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Reviews of Hotel del Portal San Miguel de Allende

3 out of 5
Hotel del Portal San Miguel de Allende
Portal Allende 8, San Miguel de Allende, GTO

Reviews

7.8

Good

Rating 10 - Excellent. 188 out of 559 reviews" "
Rating 8 - Good. 206 out of 559 reviews" "
Rating 6 - Okay. 89 out of 559 reviews" "
Rating 4 - Poor. 42 out of 559 reviews" "
Rating 2 - Terrible. 34 out of 559 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Nancy

Travelled with family
Liked: Staff & service
wonderful rooftop view of Jardin and the buildings surrounding it
Stayed 2 nights in Mar 2024
Response from portal on Mar 30, 2024
Agradecemos su preferencia por ésta su casa FHB; su comentario es de vital importancia para la mejora de nuestra empresa; nuestra intención es brindar un servicio de calidad y calidez por lo cual le invitamos a seguir disfrutando de nuestros 6 hoteles hermanos; le estarémos esperando nuevamente con mucho gusto y los brazos abiertos.

6/10 Okay

Amy

Travelled with family
I love the location. Walkable to many shops and restaurants. The room was ok. There were not any plug ins for our phones. Only 2 in the bathroom. Wood be nice to have some near the bed.
Stayed 1 night in Feb 2024
Response from portal on Mar 1, 2024
Agradecemos su preferencia por ésta su casa FHB; su comentario es de vital importancia para la mejora de nuestra empresa; nuestra intención es brindar un servicio de calidad y calidez por lo cual le invitamos a seguir disfrutando de nuestros 6 hoteles hermanos; le estarémos esperando nuevamente con mucho gusto y los brazos abiertos.

8/10 Good

Julie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room 206 - 2 comfortable beds , new bathroom, roomy. Disco across the street, but, the music was muted and pleasant to listen to. Church bells hourly. Note: no elevator. 20 steps up to reception. Staff pleasant and welcoming. Would gladly stay here again.
Stayed 1 night in Feb 2024
Response from Reservaciones FHB on Feb 26, 2024
Dear Julie,How happy to know that your stay at Hotel Del Portal was so pleasant! On behalf of our entire team, I want to thank you for sharing your kind words and for choosing us as your place to stay in San Miguel De Allende.Our team works tirelessly to make sure every guest feels special and well cared for, and your recognition is a true motivation for us.We hope to welcome you again on your next visit to San Miguel de Allende.Thank you once again for your support and wonderful comment. We wish you all the best in your future travels!Kind regards,Christian CruzFHB Group reservations department.

10/10 Excellent

Lily

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the place and location. It was right in the center of everything. The only thing I didn’t like was the stairs but that was unavoidable. Some sort of banister would be helpful especially when having to carry luggage. The staff was wonderful and very friendly.
Stayed 3 nights in Feb 2024
Response from Reservaciones FHB on Feb 26, 2024
Dear Lily,How happy to know that your stay at Hotel Del Portal was so pleasant! On behalf of our entire team, I want to thank you for sharing your kind words and for choosing us as your place to stay in San Miguel De Allende.Our team works tirelessly to make sure every guest feels special and well cared for, and your recognition is a true motivation for us.We hope to welcome you again on your next visit to San Miguel de Allende.Thank you once again for your support and wonderful comment. We wish you all the best in your future travels!Kind regards,Christian CruzFHB Group reservations department.

8/10 Good

Danny

Liked: Cleanliness, staff & service, property conditions & facilities
Located just across the main park. Great location. Staff did a great job.
Stayed 1 night in Feb 2024
Response from Reservaciones FHB on Feb 17, 2024
Dear Danny,How happy to know that your stay at Hotel del Portal was so pleasant! On behalf of our entire team, I want to thank you for sharing your kind words and for choosing us as your place to stay in San Miguel De Allende.We are proud to know that you enjoyed the friendliness and service of our staff. Our team works tirelessly to make sure every guest feels special and well cared for, and your recognition is a true motivation for us.We hope to welcome you again on your next visit to San Miguel de Allende.Thank you once again for your support and wonderful comment. We wish you all the best in your future travels!Kind regards,Christian CruzFHB Group reservations department.

