All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 662 out of 1068 reviews" "
10 - Excellent
662
Rating 8 - Good. 230 out of 1068 reviews" "
8 - Good
230
Rating 6 - Okay. 100 out of 1068 reviews" "
6 - Okay
100
Rating 4 - Poor. 46 out of 1068 reviews" "
4 - Poor
46
Rating 2 - Terrible. 30 out of 1068 reviews" "
2 - Terrible
30
9.0/10
Cleanliness
9.0/10
Staff & service
8.4/10
Amenities
8.6/10
Property conditions & facilities
8.6/10
Eco-friendliness
Reviews
10/10 Excellent
Fernando
Travelled with family, Travelled with family and small children, Travelled with partner
Apr 17, 2024
Liked: Cleanliness, staff & service, amenities
It was good all around
Fernando
Stayed 2 nights in Apr 2024
Response from Reservations Manager on Apr 17, 2024
Dear Guest,We appreciate your stay with us and the excellent comments you make about our staff, our service and our facilities. We hope to be your first option when you return to the beautiful city of Guadalajara,We love having you hereBest Regards,
I was very please with the breakfast specially with the early opening and variety of food to choose from.
Magdalena
Stayed 1 night in Apr 2024
Response from Reservations Manager on Apr 17, 2024
Dear Guest,We appreciate your stay with us and the excellent comments you make about our staff, our service and our facilities. We hope to be your first option when you return to the beautiful city of Guadalajara,We love having you hereBest Regards,
We always stay here the night before an early flightvout of GDL. GREAT location ans service.
Beverly
Stayed 1 night in Apr 2024
Response from Reservations Manager on Apr 15, 2024
Dear Guest,We appreciate your stay with us and the excellent comments you make about our staff, our service and our facilities. We hope to be your first option when you return to the beautiful city of Guadalajara,We love having you hereBest Regards
Response from Reservations Manager on Apr 10, 2024
Dear Guest,We appreciate your stay with us and the excellent comments you make about our staff, our service and our facilities. We hope to be your first option when you return to the beautiful city of Guadalajara,We love having you hereBest Regards,
Response from Reservations Manager on Apr 10, 2024
Dear Guest,We appreciate your stay with us and the excellent comments you make about our staff, our service and our facilities. We hope to be your first option when you return to the beautiful city of Guadalajara,We love having you hereBest Regards,
For the price I was expecting a better hotel we left early due to not being able to sleep
Jesus
Stayed 1 night in Mar 2024
Response from Reservations Manager on Apr 8, 2024
Dear guest,We appreciate the comments we make in order to improve our service and facilities. We hope soon to have the opportunity to improve your stay on your next visit to the City of Guadalajara.We love having you here!Greetings.
10/10 Excellent
Patricia
Travelled with partner
Mar 24, 2024
Liked: Cleanliness, staff & service, amenities
Thank you
Patricia
Stayed 1 night in Mar 2024
Response from Reservations Manager on Mar 25, 2024
Dear Guest,We appreciate your stay with us and the excellent comments you make about our staff, our service and our facilities. We hope to be your first option when you return to the beautiful city of Guadalajara,We love having you hereBest Regards,
Very quick check in, staff is very friendly and helpful. Shuttle from the airport was great. Great stay for a night, rooms are a bit outdated
Maria
Stayed 1 night in Mar 2024
Response from Reservations Manager on Mar 25, 2024
Dear Guest,We appreciate your stay with us and the excellent comments you make about our staff, our service and our facilities. We hope to be your first option when you return to the beautiful city of Guadalajara,We love having you hereBest Regards,
Response from Reservations Manager on Mar 25, 2024
Dear Guest,We appreciate your stay with us and the excellent comments you make about our staff, our service and our facilities. We hope to be your first option when you return to the beautiful city of Guadalajara,We love having you hereBest Regards,
Friendly staff, clean rooms, conveniently located near airport. Only one thing, it’s a bit loud due to location near a major hwy but will stay here again.
