Restaurant
Check availability

Reviews of Dos Casas Hotel & Spa

4.5 out of 5
Dos Casas Hotel & Spa
Quebrada 101, Col. Centro, San Miguel de Allende, GTO

Reviews

9.4

Exceptional

Rating 10 - Excellent. 108 out of 143 reviews" "
Rating 8 - Good. 25 out of 143 reviews" "
Rating 6 - Okay. 6 out of 143 reviews" "
Rating 4 - Poor. 1 out of 143 reviews" "
Rating 2 - Terrible. 3 out of 143 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Mark

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was exactly what we needed. The staff was incredibly kind and helpful. Lolita was superb and so willing to go the extra mile for us. Carlos in the dining room very helpful and did whatever he could to help.
Stayed 1 night in Mar 2024
Response from Dos Casas hotel team on Apr 11, 2024
Thank you very much for your kind comment, at Dos Casas we are very proud of what we do and we are very happy to hear you had a good time, hoping to be part of your next visit.

10/10 Excellent

Edward

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly and attentive at all times.
Stayed 3 nights in Feb 2024
Response from Dos Casas hotel team on Mar 6, 2024
Thank you for choosing us for your visit to San Miguel, was a pleasure to assist you. We hope you will visit us again.

10/10 Excellent

Ivan, Regina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Service by the staff and a really good location. It's a wonderful place if you want to visit San Miguel de Allende
Stayed 2 nights in Feb 2024
Response from Dos Casas hotel team on Mar 1, 2024
Mr. romero thank you for this kind comment, we hope you enjoyed your stay!

10/10 Excellent

MONIQUE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent small hotel, wonderful location, staff attention was excellent too.
Stayed 2 nights in Nov 2023
Response from Dos Casas hotel team on Dec 1, 2023
Thank you ms Autrique for choosing our property for your last visit to San Miguel de Allende. We look forward to be your host on your next trip.

10/10 Excellent

Ami

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room, super comfortable bed, amazing helpful attentive staff. This hotel and their service made our stay amazing.
Response from Equipo Dos Casas on Nov 16, 2023
Thank you for choosing us on this last trip to San Miguel de Allende.

10/10 Excellent

Edgar

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property
Stayed 2 nights in Sep 2023
Response from Dos Casas hotel team on Oct 19, 2023
Thank you for choosing us for this last visit to San Miguel de Allende.

8/10 Good

Sonia

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
This is a beautiful hotel very centrally located close to the main square and many attractions. My husband and I came with our 2 year old and had a large room with a king bed and a small separate tv section. Hotel design is amazing and charming with an open concept dining area. Why I gave a rating of 8/10 is due to the service. It’s good but for the price you pay I would expect it to be better ($350 Cad per night). For example, when I wanted toothpaste I was told they were out, however if I gave them money someone could go out and purchase for me (what???). Or during breakfast we wanted coffee and orange juice and were told we could only have one or the other. Despite being low season and the hotel not being full it was only after multiple requests did they give us a late checkout of 1pm. Overall great stay. Hotel is beautiful and location super central. Only feedback - didn’t feel customer service was up to par. Hotel mgmt felt a bit cheap with cost cutting measures.
Stayed 2 nights in Jun 2023
Response from Dos Casas hotel on Jun 24, 2023
Dear Sonia,Thank you for choosing our property for this last visit to San Miguel de Allende. I truly apologize for the inconvenience on both issues; toothpaste and similar amenities are included on your rate, and coffee or tea and fruit or juice are included also.I am afraid the late check-out was not possible to extend it over 1 pm since that room category was compromised that very same day. We hope to receive you on your next visit to town, allowing us to improve your experience over this last one.

10/10 Excellent

MARY

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel has amazing views of the city. Privacy is also great with the room we had. The staff is best of any hotel we have ever stayed at.
Stayed 2 nights in May 2023
Response from Dos Casas hotel team on May 27, 2023
Thank you for your kind comments, ms Mahmud. We look forward to your next visit!

10/10 Excellent

MARY

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel has the best staff of any hotel I have ever stayed at. Great rooms and amazing views of the city. Would recommend this hotel to anyone coming to San Miguel.
Stayed 2 nights in May 2023
Response from Dos Casas hotel team on May 24, 2023
Ms Mahmud,We were so excited when you chose us for a second time, and the fact you chose 2 rooms for a 4 night stay means you gave yourself the chance of experiencing the most out of Dos Casas. We look forward to your next visit!

10/10 Excellent

Joseph

Stayed 3 nights in Apr 2023
Response from Dos Casas hotel on Apr 18, 2023
Thank you mr Negron for choosing our property for this last visit to SMA. We hope you give us another shot next time!

