Exterior
Check availability

Reviews of ibis Guadalajara Expo

3 out of 5
ibis Guadalajara Expo
Av Mariano Otero No 1400 Col R, Guadalajara, JAL

Reviews

7.4

Good

Rating 10 - Excellent. 342 out of 1002 reviews" "
Rating 8 - Good. 278 out of 1002 reviews" "
Rating 6 - Okay. 188 out of 1002 reviews" "
Rating 4 - Poor. 92 out of 1002 reviews" "
Rating 2 - Terrible. 102 out of 1002 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Francisco

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Gerente general on Mar 25, 2024
Estimado Huésped, Muchas gracias por elegir Ibis Guadalajara Expo en su visita a la Ciudad. Estamos muy agradecidos por su amable calificación. Esperamos tener el gusto de recibirle nuevamente en un futuro próximo.

2/10 Terrible

Alicia

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from gerente general on Mar 25, 2024
Estimada Alicia, Muchas gracias por elegir Ibis Guadalajara Expo en su visita a la Ciudad. Estamos muy agradecidos por su amable calificación. Esperamos tener el gusto de recibirle nuevamente en un futuro próximo.

2/10 Terrible

EDGAR

Disliked: Cleanliness, staff & service, property conditions & facilities
!
Stayed 4 nights in Mar 2024
Response from gerente general on Mar 14, 2024
Estimado Huésped, Muchas gracias por elegir Ibis Guadalajara Expo en su visita a la Ciudad. Estamos muy agradecidos por su amable calificación. Esperamos tener el gusto de recibirle nuevamente en un futuro próximo.

4/10 Poor

daniel alejandro schiffino

Disliked: Cleanliness, property conditions & facilities
Muy sucio, pelos por todos lados
Stayed 1 night in Feb 2024
Response from Gerente general on Mar 5, 2024
Estimado Huésped, Lamento mucho las situaciones que se presentaron durante su estancia en el Hotel. Agradezco que nos comparta su retroalimentación y tenga por seguro que hare llegar sus comentarios con los departamentos correspondientes a fin de mejorar el servicio que ofrecemos. Esperando recibir una nueva oportunidad para recibirle en esta su casa.

6/10 Okay

GABRIEL

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
La habitación es muy pequeña al igual que el baño. Las toallas estaban duras. Eramos 4 huéspedes y a pesar que estuvimos varios días tuviimos que estar solicitando diario las toallas adicionales. La entrada y salida del garage son muy estrechas. La ubicación es buena si se considera este hotel para asistir a Expo Guadalajara.
Stayed 3 nights in Feb 2024
Response from Gerente general on Mar 5, 2024
Estimado GabrielLe agradecemos enormemente sus comentarios en relación a su estancia en ibis Guadalajara Expo. Es siempre un placer recibir comentarios positivos.Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios.Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa.Reciba un cordial saludo.

8/10 Good

David

Travelled with partner
Good
Stayed 2 nights in Feb 2024
Response from Gerente general on Feb 24, 2024
Estimado Huésped, Muchas gracias por elegir Ibis Guadalajara Expo en su visita a la Ciudad. Estamos muy agradecidos por su amable calificación. Esperamos tener el gusto de recibirle nuevamente en un futuro próximo.

10/10 Excellent

Edgar

Travelled with family
Liked: Amenities, property conditions & facilities
Quick stay nice staff.
Stayed 1 night in Feb 2024
Response from Gerente general on Feb 14, 2024
Estimado Huésped, Muchas gracias por elegir Ibis Guadalajara Expo en su visita a la Ciudad. Estamos muy agradecidos por sus amables comentarios. Esperamos tener el gusto de recibirle nuevamente en un futuro próximo.

4/10 Poor

Jose

Disliked: Property conditions & facilities
My shower head hose was busted, I was moved to another room, the rooms didn’t look like advertised, bed was hard, the bathroom was small, it was noisy you could hear the other guests. I liked the secured parking.
Stayed 3 nights in Feb 2024
Response from General Manager on Feb 14, 2024
Dear Jose,We very much appreciate your comments regarding your stay at the ibis Guadalajara Expo hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 Good

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities
Low cost and amenities
Stayed 2 nights in Jan 2024
Response from Gerente General on Feb 2, 2024
Estimado Ricardo, Muchas gracias por elegir Ibis Guadalajara Expo en su visita a la Ciudad. Estamos muy agradecidos por su amable calificación. Esperamos tener el gusto de recibirle nuevamente en un futuro próximo.

