BBQ/picnic area

Reviews of Hotel Ana Catalina & Suites

3 out of 5
Hotel Ana Catalina & Suites
Calle Codo No 7, San Miguel de Allende, GTO

Reviews

7.8

Good

Rating 10 - Excellent. 103 out of 345 reviews" "
Rating 8 - Good. 133 out of 345 reviews" "
Rating 6 - Okay. 77 out of 345 reviews" "
Rating 4 - Poor. 24 out of 345 reviews" "
Rating 2 - Terrible. 8 out of 345 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

David J

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
walking distance from the square downtown.
The place is very clean and easy access by bus, taxi , or uber. Located in the mayor intersection . A colonial style building with a unique decor. Very helpful and friendly staff.
Stayed 3 nights in Oct 2023
Response from Guest Service on Nov 9, 2023
Dear David,It's wonderful to hear that you found the place very clean and conveniently located with easy access The unique colonial-style building and decor added to your experience, and we're thrilled that you appreciated it, The fact that you found the staff helpful and friendly is fantastic as we work very hard to provide the best service. Hopefully we will have the opportunity of serving you sometime soon.

10/10 Excellent

Veronica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
EL UNICO PROBLEMA ES QUE NO TIENE ELEVADOR Y LAS PETSONAS VON PROBLEMAS DE RODILLAS COMO YO ES IN VERDADERO SUFRIMIENTO SUBIR AL TERCER PISO POR LAS ESCALERAS
Stayed 1 night in Oct 2023
Response from Guest Service on Nov 9, 2023
Estimada Verónica,Agradecemos su calificación perfecta de 10 de 10. Nos alegra saber que su experiencia fue tan positiva.Lamentamos escuchar sobre la dificultad que experimentó debido a la falta de un elevador, especialmente con problemas de rodillas. Entendemos que la comodidad de nuestros huéspedes es esencial, y sus comentarios son valiosos. Contamos con habitaciones en planta baja, por lo que es importante nos mencione sus problemas con rodillas para asegurarnos de hacer todo lo que esté a nuestro alcance para que tenga una estancia realmente placentera.¡Gracias por su preferencia y por compartir su experiencia!

10/10 Excellent

Ramona

Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Mar 2023
Response from Guest Service on Mar 30, 2023
Muchas gracias Ramona por su preferencia y puntuación que nos motiva a seguir siendo los mejores.¡La esperamos pronto!

8/10 Good

Martha, Fontana

8/10 Good

claudia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is quaint and economical. It has the basics and is charming. Good area.
Stayed 1 night in Nov 2022
Response from Guest Service on Nov 17, 2022
Dear Claudia,We are very pleased to read your review and it motivates us to know that you enjoyed your stay with us. For us it will be our privilege to serve you sometime soon.

10/10 Excellent

Maria

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encantó y muy cerca del centro 😃
Stayed 1 night in Jul 2022
Response from Guest Service on Jul 30, 2022
Estimada Maria, Qué motivante es para nosotros saber que le encantó su estancia con nosotros. Esperamos poder tener el privilegio de servirle nuevamente.

10/10 Excellent

Ramona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely wonderful
Stayed 6 nights in Apr 2022
Response from Guest Service on Apr 15, 2022
Dear Ramona, On behalf of Ana Catalina and all its staff we would like to thank you for choosing us, as your lodging option in San Miguel. It is really motivating for us to know that you enjoyed your stay with us.

6/10 Okay

Humberto

Stayed 1 night in Jan 2022

8/10 Good

Treisy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fue muy grato quedarnos en su hotel.
Stayed 1 night in Jan 2022
Response from Guest Service on Jan 11, 2022
Estimada Treisy, Nos complace saber que disfrutó su estancia con nosotros. Agradecemos mucho su preferencia y valoración.

4/10 Poor

Gustavo

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Habitaciones muy pequeńas y el precio poco alto para el hotel que es
Stayed 1 night in Oct 2021
Response from Guest Service on Nov 2, 2021
Estimado Gustavo, Lamentamos que su apreciación acerca del hotel sea esta ya que nuestros precios son competitivos con el mercado y nuestras habitaciones son más amplias del estándar del destino.

