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Reviews of Hampton Inn by Hilton Guadalajara-Aeropuerto

3 out of 5
Hampton Inn by Hilton Guadalajara-Aeropuerto
Carretera A Chapala No 7012, El Salto, JAL

Reviews

8.8

Excellent

Rating 10 - Excellent. 662 out of 1068 reviews" "
Rating 8 - Good. 230 out of 1068 reviews" "
Rating 6 - Okay. 100 out of 1068 reviews" "
Rating 4 - Poor. 46 out of 1068 reviews" "
Rating 2 - Terrible. 30 out of 1068 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Fernando

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities
It was good all around
Stayed 2 nights in Apr 2024
Response from Reservations Manager on Apr 17, 2024
Dear Guest,We appreciate your stay with us and the excellent comments you make about our staff, our service and our facilities. We hope to be your first option when you return to the beautiful city of Guadalajara,We love having you hereBest Regards,

10/10 Excellent

Magdalena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very please with the breakfast specially with the early opening and variety of food to choose from.
Stayed 1 night in Apr 2024
Response from Reservations Manager on Apr 17, 2024
Dear Guest,We appreciate your stay with us and the excellent comments you make about our staff, our service and our facilities. We hope to be your first option when you return to the beautiful city of Guadalajara,We love having you hereBest Regards,

10/10 Excellent

Beverly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always stay here the night before an early flightvout of GDL. GREAT location ans service.
Stayed 1 night in Apr 2024
Response from Reservations Manager on Apr 15, 2024
Dear Guest,We appreciate your stay with us and the excellent comments you make about our staff, our service and our facilities. We hope to be your first option when you return to the beautiful city of Guadalajara,We love having you hereBest Regards

10/10 Excellent

Liliana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient, clean, and great cuatomer service.
Stayed 3 nights in Apr 2024
Response from Reservations Manager on Apr 10, 2024
Dear Guest,We appreciate your stay with us and the excellent comments you make about our staff, our service and our facilities. We hope to be your first option when you return to the beautiful city of Guadalajara,We love having you hereBest Regards,

10/10 Excellent

Paula

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay close to the airport
Stayed 1 night in Apr 2024
Response from Reservations Manager on Apr 10, 2024
Dear Guest,We appreciate your stay with us and the excellent comments you make about our staff, our service and our facilities. We hope to be your first option when you return to the beautiful city of Guadalajara,We love having you hereBest Regards,

4/10 Poor

Jesus, Reno

Disliked: Cleanliness, property conditions & facilities
For the price I was expecting a better hotel we left early due to not being able to sleep
Stayed 1 night in Mar 2024
Response from Reservations Manager on Apr 8, 2024
Dear guest,We appreciate the comments we make in order to improve our service and facilities. We hope soon to have the opportunity to improve your stay on your next visit to the City of Guadalajara.We love having you here!Greetings.

10/10 Excellent

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Thank you
Stayed 1 night in Mar 2024
Response from Reservations Manager on Mar 25, 2024
Dear Guest,We appreciate your stay with us and the excellent comments you make about our staff, our service and our facilities. We hope to be your first option when you return to the beautiful city of Guadalajara,We love having you hereBest Regards,

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Very quick check in, staff is very friendly and helpful. Shuttle from the airport was great. Great stay for a night, rooms are a bit outdated
Stayed 1 night in Mar 2024
Response from Reservations Manager on Mar 25, 2024
Dear Guest,We appreciate your stay with us and the excellent comments you make about our staff, our service and our facilities. We hope to be your first option when you return to the beautiful city of Guadalajara,We love having you hereBest Regards,

8/10 Good

MICHELLE, Orem

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Reservations Manager on Mar 25, 2024
Dear Guest,We appreciate your stay with us and the excellent comments you make about our staff, our service and our facilities. We hope to be your first option when you return to the beautiful city of Guadalajara,We love having you hereBest Regards,

8/10 Good

Rosie, Tomball

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, clean rooms, conveniently located near airport. Only one thing, it’s a bit loud due to location near a major hwy but will stay here again.
Stayed 1 night in Mar 2024
Response from Reservations Manager on Mar 18, 2024
Dear Guest,We appreciate your stay with us and the excellent comments you make about our staff, our service and our facilities. We hope to be your first option when you return to the beautiful city of Guadalajara,We love having you hereBest Regards,