4/10 Poor

Ignacio

Stayed 1 night in Dec 2023
Response from Gerente general on Dec 22, 2023
Estimado Ignacio, Muchas gracias por elegir Ibis Guadalajara Expo en su visita a la Ciudad. Estamos muy agradecidos por su amable calificación. Esperamos tener el gusto de recibirle nuevamente en un futuro próximo.

4/10 Poor

Felix

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 3 nights in Nov 2023
Response from Gerente General on Nov 22, 2023
Estimado Huésped, Muchas gracias por elegir Ibis Guadalajara Expo en su visita a la Ciudad. Estamos muy agradecidos por su amable calificación. Esperamos tener el gusto de recibirle nuevamente en un futuro próximo.

8/10 Good

Donald

Business traveller
Liked: Staff & service, property conditions & facilities
Street noise on room facing the Main Street very loud . Breakfast was terrible quality. Other than that hotel is in good location to Expo Hall and clean rooms
Stayed 3 nights in Nov 2023
Response from General Manager on Nov 18, 2023
Dear GuestWe very much appreciate your comments regarding your stay at the ibis Guadalajara Expo hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

6/10 Okay

Jake

Travelled with partner
Liked: Staff & service
Location is good,
Stayed 4 nights in Nov 2023
Response from Gerente general on Nov 13, 2023
Estimado Huésped, Muchas gracias por elegir Ibis Guadalajara Expo en su visita a la Ciudad. Estamos muy agradecidos por sus amables comentarios. Esperamos tener el gusto de recibirle nuevamente en un futuro próximo.

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
Stayed 1 night in Oct 2023
Response from Gerente general on Oct 15, 2023
Estimado huésped:Muchas gracias por compartir su experiencia en Hotel Ibis Guadalajara Expo.Es un placer saber que logramos cumplir con sus expectativas de confort y descanso. Le esperamos con las puertas abiertas para que disfrute de otra maravillosa estancia.

10/10 Excellent

Juan

Stayed 2 nights in Oct 2023
Response from Gerente General on Nov 1, 2023
Estimado Juan, Muchas gracias por elegir Ibis Guadalajara Expo en su visita a la Ciudad. Estamos muy agradecidos por su amable calificación. Esperamos tener el gusto de recibirle nuevamente en un futuro próximo.

6/10 Okay

Angelica

Business traveller, Travelled with group
Liked: Cleanliness
Disliked: Staff & service
The check in took to long. They just have 2 people and they were not trained to deal with the online reservations, or their system but we have to wait a long time before doing the check in
Stayed 1 night in Sep 2023
Response from General manager on Sep 12, 2023
Dear GuestWe very much appreciate your comments regarding your stay at the ibis Guadalajara Expo hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

4/10 Poor

Juan

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
There was no trash can in the room, only in the bathroom. The bathroom inside area of the toilet was stained. No face towels. The mattress was terrible. The pillows were flat, not fluffy, had to ask for two more. Prefer to have shampoo and body wash separately, not two-in-one liquid. I don't think I want to drink water from a reusable bottle. The hotel presentation looks nice, but the room we had was not so nice.
Response from Gerente general on Aug 14, 2023
Dear Juan,Thank you for taking the time to tell us about your experience at the ibis Guadalajara Expo hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

4/10 Poor

Jorge

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Muy reducido el cuarto
El cuarto extremadamente reducido, las camas dobles muy pequeñas y con una colchoneta que se movía e incomodaba mucho, nada de espacio para las maletas, la plancha fuera de la habitación en el pasillo para compartir, muy incomodo!
Stayed 2 nights in Jul 2023
Response from Gerente general on Jul 31, 2023
Estimado JorgeLe agradecemos enormemente sus comentarios en relación a su estancia en ibis Guadalajara Expo. Es siempre un placer recibir comentarios positivos.Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios.Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa.Reciba un cordial saludo.

