your accommodation in this vibrant city and we look forward to welcoming you back in the near future.

10/10 Excellent

CHUYA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from digital team on Jan 9, 2024
Dear valued guest,Thank you for choosing Grand Hyatt Guangzhou as your accommodation in this vibrant city, we look forward to welcoming you back in the near future.

10/10 Excellent

Emilio

Stayed 3 nights in Oct 2023
Response from digital team on Dec 18, 2023
Dear valued guest, Thank you for choosing Grand Hyatt Guangzhou as your accommodation in this vibrant city and we look forward to welcoming you back in the near future.

10/10 Excellent

ping

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 2 nights in Nov 2023
Response from digital team on Dec 5, 2023
Dear valued guest,Thank you for choosing Grand Hyatt Guangzhou as your accommodation in this vibrant city. We're so honored to have your recognition of our services and we look forward to welcoming you back in the near future.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
nice breakfast
Stayed 2 nights in Nov 2023
Response from digital team on Nov 29, 2023
Dear valued guest,Thank you for choosing Grand Hyatt Guangzhou as your accommodation in this vibrant city. We look forward to welcoming you back in the near future.

8/10 Good

Sue

Stayed 4 nights in Sep 2023
Response from digital team on Oct 7, 2023
Dear valued guest,Thank you for choosing Grand Hyatt Guangzhou as your accommodation in this vibrant city. We look forward to welcoming you back in the near future.

10/10 Excellent

Kathleen

Travelled with family
Liked: Amenities, property conditions & facilities
Wonderful staff and GREAT food
Stayed 6 nights in Sep 2023
Response from digital team on Sep 28, 2023
Dear valued guest,Thank you for choosing Grand Hyatt Guangzhou as your accommodation in this vibrant city and we're so honored to have your positive comment with a high score, much appreciated. We look forward to welcoming you back in the near future.

6/10 Okay

stanley

Business traveller
Disliked: Staff & service
The staff overall not professional.
Stayed 6 nights in Aug 2023
Response from digital team on Sep 5, 2023
Dear valued guest,Thank you for choosing Grand Hyatt Guangzhou as your accommodation in this vibrant city and sharing us your stay experience. We're so regretful to learn that you were not satisfied with the services provided by our staff, if there's more specific details to be provided we would be much appreciated. And of course with your constructive suggestions, we can improve the shortfall in a effective way. Your feedback is integral to our ability to continue to improve our service. Thank you again for your valuable time and we look forward to your return visit in the near future!

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
not good
The washroon is very small and uncomfortable. But the buffet breakfast is very good.
Stayed 1 night in May 2023
Response from digital team on May 8, 2023
Dear valued guest,Thank you for sharing your personal experience in regards to your recent stay at Grand Hyatt Guangzhou. Firstly, thanks for your recognition of our buffet breakfast. However, we learnt from your comment that we had failed to meet your expectation during your stays, please accept our sincerest apologies for your unpleasant experience. Your constructive comments also give us the direction to improve respective areas in the future, much appreciated. Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Grand Hyatt Guangzhou.

10/10 Excellent

Gary

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The attention of the people in the hotel extremely thankful
Stayed 5 nights in Apr 2023
Response from Digital Team on Apr 24, 2023
Dear valued guest,Thank you for choosing Grand Hyatt Guangzhou as your accommodation in this vibrant city. We look forward to welcoming you back in the near future.

8/10 Good

Miaotian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The location of the hotel was pretty good, but I would recommend staying at the room facing the park, our room faced the road in which you can hear car honk and construction noise. The layout of the room was stylish and reasonablem, but has some smoking odor even if we stayed at the nonsmoking floor.
Stayed 3 nights in Mar 2023
Response from digital team on Apr 11, 2023
Dear valued guest,Thank you for choosing Grand Hyatt Guangzhou as your accommodation in this vibrant city and we look forward to welcoming you back in the near future.

10/10 Excellent

qun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from Digital Team on Apr 15, 2022
尊敬的宾客:感谢您选择广州富力君悦大酒店并给予我们好评。酒店位处广州新中轴线 -- 珠江新城的商务中心区,不仅交通便利,并且毗邻广州大剧院、广东省博物馆、亚运会开幕式场馆海心沙、星海音乐厅及广州塔等城市著名景观,是差旅住宿及休闲娱乐的理想去处。不仅地理位置优越,广州富力君悦大酒店的餐饮也一直深受顾客好评。除了久负盛名的凯菲厅之外,我们的空中花园中餐厅亦于2021年获得米其林餐盘及2021年黑珍珠一钻餐厅,期待您下次入住能够前来品尝并提供您宝贵的意见。再次感谢您给予的评价,期待您的下次光临。

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Customer service is on point!
Stayed 2 nights in Jan 2022
Response from Digital Team on Feb 7, 2022
Dear valued guest, Thank you for choosing Grand Hyatt Guangzhou and sharing your experience of your recent stay with us. It's so glad to learn that you had a great stay here and we look forward to welcoming you back in the near future.