10/10 Excellent

Lino

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Estuvo bien
El hotel está muy bonito, cerca de todo. El desayuno está bien, podría mejorar. Tiene su propio estacionamiento. Lo único que no estoy de acuerdo es que no me aceptaran el checkout a la 1:00 pm, sin embargo creo que es un buen hotel.
Stayed 1 night in Apr 2023
Response from Equipo de Dos Casas on Apr 8, 2023
Gracias sr Monroy por comentar sobre su estancia con nosotros. Créanos que tratamos de consentir siempre con un late check-out a la 1 pm o hasta más tarde, sin embargo en este fin de semana de ocupación relativamente alta al tener check-in en esta misma habitación, nos fue imposible ofrecerles salir más tarde de las 12 pm. Esperamos en la próxima poder complacerles con esta opción.

10/10 Excellent

MARY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great from the staff to the room to the location. We have already booked another stay.
Stayed 2 nights in Feb 2023
Response from Dos Casas team on Feb 26, 2023
We truly appreciate you are already choosing our property for your upcoming visit!

6/10 Okay

Yildirim, MISSION

Travelled with family
Liked: Cleanliness
N
Stayed 4 nights in Feb 2023
Response from Dos Casas team on Feb 26, 2023
Thank you mr Durak for your time on your review. We certainly look forward to receive you and offer you a better room/suite, according to our availability.

10/10 Excellent

Juan Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Regresaremos de todas maneras
Stayed 2 nights in Feb 2023
Response from Equipo de Dos Casas on Feb 18, 2023
Gracias por escogernos en esta su última visita a San Miguel de Allende. Gracias también por darnos una posible oportunidad en el futuro. Hasta pronto!

10/10 Excellent

Martin

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was a magical experience and the staff went above and beyond!
Stayed 9 nights in Feb 2023
Response from Dos Casas team on Feb 12, 2023
We truly appreciate you chose our property for this special 29th occasion. We look forward to receive you on your next trip to San Miguel de Allende, or probably as a neighbour!

10/10 Excellent

Tony

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022
Response from Equipo de Dos Casas on Oct 31, 2022
We truly appreciate mr Bui your time for this review. We look forward to welcome you again at Dos Casas.

10/10 Excellent

Carola

Stayed 1 night in Aug 2022
Response from Equipo de Dos Casas on Sep 1, 2022
srta Price,agradecemos mucho que se haya tomado el tiempo de calificar su estancia, y más de esta manera. Gracias por escogernos para su reciente visita a San Miguel de Allende, ¡esperamos ser los anfitriones en la siguiente!

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a great experience at Dos Casas. It was worth the price. Staff is friendly and accommodating. We were offered a free upgrade. Room was very cozy. Comfy bed and pillows. Spa was incredible. I want to thank all the staff specially Carlos G for outstanding customer care and service. We would definitely come back again.
Stayed 1 night in Feb 2022
Response from Dos Casas team on Feb 4, 2022
Thank you mr Machuca for taking the time to comment about your experience with us. We look forward to be your host again on your next visit to San Miguel de Allende.

10/10 Excellent

IVETH

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing ! The service and the restaurant
Stayed 2 nights in Nov 2021
Response from Dos Casas team on Feb 3, 2022
Thank you for taking the time to express your comments about your stay. We look forward to your next visit to San Miguel de Allende.

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2022
Response from Equipo de Dos Casas on Jan 25, 2022
Muchas gracias por su visita y su tiempo en esta calificación. Esperamos ser sus anfitriones nuevamente en su próxima visita a San Miguel de Allende.

8/10 Good

Adriana, Los Angeles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2021

10/10 Excellent

rudy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
It was amazing. Enjoyed it all the way.
Stayed 2 nights in Nov 2021
Response from . on Nov 29, 2021
Muchas gracias por tomarse el tiempo de describir su estancia con nosotros. Esperamos ser sus anfitriones en su próxima visita a San Miguel de Allende.

10/10 Excellent

Javier

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
To begin with, staff is incredibly nice and service oriented. We got our room before check-in time, staff was very accommodating. The quality of the hotel is superb, rooms are delightful, maid service is top notch and the atmosphere of the property is very unique and special.
Stayed 3 nights in Nov 2021
Response from Dos Casas team on Nov 12, 2021
Thank you for taking the time for this review. We are glad to know our aim to good service was a success on your visit to San Miguel de Allende.

10/10 Excellent

Vanessa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excelente lugar; un verdadero hotel boutique con muy buen servicio; muy buena comida y las habitaciones impecables. Gran ubicación.
Stayed 2 nights in Oct 2021
Response from Equipo de Dos Casas on Oct 29, 2021
Srta Vanessa, Agradecemos que nos hayan escogido para su visita en San Miguel de Allende, y el tiempo tomado para estos comentarios. Esperamos sorprenderlos en su próxima estancia en Dos Casas.

