Dear Julia,Thank you for taking the time to provide us with your feedback about your stay at our property. We wish to remark that the reviews are thoroughly checked, in order to know about every guest’s stay. Please note that when making serious allegations, proof of the statement and the full name should be provided and an official report must be forwarded to the authorities. However, we have been informed by the management and your description is untruthful.To our surprise we were able to learn that your actions harmed another guest who ended up with an injury in his back. Our Riu Guanacaste team works tirelessly in order to provide a wonderful experience to all our guests. In any case, we are saddened that you choose to report a different version of the real facts.Sincerely,Hotel Riu GuanacasteOnline Reputation Manager

Dear Kathy,It was a real pleasure for us to receive your complimentary comments and to note that you greatly appreciated different aspects of the hotel that contributed to your highly satisfactory experience. We look forward to your return and the opportunity to provide you with another memorable experience in our facilities. We look forward to welcoming you with open arms.Yours faithfully,Hotel Riu GuanacasteOnline Reputation Manager

Dear Nicole,we appreciate you taking the time to share your great review here!We are happy to know that you were so pleased with our service and we look forward to hosting you again in the near future. We wish you all the best,Hotel Riu GuanacasteOnline Reputation Manager

Dear Arturo,Thank you so much for your review!It was a pleasure to have you with us. We are glad to know that you enjoyed your stay.It is our hope to be able to welcome you back for many stays to come!Best wishes, Hotel Riu GuanacasteOnline Reputation Manager

Dear Haneefah Aesha,Thank you for sharing your thoughts with regards to your recent stay.We are saddened to read that despite our efforts and the goodwill of our staff, we have not been able to meet your expectations and you have not found anything positive about our hotel.We hope you are not deterred from choosing to stay with us again in the future.Best Regards,Hotel Riu GuanacasteOnline Reputation Manager

Apreciado Conrado Campos,Sencillamente, gracias.Ha provocado con sus palabras que nos sintiéramos orgullosos del trabajo bien hecho.Es por ello, que deseamos que vuelva a visitarnos en cualquiera de nuestras instalaciones distribuidas por el mundo y, de ese modo, poder ofrecerle una maravillosa estancia entre nosotros.Cordialmente, Hotel Riu GuanacasteOnline Reputation Manager

Dear Cynthia,Many thanks for sharing your feedback with us.We are truly sorry we did not live up to the standards you expected and for the disappointing experience you had. We strive to make every effort to exceed all of our guests’ expectations and ensure your stay is pleasant. All your comments have been shared with the corresponding department for further follow up as we are looking forward to having the opportunity to better serve you in the future.We remain sincerely,Hotel Riu GuanacasteOnline Reputation Manager

Dear Megan M,Thank you for taking the time to share your experience.We regret that your stay at our hotel did not fulfill your conception in general as our aim is always to please every one of our guests.Rest assured that we will forward all your impressions to our management team for follow up and we truly hope you allow us the opportunity to welcome you again and share a more pleasant experience.Warm regards,Hotel Riu GuanacasteOnline Reputation Manager

Dear Andrew,Thank you very much for your fantastic review and your kind remarks about our hotel, we very much appreciate it. It is feedbacks like yours that make our day and make all the efforts worthwhile.The most important thing is that you liked it.Lovely hosting you, Andrew, and we look forward to hosting you again soon.Best wishes,Hotel Riu GuanacasteOnline Reputation Manager

Dear Johnathan,Thank you for sharing this information with us, it is helpful when implementing the adequate measures.We regret to read that despite our best efforts, your experience did not live to your expectations.We regret not being able to meet your expectations regarding the cleaning. Our staff is constantly trying to keep our property clean and well maintained. We are sorry that you left our resort thinking otherwise.We always kindly recommend our guests not to hesitate to let our team know if something is not exactly right. Best Regards,Hotel Riu GuanacasteOnline Reputation Manager

Dear ASHLEY,Thank you very much for your fantastic review and your kind remarks about our hotel, we very much appreciate it. Thank you very much.Needless to say, we take note of your remarks for future arrangements.We are already waiting to have you back!Loving Greetings,Hotel Riu GuanacasteOnline Reputation Manager

