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Reviews of La Creole Beach Hôtel & Spa

4 out of 5
La Creole Beach Hôtel & Spa
BP 61 97190, Le Gosier

Reviews

7.8

Good

Rating 10 - Excellent. 199 out of 617 reviews" "
Rating 8 - Good. 253 out of 617 reviews" "
Rating 6 - Okay. 85 out of 617 reviews" "
Rating 4 - Poor. 49 out of 617 reviews" "
Rating 2 - Terrible. 31 out of 617 reviews" "

8.2/10

Cleanliness

7.8/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved every moment!
Stayed 1 night in Jan 2024

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our third trip to La Creole Beach hotel and we had a wonderful stay! The buffet food was terrific, the service was efficient, and the beach is always beautiful. You almost don't want to recommend this gem because what makes it great is that it is more laid back than a lot of traditional hotels in the Caribbean. You don't have to fight for a seat at the pool or beach and it really is the definition of relaxation on such a beautiful island.
Stayed 7 nights in Feb 2024

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed for just two days after a week sailing around Guadeloupe, and had a very enjoyable time. La Creole caters mostly to French vacationers, so many of the staff had only marginal English ability.
Stayed 2 nights in Jan 2024

8/10 Good

Thomas Suzuki

Stayed 7 nights in Jan 2024

10/10 Excellent

Katherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay
Stayed 1 night in Dec 2023

10/10 Excellent

Thierry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in Gosier - Guadeloupe
Amazing stay. Staff did warmly welcome us and provided outstanding service from bar to room services.
Swimming pool
Lovely Beach
Stayed 2 nights in Dec 2023

2/10 Terrible

Raphael, Colorado Springs

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It is supposed to be a four-star resort. It hasn't been upgraded for years. The staff is unfriendly, at times rude. It's outrageously expensive compared to other hotels on the island. It has a great website, but the reality is more modest. We paid for the most expensive room and asked for a king-size bed, veranda, and ocean-view. When we got such room with no view, they moved us to one with view, but two beds. Our check in time was delayed by more than an hour for no reason. During the stay, the food quality is more like Holiday Inn than a resort. Hot tea or coffee is not available, but instead warm is as hot as it gets. Not only would I not recommend this place, I'd ask Expedia to consider removing them from your offerings as it reflects bad on your judgment.
Stayed 9 nights in Dec 2023

6/10 Okay

Jonathan

Liked: Cleanliness, staff & service
Property was good, room not so much, terrible air conditioning and too many mosquitoes in the room
Stayed 6 nights in Nov 2023

2/10 Terrible

Karin

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No air conditioner working, no fan no good service
Stayed 1 night in Nov 2023

10/10 Excellent

Jude Marie Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Parking was very convenient. Restaurant options are at walking distance. Casino is less than 5 minutes walk. Beautiful pool and beach. Staff were really courteous.
Stayed 4 nights in Oct 2023

4/10 Poor

LAURENT

Disliked: Staff & service
Stayed 1 night in Aug 2023

10/10 Excellent

Alberto

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 2 nights in Aug 2023

10/10 Excellent

Edmund

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, room amenities were adequate, food options were great
Stayed 1 night in Jun 2023

10/10 Excellent

Rafael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good overall
good overall.
Stayed 1 night in Apr 2023

6/10 Okay

Natalie

Travelled with group
Liked: Staff & service
Upon arrival, they were unable to check us into our room, so they supplied us with a free drink. We ate some food on the beach to pass the time. The food was unappetizing. When we finally accessed our room there was a water leak from the air conditioner. We asked for a room change which they didn’t want to provide us with at first, but ultimately did. We paid for 3 persons per room, but were supplied bath towels for 2 people. It was difficult trying to get extra towels. The pool had lots of children. It is very family friendly. The beach water was filled with seaweed on the day we decided to go to the beach. They cleaned the seaweed the next day, but by that time we were over the beach and decided to stay at the pool. We only found one restaurant on the property to eat. The food was delicious, however, they seem to have a roach issue, which we found out at the end of the meal. We tried to book an excursion a day in advance. Everything was either booked or not leaving because there was not enough people. The experience overall was more like a 3 star hotel
Stayed 4 nights in Apr 2023

8/10 Good

Rafael

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
good overall
Hotel is good and staff is friendly. The only issue was the room cleaning service did not respect the do not disturb tag.
Stayed 7 nights in Apr 2023