10/10 Excellent

Natalie Marisela

Liked: Staff & service, property conditions & facilities
Great property
Stayed 1 night in Feb 2024
Response from Reservaciones FHB on Feb 16, 2024
Dear Natalie,How happy to know that your stay at Hotel del Portal was so pleasant! On behalf of our entire team, I want to thank you for sharing your kind words and for choosing us as your place to stay in San Miguel De Allende.We are proud to know that you enjoyed the friendliness and service of our staff. Our team works tirelessly to make sure every guest feels special and well cared for, and your recognition is a true motivation for us.We hope to welcome you again on your next visit to San Miguel de Allende.Thank you once again for your support and wonderful comment. We wish you all the best in your future travels!Kind regards,Christian CruzFHB Group reservations department.

10/10 Excellent

Magaly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is perfect the terraza has an awsome view and staff
Stayed 2 nights in Jan 2024
Response from Reservaciones FHB on Jan 29, 2024
Dear Magaly,On behalf of the entire Hotel Del Portal team, I want to express our sincere gratitude for taking the time to share your experience and leaving us this incredible review. We are delighted to know that your stay at our hotel was pleasant!It is very gratifying to read that you enjoyed your time with us and that our team managed to make your visit a memorable experience. Our goal is to always provide our guests with positive memories, exceptional service and create a welcoming environment where they feel at home. Your words are a great reward for all of us.Our guests' satisfaction is our top priority, and it is wonderful to know that we met their expectations.We look forward to welcoming you again in the near future and having the opportunity to serve you again on your next visit to San Miguel De Allende. If you need any additional assistance or have any special requests, please do not hesitate to contact us.Thank you for choosing Hotel Del Portal for your stay in San Miguel De Allende. We wish you all the best in your future travels and adventures.Sincerely,Christian CruzFHB Group reservations department.

10/10 Excellent

Jonna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I especially liked and appreciated the staff especially Pedro Rincon. He went above and beyond helping me with anything I needed including helping me with tranportation and dining. I will stay here again!
Stayed 3 nights in Jan 2024
Response from Reservaciones FHB on Jan 29, 2024
Dear Jonna,On behalf of the entire Hotel Del Portal team, I want to express our sincere gratitude for taking the time to share your experience and leaving us this incredible review. We are delighted to know that your stay at our hotel was pleasant!It is very gratifying to read that you enjoyed your time with us and that our team managed to make your visit a memorable experience. Our goal is to always provide our guests with positive memories, exceptional service and create a welcoming environment where they feel at home. Your words are a great reward for all of us.Our guests' satisfaction is our top priority, and it is wonderful to know that we met their expectations.We look forward to welcoming you again in the near future and having the opportunity to serve you again on your next visit to San Miguel De Allende. If you need any additional assistance or have any special requests, please do not hesitate to contact us.Thank you for choosing Hotel Del Portal for your stay in San Miguel De Allende. We wish you all the best in your future travels and adventures.Sincerely,Christian CruzFHB Group reservations department.

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the location and accessibility to everything around.
Stayed 3 nights in Jan 2024
Response from Reservaciones FHB on Jan 17, 2024
Dear Alejandro,On behalf of the entire Hotel Del Portal team, I want to express our sincere gratitude for taking the time to share your experience and leaving us this incredible review. We are delighted to know that your stay at our hotel was pleasant!It is very gratifying to read that you enjoyed your time with us and that our team managed to make your visit a memorable experience. Our goal is to always provide our guests with positive memories, exceptional service and create a welcoming environment where they feel at home. Your words are a great reward for all of us.Our guests' satisfaction is our top priority, and it is wonderful to know that we met their expectations.We look forward to welcoming you again in the near future and having the opportunity to serve you again on your next visit to San Miguel De Allende. If you need any additional assistance or have any special requests, please do not hesitate to contact us.Thank you for choosing Hotel Del Portal for your stay in San Miguel De Allende. We wish you all the best in your future travels and adventures.Sincerely,Christian CruzFHB Group reservations department.