Rosie
Stayed 1 night in Mar 2024
Response from Reservations Manager on Mar 18, 2024
Dear Guest,We appreciate your stay with us and the excellent comments you make about our staff, our service and our facilities. We hope to be your first option when you return to the beautiful city of Guadalajara,We love having you hereBest Regards,
10/10 Excellent
Karen, Wichita Falls
Mar 14, 2024
Karen
Stayed 1 night in Mar 2024
Response from Reservations Manager on Mar 18, 2024
Estimado Huésped,Agradecemos su estancia con nosotros y los excelentes comentarios que realiza de nuestro personal, nuestro servicio y de nuestras instalaciones. Esperamos ser su primera opción de hospedaje cuando regrese a la bella ciudad de Guadalajara.¡Nos encanta tenerte aquí!Cordialmente,
10/10 Excellent
Paula
Mar 13, 2024
Paula
Stayed 1 night in Mar 2024
Response from Reservations Manager on Apr 5, 2024
Estimado Huésped,Agradecemos su estancia con nosotros y los excelentes comentarios que realiza de nuestro personal, nuestro servicio y de nuestras instalaciones. Esperamos ser su primera opción de hospedaje cuando regrese a la bella ciudad de Guadalajara.¡Nos encanta tenerte aquí!Cordialmente,
10/10 Excellent
Joaquin
Mar 6, 2024
Good
Joaquin
Stayed 2 nights in Mar 2024
Response from Reservations Manager on Mar 18, 2024
Estimado Huésped,Agradecemos su estancia con nosotros y los excelentes comentarios que realiza de nuestro personal, nuestro servicio y de nuestras instalaciones. Esperamos ser su primera opción de hospedaje cuando regrese a la bella ciudad de Guadalajara.¡Nos encanta tenerte aquí!Cordialmente,
10/10 Excellent
Yezenia
Feb 29, 2024
Liked: Cleanliness
Yezenia
Stayed 1 night in Feb 2024
Response from Reservations Manager on Mar 18, 2024
Estimado Huésped,Agradecemos su estancia con nosotros y los excelentes comentarios que realiza de nuestro personal, nuestro servicio y de nuestras instalaciones. Esperamos ser su primera opción de hospedaje cuando regrese a la bella ciudad de Guadalajara.¡Nos encanta tenerte aquí!Cordialmente,
Close to the airport
Ask for shuttle they where supposed to call me to let me know no call
Tony
Stayed 1 night in Feb 2024
Response from Reservations Manager on Feb 26, 2024
Dear guest,We appreciate the comments we make in order to improve our service and facilities. We hope soon to have the opportunity to improve your stay on your next visit to the City of Guadalajara.We love having you here!Greetings.
8/10 Good
Luis
Travelled with family
Feb 25, 2024
Liked: Staff & service, amenities
Good place, property is a little old
Luis
Stayed 1 night in Feb 2024
Response from Reservations Manager on Feb 26, 2024
Dear guest,We appreciate the comments we make in order to improve our service and facilities. We hope soon to have the opportunity to improve your stay on your next visit to the City of Guadalajara.We love having you here!Greetings.
Every thing was excellent about this hotel! I totally recommend it!
Ramona
Stayed 1 night in Feb 2024
Response from Reservations Manager on Feb 19, 2024
Dear Guest,We appreciate your stay with us and the excellent comments you make about our staff, our service and our facilities. We hope to be your first option when you return to the beautiful city of Guadalajara,We love having you hereBest Regards,
Staff at Hard rock hotel guadalajara are much more friendly
Trevor
Stayed 2 nights in Feb 2024
Response from Reservations Manager on Feb 19, 2024
Dear guest,We appreciate the comments we make in order to improve our service and facilities. We hope soon to have the opportunity to improve your stay on your next visit to the City of Guadalajara.We love having you here!Greetings.
Response from Reservations Manager on Jan 23, 2024
Estimado Huésped,Agradecemos su estancia con nosotros y los excelentes comentarios que realiza de nuestro personal, nuestro servicio y de nuestras instalaciones. Esperamos ser su primera opción de hospedaje cuando regrese a la bella ciudad de Guadalajara.¡Nos encanta tenerte aquí!Cordialmente,
We have stayed at this property many times & this was the worst stay. The room we were given was dirty. You could feel sand in the sheets & the sheets were also stained. The carpet near the bathroom was wet. The room did not have a closet nor a telephone. I felt we were given the storage room stay in. Not worth the money I paid.