2/10 Terrible

john

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible, left hotel early to find anywhere else
Guadeloupe is a beautiful place and should be on everyone's bucket list so it a shame that a hotel like La Creole exists. It is hard to know where to start with how bad this place is, but we left after only 2 days of a 4 day booking. Had booked a junior suite which, in reality, more closely resembles a prison cell. Dirty underwear was left on the window from previous occupants which took 2 days to be removed, bath is cracked and dirty. The hotel is in a poor area so you must get past security guards before the hotel. It is extremely difficult to find parking. Upon arrival at 4pm the room wasn't ready which is fine and reception said they would ring me when ready. This never happened and upon returning after 1.5 hours found the room was ready all along. Massage does not happen beside the sea as per hotel photos but rather in a room in the hotel. Staff simply do not seem to care, even when checking out 2 days early to go to a different hotel there was no interest in why I was leaving. My suspicion is that this is not the first time they have had this happen. WiFi is extremely poor in the rooms. The beach seems to be an artificial beach and is extremely shallow, if you want to swim best to try and find space in the swimming pool. The hotel is dirty, we left two bottles of beer on the public terrace one evening with an ashtray. When we returned the following evening they were still there. There is so many other faults with this place but not enough space on this site
Window in suite
Dirty underwear from previous occupants
Stayed 4 nights in Apr 2023

8/10 Good

Clare

Stayed 1 night in Apr 2023

10/10 Excellent

Ricardo

Travelled with family
Liked: Amenities, property conditions & facilities
The concierge was extremely helpful and able to answer all me questions.
Stayed 4 nights in Mar 2023

10/10 Excellent

Pascale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is kept very clean everywhere. The views are fantastic. Meals are hot and cold buffets where you can eat as much as you want. A great relaxing place to be. We only met one other British family there. The staff were good at dealing with my lack of french. Most of the accommodation buildings are at a bit of a distance from the bar, pool, and restaurant area and things are often at different levels.
Stayed 3 nights in Feb 2023

8/10 Good

Gillian Mary

Travelled with partner
Liked: Staff & service
Pretty setting. Bedrooms clean and comfortable. Good choice at breakfast. However the building looks tired and is in need of repair. The restaurant for evening meals was expensive so we chose the buffet. This was equally expensive and the choice felt similar to what was on offer at breakfast. It did not provide Creole type food that we were hoping for. If you book this hotel go All Inclusive and take a kettle
Stayed 14 nights in Jan 2023

10/10 Excellent

alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great place to stay on a wonderful island.
A lovely well kept property with a large and very interesting pool, plus a beach. The staff was super; they were of course trained well but they were so genuinely friendly and sweet. The buffet meals wee well above the norm with an excellent variety of offerings. OUr room was large and nice but the air conditioning seemed a little weak though it did work, The TV was built into a mirror wall which prevented any use of a USB to watch a movie or show of our own, especially since my French, though ok for everyday communicationg, is not good enough for movie or tv watching and there was only CNN in English (the other English channels were over dubbed into French). Otherwise however, it was a wonderful place and we enjoyed it very much.
Stayed 6 nights in Jan 2023

8/10 Good

gail

Liked: Staff & service, room comfort
Disliked: Cleanliness
Bathroom not clean . Breakfast chaos. A line up although accommodation included free breakfast… no plates either.
Stayed 1 night in Jan 2023

8/10 Good

joseph

Liked: Staff & service
Had to change room because of bad smell
Stayed 5 nights in Jan 2023

8/10 Good

Robert

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
friends trip
Nice pool and beach area. Padded chaise lounges would have made it better but it wasn't bad. I did not eat there, except for breakfast, so I cant comment on the food in the other restaurant areas.. Good rum drinks at the bar. My room was comfortable. Inconvenient location for the elevators if staying in rooms close to sea. Pretty good overall.
Stayed 4 nights in Jan 2023

6/10 Okay

Sam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice. Only problem was that the hotel did not have water the afternoon/evening of December 13 and the morning of December 14.

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

6/10 Okay

Julia

Liked: Cleanliness, amenities
Disliked: Staff & service

10/10 Excellent

Starlisha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was clean and the beachfront was beatiful. The food was excellent at the Buffet. We would have liked more info on things to do and places to eat outside the resort.
Stayed 4 nights in Nov 2022

4/10 Poor

Darlene

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We waited for over 2 hrs after checkin for our room. They ended up giving us a different room than the one we were originally assigned. The room was not as expected. Expedia said there would be 3 king beds. There was one king bed and one pull out bed. We called down to reception and they said they would call back. They never did. Then when we asked for bedding for the pull out bed they said some would be sent out. Nothing ever arrived. There was only scalding hot water, no cold and The toilet wouldn’t flush. Very expensive hotel for a rotten experience!
Stayed 1 night in Oct 2022

10/10 Excellent

Vinush

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly Staff and excellent food at the restaurant
Stayed 1 night in Sep 2022

8/10 Good

Rebecca

Stayed 1 night in Aug 2022

2/10 Terrible

Mariano

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Apparently it is a 4 star hotel, but it isn't. The room had bad smell, the air conditioner didn't work, the toilet liqued water on the floor of the bathroom, the structure of the hotel was in bad condition in general, we only spent 1 night fortunately.
Stayed 1 night in Aug 2022

8/10 Good

Cynthia

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The seafood restaurant was excellent!! Bathroom was weird with no bath tub and open shower, plus no where to hang your towel after showering.
Stayed 1 night in Jul 2022