Dear Tamara Jean,We are so pleased to read that your experience was a positive one.Our team do their best to make every guest’s stay memorable, we will continue working to improve our services.Thank you for choosing us!We really look forward to welcoming you again soon.Kindest wishes, Tamara Jean,Hotel Riu GuanacasteOnline Reputation Manager

Dear Amy,Thank you very much for choosing Riu and for sharing your feedback.We are saddened to find that you encountered the mentioned inconveniences and that this overshadowed your experience. Your comments will be forwarded to the responsible department for a proper follow up, in order to reassure to improve our guest’s service and we do hope that we will have the opportunity to welcome you back again for a true RIU experience!We remain with best wishes, Hotel Riu GuanacasteOnline Reputation Manager

Dear Patrick,We sincerely appreciate your kind words.Your review deeply motivates us to persevere on our journey and we eagerly anticipate the opportunity to welcome you back to any of our facilities to provide you with another exceptional experience.We look forward to welcoming you with open arms!Yours faithfully,Hotel Riu GuanacasteOnline Reputation Manager

Dear Mimi,Thank you for sharing your feedback. It is disappointing to hear that you encountered the above mentioned inconveniences, as our goal is to make all of our guests stay memorable, exceeding expectations as we deliver quality service.Please rest assured that we have shared your comments with the corresponding department to reassure the standards are being met.We hope that you will give us the opportunity to welcome you again at our resort and share the best experience.Sincerely, Hotel Riu GuanacasteOnline Reputation Manager

Dear Jankiben,Thank you for taking the time to provide your feedback in regards to your recent stay with us.We really regret not being able to give an outstanding service, despite our genuine efforts and that your experience with us was not what you expected and we apologize for the inconvenience. Your impressions will be forwarded to the responsible department to be taken into account for future improvement. We hope that you will decide to return to visit us soon .Yours faithfully,Hotel Riu GuanacasteOnline Reputation Manager

Dear Almedina,We thank you very much for taking the time to leave your outstanding review!It is fantastic to learn you enjoyed your stay.We would like to welcome your family and you again soon.Wishing you a wonderful day, Almedina.Kindest Greetings,Hotel Riu GuanacasteOnline Reputation Manager

Dear Renata,Thank you so much for taking the time to review your stay and for the rating!It was our pleasure taking care of you! We are looking forward to having another chance to welcoming you back in the near future.Have a great day,Hotel Riu GuanacasteOnline Reputation Manager

Dear Keith,Thank you for taking the time to give us your valued feedback following your recent stay at our hotel.We are very happy to hear that you had a lovely time at our hotel!We look forward to sharing another amazing experience with you soon. Have a lovely day.Hotel Riu GuanacasteOnline Reputation Manager

Dear Shannon,Thank you for your comment,We are pleased to know that there were aspects of our services that met your expectations.Your comment is surprising to us, do not doubt that we will transmit your words to the corresponding departments.We would like you to give us the opportunity to welcome you again in one of our facilities and, thus, be able to present to you the wonderful experience that we are used to offering 100% satisfactory.Yours faithfully,Hotel Riu GuanacasteOnline Reputation Manager

Dear Hakima Niyi,Thank you for taking the time out to leave a review! We look forward to seeing you back again soon. With our best wishes we remain, Hotel Riu GuanacasteOnline Reputation Manager

Dear Joshua Michael,Thank you so much for taking the time to review your stay and for the rating!We are looking forward to having another chance to welcoming you back in the near future.Have a great day,Hotel Riu GuanacasteOnline Reputation Manager

Dear Julia Elizabeth,Thank you so much for taking the time to write a review. It was a pleasure having you as our guest, and we look forward to welcoming you again on your next visit.Best Regards, Hotel Riu GuanacasteOnline Reputation Manager