Manuel
Response from Reservations Manager on Jan 23, 2024
Estimado Huésped,Agradecemos su estancia con nosotros y los excelentes comentarios que realiza de nuestro personal, nuestro servicio y de nuestras instalaciones. Esperamos ser su primera opción de hospedaje cuando regrese a la bella ciudad de Guadalajara.¡Nos encanta tenerte aquí!Cordialmente,
10/10 Excellent
Guadalupe, Watsonville
Jan 19, 2024
Guadalupe
Stayed 1 night in Jan 2024
Response from Reservations Manager on Feb 9, 2024
Estimado Huésped,Agradecemos su estancia con nosotros y los excelentes comentarios que realiza de nuestro personal, nuestro servicio y de nuestras instalaciones. Esperamos ser su primera opción de hospedaje cuando regrese a la bella ciudad de Guadalajara.¡Nos encanta tenerte aquí!Cordialmente,
Response from Reservations Manager on Jan 23, 2024
Estimado Huésped,Agradecemos su estancia con nosotros y los excelentes comentarios que realiza de nuestro personal, nuestro servicio y de nuestras instalaciones. Esperamos ser su primera opción de hospedaje cuando regrese a la bella ciudad de Guadalajara.¡Nos encanta tenerte aquí!Cordialmente,
10/10 Excellent
Sara, aloha
Jan 16, 2024
Sara
Stayed 1 night in Jan 2024
Response from Reservations Manager on Jan 23, 2024
Estimado Huésped,Agradecemos su estancia con nosotros y los excelentes comentarios que realiza de nuestro personal, nuestro servicio y de nuestras instalaciones. Esperamos ser su primera opción de hospedaje cuando regrese a la bella ciudad de Guadalajara.¡Nos encanta tenerte aquí!Cordialmente,
Response from Reservations Manager on Jan 11, 2024
Estimado Huésped,Agradecemos su estancia con nosotros y los excelentes comentarios que realiza de nuestro personal, nuestro servicio y de nuestras instalaciones. Esperamos ser su primera opción de hospedaje cuando regrese a la bella ciudad de Guadalajara.¡Nos encanta tenerte aquí!Cordialmente,
6/10 Okay
Olga L
Jan 9, 2024
Olga L
Stayed 1 night in Jan 2024
Response from Reservations Manager on Jan 30, 2024
Estimado Huésped,Agradecemos los comentarios que nos realiza con el fin de mejorar nuestro servicio e instalaciones. Esperamos pronto tener la oportunidad de mejorar su estancia en su próxima visita a la Ciudad de Guadalajara.¡Nos encanta tenerte aquí!Saludos.