10/10 Excellent

Karen, Wichita Falls

Stayed 1 night in Mar 2024
Response from Reservations Manager on Mar 18, 2024
Estimado Huésped,Agradecemos su estancia con nosotros y los excelentes comentarios que realiza de nuestro personal, nuestro servicio y de nuestras instalaciones. Esperamos ser su primera opción de hospedaje cuando regrese a la bella ciudad de Guadalajara.¡Nos encanta tenerte aquí!Cordialmente,

10/10 Excellent

Paula

Stayed 1 night in Mar 2024
Response from Reservations Manager on Apr 5, 2024
Estimado Huésped,Agradecemos su estancia con nosotros y los excelentes comentarios que realiza de nuestro personal, nuestro servicio y de nuestras instalaciones. Esperamos ser su primera opción de hospedaje cuando regrese a la bella ciudad de Guadalajara.¡Nos encanta tenerte aquí!Cordialmente,

10/10 Excellent

Joaquin

Good
Stayed 2 nights in Mar 2024
Response from Reservations Manager on Mar 18, 2024
Estimado Huésped,Agradecemos su estancia con nosotros y los excelentes comentarios que realiza de nuestro personal, nuestro servicio y de nuestras instalaciones. Esperamos ser su primera opción de hospedaje cuando regrese a la bella ciudad de Guadalajara.¡Nos encanta tenerte aquí!Cordialmente,

10/10 Excellent

Yezenia

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Reservations Manager on Mar 18, 2024
Estimado Huésped,Agradecemos su estancia con nosotros y los excelentes comentarios que realiza de nuestro personal, nuestro servicio y de nuestras instalaciones. Esperamos ser su primera opción de hospedaje cuando regrese a la bella ciudad de Guadalajara.¡Nos encanta tenerte aquí!Cordialmente,

8/10 Good

Tony

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Close to the airport Ask for shuttle they where supposed to call me to let me know no call
Stayed 1 night in Feb 2024
Response from Reservations Manager on Feb 26, 2024
Dear guest,We appreciate the comments we make in order to improve our service and facilities. We hope soon to have the opportunity to improve your stay on your next visit to the City of Guadalajara.We love having you here!Greetings.

8/10 Good

Luis

Travelled with family
Liked: Staff & service, amenities
Good place, property is a little old
Stayed 1 night in Feb 2024
Response from Reservations Manager on Feb 26, 2024
Dear guest,We appreciate the comments we make in order to improve our service and facilities. We hope soon to have the opportunity to improve your stay on your next visit to the City of Guadalajara.We love having you here!Greetings.

10/10 Excellent

Ramona

Liked: Cleanliness, staff & service, property conditions & facilities
Every thing was excellent about this hotel! I totally recommend it!
Stayed 1 night in Feb 2024
Response from Reservations Manager on Feb 19, 2024
Dear Guest,We appreciate your stay with us and the excellent comments you make about our staff, our service and our facilities. We hope to be your first option when you return to the beautiful city of Guadalajara,We love having you hereBest Regards,

6/10 Okay

Trevor

Liked: Cleanliness, property conditions & facilities
Staff at Hard rock hotel guadalajara are much more friendly
Stayed 2 nights in Feb 2024
Response from Reservations Manager on Feb 19, 2024
Dear guest,We appreciate the comments we make in order to improve our service and facilities. We hope soon to have the opportunity to improve your stay on your next visit to the City of Guadalajara.We love having you here!Greetings.