Dear Viridiana,We sincerely regret to learn about this.Much to our regret we must underline that when a reservation has been made with your booking channel, we cannot deal with it directly.It is through your booking channel that we can review what happened and give you an appropriate response.We will address your concerns with the appropriate members of our team for improvement and we would like to apologize.Sincerely,Hotel Riu GuanacasteOnline Reputation Manager

Dear Clifford, Thank you for taking the time to let us know how your recent stay went. Reading your review, we understand how disappointed you must have been. Regarding your comments that the staff you dealt with were rude, we can only apologize if this was the impression. The majority of our staff are long serving and generate incredibly favorable reviews, as can be read on Expedia. That said, and as a result of your review all staff have been strongly reminded that guest care is the sole reason for us being here and any impression of rudeness is not acceptable.Again, thank you again for staying with us and we hope for another opportunity to make it better for you in the future.Kind regardsHotel Riu GuanacasteOnline Reputation Manager

Dear Brian,Thank you for sharing your experience with us!We are sorry you were not entirely satisfied with the food choices as we give great importance to meet all guests expectations. We have of course passed your comments to the relevant department as we really hope that we will have the opportunity to welcome you back again for a more satisfying experience.We wish you all the best,Hotel Riu GuanacasteOnline Reputation Manager

Dear Padmaniee,We are truly saddened to read that despite the efforts of our team, we were unable to fulfil your wishes and you did not find anything positive about our hotel.It will be forwarded.Best Regards,Hotel Riu GuanacasteOnline Reputation Manager

Dear Marisol,We definitively have the best guests.Thank you very much for your stupendous feedback, on behalf of our lovely staff. Your remark will be sent to the department in charge.We hope you visit us again very soon, Marisol.Warmest Regards!Hotel Riu GuanacasteOnline Reputation Manager

Dear Maria,We really appreciate you sharing your fantastic feedback about your recent stay at our hotel.It is great to learn you were happy, our lovely staff will be informed.Thank you very much, we really look forward to welcoming you again, María!Loving wishes,Hotel Riu GuanacasteOnline Reputation Manager

Dear Wagih William,We feel very lucky, since from all the hotels you chose us.Thank you very much for your evaluation.We are very pleased to read that you enjoyed it.Wishing you return soon.Caring Regards,Hotel Riu GuanacasteOnline Reputation Manager

Dear Elena,Thank you so much for choosing Riu Hotels & Resorts and for sharing your experience! We are very happy to hear that overall we were able to exceed your expectations and you enjoyed your stay. We look forward to welcoming you back in the near future!Best wishes, Hotel Riu GuanacasteOnline Reputation Manager

Dear Leonard,Thank you so much for your review!It was a pleasure to have you with us. We are glad to know how much you enjoyed your stay, in the Hotel Riu Guanacaste. It is our hope to be able to welcome you back for many stays to come!Best wishes, Hotel Riu GuanacasteOnline Reputation Manager

Dear Sergey,We thank you for your review.It makes all the work from all our staff team worthwhile.It is wonderful to learn that you liked it.Warmest wishes,Hotel Riu GuanacasteOnline Reputation Manager

Dear Jennifer,Thank you very much for your fantastic feedback!It is wonderful to learn that our team could accommodate your needs and assist you in any way possible.We would be very fortunate to welcome you again.Love you back, Jennifer,Hotel Riu GuanacasteOnline Reputation Manager

Dear Christopher A,Thank you very much for taking the time to rate us, as it is of utmost importance for us to detect if everything is going well thanks to our wonderful guests, and we see that in your case this was the case and you enjoyed a pleasant and enjoyable time in our company.We would love to have you visit us again soon and provide you with a better experience.Yours faithfully,Hotel Riu GuanacasteOnline Reputation Manager

Dear Bhartiben,Thank you for sharing your experience with us!It's truly saddening to hear you weren't completely satisfied with your recent experience, as our goal has always been to exceed our guest's expectations as we deliver quality service to make your stay memorable. Rest assured that we will share all your impressions with our management team for a proper follow up as we hope you allow us the chance to host you again soon for a more positive experience.Have a great day,Hotel Riu GuanacasteOnline Reputation Manager