2/10 Terrible

Kai

Stayed 2 nights in May 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing , attentive and helpful, especially on the Club Floor . The Club Floor lounge was very well equipped with delicious evening snacks and great service.
Stayed 2 nights in Apr 2021
Response from Digital Team on May 10, 2021
Dear valued guest, Thanks for choosing Grand Hyatt Guangzhou as your accommodation in this vibrant city. It's really our honor to have your recognition and we look forward to welcoming back again in nearly future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2021
Response from Digital Team on Mar 15, 2021
尊敬的宾客:感谢您入住广州富力君悦大酒店并给予我们好评,期待您的下次光临。

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good!
Nice location great services!
Stayed 1 night in Aug 2020
Response from digital team on Aug 24, 2020
Dear valued guest, Thank you for choosing Grand Hyatt Guangzhou as your accommodation in this vibrant city. We look forward to welcoming you again in the nearly future.

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room looked nice at first, but upon further inspection quite a bit of disrepair: dirty walls, dust and dirt along surfaces and edges. Staff was friendly. All services (pool, spa, gym, etc) closed due to coronavirus. Room service adequate but not great.
Stayed 2 nights in Jan 2020
Response from Digital team on Feb 28, 2020
Dear valued guest, Thank you for sharing your personal experience in regards to your recent stay at Grand Hyatt Guangzhou. As from your comment, it’s seems that we had failed to meet your expectation during your stays at the Grand Hyatt Guangzhou, please accept our sincere apology. We had shared your feedback with the appropriate hotel team to ensure that this was an isolated issue. Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Grand Hyatt Guangzhou.

10/10 Excellent

Jeff, Sydney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Felt the place quite secure and peaceful. All good.
Stayed 5 nights in Dec 2019
Response from Grand Hyatt Guangzhou Team on Jan 7, 2020
Dear valued guest, Thank you for sharing your experience at Grand Hyatt Guangzhou. We look forward to your return visit in the near future!

10/10 Excellent

Chung Mau

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall good for room and service. There’s only sauna inside men’s changing room but is not enough for relaxation, need to be improved. The guys at hotel entrance are not friendly at all, what a pity.
Stayed 2 nights in Dec 2019
Response from GHGZ Team on Jan 7, 2020
Dear valued guest, Thank you for sharing your experience at Grand Hyatt Guangzhou. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and we look forward to your return visit in the near future!

8/10 Good

Hong

Liked: Cleanliness, property conditions & facilities, room comfort
A peaceful night stay
The breakfast has many choices and it's good.
Stayed 1 night in Dec 2019
Response from GHGZ TEAM on Jan 7, 2020
Dear valued guest, Thank you for sharing your experience at Grand Hyatt Guangzhou. We look forward to your return visit in the near future!

8/10 Good

Zhou

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location right in the middle of the city, close to the river and the sauna, swimming pool and gym were an added bonus
Stayed 2 nights in Dec 2019
Response from Grand Hyatt Guangzhou Team on Dec 17, 2019
Dear valued guest, Thank you for sharing your experience at Grand Hyatt Guangzhou. We appreciate your feedback and we look forward to your return visit in the near future!

4/10 Poor

john

Business traveller
Liked: Cleanliness
Disliked: Staff & service
Stayed 3 nights in Nov 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2019

10/10 Excellent

Maria Elena

Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

8/10 Good

Peishan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Very good .........................................
Stayed 3 nights in Oct 2019
Response from Grand Hyatt Guangzhou Team on Dec 17, 2019
Dear valued guest, Thank you for sharing your experience at Grand Hyatt Guangzhou. We appreciate your feedback and we look forward to your return visit in the near future!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grand hotel
Great hotel, problem is u can’t change d temperature of d room, sometimes it’s hot m gets cold in d am.theres too much night light in d room, light fr under d TV, fr d window n from d floor . Love their breakfast spread and other food areas. Good food
Stayed 3 nights in Sep 2019
Response from Digital Marketing Team on Sep 17, 2019
Dear valued guest, Thank you for taking the time to share your recent experience at Grand Hyatt Guangzhou. Please rest assured that your comments have been shared with the our relevant department to improve our service. We hope you choose to stay with us whenever your travels bring you back to Grand Hyatt Guangzhou.