10/10 Excellent

Rodolfo, South San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Súper las camas
Stayed 1 night in Jan 2024
Response from Reservations Manager on Jan 23, 2024
Estimado Huésped,Agradecemos su estancia con nosotros y los excelentes comentarios que realiza de nuestro personal, nuestro servicio y de nuestras instalaciones. Esperamos ser su primera opción de hospedaje cuando regrese a la bella ciudad de Guadalajara.¡Nos encanta tenerte aquí!Cordialmente,

2/10 Terrible

Manuel

Travelled with family, Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
We have stayed at this property many times & this was the worst stay. The room we were given was dirty. You could feel sand in the sheets & the sheets were also stained. The carpet near the bathroom was wet. The room did not have a closet nor a telephone. I felt we were given the storage room stay in. Not worth the money I paid.
Response from Reservations Manager on Jan 23, 2024
Estimado Huésped,Agradecemos su estancia con nosotros y los excelentes comentarios que realiza de nuestro personal, nuestro servicio y de nuestras instalaciones. Esperamos ser su primera opción de hospedaje cuando regrese a la bella ciudad de Guadalajara.¡Nos encanta tenerte aquí!Cordialmente,

10/10 Excellent

Guadalupe, Watsonville

Stayed 1 night in Jan 2024
Response from Reservations Manager on Feb 9, 2024
Estimado Huésped,Agradecemos su estancia con nosotros y los excelentes comentarios que realiza de nuestro personal, nuestro servicio y de nuestras instalaciones. Esperamos ser su primera opción de hospedaje cuando regrese a la bella ciudad de Guadalajara.¡Nos encanta tenerte aquí!Cordialmente,

8/10 Good

LIZBETH

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Reservations Manager on Jan 23, 2024
Estimado Huésped,Agradecemos su estancia con nosotros y los excelentes comentarios que realiza de nuestro personal, nuestro servicio y de nuestras instalaciones. Esperamos ser su primera opción de hospedaje cuando regrese a la bella ciudad de Guadalajara.¡Nos encanta tenerte aquí!Cordialmente,

10/10 Excellent

Sara, aloha

Stayed 1 night in Jan 2024
Response from Reservations Manager on Jan 23, 2024
Estimado Huésped,Agradecemos su estancia con nosotros y los excelentes comentarios que realiza de nuestro personal, nuestro servicio y de nuestras instalaciones. Esperamos ser su primera opción de hospedaje cuando regrese a la bella ciudad de Guadalajara.¡Nos encanta tenerte aquí!Cordialmente,

10/10 Excellent

Kirstin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Reservations Manager on Jan 11, 2024
Estimado Huésped,Agradecemos su estancia con nosotros y los excelentes comentarios que realiza de nuestro personal, nuestro servicio y de nuestras instalaciones. Esperamos ser su primera opción de hospedaje cuando regrese a la bella ciudad de Guadalajara.¡Nos encanta tenerte aquí!Cordialmente,

6/10 Okay

Olga L

Stayed 1 night in Jan 2024
Response from Reservations Manager on Jan 30, 2024
Estimado Huésped,Agradecemos los comentarios que nos realiza con el fin de mejorar nuestro servicio e instalaciones. Esperamos pronto tener la oportunidad de mejorar su estancia en su próxima visita a la Ciudad de Guadalajara.¡Nos encanta tenerte aquí!Saludos.

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommended
Stayed 1 night in Dec 2023
Response from Reservations Manager on Jan 10, 2024
Estimado Huésped,Agradecemos su estancia con nosotros y los excelentes comentarios que realiza de nuestro personal, nuestro servicio y de nuestras instalaciones. Esperamos ser su primera opción de hospedaje cuando regrese a la bella ciudad de Guadalajara.¡Nos encanta tenerte aquí!Cordialmente,

10/10 Excellent

ivan

Stayed 1 night in Jan 2024
Response from Reservations Manager on Jan 10, 2024
Estimado Huésped,Agradecemos su estancia con nosotros y los excelentes comentarios que realiza de nuestro personal, nuestro servicio y de nuestras instalaciones. Esperamos ser su primera opción de hospedaje cuando regrese a la bella ciudad de Guadalajara.¡Nos encanta tenerte aquí!Cordialmente,

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was clean
Stayed 1 night in Jan 2024
Response from Reservations Manager on Jan 10, 2024
Dear Guest,We appreciate your stay with us and the excellent comments you make about our staff, our service and our facilities. We hope to be your first option when you return to the beautiful city of Guadalajara,We love having you hereBest Regards,