8/10 Good

Gloris

Stayed 2 nights in Jan 2024
Response from FHB on Jan 16, 2024
Estimada Srta. Becerra,En nombre de todo el equipo de Hotel Portal, quiero expresar nuestro sincero agradecimiento por tomarse el tiempo de compartir su experiencia y dejarnos este increíble comentario. ¡Estamos encantados de saber que su estancia en nuestro hotel fue placentera!Es muy gratificante leer que disfrutó de su tiempo con nosotros y que nuestro equipo logró hacer de su visita una experiencia memorable. Nuestro objetivo es siempre brindar a nuestros huéspedes recuerdos positivos, un servicio excepcional y crear un ambiente acogedor donde se sientan como en casa. Sus palabras son una gran recompensa para todos nosotros.La satisfacción de nuestros huéspedes es nuestra principal prioridad, y es maravilloso saber que cumplimos con sus expectativas.Esperamos con ansias darle la bienvenida nuevamente en un futuro cercano y tener la oportunidad de atenderle de nuevo en su próxima visita a San Miguel de Allende. Si necesita alguna asistencia adicional o tiene alguna solicitud especial, no dude en ponerse en contacto con nosotros.Gracias por elegir Hotel Portal para su estancia en San Miguel de Allende. Le deseamos todo lo mejor en sus futuros viajes y aventuras.Atentamente,Fibra Hotel Boutique

10/10 Excellent

Anayansi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly!!! Rooms small but nice and clean. All staff nice and helpful!!! Great music !!
Stayed 1 night in Dec 2023
Response from FHB on Jan 3, 2024
Estimada Srta. Ugalde,En nombre de todo el equipo de Hotel Portal, quiero expresar nuestro sincero agradecimiento por tomarse el tiempo de compartir su experiencia y dejarnos este increíble comentario. ¡Estamos encantados de saber que su estancia en nuestro hotel fue placentera!Es muy gratificante leer que disfrutó de su tiempo con nosotros y que nuestro equipo logró hacer de su visita una experiencia memorable. Nuestro objetivo es siempre brindar a nuestros huéspedes recuerdos positivos, un servicio excepcional y crear un ambiente acogedor donde se sientan como en casa. Sus palabras son una gran recompensa para todos nosotros.La satisfacción de nuestros huéspedes es nuestra principal prioridad, y es maravilloso saber que cumplimos con sus expectativas.Esperamos con ansias darle la bienvenida nuevamente en un futuro cercano y tener la oportunidad de atenderle de nuevo en su próxima visita a San Miguel de Allende. Si necesita alguna asistencia adicional o tiene alguna solicitud especial, no dude en ponerse en contacto con nosotros.Gracias por elegir Hotel Portal para su estancia en San Miguel de Allende. Le deseamos todo lo mejor en sus futuros viajes y aventuras.Atentamente,Fibra Hotel Boutique

8/10 Good

Juan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from FHB on Jan 3, 2024
Estimado Sr. Alvarez,En nombre de todo el equipo de Hotel Portal, quiero expresar nuestro sincero agradecimiento por tomarse el tiempo de compartir su experiencia y dejarnos este increíble comentario. ¡Estamos encantados de saber que su estancia en nuestro hotel fue placentera!Es muy gratificante leer que disfrutó de su tiempo con nosotros y que nuestro equipo logró hacer de su visita una experiencia memorable. Nuestro objetivo es siempre brindar a nuestros huéspedes recuerdos positivos, un servicio excepcional y crear un ambiente acogedor donde se sientan como en casa. Sus palabras son una gran recompensa para todos nosotros.La satisfacción de nuestros huéspedes es nuestra principal prioridad, y es maravilloso saber que cumplimos con sus expectativas.Esperamos con ansias darle la bienvenida nuevamente en un futuro cercano y tener la oportunidad de atenderle de nuevo en su próxima visita a San Miguel de Allende. Si necesita alguna asistencia adicional o tiene alguna solicitud especial, no dude en ponerse en contacto con nosotros.Gracias por elegir Hotel Portal para su estancia en San Miguel de Allende. Le deseamos todo lo mejor en sus futuros viajes y aventuras.Atentamente,Fibra Hotel Boutique

10/10 Excellent

Daisy

Stayed 3 nights in Dec 2023
Response from Reservaciones FHB on Dec 27, 2023
Dear Daisy,On behalf of the entire Hotel Del Portal team, I want to express our sincere gratitude for taking the time to share your experience and leaving us this incredible review. We are delighted to know that your stay at our hotel was pleasant!It is very gratifying to read that you enjoyed your time with us and that our team managed to make your visit a memorable experience. Our goal is to always provide our guests with positive memories, exceptional service and create a welcoming environment where they feel at home. Your words are a great reward for all of us.Our guests' satisfaction is our top priority, and it is wonderful to know that we met their expectations.We look forward to welcoming you again in the near future and having the opportunity to serve you again on your next visit to San Miguel De Allende. If you need any additional assistance or have any special requests, please do not hesitate to contact us.Thank you for choosing Hotel Del Portal for your stay in San Miguel De Allende. We wish you all the best in your future travels and adventures.Sincerely,Christian CruzFHB Group reservations department.