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
THE HOTEL WAS VERY CLEAN. THE STAFF WAS VERY KIND AND ACCOMMDATING.
Stayed 1 night in May 2021
Response from Guest service on May 25, 2021
Dear Guest; We are very pleased to know that you enjoyed your stay with us. Thank you for your preference and we hope to service you in your next visit to San Miguel

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super friendly and helpful! Loved the location, felt safe and within walking distance to Parroquia de San Miguel Arcangel! Would definitely stay there again.
Stayed 1 night in Mar 2020
Response from Guest service on Mar 14, 2020
Dear Guest; Thank you very much for your preference and specially for your review. We are glad to see you had a great stay with us and it will be our honor to service you again. Hope to see you soon

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2020
Response from Guest service on Mar 14, 2020
Estimado Huésped; Agradecemos mucho su preferencia y valoración.

10/10 Excellent

Susana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Mar 2020
Response from Guest Service on Mar 11, 2020
Estimada Susana; Nos complace ver que disfrutó su estancia con nosotros. Agradecemos mucho su preferencia y su valoración.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Shower pressure was low and it was hard to wash my hands in the sink because the faucet was so short
Stayed 4 nights in Feb 2020
Response from Guest service on Mar 2, 2020
Dear Guest; Thank you very much for your preference and for your comments that will help us improve our services. We will check the shower pressure with our Maintenance manager.

4/10 Poor

Guillermo, California

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not like the room and chawer and was not to clean
Stayed 1 night in Jan 2020
Response from Guest Service on Jan 14, 2020
Dear Guillermo; We are sorry you didn´t like the room and we will be more careful about the shower cleanliness.

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities
This is a nice little hotel in San Miguel, it is what you’d expect from a hotel there, specially for the price range. It was very nice, although the bed wasn’t very good.
Stayed 2 nights in Jan 2018
Response from Guest Service on Jan 2, 2020
Dear Guest: Thank you very much for your preference and for your feedback. We hope to have the privilege of serving you again in your next visit to San Miguel.

8/10 Good

Rene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Nice room and very helpful staff. Centrally located, convenient to everything! Only downside is some traffic noise from the busy street adjacent to the property at night.
Stayed 3 nights in Nov 2019
Response from Guest Service on Dec 6, 2019
Dear Rene; Thank you very much for your preference & we regret that the noise outside made your stay less comfortable we are looking for ways to minimize that.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2019
Response from Gerente General on Jan 13, 2020
Estimado huesped agradecemos mucho sus comentarios.

8/10 Good

Verified traveller

Stayed 2 nights in Nov 2019

4/10 Poor

Verified traveller

Stayed 4 nights in Nov 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Kind of noisy.
Stayed 1 night in Oct 2019
Response from Guest Service on Oct 21, 2019
Dear Guest; Thank you for your preference and for your much appreciated comments that will help us improve our services. We will check an option to lessen the noise that comes form the street.

8/10 Good

Tam, Florida

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, the room is spacious, walking distance within 10 mins to plaza, st paul church, main square
Stayed 1 night in Oct 2019
Response from Guest Service on Oct 15, 2019
Dear Tam; Thank you for your preference, we are very glad that you enjoyed your stay with us and we hope to serve you again in your next visit to San Miguel.

8/10 Good

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
I like the friendliness and helpfulness of the office staff. I didn't like that there was not hangers (there was no closet) available and the shower floors were not spotless. I showered with my flip-flops on. Also there was not an "inside" lock on door.
Stayed 1 night in May 2019
Response from Guest Service on May 29, 2019
Dear Guest; Thank you very much for all your feedback that will help us improve our services and amenities. We will be checking more closely the maid´s cleaning to be just perfect.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
The hotel is conveniently located just close enough to the main attractions in San Miguel de Allende without being too "busy" and noisy. The room was nicely appointed, although there was no safe to store valuables and the lock on the room door did not inspire much confidence. A safe and a more rugged lock would be better.
Stayed 1 night in Mar 2019
Response from Guest Service on Mar 29, 2019
Dear Guest; Thank you very much for your valuable feedback, we will pass this comments to our General Management so they will be considered. Come back soon!