Response from Reservations Manager on Jan 10, 2024
Estimado Huésped,Agradecemos su estancia con nosotros y los excelentes comentarios que realiza de nuestro personal, nuestro servicio y de nuestras instalaciones. Esperamos ser su primera opción de hospedaje cuando regrese a la bella ciudad de Guadalajara.¡Nos encanta tenerte aquí!Cordialmente,
10/10 Excellent
ivan
Jan 7, 2024
ivan
Stayed 1 night in Jan 2024
Response from Reservations Manager on Jan 10, 2024
Estimado Huésped,Agradecemos su estancia con nosotros y los excelentes comentarios que realiza de nuestro personal, nuestro servicio y de nuestras instalaciones. Esperamos ser su primera opción de hospedaje cuando regrese a la bella ciudad de Guadalajara.¡Nos encanta tenerte aquí!Cordialmente,
Response from Reservations Manager on Jan 10, 2024
Dear Guest,We appreciate your stay with us and the excellent comments you make about our staff, our service and our facilities. We hope to be your first option when you return to the beautiful city of Guadalajara,We love having you hereBest Regards,
10/10 Excellent
Vakhtang
Jan 5, 2024
Vakhtang
Stayed 1 night in Dec 2023
Response from Reservations Manager on Jan 25, 2024
Dear Guest,We appreciate your stay with us and the excellent comments you make about our staff, our service and our facilities. We hope to be your first option when you return to the beautiful city of Guadalajara,We love having you hereBest Regards,
6/10 Okay
MARIA
Jan 5, 2024
MARIA
Stayed 1 night in Jan 2024
Response from Reservations Manager on Jan 10, 2024
Estimado Huésped,Agradecemos su estancia con nosotros y los excelentes comentarios que realiza de nuestro personal, nuestro servicio y de nuestras instalaciones. Esperamos ser su primera opción de hospedaje cuando regrese a la bella ciudad de Guadalajara.¡Nos encanta tenerte aquí!Cordialmente
10/10 Excellent
Edilia
Jan 4, 2024
Edilia
Stayed 1 night in Jan 2024
Response from Reservations Manager on Jan 10, 2024
Dear Guest,We appreciate your stay with us and the excellent comments you make about our staff, our service and our facilities. We hope to be your first option when you return to the beautiful city of Guadalajara,We love having you hereBest Regards,
8/10 Good
Jose
Jan 3, 2024
Jose
Stayed 1 night in Jan 2024
Response from Reservations Manager on Jan 23, 2024
Estimado Huésped,Agradecemos su estancia con nosotros y los excelentes comentarios que realiza de nuestro servicio y de nuestras instalaciones. Esperamos ser su primera opción de hospedaje cuando regrese a la bella ciudad de Guadalajara,Nos encanta tenerte aquí,Saludos,
Perfect rooms, awesome breakfast and kind attention
Jose
Stayed 1 night in Dec 2023
Response from Reservations Manager on Jan 10, 2024
Dear Guest,We appreciate your stay with us and the excellent comments you make about our staff, our service and our facilities. We hope to be your first option when you return to the beautiful city of Guadalajara,We love having you hereBest Regards,
10/10 Excellent
MARLEN
Jan 1, 2024
MARLEN
Stayed 1 night in Dec 2023
Response from Reservations Manager on Jan 23, 2024
Estimado Huésped,Agradecemos su estancia con nosotros y los excelentes comentarios que realiza de nuestro personal, nuestro servicio y de nuestras instalaciones. Esperamos ser su primera opción de hospedaje cuando regrese a la bella ciudad de Guadalajara.¡Nos encanta tenerte aquí!Cordialmente,
Everything was clean and in a nice area. I specifically booked this hotel due to the shuttle to the airport and I get there and there was no service when I need it and had to pay extra to get a taxi.
Leticia
Stayed 1 night in Dec 2023
Response from Reservations Manager on Jan 10, 2024
Dear Guest,We appreciate your stay with us and the excellent comments you make about our staff, our service and our facilities. We hope to be your first option when you return to the beautiful city of Guadalajara,We love having you hereBest Regards,
6/10 Okay
Cassandra, marengo
Dec 20, 2023
Cassandra
Stayed 1 night in Dec 2023
Response from Reservations Manager on Jan 10, 2024
Estimado Huésped,Agradecemos los comentarios que nos realiza con el fin de mejorar nuestro servicio e instalaciones. Esperamos pronto tener la oportunidad de mejorar su estancia en su próxima visita a la Ciudad de Guadalajara.¡Nos encanta tenerte aquí!Saludos.
Response from Reservations Manager on Dec 11, 2023
Dear guest,We are very sorry to hear that during your stay with us you had some inconveniences and le tus know about the situation. We hope soon to have the opportunity to improve your stay on your next visit to the City of Guadalajara and make your stay an unforgettable experience.We love having you here!Greetings.
Very comfortable bed.
Shower did not work properly.
Jose
Stayed 1 night in Dec 2023
Response from Reservations Manager on Dec 5, 2023
Dear guest,We appreciate the comments we make in order to improve our service and facilities. We hope soon to have the opportunity to improve your stay on your next visit to the City of Guadalajara.We love having you here!Greetings.