10/10 Excellent

Lisa Laray

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an absolute pleasure to stay in this amazing hotel in such a beautiful city! Staff was awesome and we had an incredible massage at the spa!! Highly recommend that you check this place out. Food was also great!!!!
Stayed 5 nights in Oct 2021
Response from Dos Casas team on Oct 28, 2021
Dear ms Laray, We truly appreciate you took the time to write this review on us. We are proud to know your complete stay was a memorable one. We look forward to your next visit!

8/10 Good

Michael, San Diego

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We were the only guests at the hotel when we arrived and the management kindly gave us an upgrade to a better room, which was quite spacious, with a king-sized bed, small table and two chairs for in-room dining, separate sitting area with a full-size sofa, and a large bathroom with double-sink, shower and separate tub. The room also included a generous supply of free bottled water and use of a Nespresso coffee maker, plus a well-stocked minibar. The one drawback is that what would have been a wall facing the bed was a glass panel that covered over what had once been a window and small terrace, that now overlooked the kitchen, which includes a long table for chef's events. Consequently, we had noise constantly from mid-morning to mid-evening or later. We mentioned this to the management when we left, and they kindly offered to give us an even better upgrade in the future and discount in the restaurant. But I can't imagine we were the first guests to mention the noise. At the time of booking the hotel, we were not aware that the restaurant is very well-regarded. We did not eat there, except for the complimentary continental breakfast, so cannot comment on the dining experience. The prices in the bar were a little steep for Mexico but not out of line for a large US city. The interior of the hotel, which is comprised of three buildings joined together, is very nice, kind of contemporary colonial, and the staff were friendly and attentive. Location is very convenient, too.
Stayed 3 nights in Sep 2021
Response from Dos Casas team on Oct 8, 2021
Mr Berens, We appreciate you took the time for this feedback, which will make us work on our guest experience. We look forward to your next visit to San Miguel de Allende.

10/10 Excellent

Ernesto Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Experience
Great hotel! It definitely took the San Miguel's experience to the top! The service was amazing and the room super comfortable and beautiful. The terrace has amazing views and all the decoration and architecture is modern and cool. We received an upgrade and this included a continental breakfast that was delicious. When we arrive to the room there were a couple of bath robes and slippers. Check in and Check out was simple and easy. We certainly be back! thank you Dos Casas!
Stayed 1 night in Oct 2021
Response from Equipo Dos Casas on Oct 7, 2021
Muchas gracias por sus comentarios Sr. Lopez! Fue un placer tenerlos con nosotros, esperamos vuelvan pronto en otra escapada a San Miguel! Saludos!

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Def go for it if you have the budget
Absolutely fantastic hotel. Prices are really high but I guess that’s because of the standards in San Miguel.
Stayed 2 nights in Sep 2021
Response from Equipo de Dos Casas on Sep 6, 2021
Dear Mr Luis, Thank you for taking the time for this review. We look forward to your next visit on that very special date.

8/10 Good

Miguel A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Céntrico y cómodo
El hotel se encuentra en el centro, a pocas cuadras del jardín principal. Las habitaciones son grandes y cómodas. El personal es muy amable. La comida es muy mala, desde el desayuno continental incluido, el cuál se podrían ahorrar, hasta el servicio a cuartos. Las porciones chicas y sin ningún chiste. Adicional tratamos de comer en e restaurante del hotel y no hubo reservación para los días que estuvimos ahí. El resto muy bien.
Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Upgrade!
Stayed 1 night in Jun 2021
Response from Dos Casas on Jun 19, 2021
Thank you for your comments on this. We look forward to your upcoming visit!

10/10 Excellent

David F

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Increíble
Stayed 2 nights in May 2021
Response from Equipo de Dos Casas on Jun 10, 2021
Sr David, Agradecemos que nos haya elegido para una ocasión tan especial para ustedes. Queremos que nos elija en su próxima visita a San Miguel de Allende.

10/10 Excellent

Armando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2021
Response from Dos Casas on May 11, 2021
Esperamos recibirle en su próxima visita a San Miguel de Allende. Saludos cordiales, Equipo Dos Casas

10/10 Excellent

Cathi

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great small boutique hotel.
Dos Casas is a small boutique hotel which was in a great location, very clean, upscale and comfortable rooms. The breakfast we ate was great. We were there from Sunday-Thursday and most of the shops and restaurants were closed on Tuesday.
Stayed 4 nights in Nov 2020
Response from Eugenia Torres/ Hotel Manager on Nov 20, 2020
Thank you for being part of the Dos Casas Family, hope to see you very soon.