10/10 Excellent

Vakhtang

Stayed 1 night in Dec 2023
Response from Reservations Manager on Jan 25, 2024
Dear Guest,We appreciate your stay with us and the excellent comments you make about our staff, our service and our facilities. We hope to be your first option when you return to the beautiful city of Guadalajara,We love having you hereBest Regards,

6/10 Okay

MARIA

Stayed 1 night in Jan 2024
Response from Reservations Manager on Jan 10, 2024
Estimado Huésped,Agradecemos su estancia con nosotros y los excelentes comentarios que realiza de nuestro personal, nuestro servicio y de nuestras instalaciones. Esperamos ser su primera opción de hospedaje cuando regrese a la bella ciudad de Guadalajara.¡Nos encanta tenerte aquí!Cordialmente

10/10 Excellent

Edilia

Stayed 1 night in Jan 2024
Response from Reservations Manager on Jan 10, 2024
Dear Guest,We appreciate your stay with us and the excellent comments you make about our staff, our service and our facilities. We hope to be your first option when you return to the beautiful city of Guadalajara,We love having you hereBest Regards,

8/10 Good

Jose

Stayed 1 night in Jan 2024
Response from Reservations Manager on Jan 23, 2024
Estimado Huésped,Agradecemos su estancia con nosotros y los excelentes comentarios que realiza de nuestro servicio y de nuestras instalaciones. Esperamos ser su primera opción de hospedaje cuando regrese a la bella ciudad de Guadalajara,Nos encanta tenerte aquí,Saludos,

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect rooms, awesome breakfast and kind attention
Stayed 1 night in Dec 2023
Response from Reservations Manager on Jan 10, 2024
Dear Guest,We appreciate your stay with us and the excellent comments you make about our staff, our service and our facilities. We hope to be your first option when you return to the beautiful city of Guadalajara,We love having you hereBest Regards,

10/10 Excellent

MARLEN

Stayed 1 night in Dec 2023
Response from Reservations Manager on Jan 23, 2024
Estimado Huésped,Agradecemos su estancia con nosotros y los excelentes comentarios que realiza de nuestro personal, nuestro servicio y de nuestras instalaciones. Esperamos ser su primera opción de hospedaje cuando regrese a la bella ciudad de Guadalajara.¡Nos encanta tenerte aquí!Cordialmente,

10/10 Excellent

Leticia

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was clean and in a nice area. I specifically booked this hotel due to the shuttle to the airport and I get there and there was no service when I need it and had to pay extra to get a taxi.
Stayed 1 night in Dec 2023
Response from Reservations Manager on Jan 10, 2024
Dear Guest,We appreciate your stay with us and the excellent comments you make about our staff, our service and our facilities. We hope to be your first option when you return to the beautiful city of Guadalajara,We love having you hereBest Regards,

6/10 Okay

Cassandra, marengo

Stayed 1 night in Dec 2023
Response from Reservations Manager on Jan 10, 2024
Estimado Huésped,Agradecemos los comentarios que nos realiza con el fin de mejorar nuestro servicio e instalaciones. Esperamos pronto tener la oportunidad de mejorar su estancia en su próxima visita a la Ciudad de Guadalajara.¡Nos encanta tenerte aquí!Saludos.

6/10 Okay

Jason, Pine Bluff

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
No hot water
Stayed 2 nights in Dec 2023
Response from Reservations Manager on Dec 11, 2023
Dear guest,We are very sorry to hear that during your stay with us you had some inconveniences and le tus know about the situation. We hope soon to have the opportunity to improve your stay on your next visit to the City of Guadalajara and make your stay an unforgettable experience.We love having you here!Greetings.

10/10 Excellent

Jose, San Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable bed. Shower did not work properly.
Stayed 1 night in Dec 2023
Response from Reservations Manager on Dec 5, 2023
Dear guest,We appreciate the comments we make in order to improve our service and facilities. We hope soon to have the opportunity to improve your stay on your next visit to the City of Guadalajara.We love having you here!Greetings.

10/10 Excellent

Janet

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to airport but it was dirty around and the bathrooms were not clean
Stayed 1 night in Nov 2023
Response from Reservations Manager on Dec 5, 2023
Dear guest,We appreciate the comments we make in order to improve our service and facilities. We hope soon to have the opportunity to improve your stay on your next visit to the City of Guadalajara.We love having you here!Greetings.

