Thank you for your feedback. We read with much concern about the unpleasant experience you encountered during your previous stay with us. We always encourage our residents to bring their concern to the Duty Manager at the time when the issue arises. The purpose is to ensure that his/her concerns are addressed promptly with the objective of making his/her stay with us a pleasant one. In this instance, the management of the property was unaware of the incident and is very sorry to learn that you were left with an unpleasant experience. Please contact me at 86-20 8513 0388 so that we can take remedial action to ensure incident like this will not happen again. Thank you. Once again, we apologize that we were unable to make you feel more at home and comfortable. We would have loved to be able to address your concerns while you were here and had the chance to make your stay more pleasant. We hope that you would reconsider staying with us again, giving us another opportunity to serve you better.

Thank you for sharing your feedback about your stay experience with us.we are truely sorry to hear about your unpleasant experience, I therefore wish to extend to you my sincere apologies. and we hope to welcome you again.

Thank you for your compliments about our serviced residence during your recent stay. We are happy to hear that you have enjoyed our facilities and service. We hope you will stay with us again.

Thank you for taking the time to write this review. It is great to have you stay with us. We appreciate your review and the compliments about our location and facilities. We hope to welcome you again.

Thank you for taking the time to write this review. It is great to have you stay with us. We appreciate your review and the compliments about our service and facilities. We hope to welcome you again.

Thank you for taking the time to provide us with your feedback . I am truly sorry to hear about your unpleasant experience. While we constantly strive to maintain the highest standards of customer satisfaction, regrettably, on this occasion, we have fallen short of our key objective. I therefore wish to extend to you my sincere apologies. I would like to assure you that I have personally addressed this issue with the staff concerned and will ensure that the staff receives the necessary guidance to perform a much better role moving forward to avoid a recurrence of this incident. Unfortunately, there is no way of recreating the past or reversing the unpleasant incident you experienced. However, I can assure you that we value your feedback and your feedback has been utilised to improve our service and communication. Once again, please accept our apologies and do not hesitate to let me know if I can be of any assistance to you anytime.

Thank you for taking the time to provide us with your feedback.As a serviced residence, we always consider the comfort of our residents of utmost importance. The design and layout of our refurbished apartments were largely due to the result of the feedback we previously received from our residents. We look forward to welcoming you again

Thank you for taking the time to provide us with your feedback . I am truly sorry to hear about your unpleasant experience. While we constantly strive to maintain the highest standards of customer satisfaction, regrettably, on this occasion, we have fallen short of our key objective. I therefore wish to extend to you my sincere apologies. Unfortunately, there is no way of recreating the past or reversing the unpleasant incident you experienced. However, I can assure you that we value your feedback and your feedback has been utilised to improve our service and communication.

Hi Selim Greetings! The team at Ascott Guangzhou is very honoured and humbled to note you have found our property's location and apartments to be ideal for your recent trip. Our team would be reviewing their food selection so that they may provide a selection that is favoured by the majority of our multinational residents. It has been a great pleasure being of service to you during your recent holiday and we sincerely hope to welcome you back for another unforgettable stay with us.

Dear MC Greetings from Ascott Guangzhou Thank you for sharing your recent stay experience and your heartwarming compliments for our team’s service attitude, hospitality and cleanliness. We do apologise if the limited TV channels have prevented you from enjoying your stay fully at Ascott Guangzhou. Please be assured that we are currently embarking on a proposal to renovate our rooms and appliances in the near future. Your valuable feedback is very much appreciated as it has been pivotal in our continuous effort to seek improvements so that we may provide the best service, products and facilities for our residents. It was our pleasure hosting your stay and we hope to welcome you back soon at any of our serviced residences. Sincerely Ascott Guangzhou

Dear Juan, Greetings from Ascott Guangzhou. We are truly sorry to read about your unpleasant stay experience during your stay at our serviced residence. While we constantly strive to maintain the highest standard of customer satisfaction, regrettably on this occasion, we have fallen short of our key objective. All of us truly look forward to welcoming you back in the near future, giving us an opportunity to serve you better. Warmest Regards Team at Ascott Guangzhou