6/10 Okay

Aspa

Liked: Cleanliness, staff & service, room comfort
Noisy nighte
There was too much noise from Level 7 where I was staying during sleep hours.
Stayed 5 nights in Jul 2019
Response from xie on Sep 10, 2019
Dea Guest,Thank you for sharing your personal experience in regards to your recent stay at Grand Hyatt Guangzhou. First of all, please accept our sincere apology for noise Issue happened As from your comment, it’s seems that we had failed to meet your expectation during your stays at the Grand Hyatt Guangzhou. Your constructive comments had gave us the subjectively to upgrade the respective area. Thank you, we had shared your feedback with the appropriate hotel team to ensure that this was an isolated issue. Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Grand Hyatt Guangzhou.

6/10 Okay

Verified traveller

Stayed 1 night in Apr 2019
Response from xie on Sep 10, 2019
Dear Guest Thank you for sharing your experience at Grand Hyatt Guangzhou. We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and we look forward to your return visit in the near future!

8/10 Good

Ka man

Liked: Room comfort
Stayed 2 nights in Jun 2019

10/10 Excellent

Rosie, NYC

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, love the hotel, the staffs were great. convenient location. Would recommend my friends.
Stayed 1 night in Jun 2019
Response from Wendy on Aug 12, 2019
Dear Guest Thank you for sharing your experience at Grand Hyatt Guangzhou. We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and we look forward to your return visit in the near future!

10/10 Excellent

Verified traveller

Stayed 3 nights in May 2019

6/10 Okay

Pascal

Liked: Cleanliness, room comfort
Disliked: Staff & service
Check-in: Everything was smooth, just when booked the hotel room, there was no notification that the pool is not available. The hotel employee was kinda arogant and didnt want to make up for that mistake, after insisted on something, he finally agreed to do something. When we came back from our city trip, there was nothing left in our room, no breakfast voucher or anything. After calling the reception we got a fruit platter served to the room. Better than nothing but that always going behind the things and that they dont do what they promise. Thats not 5* hotel like! The pool could be used at Park Hyatt around 600m from the Grand Hyatt, but need booking in advance etc. thats not relaxing. Room: The room itself is already aged, furnitures have many marks of usage. Also the electronical equipment is old. The bathroom was clean, as far as I could see. The bed was very comfortable. but there are two light left and right from the bed. And they shine red all night long, it would be okay, but its directly on your head, so its never really dark. Room delivery: we ordered water bottles to the room and took time. Around 8 min later the water was delivered. I think thats average time, but still okay. What was a bit disappointing was the coffee. A 5 star hotel offering instant coffee instead of a real coffee machine (Nespresso) is nowadays rare. Overall it was a good experience since we got good sleep
Stayed 1 night in May 2019

2/10 Terrible

Verified traveller

Stayed 2 nights in May 2019

4/10 Poor

Verified traveller

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Smoky smell room and poor service
The experience unfortunately was quite poor for me. I booked one night twin room in this hotel and requested specifically a “non smoking room” but the room still smell. The stand twin room had a weird layout, thought spacious on the website it has a very tiny basin in the toilet and tiny/small bath tub you have to sit like a “butterfly” and can’t stretch your legs not even for a small Asian girl like me! When checked in the hotel, the service was suboptimal. I was asked if I want to change to a king room instead given my fiance and I travelled together, which I thought was thoughtful, but 20sec later the “supervisor” looking guy said to the lady at the counter said “depends on her grades, we can give her a king room or double twin”... then was told can’t change to a king room with the same cost and plenty of vacancies as I can tell from the website... anyway, this supervisor had no eye contact with me and didn’t make me feel being respected. I travel frequently as a business exec, didn’t have a good experience with Grand Hyatt Beijing from 2014, thought I will give it another try after 6 years in Guang Zhou, clearly wrong decision again! Will definitely let colleagues and friends know...
Stayed 1 night in May 2019

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Business Hotel
Excellent business hotel.
Stayed 5 nights in May 2019

8/10 Good

Wlla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reception staff was efficient and friendly, good attitude.
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Stayed 1 night in May 2019

8/10 Good

mark

Liked: Cleanliness, staff & service, property conditions & facilities
very nice hotel not up to usual grand hyatt standards but it is in china and has usual moldy smell and mediocre ac
Stayed 4 nights in Apr 2019

10/10 Excellent

Patrick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very nice and pro active to help. Excellent service and will come back again.
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was perfect and the stuff really helpful and I recommend this hotel in Guangzhou
Stayed 2 nights in Apr 2019

8/10 Good

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019