10/10 Excellent

Maria

Travelled with partner
Liked: Amenities
Great staff great service, wonderful shuttle bus service!
Stayed 1 night in Nov 2023
Response from Reservations Manager on Dec 5, 2023
Dear Guest,We appreciate your stay with us and the excellent comments you make about our staff, our service and our facilities. We hope to be your first option when you return to the beautiful city of Guadalajara,We love having you hereBest Regards,

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location near the Airport
Stayed 1 night in Dec 2023
Response from Reservations Manager on Dec 5, 2023
Dear Guest,We appreciate your stay with us and the excellent comments you make about our staff, our service and our facilities. We hope to be your first option when you return to the beautiful city of Guadalajara,We love having you hereBest Regards,

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property near the airport
Stayed 1 night in Nov 2023
Response from Reservations Manager on Nov 30, 2023
Dear Guest,We appreciate your stay with us and the excellent comments you make about our staff, our service and our facilities. We hope to be your first option when you return to the beautiful city of Guadalajara,We love having you hereBest Regards,

10/10 Excellent

Ruben

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport
Stayed 1 night in Nov 2023
Response from Reservations Manager on Nov 28, 2023
Dear Guest,We appreciate your stay with us and the excellent comments you make about our staff, our service and our facilities. We hope to be your first option when you return to the beautiful city of Guadalajara,We love having you hereBest Regards,

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recent Stay in Guadalajara
Very clean, stay accommodating. There is a Denny's and Chili's restaurant next door.
Stayed 1 night in Nov 2023
Response from Reservations Manager on Nov 23, 2023
Dear Guest,We appreciate your stay with us and the excellent comments you make about our staff, our service and our facilities. We hope to be your first option when you return to the beautiful city of Guadalajara,We love having you hereBest Regards,

8/10 Good

Lucy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was far from stores & town. You MUST get a taxi to got anywhere if you don't have your own car.
Stayed 2 nights in Nov 2023
Response from Reservations Manager on Nov 21, 2023
Dear guest,We appreciate the comments we make in order to improve our service and facilities. We hope soon to have the opportunity to improve your stay on your next visit to the City of Guadalajara.We love having you here!Greetings.

10/10 Excellent

Muzammal

Stayed 7 nights in Nov 2023
Response from Reservations Manager on Nov 21, 2023
Dear Guest,We appreciate your stay with us and the excellent comments you make about our staff, our service and our facilities. We hope to be your first option when you return to the beautiful city of Guadalajara,We love having you hereBest Regards,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, livery close to airport, though I’ve yet to experience “complimentary breakfast since it starts at 0600. Maybe have at least mugging and juice starting earlier. Many of us leave for airport by 0400.
Stayed 1 night in Nov 2023
Response from Reservations Manager on Nov 16, 2023
Dear Guest,We appreciate your stay with us and the excellent comments you make about our staff, our service and our facilities. We hope to be your first option when you return to the beautiful city of Guadalajara,We love having you hereBest Regards,

10/10 Excellent

Rene

Liked: Cleanliness, staff & service, property conditions & facilities
Is good
Stayed 3 nights in Nov 2023
Response from Reservations Manager on Nov 13, 2023
Dear Guest,We appreciate your stay with us and the excellent comments you make about our staff, our service and our facilities. We hope to be your first option when you return to the beautiful city of Guadalajara,We love having you hereBest Regards,

10/10 Excellent

Evangelina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is close to the airport
Stayed 1 night in Nov 2023
Response from Reservations Manager on Nov 13, 2023
Estimado Huésped,Agradecemos su estancia con nosotros y los excelentes comentarios que realiza de nuestro personal, nuestro servicio y de nuestras instalaciones. Esperamos ser su primera opción de hospedaje cuando regrese a la bella ciudad de Guadalajara.¡Nos encanta tenerte aquí!Cordialmente,

10/10 Excellent

Kit bun bunny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Reservations Manager on Nov 10, 2023
Dear Guest,We appreciate your stay with us and the excellent comments you make about our staff, our service and our facilities. We hope to be your first option when you return to the beautiful city of Guadalajara,We love having you hereBest Regards,