10/10 Excellent

Rosa María

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Room very clean, all employees was nice and helpful, good food.
Stayed 3 nights in Feb 2019
Response from Guest Service on Mar 5, 2019
Dear Rosa María; Thank you very much for your preference and for your feedback. We are glad that you enjoyed your stay with us and we hope to see you back!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unprepossessing hotel has excellent service and staff. Once you enter through door you see a nice central atrium shaded by a big tree. We had a 2 room suite next to a 20 ft long porch facing inward with nice tables and chairs. Spent a lot of time on it. Since it is 3 blks from center of town, many nice restaurants on block or across st. Italian, Thai, Lebanese and of course, Mexican...even a supper club with music a block away (Paprika). Charming city. We spent 2 weeks at Ana Catalina and Suites and enjoyed our visit. Even has lots of hot water in morning. Would give hotel 3.5 stars. Very clean.
Stayed 21 nights in Feb 2019
Response from Guest Service on Mar 5, 2019
Dear Guest; On behalf of Ana Catalina Hotel staff I would like to thank you for honoring us with your 2 week stay and mostly knowing that you enjoyed your stay with us and read that you had such an amazing time in San Miguel is uplifting! It will be our honor to have you as our guest so please come back soon!

10/10 Excellent

RENE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We will be back!!!!
Awesome, friendly staff and excellent place close to City Center, the best CAFE DE OLLA
Stayed 3 nights in Feb 2019
Response from Guest Service on Feb 26, 2019
Dear Rene; Thank you very much for your preference and mostly for your feedback. It motivates us a lot to know that you enjoyed your stay with us and specially the cafe de olla! We hope you come back soon! It will be our privilege to serve you once again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice people and well kept hotel. Very convenient to the town center. Lots of nearby restaurants. Room was on street level facing the street. Was noisy early in the morning, but I am up early anyway so was not a problem for me, but others may have an issue with noise.
Stayed 4 nights in Feb 2019
Response from Gerente General on Feb 19, 2019
Dear Guest: Thank you for your preference. We want to see you again very soon in Ana Catalina Hotel. Your comments are very important to us.

8/10 Good

Euler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
San Miguel de Allende
Hotel is located just 10 minutes walking distance to downtown, staff was great very helpful, our fare included breakfast and it was delicious. Rooms were spacious enough and clean, there was missing clothes hangers thou. We definitely will come back to Ana Catalina Hotel on our next visit to this amazing city of San Miguel de Allende.
Stayed 2 nights in Jan 2019
Response from Guest Service on Jan 24, 2019
Dear Euler; Thank you very much for your preference, but mostly we are very thankful about your recommendation and knowing that we will have the honor of having you as our guest on your next visit to San Miguel motivates us to continue offering a great guest experience. Come back soon!

6/10 Okay

TOMOE S.

Falta detalle en habitacion.
Atención es buena pero no me convence precio vs instalación que parece un hostal y no hotel como tal. Podrá mejorar la decoración. Por ejemplo podrá poner canastas para toallas en ese espacio abierto debajo de lavabo donde se ven tuberías. No había silla para escritorio. Mejorar estos detalles no debería costar mucho.
Stayed 1 night in Dec 2018

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was very clean and someone was always available to help us out. The eating area was outside and there was not an area to eat in the early morning. We asked for our food to be brought up, which they did with no problem.
Stayed 3 nights in Dec 2018
Response from General Manager on Dec 19, 2018
Thanks for your visit. Your comments are very important for us. Best regards.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2018
Response from Guest Service on Dec 5, 2018
Estimado Huésped: Agradecemos mucho su preferencia y esperamos poder servirle pronto!

6/10 Okay

oscar

Clean, convenient, friendly - PLUS side Toilet not flushing well, No safety deposit box in the room, Lighting-poor - NEGATIVE SIDE
Stayed 2 nights in Oct 2018
Response from Guest Service on Nov 13, 2018
Dear Oscar; Thank you very much for taking the time to give us your feedback. Our General Management has your comments so we can fix the toilet and check lighting options. Cordially,

10/10 Excellent

Salvador, San Bernardino, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel, colonial full of history, close to the historical down town, super nice servive and staff, we just love it.
Stayed 2 nights in Nov 2018
Response from Guest Service on Nov 13, 2018
Dear Salvador; Thank you very much for your preference. For us it is motivating to know that you loved your stay with us and it will be our pleasure to have you as our guest again. Warm regards,

8/10 Good

Roman, rosarito

Liked: Staff & service, property conditions & facilities
Excellent location!!!!!
The location is excellent the room is nice but there is no free parking you pay 150 pesos extra per night and the beds are really noisee and the bathroom had not to good water pression but everything else was nice and the food in the hotel is good!!!!!! Try the specials of the house!!!
Stayed 3 nights in Oct 2018
Response from Guest Service on Nov 15, 2018
Dear Roman; Many of the hotels in San Miguel´s centro do not have their own parking garage nor is onsite. However we made a contract with a private, secure parking, close to the hotel so our guests didn´t have the hazard to find where to park their cars. The cost is well specified in hotels.com information. We will check the water pressure and we are happy to learn you enjoyed our food. Sincerely,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short walk to the main center, pleasant staff & helpful. Breakfast not good.
Stayed 2 nights in May 2018
Response from Quality Manager on May 31, 2018
Dear Guest; Thank you for your preference but mostly we appreciate the time for giving us your feedback. We will work on the breakfast options so we can offer a very delicious treat. Sincerely,