2/10 Terrible

Gus

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2022

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent help for guests
Stayed 2 nights in Feb 2022

6/10 Okay

Fey van der

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
very service minded and friendly staff. very good breakfast. The bedroom, especially the shower does not reflect in the price per nightwear room (disappointing)
Stayed 1 night in Jan 2022

10/10 Excellent

Alena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is great. You have to be patient as service is very slow , they are under staffed at front desk , the hotel is huge , walking from the room to the reception may take up to 5 minutes , and a lot of stairs . Elevators don’t work . They barely speak any English , most staff members speak only French . The concierge is very helpful but there is always a line . I must mention we came for Christmas /New Year break and the island was shut down from a 1.5 year till October 8th due to Covid and it must be their first busy week .
Stayed 7 nights in Dec 2021

4/10 Poor

Arkadi

Travelled with group
Disliked: Staff & service, property conditions & facilities
This was a total disaster. We arrived at 4:30 pm but the room was not ready till 6:15 pm. We were offered a coupon for free drinks but the stuff at the bar told us that they don’t know what this coupon is. The room was dirty to the point that even the toilet was never cleaned after the previous guests. Actually it is dirty all over the hotel at all the facilities. The next morning we rushed from the hotel elsewhere though we were even refused to be helped with the luggage upon check out
Stayed 1 night in Nov 2021

8/10 Good

Laura

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good overall but a lot of things to improve
Overall the place is very nice and comfortable. Nonetheless the staff is not very well informed since I was told the spa was closed at the reception while another staff member told me it was actually open. I called and it was indeed open. The bathroom was in a pretty bad shape, shower power was very low.
Stayed 1 night in Nov 2021

10/10 Excellent

SARAH

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing staff
Very welcoming staff, went out of their way to accommodate us and make up for the airline mistakes. Couldn’t be more helpful and friendly. Very clean room and the food was excellent.
Stayed 1 night in Aug 2021
Response from Vincent Waltregny - General Manager on Sep 1, 2021
Dear Madam, We would like to thank you very much for your stay and for having taken the time to share your impressions by filling this survey. We are pleased to read that you enjoyed your experience which met your expectations. I have well noticed your remark concerning the friendliness of the team. Be assured that your feedback has been shared with them. We are looking forward to welcome you again in a near future to La Créole Beach Hotel & Spa. Cordially, Vincent Waltregny General Manager

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are a joke
Stayed 1 night in Jul 2021

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Stayed 7 nights in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020

10/10 Excellent

Robert, Wien

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Perfekte Lage zwischen eigenem Strand und mehreren hervorragenden einheimischen Bars und Restaurants unmittelbar außerhalb der Hotelanlage. Das Hotel hat eigenen Jet-Ski-Verleih ! Am Strand bei einem der Nachbarhotels kann man Rundflüge mit einem Ultra-Leichtflugzeug (Pilot 1 Passagier) buchen, zB 30min € 100.-. Generell kein Auto notwendig, es gibt einfach nicht wirklich etwas zu erkunden. Mit einem Boot kann man auch kleine, einsame Strände anfahren. Strände gibt es eigentlich nur im Süden und tw. Osten der Hauptinsel. Für Wanderer soll es sehr schöne Wege geben.
Stayed 7 nights in Feb 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great buffet breakfast and grounds. It would be better if more employees understood english. The bar didn’t have a printed drink menu, making it awkward to order. Workout room was nice , but both treadmills needed service. Calling a taxi was clumsy and time consuming. The beach is pretty, but just OK. It has some rocks and sea grass on the floor once you get to a depth of about 4 feet. Very nice room. The pizza shack out by the beach is great. The marina is a short taxi ride away and offers some nice lively food choices along with nightlife. Water sports and a local seaplane sightseeing company is a plus. Attracts a nice family oriented crowd. Some good live musical entertainment on most days.
Stayed 3 nights in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Relaxed Trip to Guadeloupe
My stay was good. I spent 4 nights for a vacation alway from the US. I enjoyed my relaxed stay and options for excursions and service at the desk was adequate. I would definitely return My suggestions would be a guest meeting during the day for different options. This help to make the experience much better for both native French and non-French speaking guests.
Stayed 4 nights in Dec 2019

2/10 Terrible

VistorfromUS, Oregon

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Overall quite poor. The facilities are in bad condition. IN a couple of mornings there was no water at all in the room; couldn’t shower or use the toilet. The hotel is very over priced. Not all the staff speak English. Food is very disappointing.
Stayed 3 nights in Dec 2019

4/10 Poor

Verified traveller

Travelled with partner
Liked: Amenities
Disliked: Staff & service
We were given the key card for the room. It was raining and we been given wrong directions to the room. When we finaly found the room and opened the door there was somebody else already in the room. Reception did not think that this was a problem!!!
Stayed 1 night in Nov 2019