10/10 Excellent

Edgar

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente! Si regresamos.
Excelente trato del personal, el desayuno es muy bueno, la ubicación excelente gracias
Stayed 1 night in Jul 2023
Response from Gerente General on Jul 19, 2023
Estimado Edgar Muchas gracias por elegir Ibis Guadalajara Expo en su visita a la Ciudad. Estamos muy agradecidos por sus amables comentarios. Esperamos tener el gusto de recibirle nuevamente en un futuro próximo.

4/10 Poor

Ricardo

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The parking lot entrance was blocked by another van for long time, the breakfast requires a lot of improvements, so my advice is to eat somewhere else, the rooms are not well-maintained (broken floors)
Stayed 1 night in Jun 2023
Response from Gerente General on Jul 4, 2023
Dear Ricardo,We very much appreciate your comments regarding your stay at the . It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 Good

Rosario

Stayed 1 night in Jun 2023
Response from Gerente General on Jul 11, 2023
Estimada Rosario, Muchas gracias por elegir Ibis Guadalajara Expo en su visita a la Ciudad. Estamos muy agradecidos por su amable calificación. Esperamos tener el gusto de recibirle nuevamente en un futuro próximo.

10/10 Excellent

Jose

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Gerente General on Jun 15, 2023
Estimado Huésped, Muchas gracias por elegir Ibis Guadalajara Expo en su visita a la Ciudad. Estamos muy agradecidos por su amable calificación. Esperamos tener el gusto de recibirle nuevamente en un futuro próximo.

8/10 Good

Jose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel near almost everything in Guadalajara.
Stayed 3 nights in Jun 2023
Response from Gerente General on Jun 13, 2023
Estimado Huésped, Ha sido un placer poder recibirle en esta su casa, Hotel Ibis Guadalajara Expo. Agradecemos sus comentarios y el que nos recomiende con otros visitantes. Estaremos encantados de que nos visite nuevamente.

10/10 Excellent

Marcial

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The price for the rooms was very economical. The lobby is very welcoming. The front desk employee was very nice and friendly. There is a lot to do in the area.
Stayed 1 night in May 2023
Response from General Manager on May 23, 2023
Dear GuestI appreciate the time you took to share your experience with other travelers.I am particularly pleased that we have met your expectations . My team and I work every day to offer our guests a great experience of comfort and relaxation.We hope your next visit will be as pleasant as the previous one.Sincerely,

2/10 Terrible

Rakesh

Stayed 1 night in May 2023
Response from Gerente General on Jun 13, 2023
Estimado Huésped, Muchas gracias por elegir Ibis Guadalajara Expo en su visita a la Ciudad. Estamos muy agradecidos por su amable calificación. Esperamos tener el gusto de recibirle nuevamente en un futuro próximo.

8/10 Good

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
It is safe
Stayed 3 nights in May 2023
Response from Gerente General on May 11, 2023
Estimado Luis, Muchas gracias por elegir Ibis Guadalajara Expo en su visita a la Ciudad. Estamos muy agradecidos por su amable calificación. Esperamos tener el gusto de recibirle nuevamente en un futuro próximo.

6/10 Okay

Victor

Stayed 1 night in May 2023
Response from Gerente General on May 11, 2023
Estimado Victor, Muchas gracias por elegir Ibis Guadalajara Expo en su visita a la Ciudad. Estamos muy agradecidos por su amable calificación. Esperamos tener el gusto de recibirle nuevamente en un futuro próximo.

10/10 Excellent

Miguel, San Antonio

Business traveller
Liked: Cleanliness
Simple, clean. To me a business hotel has : nice bed, nice pillows and nice shower… ibis got them all. Good job. Water in the room and very clean 👍
Stayed 1 night in May 2023
Response from General manager on May 8, 2023
Dear MiguelI appreciate the time you took to share your experience with other travelers.I am particularly pleased that we have met your expectations . My team and I work every day to offer our guests a great experience of comfort and relaxation.We hope your next visit will be as pleasant as the previous one.Sincerely,