10/10 Excellent

MARISOL

Stayed 2 nights in Nov 2023
Response from FHB on Dec 15, 2023
Estimada Srta. GracianoEn nombre de todo el equipo de Hotel Portal, quiero expresar nuestro sincero agradecimiento por tomarse el tiempo de compartir su experiencia y dejarnos este increíble comentario. ¡Estamos encantados de saber que su estancia en nuestro hotel fue placentera!Es muy gratificante leer que disfrutó de su tiempo con nosotros y que nuestro equipo logró hacer de su visita una experiencia memorable. Nuestro objetivo es siempre brindar a nuestros huéspedes recuerdos positivos, un servicio excepcional y crear un ambiente acogedor donde se sientan como en casa. Sus palabras son una gran recompensa para todos nosotros.La satisfacción de nuestros huéspedes es nuestra principal prioridad, y es maravilloso saber que cumplimos con sus expectativas.Esperamos con ansias darle la bienvenida nuevamente en un futuro cercano y tener la oportunidad de atenderle de nuevo en su próxima visita a San Miguel de Allende. Si necesita alguna asistencia adicional o tiene alguna solicitud especial, no dude en ponerse en contacto con nosotros.Gracias por elegir Hotel Portal para su estancia en San Miguel de Allende. Le deseamos todo lo mejor en sus futuros viajes y aventuras.Atentamente,Fibra Hotel Boutique

10/10 Excellent

Christian Ariel

Stayed 1 night in Nov 2023
Response from Reservaciones FHB on Nov 16, 2023
Estimado Christian Ariel,En nombre de todo el equipo de Hotel Del Portal, quiero expresar nuestro sincero agradecimiento por tomarse el tiempo de compartir su experiencia y dejarnos este increíble comentario. ¡Estamos encantados de saber que su estancia en nuestro hotel fue placentera!Es muy gratificante leer que disfrutó de su tiempo con nosotros y que nuestro equipo logró hacer de su visita una experiencia memorable. Nuestro objetivo es siempre brindar a nuestros huéspedes recuerdos positivos, un servicio excepcional y crear un ambiente acogedor donde se sientan como en casa. Sus palabras son una gran recompensa para todos nosotros.La satisfacción de nuestros huéspedes es nuestra principal prioridad, y es maravilloso saber que cumplimos con sus expectativas.Esperamos con ansias darle la bienvenida nuevamente en un futuro cercano y tener la oportunidad de atenderle de nuevo en su próxima visita a San Miguel De Allende. Si necesita alguna asistencia adicional o tiene alguna solicitud especial, no dude en ponerse en contacto con nosotros.Gracias por elegir Hotel Del Portal para su estancia en San Miguel De Allende. Le deseamos todo lo mejor en sus futuros viajes y aventuras.Atentamente,Christian CruzDepartamento de reservaciones Grupo FHB.

10/10 Excellent

Jacobo

Travelled with partner
Liked: Cleanliness, staff & service
Great location but noisy late at night.
Stayed 3 nights in Nov 2023
Response from Equipo Fibra Hotel Boutique on Nov 13, 2023
Dear Mr. Archuleta,On behalf of the entire Hotel Portal team, I want to express our sincere gratitude for taking the time to share your experience and leaving us this incredible comment. We are delighted to know that your stay at our hotel was pleasant!I would like to sincerely apologize for the issues you mentioned in his comment. We understand how important a pleasant stay is to our guests and I am sorry that you have experienced difficulties.It is very gratifying to read that you enjoyed your time with us and that our team managed to make your visit a memorable experience. Our goal is to always provide our guests with positive memories, exceptional service and create a welcoming environment where they feel at home. Your words are a great reward for all of us.Our guests' satisfaction is our top priority, and it is wonderful to know that we met their expectations.We look forward to welcoming you again in the near future and having the opportunity to serve you again on your next visit to San Miguel de Allende. If you need any additional assistance or have any special requests, please do not hesitate to contact us.Thank you for choosing Hotel Portal for your stay in San Miguel de Allende. We wish you all the best in your future travels and adventures.Sincerely,Fiber Hotel Boutique