Very close to airport but it was dirty around and the bathrooms were not clean
Janet
Stayed 1 night in Nov 2023
Response from Reservations Manager on Dec 5, 2023
Dear guest,We appreciate the comments we make in order to improve our service and facilities. We hope soon to have the opportunity to improve your stay on your next visit to the City of Guadalajara.We love having you here!Greetings.
10/10 Excellent
Maria
Travelled with partner
Dec 3, 2023
Liked: Amenities
Great staff great service, wonderful shuttle bus service!
Maria
Stayed 1 night in Nov 2023
Response from Reservations Manager on Dec 5, 2023
Dear Guest,We appreciate your stay with us and the excellent comments you make about our staff, our service and our facilities. We hope to be your first option when you return to the beautiful city of Guadalajara,We love having you hereBest Regards,
Dear Guest,We appreciate your stay with us and the excellent comments you make about our staff, our service and our facilities. We hope to be your first option when you return to the beautiful city of Guadalajara,We love having you hereBest Regards,
Response from Reservations Manager on Nov 30, 2023
Dear Guest,We appreciate your stay with us and the excellent comments you make about our staff, our service and our facilities. We hope to be your first option when you return to the beautiful city of Guadalajara,We love having you hereBest Regards,
Response from Reservations Manager on Nov 28, 2023
Dear Guest,We appreciate your stay with us and the excellent comments you make about our staff, our service and our facilities. We hope to be your first option when you return to the beautiful city of Guadalajara,We love having you hereBest Regards,
Very clean, stay accommodating. There is a Denny's and Chili's restaurant next door.
Teresa
Stayed 1 night in Nov 2023
Response from Reservations Manager on Nov 23, 2023
Dear Guest,We appreciate your stay with us and the excellent comments you make about our staff, our service and our facilities. We hope to be your first option when you return to the beautiful city of Guadalajara,We love having you hereBest Regards,
The hotel was far from stores & town. You MUST get a taxi to got anywhere if you don't have your own car.
Lucy
Stayed 2 nights in Nov 2023
Response from Reservations Manager on Nov 21, 2023
Dear guest,We appreciate the comments we make in order to improve our service and facilities. We hope soon to have the opportunity to improve your stay on your next visit to the City of Guadalajara.We love having you here!Greetings.
10/10 Excellent
Muzammal
Nov 19, 2023
Muzammal
Stayed 7 nights in Nov 2023
Response from Reservations Manager on Nov 21, 2023
Dear Guest,We appreciate your stay with us and the excellent comments you make about our staff, our service and our facilities. We hope to be your first option when you return to the beautiful city of Guadalajara,We love having you hereBest Regards,
Friendly staff, livery close to airport, though I’ve yet to experience “complimentary breakfast since it starts at 0600. Maybe have at least mugging and juice starting earlier. Many of us leave for airport by 0400.
Verified traveller
Stayed 1 night in Nov 2023
Response from Reservations Manager on Nov 16, 2023
Dear Guest,We appreciate your stay with us and the excellent comments you make about our staff, our service and our facilities. We hope to be your first option when you return to the beautiful city of Guadalajara,We love having you hereBest Regards,
Response from Reservations Manager on Nov 13, 2023
Dear Guest,We appreciate your stay with us and the excellent comments you make about our staff, our service and our facilities. We hope to be your first option when you return to the beautiful city of Guadalajara,We love having you hereBest Regards,
Response from Reservations Manager on Nov 13, 2023
Estimado Huésped,Agradecemos su estancia con nosotros y los excelentes comentarios que realiza de nuestro personal, nuestro servicio y de nuestras instalaciones. Esperamos ser su primera opción de hospedaje cuando regrese a la bella ciudad de Guadalajara.¡Nos encanta tenerte aquí!Cordialmente,
Response from Reservations Manager on Nov 10, 2023
Dear Guest,We appreciate your stay with us and the excellent comments you make about our staff, our service and our facilities. We hope to be your first option when you return to the beautiful city of Guadalajara,We love having you hereBest Regards,