6/10 Okay

JOANNA

Business traveller
Liked: Cleanliness, staff & service
while the property was clean and included parking, I felt like compared to other hotel stays in my business life this one felt short. It was okay to sleep in but they lacked details like having access to an ironing board in room, the water pressure in the shower made taking a shower after a long day less than ideal. The breakfast area was always backed up, messy and dirty. I paid extra to have breakfast conveniently at the hotel but it really was hard to eat o time or find food. I understand there was a large amount of people to help but overall the stay just did not feel restful or smooth. There are definitely areas of improvement for Ibis in terms of customer experience during a stay.
Stayed 3 nights in Mar 2023
Response from Gerente General on Apr 1, 2023
Dear Joanna,We very much appreciate your comments regarding your stay at the ibis Guadalajara Expo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 Good

Kerry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Gerente general on Mar 30, 2023
Estimada Kerry, Muchas gracias por elegir Ibis Guadalajara Expo en su visita a la Ciudad. Estamos muy agradecidos por su amable calificación. Esperamos tener el gusto de recibirle nuevamente en un futuro próximo.

8/10 Good

Kerry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Guadalajara beautiful
Nice hotel nothing open early for breakfast anywhere close.
Stayed 1 night in Mar 2023
Response from General Manager on Mar 28, 2023
Dear Kerry,We very much appreciate your comments regarding your stay at the ibis Guadalajara Expo hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

2/10 Terrible

Oscar

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Cancelaron mi reservación
Stayed 1 night in Mar 2023
Response from Gerente General on Mar 21, 2023
Estimado Oscar:Le agradecemos el tiempo que se ha tomado para hacernos llegar los comentarios sobre su estancia en ibis Guadalajara Expo.Sentimos enormemente que su experiencia no haya alcanzado sus expectativas; por favor permítanos hacerle llegar nuestras mas sinceras disculpas.Como se menciona en la política de garantía, su reservation debe estar acompañada de una tarjeta de crédito o ser pagada con anticipación ya que de lo contrario se respetara hasta una hora determinada, del mismo modo intentamos contactarlo via mensaje pero no logramos establecer un medio de comunicación con usted.En Ibis, nos esforzamos en proporcionar un servicio de calidad a cada uno de nuestros clientes, por ello sus comentarios son muy importantes para nosotros.Apreciamos sinceramente que haya compartido con nosotros este asunto y confiamos en que nos dé una nueva oportunidad para poder ofrecerle un servicio óptimo.Reciba un cordial saludo.

4/10 Poor

Olga, Frisco

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
The hotel has the barely minimum comfort and facilities. They didnt want to expend much in room furniture or comfort. You pay what you get. Good price, not really good accommodation,
Stayed 3 nights in Mar 2023
Response from General Manager on Mar 21, 2023
Dear Olga,Thank you for taking the time to tell us about your experience at the hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

10/10 Excellent

Ismael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like
Stayed 1 night in Feb 2023
Response from Gerente General on Feb 25, 2023
Estimado Huésped, Muchas gracias por elegir Ibis Guadalajara Expo en su visita a la Ciudad. Estamos muy agradecidos por su amable calificación. Esperamos tener el gusto de recibirle nuevamente en un futuro próximo.

6/10 Okay

Yesenia

Stayed 2 nights in Feb 2023

10/10 Excellent

Jesús Guillermo Cota

Travelled with group
Liked: Cleanliness, staff & service, amenities
Los cuartos son mas pequeños de lo que parece, y ademas solo tenian un solo enchufe en la habitación lo cual para 2 personas con multiples aparatos electronicos era complicado
Stayed 2 nights in Jan 2023
Response from Gerente General on Jan 25, 2023
Estimado HuespedLe agradecemos enormemente sus comentarios en relación a su estancia en ibis Guadalajara Expo. Es siempre un placer recibir comentarios positivos.Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios.Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa.Reciba un cordial saludo.