10/10 Excellent

Lourdes

Stayed 1 night in Nov 2023
Response from FHB on Nov 30, 2023
Estimada Srta. Maldonado,¡Qué alegría saber que su estancia en Hotel Portal fue tan placentera! En nombre de todo nuestro equipo, quiero agradecerle por compartir sus amables palabras y por elegirnos como su lugar de hospedaje en San Miguel De Allende.Nos enorgullece saber que disfrutó de la amabilidad y el servicio de nuestro personal. Nuestro equipo trabaja incansablemente para asegurarse de que cada huésped se sienta especial y bien atendido, y su reconocimiento es una verdadera motivación para nosotros.Además, agradecemos que haya mencionado la limpieza de nuestras instalaciones. Mantener un ambiente limpio y seguro es una de nuestras prioridades principales, y nos complace saber que esto contribuyó a su comodidad.Esperamos darle la bienvenida nuevamente en su próxima visita a San Miguel de Allende. Gracias una vez más por su apoyo y su maravilloso comentario. ¡Le deseamos todo lo mejor en sus futuros viajes!Saludos cordiales,Fibra Hotel Boutique

10/10 Excellent

audrey

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, the staff was very nice and helpful. Rooms were clean, however the window in our room faced the rooftop patio and with the lights on you could see in our room. Other than that I would stay here again.
Response from Reservaciones FHB on Nov 6, 2023
Dear Audrey,On behalf of the entire Hotel Del Portal team, I want to express our sincere gratitude for taking the time to share your experience and leaving us this incredible comment. We are delighted to know that your stay at our hotel was pleasant!It is very gratifying to read that you enjoyed your time with us and that our team managed to make your visit a memorable experience. Our goal is to always provide our guests with positive memories, exceptional service and create a welcoming environment where they feel at home. Your words are a great reward for all of us.Our guests' satisfaction is our top priority, and it is wonderful to know that we met their expectations.We look forward to welcoming you again in the near future and having the opportunity to serve you again on your next visit to San Miguel De Allende. If you need any additional assistance or have any special requests, please do not hesitate to contact us.Thank you for choosing Hotel Del Portal for your stay in San Miguel De Allende. We wish you all the best in your future travels and adventures.Sincerely,Christian CruzReservations department.

10/10 Excellent

Gabriela

Travelled with partner
Liked: Property conditions & facilities
Regresaría otra vez Me gusto mucho la habitación el balcón la vista maravillosa y la terraza como excelente vista panorámica
Stayed 1 night in Oct 2023
Response from Reservaciones FHB on Oct 31, 2023
Estimada Gabriela,En nombre de todo el equipo de Hotel Del Portal, quiero expresar nuestro sincero agradecimiento por tomarse el tiempo de compartir su experiencia y dejarnos este increíble comentario. ¡Estamos encantados de saber que su estancia en nuestro hotel fue placentera!Es muy gratificante leer que disfrutó de su tiempo con nosotros y que nuestro equipo logró hacer de su visita una experiencia memorable. Nuestro objetivo es siempre brindar a nuestros huéspedes recuerdos positivos, un servicio excepcional y crear un ambiente acogedor donde se sientan como en casa. Sus palabras son una gran recompensa para todos nosotros.La satisfacción de nuestros huéspedes es nuestra principal prioridad, y es maravilloso saber que cumplimos con sus expectativas.Esperamos con ansias darle la bienvenida nuevamente en un futuro cercano y tener la oportunidad de atenderle de nuevo en su próxima visita a San Miguel De Allende. Si necesita alguna asistencia adicional o tiene alguna solicitud especial, no dude en ponerse en contacto con nosotros.Gracias por elegir Hotel Del Portal para su estancia en San Miguel De Allende. Le deseamos todo lo mejor en sus futuros viajes y aventuras.Atentamente,Christian CruzDepartamento de reservaciones.

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it
Stayed 1 night in Oct 2023
Response from Reservaciones FHB on Oct 27, 2023
Dear María,On behalf of the entire Hotel Del Portal team, I want to express our sincere gratitude for taking the time to share your experience and leaving us this incredible comment. We are delighted to know that your stay at our hotel was pleasant!It is very gratifying to read that you enjoyed your time with us and that our team managed to make your visit a memorable experience. Our goal is to always provide our guests with positive memories, exceptional service and create a welcoming environment where they feel at home. Your words are a great reward for all of us.Our guests' satisfaction is our top priority, and it is wonderful to know that we met their expectations.We look forward to welcoming you again in the near future and having the opportunity to serve you again on your next visit to San Miguel De Allende. If you need any additional assistance or have any special requests, please do not hesitate to contact us.Thank you for choosing Hotel Del Portal for your stay in San Miguel De Allende. We wish you all the best in your future travels and adventures.Sincerely,Christian CruzReservations department.