4/10 Poor

Jaime

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor
The worst hotel.... insects in our room,
Response from Quality Manager on May 31, 2018
Dear Jaime; We are very sorry for the inconveniences you had during your stay. We took care of the insect problem. Kind regards,

8/10 Good

Nancy L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little hotel just a short walk from many historic areas of San Miguel. Loved the patio outside the room and the restaurant - great margaritas and fresh guacamole. Would definitely recommend to others.
Stayed 2 nights in Mar 2018
Response from Gerencia General on Apr 4, 2018
Dear Nancy; Thank you very much for your preference and for taking the time to answer the survey and rate us. It is motivating for us to see that you enjoyed your stay with us and your recommendation is invaluable. We hope to have the honor of having you as our guest soon. Warm regards,

6/10 Okay

Duncan

Liked: Staff & service
Disliked: Room comfort
Noisy hotel, good location
Location is too noisy. Hotel is wedged between two busy streets. Rooms overlook club that plays music until late in the night. The room doors/windows do not offer much sound insulation. Running hot water in the shower creates an exhaust smell. Room could use a good cleaning. On the positive side, the staff was friendly and accommodating. The location is excellent.
Stayed 3 nights in Feb 2018
Response from Gerencia General on Apr 4, 2018
Dear Duncan; We are very sorry for the inconveniences you experienced with the noise and the warm water. We will look into this so our guests experience the best comfort. Thank you very much for your preference. Kind regards,

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and very friendly staff.
Stayed 5 nights in Feb 2018
Response from Gerencia General on Apr 4, 2018
Dear Jennifer; It is very motivating for us to know that you enjoyed your stay with us and that our staff was friendly. Thank you very much for choosing us and we hope to have you as our guest once again in your next visit to San Miguel. Sincerely,

8/10 Good

Aracely , Houston

Liked: Cleanliness, staff & service
Nice Hotel
Excellent location you can walk only like three blocks to the center of the town, excellent customer service,the rooms very cozy, clean and spacious.
Stayed 2 nights in Feb 2018
Response from Gerencia General on Apr 4, 2018
Dear Aracely; Thank you very much for taking the time to answer this survey and give us your feedback. In regards to an elevator, most of the hotels in San Miguel were old houses, and have lots of stairs. All of our city is mostly for walking. However we do have rooms for disabled people on the first floor, they just have to let us know. Thank you very much for your preference. Sincerely,

10/10 Excellent

Marcia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice place to stay
nice place to stay, easy walking to main square
Stayed 4 nights in Feb 2018
Response from Gerencia General on Apr 4, 2018
Dear Marcia; It´s very motivating for us to read that you enjoyed your stay with us. Thank you very much for your preference and mostly for your valuable time to rate us and answer this survey. Sincerely,

4/10 Poor

mike, los angeles

Liked: Cleanliness, staff & service
Disliked: Room comfort
Toi noisy
Location ok, very expensive due to the fact that it is extremely noisy. The hotel is located between 2 streets so you have trucks and cars passing all day. Also, you can hear the upstairs neighbors when tgey ate moving around in their rooms, if you are staying on the 2nd floor.
Stayed 4 nights in Nov 2017

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great experience but wifi very weak and unusable
Stayed 2 nights in Oct 2017
Response from General Manager on Nov 10, 2017
Dear. Mrs Michael: Thank for your comments, we change our wi fi system, and it will be better. See you soon. Best Regards. Jéssica Santibáñez G. Hotel Ana Catalina

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2017

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Stayed 2 nights in Jun 2017
Response from General Manager on Jul 26, 2017
Estimado huésped, agradecemos se haya tomado el tiempo para valorarnos. Nos gustaría saber como podemos mejorar nuestro servicio. Reciba un saludo cordial

8/10 Good

Lesley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very well located to the center of town
The rooms were spacious and individually stylistic. The hotel was very well situated to the center of town and had a good breakfast cafe and Italian restaurant steps away. The only problem was the noisy streets at night. The vehicles never kept coming making it hard to sleep.