6/10 Okay

ABNER

Business traveller
Liked: Staff & service
Disliked: Amenities
They need more amenities in the rooms. No pressure on the showers. Need better coffee shop.
Response from Gerente General on Jan 21, 2023
Dear Abner We very much appreciate your comments regarding your stay at the ibis Guadalajara hotel . It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 Good

javier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was easy to get the places
Response from Gerente General on Jan 21, 2023
Dear GuestI appreciate the time you took to share your experience with other travelers.I am particularly pleased that we have met your expectations . My team and I work every day to offer our guests a great experience of comfort and relaxation.We hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 Good

Alejandro

Stayed 1 night in Dec 2022
Response from Gerente General on Jan 11, 2023
Estimado Huésped, Muchas gracias por elegir Ibis Guadalajara Expo en su visita a la Ciudad. Estamos muy agradecidos por su amable calificación. Esperamos tener el gusto de recibirle nuevamente en un futuro próximo.

10/10 Excellent

Ann

Stayed 1 night in Jan 2023

4/10 Poor

Rafael

Stayed 1 night in Dec 2022
Response from Gerente General on Dec 18, 2022
Estimado Huésped, Muchas gracias por elegir Ibis Guadalajara Expo en su visita a la Ciudad. Estamos muy agradecidos por su amable calificación. Esperamos tener el gusto de recibirle nuevamente en un futuro próximo

4/10 Poor

Yanet

Stayed 2 nights in Nov 2022

6/10 Okay

Pedro

Liked: Cleanliness
Property was ok. Restaurant personnel were not helpful.
Stayed 4 nights in Nov 2022
Response from General Manager on Nov 24, 2022
Dear guestWe very much appreciate your comments regarding your stay at the ibis Aguascalientes Norte. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

6/10 Okay

Juan Carlos

Business traveller
Liked: Cleanliness
Disliked: Room comfort
Payment/Cost is not according with the Hotel services
Stayed 5 nights in Nov 2022

10/10 Excellent

Rolando

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a clean safe environment. Simple rooms but enough for a good night stay. I would recommend anyone staying to include the morning breakfast buffet . That way you don't have to leave the hotel and when you leave your can start your day and ready to go.The place feels pretty secure and safe.The hotel is within a short walking distance of major one of the oldest Shopping malls in the City as well as restaurants and business locations.
Stayed 2 nights in Oct 2022
Response from Gerente General on Nov 6, 2022
Dear GuestI appreciate the time you took to share your experience with other travelers.I am particularly pleased that we have met your expectations . My team and I work every day to offer our guests a great experience of comfort and relaxation.We hope your next visit will be as pleasant as the previous one.Sincerely,

4/10 Poor

Manrique, DORAL

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
upon arrival the property does not look like the pictures it ourdated and aged, also our batroom was dirty when we got to the room, and food was not good either. although the staff did try to make it up to us by offering room change etc we decided to check out and go to another hotel the next morning.
Stayed 6 nights in Oct 2022
Response from General Manager on Oct 18, 2022
Dear Guest,Thank you for taking the time to tell us about your experience at the ibis Guadalajara Expo hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

10/10 Excellent

Santiago

Stayed 1 night in Oct 2022
Response from Gerente General on Oct 11, 2022
Estimado Huésped, Muchas gracias por elegir Ibis Guadalajara Expo en su visita a la Ciudad. Estamos muy agradecidos por su amable calificación. Esperamos tener el gusto de recibirle nuevamente en un futuro próximo.

4/10 Poor

Dora

Stayed 1 night in Oct 2022
Response from Gerente General on Oct 6, 2022
Estimada Dora, Muchas gracias por elegir Ibis Guadalajara Expo en su visita a la Ciudad. Estamos muy agradecidos por su amable calificación. Esperamos tener el gusto de recibirle nuevamente en un futuro próximo.

10/10 Excellent

Rafael

Stayed 1 night in Sep 2022
Response from Gerente General on Sep 27, 2022
Estimado Rafael, Muchas gracias por elegir Ibis Guadalajara Expo en su visita a la Ciudad. Estamos muy agradecidos por su amable calificación. Esperamos tener el gusto de recibirle nuevamente en un futuro próximo.

6/10 Okay

YADIR, SAN YSIDRO

Travelled with family
Liked: Cleanliness
Toke so long for a check in only one person working with a long line of new guest waiting to be check in
Stayed 1 night in Sep 2022
Response from General Manager on Sep 27, 2022
Dear guestWe very much appreciate your comments regarding your stay at the ibis Aguascalientes Norte. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,