8/10 Good

Joel

Stayed 2 nights in Sep 2023
Response from Reservaciones FHB on Sep 21, 2023
Estimado Joel,En nombre de todo el equipo de Hotel Del Portal, quiero expresar nuestro sincero agradecimiento por tomarse el tiempo de compartir su experiencia y dejarnos este increíble comentario. ¡Estamos encantados de saber que su estancia en nuestro hotel fue placentera!Es muy gratificante leer que disfrutó de su tiempo con nosotros y que nuestro equipo logró hacer de su visita una experiencia memorable. Nuestro objetivo es siempre brindar a nuestros huéspedes recuerdos positivos, un servicio excepcional y crear un ambiente acogedor donde se sientan como en casa. Sus palabras son una gran recompensa para todos nosotros.La satisfacción de nuestros huéspedes es nuestra principal prioridad, y es maravilloso saber que cumplimos con sus expectativas.Esperamos con ansias darle la bienvenida nuevamente en un futuro cercano y tener la oportunidad de atenderle de nuevo en su próxima visita a San Miguel De Allende. Si necesita alguna asistencia adicional o tiene alguna solicitud especial, no dude en ponerse en contacto con nosotros.Gracias por elegir Hotel Del Portal para su estancia en San Miguel De Allende. Le deseamos todo lo mejor en sus futuros viajes y aventuras.Atentamente,Christian CruzDepartamento de reservacionesHotel Del Portal.

4/10 Poor

Lorenza

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
To. Many. Stairs to. Check in 30. Streets. Blocked had to. Walk 20 minutes with. Luggage then climbed all the stairs Air conditioner not working Room got. Flooded Couldn’t sleep well at all No Bell men to help with. Luggage had to. Leave the car 10. Blocks
Stayed 1 night in Sep 2023
Response from Reservaciones FHB on Sep 11, 2023
Dear Lorenza, we are sorry for the inconvenience that occurred during your stay, we will continue working to provide better service.

10/10 Excellent

Jan Gabriel Medina

Stayed 2 nights in Sep 2023
Response from Reservaciones FHB on Sep 7, 2023
Estimado Jan Gabriel, nos alegra que tu estancia haya sido satisfactoria, esperamos verte de nuevo pronto.

2/10 Terrible

Carmen

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Es un hotel horrible!
Stayed 2 nights in Aug 2023
Response from Reservaciones FHB on Sep 4, 2023
Estimada Carmen, lamentamos los inconvenientes ocurridos durante tu estancia, continuaremos trabajando para brindar un mejor servicio.

6/10 Okay

Ana, Tegucigalpa

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The stairs at the entrance of the property are terrible and steep. The room I booked didn’t look anything like the images but when I asked the staff to change rooms, they gladly helped me and gave me a room that was amazing with a balcony to the parish which was a great upgrade.
Response from Reservaciones FHB on Aug 28, 2023
Dear Ana, We appreciate your comments, we will continue working to provide a better service.

4/10 Poor

Liliana, Pierrefonds

Liked: Staff & service, property conditions & facilities
Disliked: Amenities
It is right across from the church and in front of the main plaza, expect lots of noise, the hotel rooms are not soundproof, bring good quality silicone earplugs if you want to sleep, and make sure your room has a functioning AC. The staff was helpful and I felt safe.
Stayed 1 night in Jul 2023
Response from Reservaciones FHB on Aug 7, 2023
Dear Liliana, we are sorry for the inconveniences that occurred during your stay, we will continue working to provide a better service.

4/10 Poor

Moctezuma

Stayed 1 night in Aug 2023
Response from Reservaciones FHB on Aug 7, 2023
Estimado Moctezuma, lamentamos que tu estancia no haya sido satisfactoria, continuaremos trabajando para brindar un mejor servicio.

2/10 Terrible

Javier, West Covina

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Nos quedamos en la habitación master y el aire acondicionado no funcionaba, no hicieron nada por componerlo o darnos un descuento., fueron 5 dias de calor intenso....Reclamamos y nada hicieron por nosotros.
Response from Reservaciones FHB on Jul 27, 2023
Estimado Javier, lamentamos los inconvenientes ocurridos durante tu estancia, continuaremos trabajando para brindar un mejor servicio.