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, amenities
When we arrived they couldn't find our reservation. After wauting 45 minutes they just took us to our room and would figure it out. The room was a nice size and everything seemed fine. Taking a shower was so nasty - the curtain was covered in mold and mildew. We started to noticed more items that were not clean and the room was not worth the price.
Stayed 1 night in Nov 2019

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019
Response from Dos Casas Hotel on Jun 20, 2019
Muchas gracias por sus comentarios, es grato saber que tuvo una experiencia agradable con nosotros, el equipo de Dos Casas Hotel los estaremos esperando en su próxima visita a San Miguel de Allende

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Ask for a rooftop terrace room!
We had a wonderful and memorable stay at Dos Casas Hotel and Spa. We especially appreciated the upgrade to a gorgeous suite with a rooftop terrace overlooking San Miguel de Allende. The highlights: a spacious room with a dreamy bed, and a stunning bathroom with multiple showers and nice amenities. Some problems: the jacuzzi on the terrace didn't have hot water, and one day our room wasn't cleaned until late afternoon. Aside from these relatively minor hiccups, the hotel was beautiful and the service was top-notch, so I'd recommend it in a heartbeat. Also, it's perfectly located in the heart of Centro.
Stayed 3 nights in Jan 2019
Response from concierge team on Feb 1, 2019
We love hear that your experience here in Dos Casas was wonderful. Thank you so much for all your comments! Best Regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2018
Response from Team Dos Casas on Nov 30, 2018
Esperamos tenerle de pronto en esta su casa en San Miguel de Allende. Hasta Pronto

10/10 Excellent

Sharif, Dallas, Tx

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous gem of a place. Definitely coming back and would highly recommend.
Stayed 3 nights in Jul 2018
Response from Concierge Team on Jul 24, 2018
Dear Mr. Sharif It was a pleasure to have you in Dos Casas. See you soon

10/10 Excellent

VERONICA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2018
Response from Concierge staff on Jun 30, 2018
Fue un gusto tenerlos en esta su casa, los esperamos para su proxima visita

10/10 Excellent

Joaquin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Concierge Team on May 16, 2018
Los esperamos pronto en esta su Casa

10/10 Excellent

Julian, Mexixo City

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel near downtown San Miguel
Great service from staff, nice looking and design hotel with premium quality. Fantastic restaurant and exirience.
Stayed 1 night in Mar 2018
Response from concierge team on Apr 3, 2018
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Oasis close to town center
Well designed hotel, unique in many aspects with the latest amenities. Super quaint yet stylish and contemporary. An attentive staff and wonderful food and cocktails. Definitely will stay here again.
Stayed 2 nights in Dec 2017
Response from Concierge Team on Jan 23, 2018
Thank you so much for your comments. we look forward to you with pleasure

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel overall. Excellent location, the rooms are great and the restaurant is fantastic. But the best thing is the breakfast and specifically the French toast.
Stayed 2 nights in Dec 2017
Response from Concierge Team on Jan 23, 2018
Thank you so mucho for your comment! Yes We think the same about the French toast. :)

10/10 Excellent

paco, San Diego, Ca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Oasis
Your about 3 blocks from the church square, the Restaurant is one of the top two in San Miguel, staff is very courteous, rooms are huge with a large bathroom, one of the best boutique hotel I stayed,
Stayed 3 nights in Nov 2017
Response from Concierge staff on Jan 1, 2018
We appreciate you tok the time to reflect your stay experience. We hope this year brings you lots of joy and health. Best regards,

10/10 Excellent

Angela , Los Angeles, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury and comfort
If you want an unforgettable experience, the Hotel Dos Casas is the place. Centrally located within a few blocks of the main square and Cathedral. The staff will pamper and take excellent care of Your every need.
Stayed 3 nights in Oct 2017
Response from Concierge staff on Jan 1, 2018
We appreciate you took the time to reflect your comments about your stay. We hope this year brings you lots of joy and health.

10/10 Excellent

Nate, Long Beach CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great design, and perfectly located close to all
Perfection. Great design, and close to everything. We will be back.
Stayed 2 nights in Aug 2017
Response from . on Sep 16, 2017
Dear Nate, We appreciate your comments on Dos Casas. We hope to receive soon in your casa in SMA. Best regards, Dos Casas Staff

10/10 Excellent

Brett

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible boutique hotel in an amazing location!
Incredible boutique hotel in an amazing location! This town is great ... a must-see. And this hotel is wonderfully located just off the main square. The rooftop penthouse is worth the extra dollars ... one of those splurges that makes memories. Also, the restaurant in the hotel has to be one of the best in the city. Truly a memorable experience!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Ryan, Kennewick, United States of America

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent hotel
Staff was very helpful and friendly amazing view of Centro.

10/10 Excellent

Carlos, Mexico City

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay in SMA!
Great boutique hotel in a very accesible and centrally located part of town. The reception by staff was very welcoming, from the doorman to the chef in the kitchen. Very pleasurable and accommodating hotel.
Response from Gina on Apr 23, 2016
Excellent! thank you very much for your comments. Please come back son!