4/10 Poor

Narine

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Extremely noisy until 4am and after 7am.
Stayed 1 night in Jul 2023
Response from Reservaciones FHB on Jul 10, 2023
Dear Narine, we are sorry for the inconveniences that occurred during your stay, we will continue working to provide a better service.

6/10 Okay

ALEJANDRO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Walk from drop off is too far, there is no help with the luggage.
Stayed 3 nights in Jun 2023
Response from Reservaciones FHB on Jul 7, 2023
Dear Alejandro, We are sorry for the inconveniences that occurred during your stay, we will continue working to provide a better service.

8/10 Good

Martha Maria

Stayed 2 nights in Jul 2023
Response from Reservaciones FHB on Jul 4, 2023
¡Muchas gracias por tu puntuación, esperamos verte de nuevo pronto!

2/10 Terrible

andrea

Travelled with family, Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The property needs maintenance, one of the rooms had a broken a/c, our door got stuck and the key stopped working, bathroom had a bad smell
Stayed 1 night in Jun 2023
Response from Reservaciones FHB on Jun 12, 2023
Estimada Andrea, lamentamos los inconvenientes ocurridos durante tu estancia, continuaremos trabajando para brindar un mejor servicio.

6/10 Okay

Srisak

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The A/C was not working. No coffee provided in the room. No hot water. No Internet unless we sit by the door.
Stayed 2 nights in Jun 2023
Response from Reservaciones FHB on Jun 7, 2023
Dear Srisak, we are sorry for the inconveniences that occurred during your stay, we will continue working to provide a better service.

10/10 Excellent

BRENDA V

Stayed 2 nights in May 2023
Response from Reservaciones FHB on Jun 22, 2023
¡Muchas gracias por tu puntuación!

4/10 Poor

Bruno

Disliked: Cleanliness, property conditions & facilities
No A/C .cant drive up to hotel.have to walk 2 blocks to hotel
Stayed 2 nights in May 2023
Response from Reservaciones FHB on May 28, 2023
Dear Bruno, we are sorry that your stay has not been satisfactory, we will continue working to provide a better service.

10/10 Excellent

MARIBEL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bonito hotel. Excelente ubicación. Excelente personal 👌
Stayed 3 nights in Apr 2023
Response from Reservaciones FHB on Apr 21, 2023
Estimada Maribel, muchas gracias por tus comentarios y puntuación, nos alegra que tu estancia haya sido satisfactoria, ¡Te esperamos pronto!. Saludos.

2/10 Terrible

Carolina

Stayed 1 night in Apr 2023
Response from Reservaciones FHB on Apr 21, 2023
Estimada Carolina, lamentamos que tu estancia no haya sido lo que esperabas, gracias por tu puntuación, seguiremos trabajando para brindar un mejor servicio.

6/10 Okay

Gonzalo

Travelled with family
Liked: Cleanliness, staff & service
Had to walk up stairs to get on the hotel, poor light on rooms
Stayed 2 nights in Mar 2023
Response from Reservaciones FHB on Apr 21, 2023
Dear Gonzalo, we are sorry that your stay was not what you expected, thank you for your score and comments, we will continue working to provide a better service.

6/10 Okay

george, Chula Vista

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Dirty and neglected property
Stayed 3 nights in Mar 2023
Response from Reservaciones FHB on Apr 21, 2023
Dear George, we are sorry that your stay was not what you expected, thank you for your score and comments, we will continue working to provide a better service.

8/10 Good

Gerardo

Stayed 2 nights in Mar 2023
Response from Reservaciones FHB on Apr 21, 2023
Estimado Gerardo, muchas gracias por tu puntuación, nos alegra que tu estancia haya sido satisfactoria, ¡Te esperamos pronto!

10/10 Excellent

María

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
100% recomendado
Es un hotel súper céntrico está ubicado frente ala parroquia principal es pequeño el hotel pero todo muy limpio tiene una terraza que los hoteles alrededor del centro no tiene El hotel no cuenta con estacionamiento en el hotel como tal pero ellos recogen tu carro y lo llevan a su parking que está un poco retirado.En caso de que ocupes tu carro lo pides con unos 15 minutos antes del horario que quieras y te lo traen. La atención del personal es excepcional Antonio es una excelente persona que está al pendiente de tu estancia y en general todo el personal fue muy amable y atento con migo y mi familia lo recomiendo 100% Si regreso a San Miguel de Allende sin dudarlo me hospedaría en este hotel mi familia y yo nos vamos muy contentos y agradecidos con todo el personal
Stayed 1 night in Mar 2023
Response from Reservaciones FHB on Apr 21, 2023
Estimada María, muchas gracias por tus comentarios y puntuación, nos alegra que tu estancia haya sido satisfactoria, ¡Te esperamos pronto!. Saludos.

2/10 Terrible

Javier

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I want a refund, the property is terrible
The room I got was completely different from the ones the hotel shows when you book. Bathroom was quite disgusting with such a bad smell and in general the room was terrible. The price I paid was extremely high compared to what they offer and I want to have my money back, I want a refund. I took some pictures but I can't upload them because in the app is impossible. How can I send the pictures so you see what an awful place this is. Only good thing about the property is the location which is exactly in the city center, but other than that, they should close it and tear it down!!!
Stayed 1 night in Mar 2023
Response from Reservaciones FHB on Apr 21, 2023
Dear Javier, we are sorry that your stay was not what you expected, thank you for your score and comments, we will continue working to provide a better service.

6/10 Okay

Oscar, New York

Travelled with partner
Liked: Staff & service, amenities
NO ELEVATOR AND NO BELLHOP AND THIS HOTEL IS ON THE 2ND FLOOR! I had to lug my giant suitcase up 2 floors! The hotel is old and has a musty smell. Our room had no windows that opened so no fresh air for us. The lobby is decorated in a Thai theme. (???? Interesting???) A small rooftop deck. Great location. You are literally on the town square.
Response from hotel portal on Feb 25, 2023
hola buenas tardes, le ofrecemos disculpas por los inconvenientes, trabajaremos en ello para un mejor servicio, esperamos nos pueda dar una segunda oportunidad o al igual contamos con otras sucursales las cuales puedan ser mas de su agrado se puede contactar a nuestro whatsapp: 415 151 4883

8/10 Good

jose

Stayed 2 nights in Dec 2022

10/10 Excellent

Rudolf

Stayed 1 night in Dec 2022

8/10 Good

Natalie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It didn't start off good since I was put in a room with no windows. They moved me to a better room but I had to move after one night because that room had two beds and they needed it. But it only got better--I got a nice room and the staff were fabulous. The location is perfect so overall I would recommend.
Stayed 6 nights in Nov 2022
Response from Alejandra, PR on Nov 17, 2022
Dear Natalie, your comments are very important for us, we are glad to read everything turned out great during your stay and the staff was nice and helpful. We hoe you visit us again soon

4/10 Poor

Natalie

Liked: Staff & service
The pictures on Expedia are misleading, and they had trouble finding my res and tried to put me in a room with NO windows, then found one with a window. But today i have to move to a different room since the one they gave me has two beds. But this will be a step up because it has lamps which last nights room didn't, only bright overhead. It is located on the main square but needs updating
Stayed 1 night in Nov 2022
Response from Alejandra, PR on Nov 11, 2022
Dear Natalie: we are so sorry about the inconvenience with your reservation and your room. We will definitely update on every area to provide our guest with the best service and room. We hope you give us another chance and visit us again soon

10/10 Excellent

Susana, Miami

Travelled with group
Liked: Cleanliness, staff & service, amenities
I love staying there because the location is extremely perfect, but there is no elevator and there is a room at the end of the hall on the second floor that does not have air conditioner. Besides that the staff was very nice. We Even got breakfast.
Stayed 2 nights in Oct 2022
Response from Alejandra, PR on Oct 26, 2022
Dear Susana: Thanks for your comments, they are very important for us. We are really happy to read you loved staying in our hotel, the staff was nice and helpful and you enjoyed the breakfast in your room. We hope you visit us again soon, well be very happy to see you again

4/10 Poor

Verified traveller

Travelled with group
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Alejandra, PR on Oct 19, 2022
Your comments are very important for us. We hope you visit us again soon

4/10 Poor

Victor

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Damaged fan cause noise, parking 0.5 miles from hotel (extra cost), inside service area increase noise between other rooms, usb charging port did not work, poor internet wifi signal
Stayed 1 night in Jul 2022
Response from EFRAIN OROZCO on Jul 22, 2022
Good morning, from all the staff of the hotel, receive a cordial greeting and we appreciate your comments, our main objective is to offer a pleasant stay to all our guests, we regret not having exceeded your expectations regarding our facilities that are always in constant improvement in order to offer an innovative and quality product for our clients and guests, hoping in the future to be able to serve you again and create experiences together. Sincerely